SP4702-22-R-0004 0002 Attachment 1 Questions and Answers.pdf

Document Name Page # Paragraph, Section # Question/Comment context Answer

ORGANIZATIONAL CULTURE/CLIMATE SURVEY AND MULTI‐

SOURCE (MSF) 360 LEADERSHIP ASSESSMENT AND

ASSOCIATED CONSULTING, TECHNICAL AND ANALYTICAL

SUPPORT SERVICES

Must link organizational culture and leadership scores to organizational performance measures.

What are the current culture and leadership scores?

The current culture and leadeship scores will be given upon success contract award to the wining vendor as per the PWS.

ORGANIZATIONAL CULTURE/CLIMATE SURVEY AND MULTI‐

SOURCE (MSF) 360 LEADERSHIP ASSESSMENT AND

ASSOCIATED CONSULTING, TECHNICAL AND ANALYTICAL

SUPPORT SERVICES

Must link organizational culture and leadership scores to organizational performance measures.

Also, please kindly confirm if the performance measures are as follows:

Level of Commitment Trust Safety & Work Practices Employee Engagement

Per paragraph 3.1 of PWS and Page 8 of Section L under Organizational Culture Model, “Must measure the organization’s level of commitment to employees, measure the level of employee commitment to the organization, measure the level of organizational trust, measure how the organization supports behaviors of safety and work practices, and assess employee engagement.”

Attachment 2, Section L, INSTRUCTIONS, CONDITIONS, AND

NOTICES TO OFFERORS

10, bullet #3 Must use a database of public and private businesses for benchmarking survey results

Because our question library is fully customizable by our clients, we do not maintain benchmarking capabilities (there is not one common data architecture to compare against) Will the lack of capability to benchmark be disqualifying?

The bullet is actually the 4th bullet not the 3rd bullet. Section L states that, "The offeror shall address its proposed approach to administering and managing the DLA Culture/Climate Survey, to include all pre‐survey and post‐survey activities..." Please review Section M on how the proposal will be evaluated. A response on whether a proposal will be disqualified is not able to be answered as the detail/information provided rest solely on how the Offeror writes thier technical proposal.

Attachment 2, Section L, INSTRUCTIONS, CONDITIONS, AND

NOTICES TO OFFERORS

14, last paragraph

The Offeror shall list at least two and up to five contracts awarded or completed over the past ten (10) years for work similar in size, scope and complexity provided to either Government agencies or the private sector; specifically list work that demonstrates experience with having an approval Organizational Culture/Climate model that includes the requirements outlined in the PWS related to conducting a survey and providing MSF 360 Leadership Assessments.

Are large Public, complex transportation/transit organizations considered comparable clients?

If the Offeror chooses to submit those public contracts for transportation/transit organizations, that is their decision and not the decision of the Government. As long as the number of contracts is between two and five, that is what is required. The Government will review to determine if the historical contracts are determined to be, "...for work similiar in size, scope, and complexity..."

Attachment 2, Section L, INSTRUCTIONS, CONDITIONS, AND

NOTICES TO OFFERORS

12, bullet #5 Must demonstrate knowledge to facilitate webinars, interpret MSF 360 Leadership Assessment results, provide feedback and action planning for a large population of participants.

What is the total workforce population to complete this culture assessment?

The PWS states the population/magnitude for which this is required.

RFP Section L 10 ‐ 3.1.3.1 information that identifies and discusses the survey tool (DoD au What instruction or guidance does the DoD use to authorize survey tools?

Offeror should search on the web for the instruction or guidance that DoD uses to authorize survey tools.

PWS 9‐ 3.1.2.4

Provide DLA (COR, DLA Culture Program Manager and DLA Culture Champions – points of contact in each DLA organization) with access to a web‐based application that will provide access to the DLA Culture/Climate Survey results so DLA can generate ad‐hoc reports based on the survey results.

The vendor will maintain and ensure the data is accurate in the web‐based application.

Can the Government provide details on what types of specific ad‐ hoc reports would need to be generated from the web‐based portal?

The ad‐hoc reports are based on the data from the survey results such as demographics reports.

General N/A N/A Is there an incumbent that is either currently performing this requirement or performed a substantially similar requirement previously?

This is a new requierment.

General N/A N/A If there is an incumbent, please identify the company and contract number.

This is a new requierment.

General N/A N/A If there is an incumbent, is the incumbent eligible to bid on the current requirement?

This is a new requierment.

Amendment 1 1 Block 14 Request that the closing date be extended approximately 4 weeks from June 2, 2022, to July 1, 2022.

There is no current reason for the closing date to be extended.

Attachment 1, PWS 1 2d Paragraph, 3d Sentence

"The DLA Culture/Climate Survey is based on a validated standard organizational culture model that links organizational culture and bottom‐line performance measures." Does the DLA Culture Climate Survey already exist in some form? If so, how was it developed and who developed it?

This is a new requirement. While DLA has used a Culture Climate survey in the past, this requirement is to take an existing/standard organizational culture model that has a survey already developed that alterations can be done to accommodate the needs of DLA.

Attachment 1, PWS 1 2d Paragraph, 3d Sentence

"The DLA Culture/Climate Survey is based on a validated standard organizational culture model that links organizational culture and bottom‐line performance measures." Please define the phrase in italics, particularly the meaning of "validated" and "standard".

The offeror's organizational culture model should be based on research and used as the basis for their standard culture surveys.

Attachment 1, PWS 1 3d Paragraph, 2d Sentence

"The DLA Culture Program is in alignment with DLA People and Culture Plan (DLA Human Capital Plan) Objective 5 Fortify the Culture and is a critical capability in the 2021‐2026 DLA Strategic Plan ." Did DLA have contractor support in developing the 2021‐ 2026 DLA Strategic Plan? If so, are such contractor's eligible to bid on the current requirement?

Yes. Any contractor that meets the requirements in the PWS, Section L, and Section M is eligible to bid on the new requirement.

Attachment 1, PWS 1 4th Paragraph, 1st Sentence

"The DLA Multi‐Source 360 Leadership Assessment is an integral part of the DLA Enterprise Leader Development Program (ELDP) for Level 3 and 4 supervisors and managers …" Does the DLA Multi‐Source 360 Leadership Assessment already exist? If so, how was it developed and who developed it?

This is a new requirement. DLA has used a Multi‐Source 360 Leadership Assessment in the past.

Attachment 1, PWS 1 4th Paragraph, 1st Sentence

"The DLA Multi‐Source 360 Leadership Assessment is an integral part of the DLA Enterprise Leader Development Program (ELDP) for Level 3 and 4 supervisors and managers …" Would a COTS 360 Leadership Assessment, if configured in accordance with a validated standard organizational model and linked to the DLA Culture/Climate Survey, potentially satisfy the requirement of a the DLA Multi‐Source 360 Leadership Assessment?

Offeror should include in their response the capabilities they have and are able to deliver that must meet the requirements in the PWS, Section L and Section M

Attachment 1, PWS 2 2d Paragraph, 1st Sentence

"Because of the importance and high visibility across the Agency, DLA requires a vendor with an organizational culture model that links organizational culture and leadership scores to bottom line organizational performance measures that will be the foundation of the DLA Culture/Climate Surveys and the DLA MSF 360 Leadership Assessments." Assuming that a vendor has an organizational culture model that links organizational culture and leadership scores to bottom line organizational performance measures, what additional aspects of such model are required by the the words "valid" and "standard" as referenced in Question #6?

Offeror's response must meet the requirements in the PWS, Section L and Section M.

Attachment 1, PWS 3 Section 2.4.1

What is the total number of DLA culture/climate surveys estimated to be required by this section? Are the number of required DLA culture surveys (part I) roughly equal to the number of required DLA climate surveys (Part 2)? If not, what is the total estimated number of required DLA culture surveys (Part I) and the total estimated number of required DLA climate surveys (Part 2)?

The PWS states the population/magnitude for this is required.

Attachment 1, PWS 3 Section 2.5.2

Are the "Training and Action Workshops" referenced here the same as the "Two training workshop sessions (pre and post survey) for DLA Culture Champions" referenced in CDRL 6, BLK 16? If so: (a) what are the responsibilities of "DLA Culture Champions"; (b) what are the training objectives of these workshops; (c) what is the estimated duration of each workshop;

and (d) how many DLA Culture Champions are anticipated to be trained?

Yes. See PWS Section 3.1.2.5. (A) Representatives from their organizations to work on culture (B) See PWS Section 3.1.2.5 (C) It will depend on the winning offeror's information and processes pertaining to their organizational culture model, culture survey, climate survey, etc. (D) Could range from 30 to 50 individuals but it depends

Attachment 1, PWS 3 Section 2.5.5

"Integrate and align historical DLA Culture/Climate Survey results with the vendor’s organizational culture model." Does the word "historical" refer to DLA Culture/Climate Survey results that were derived previous to the current requirement and executed by a previous contractor or DLA? If so, what is the potential risk of non‐ alignment between such historical survey results and the organizational culture model used by the vendor responding to the current requirement?

Yes, while there is a potential risk of non‐alignment, this is a new requirement and should be treated as such.

Attachment 1, PWS 4 Sections 2.9.1; 2.9.1.1; and 2.9.1.2

In addition to the main requirements for the organizational culture model described in Section 2.9.1.1 and 2.9.1.2, is it also a requirement that such organizational culture model be "validated" and "standard?" If so, please define the terms "validated" and "standard".

Research based

Attachment 1, PWS 4 Section 2.9.3 Possible typo in header "DLA MSF 360 Leadership Assessments ELDP Level 3" ‐ should add Level 4 too?

No, Section 2.9.3 refers specifically to Level 3.

Attachment 1, PWS 5 Section 2.9.4 Possible typo in header "DLA MSF 360 Leadership Assessments Reports ELDP Level 4" ‐ should add Level 3 too?

No, Section 2.9.3 refers specifically to Level 4.

Attachment 1, PWS 6 1st Paragraph, 2d sentence

"The vendor must use a database of public and private businesses to benchmark the results from the DLA Culture/Climate Survey and DLA MSF 360 Leadership Assessment for accuracy and clarity." Please clarify the word phrase "benchmark the results."

The practical and logistical concern is that the DLA Culture/Climate Surveys are tailored to the specific needs and parameters of DLA as a unique organization that do not necessarily correlate to public and private businsses. Therefore, the results from such tailored DLA surveys may not correlate to information from a database of public and private businesses and make "benchmarking"impracticable. Please address this concern.

Benchmark the results ‐ If the vendor has a database of their clients' results from taking the vendor's organizational culture survey, the vendor would use that database to see how an organization scored compared to others in the vendor's database.

Attachment 1, PWS 6 Section 3.1.1.1, all bullet points If the vendor's organizational culture model meets all of the criteria described in the 5 bullet points in this section, will such model be considered "validated" and "standard"?

Offeror's response must meet the requirements in the PWS, Section L and Section M.

Attachment 1, PWS 9 Section 3.1.2.5

In addition to the consulting tasks enumerated in the 2 bullet points under this section, can a vendor propose the execution of expertly facilitated focus groups on the culture/climate issues uncovered from the results of the surveys in order to develop a deeper understanding of these issues and possible measures to address them?

Offeror should include in their response the capabilities they have and are able to deliver that will meet the requirements in the PWS, Section L and Section M

Attachment 1, PWS 10 Section 3.1.3.1

In setting up the MSF 360 Leadership Assessment, must the vendor provide for language translation for questions, responses, and reports, similar to what was required for the DLA Culture Survey and DLA Climate Survey ‐‐ viz. "questions and responses in English and translate the questions and responses into Spanish (European Spanish), German, Italian, Japanese, Chinese, Cambodian, Korean and Vietnamese languages."

Yes, the questions, responses, and reports should be similar to what is required for the DLA Culture Survey and DLA Climate Survey in regards to language translation.

Attachment 1, PWS 12 Section 3.1.3.1

Please clarify the duration, size, and timing of the webinar sessions: (a) are 6 separate webinar sessions anticipated to be delivered sequentially during the course of a 1‐day feedback session? (b) if webinar sessions are scheduled quarterly, is there a potential maximum of 24 webinar sessions executed during a year (i.e. 6 webinar sessions per feedback session X 4 quarters)? (c) is each webinar session 1 hour in duration? (c) will the size of the audience for each webinar session vary between 200‐600 indviduals?

a) The 6 separate webinar sessions will break down as: 1st year MSF Survey information/introductory sesssion (2); 1st Year MSF Survey Results explanation session (2); 2nd Year MSF Survey Results explanation session (2) b) Yes, maximum about of sessions per year is 24. c) Yes, each session is a duration of 1 hour

d) Typically we see a range of 50 ‐ 350 individuals per session.

General N/A N/A Are contractors required to have a facility security clearance? If so, at what level?

There is no requirement for contractors to have a facility security clearance.

General N/A N/A Are contractor personnel who perform the tasks in the PWS required to have personnel security clearances? If so, at what level?

There is no requirement for contractor personnel who perform the tasks in the PWS to have a personnel security clearances.

Attachment 2, Instructions page 9 of 16 Section 3.1.2.1

Submitting two copies of the climate survey questions and responses assumes that the vendor has already performed the current requirements in two ways: (a) the climate survey questions (as opposed to the culture survey questions) must have already been adapted to DLA requirements based on the results of previous culture surveys; and (b) the requirement of submitting responses necessarily means that climate survey questions have previously been administered to DLA. Is this a correct interpretation of the implications of requiring copies of climate survey questions and responses? If so, does this mean that only vendors who have already previously administered climate surveys at DLA are eligible to bid? If not, how can vendors who have not previously administered climate surveys at DLA meet this mandate?

Incorrect. See Section L 3.1.1.1 2nd bullet and Section L 3.1.2.1 for two copies of both the offeror's organizational culture survey AND tailored climate survey. One copy in English and the other copy in Spanish ‐ European Spanish dialect). See Section L 3.1.2 Subfactor B. Any offeror that meets the requirements in the PWS, Section L and Section M is eligible to bid on the new requirement.

Attachment 2, Instructions page 10 of 16 Section 3.1.3, Bullet Point 7

Mandated vendor knowledge with specific and explicit references to "DLA Culture/Climate Survey, " "DLA Culture Champions," and "DLA Senior Leaders" all assume that the vendor has already performed the current requirements at DLA. Is this a correct interpretation of this requirement? If so, does this mean that only vendora who have already performed the current requirement at DLA are eligible to bid? If not how can vendors who have not previously performed the current requirement at DLA meet this mandate?

Per page 1 of the SF 1449, it is 100% small business set aside and is open to all small businessed. As stated in Section M, "The Offeror shall list at least two and up to five contracts awarded or completed over the past ten (10) years for work similar in size, scope and complexity provided to either Government agencies or the private sector; specifically list work that demonstrates experience with having an approval Organizational Culture/Climate model that includes the requirements outlined in the PWS related to conducting a survey and providing MSF 360 Leadership Assessments."

Attachment 2, Instructions page 10 of 16 Section 3.1.3, Bullet Point 8 Same concerns as Questions 24 and 25

Per the solicitation, this possible contract is open to all small businessed. As stated in Section M, "The Offeror shall list at least two and up to five contracts awarded or completed over the past ten (10) years for work similar in size, scope and complexity provided to either Government agencies or the private sector;

specifically list work that demonstrates experience with having an approval Organizational Culture/Climate model that includes the requirements outlined in the PWS related to conducting a survey and providing MSF 360 Leadership Assessments."

Attachment 2, Instructions page 10 of 16 Section 3.1.3, Bullet Point 9 Same concerns as Questions 24 and 25

Per the solicitation, this possible contract is open to all small businessed. As stated in Section M, "The Offeror shall list at least two and up to five contracts awarded or completed over the past ten (10) years for work similar in size, scope and complexity provided to either Government agencies or the private sector;

specifically list work that demonstrates experience with having an approval Organizational Culture/Climate model that includes the requirements outlined in the PWS related to conducting a survey and providing MSF 360 Leadership Assessments."

RFP General Is there an incumbent or preferred contractor? If so, who is it?

There is no incumbent or prefered contractor because this is a new requierment.

RFP General Is this a follow‐on to an existing contract or a re‐bid/re‐write of a previous contract? If so, who had the existing/previous contract?

Submit a FOIA request.

RFP General If a previous contractor existed, is there any reason for you to believe that this contractor would not be bidding this RFP?

The Governemnt has no information on other contractors intent to bid.

RFP General If a previous contract existed, what was the value of that contract?

No, this is a new requierment.

RFP General If a previous contract existed, was it similar in scope to this one? If not, please explain the difference(s).

No, this is a new requierment.

RFP General What is your budget for this project? The minimun and maximun are stated on page 3 of form SF 1449.

Attachment 1 ‐ PWS 2 Project Objectives What are your “downstream” goals for the culture survey?

Continue to leverage as a mechanism in assessing and improving DLA culture

Attachment 1 ‐ PWS 2 Project Objectives Are there any organizational performance impacts that DLA wants from the culture survey? If yes, please identify them.

Foster and sustain a high‐performing organizational culture in DLA

Attachment 1 ‐ PWS 3 Reporting For culture survey reporting, are you interested in standard reports, customized reports, or a query capability for ad‐hoc reporting? Please explain.

Offeror should include in their response the capabilities they have and are able to deliver that will meet the requirements in the PWS, Section L and Section M

Attachment 1 ‐ PWS 3 Culture Model Are you looking for access to the culture survey database? If so, what type of licensing arrangement would you want? On which CLIN would we put the license pricing?

Offeror should include in their response the capabilities they have and are able to deliver that will meet the requirements in the PWS, Section L and Section M

Attachment 1 ‐ PWS 3 Culture Model Do you want a dashboard as part of the license arrangement for the culture survey database?

Offeror should include in their response the capabilities they have and are able to deliver that will meet the requirements in the PWS, Section L and Section M

Attachment 1 ‐ PWS 3 MFS 360 Asssessment Will the MFS 360 assessment consultant be one of our consultants or a DLA individual? If both, please explain how you envision that working.

The MSF 360 Consultant will be one of the vendors consultants who will work directly with the Government program managers of each respective program, Level 3 and Level 4.

Attachment 1 ‐ PWS 3 MFS 360 Asssessment We understand that the MFS 360 assessments will be limited to 1,000 per year and no more than 2,500 over three years. Is this correct?

Yes.

Attachment 1 ‐ PWS 3 MFS 360 Asssessment Do we price the MFS 360 assessments on a per person basis, or on a total number per year? If the latter, how do we spread the 2,500 assessments over three years to each year?

MSF 360 assessments are priced per assessment hisotically. We do fact‐finding research to determine how many surveys will be needed each quarter on FY ahead of time.

Attachment 1 ‐ PWS 2 Culture Model What types of questions (e.g., Yes/No, multiple‐choice, open‐ ended) does your culture survey consist of, and how many questions of each type are there?

See PWS Section 2.2 ‐ Utilize the vendor's organizational culture survey that is based on the vendor's organizational culture model.

Note that previous culture surveys were the contractor's organizational culture survey and those were multiple‐choice and about 60 questions based on the contractor's organizational culture model.

Attachment 1 ‐ PWS 3 MFS 360 Asssessment As you operate in OCONUS also, will our MFS 360 assessment consultants be required to speak languages other than English? If so, please explain.

No. English is the only spoken language requirement.

Attachment 1 ‐ PWS 2 Project Objectives Are you looking for an integrated solution (viz., culture survey, MFS 360, and performance metrics integrated into one model)?

Please explain.

See PWS Section 2 ‐ The vendors organizational culture model will be the foundation of the DLA Culture Survey and DLA MSF 360 Leadership Assessment. Must link organizational culture and leadership scores to organizational performance measures.

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

9 3.1.3 Bullet 1: Administration and Management of Survey Where outside the CONUS will the survey be administered? Where there is a DLA presence.

PWS 6 3.1.2.1 DLA Culture/Climate Surveys Can you confirm that the Culture/Climate Survey will be administered to approximately 27,000 employees (annually)?

It depends since employee populations can fluctuate from year to year.

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

6 2.6.5Paragraph 1: Volume Structure Is there a recommended page count for each section? Page limitations are broken out on pages 6 and 7 of section L.

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

13 3.1.5 Paragraph 2: Resumes Do the three business references for each resume need to be clients or can they be coworkers?

Clients are prefer as the three business references for each resume

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

9 3.1.2 Bullet 4: Foreign language requirements

We understand that per Task Three of the PWS, the vendor will provide the climate questions in English and translate questions and answers in the eight languages; however, do we need to provide upfront copies of the DLA adapted climate survey in the eight languages listed? What does "demonstrate knowledge" entail?

Must be able to translate in foreign language and submit copies of vendor's organizational culture survey AND climate survey. See Section L 3.1.1.1, 3.1.2, and 3.1.2.1

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

8 3.1.1 Paragraph 2: Survey Tool Do the organizational culture survey and MSF 360 need to be deployed in the same survey tool?

Offeror should include in their response the capabilities they have and are able to deliver that will meet the requirements in the PWS, Section L and Section M

N/A N/A Government Furnished Equipment Will DLA provide laptops or will the contractor? No.

N/A N/A FAR Part 15 Requirements Due to this being a commercial item procurement with competition expected, will the government please remove all FAR Part 15 clauses and requirements?

No. Though this is a commurical procurment, FAR par 15 still applies requarding the pricing.

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

10 3.1.4 Bullet 9 What are the data retention requirements (if any)?

See Section L 3.1.3 bullets 4, and 8 ‐ DLA Culture/Climate Survey.

See Section L 3.1.4 bullet 9 ‐ DLA MSF 360 Leadership Assessment

SECTION L

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

N/A Security Regulations What security regulations (i.e. ITAR, NIST SP 800‐171) are required?

Do not see a security regulations in Section L

Description N/A Contract Oversight What office/business unit within J1 will oversee day to day operations of this program?

See PWS Title ‐ J12 (Culture/Climate Survey) and DLA Training (MSF 360 Leadership Assessments)