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16.0 ACCEPTABLE PERFORMANCE LEVELS
a. Acceptable Performance Level is the minimum performance of each requirement before the Government considers performance unsatisfactory. Specification of an acceptable performance level does not allow the contractor to knowingly provide defective service; it is recognition of the fact that defective performance may sometimes occur unintentionally. As long as the performance percentage does not fall below the specified acceptable performance level, the Government will not deduct for poor performance. However, the Contractor shall be required to re-perform or correct the defective service or product at no additional cost to the Government.
b. The surveillance method shall be from Collection Summary Report(s) (CSR) furnished by the COR, customer feedback, and tracking of final disposal/recycling document submittals. All negative and positive actions/performance shall be the basis for monetary deductions and/or past performance annotations.
c. Performance incentives for the contractor shall include, but are not necessarily limited to, favorable impact on option exercise decisions, future awards of the same requirement, and future awards of similar requirements by DLA Disposition Services as well as other Government and non-Government entities that may review performance of this contract.
| COLUMN A |
| COLUMN B |
| COLUMN C |
| COLUMN D |
| COLUMN E |
| COLUMN F |
| COLUMN G |
| COLUMN H |
| DELIVERABLE |
| PHASE |
| STANDARD |
| TIME FRAME |
| Including, but not restricted to Section |
| ACCEPTABLE PERFORMANCE LEVEL (APL) |
| REDUCTION FOR FAILED APL |
| METHOD OF SURVEILLANCE |
| Compliant Removal |
| Pre-Removal |
| Submittal of Shipping Documents |
| 1-5 days, depending on removal time |
| 1.1.2 |
| No more than 5 returnable submittals during a 12 month period of time |
| A disincentive fee of 3% shall be applied to each task order returned for corrections after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed criteria in column F. |
| Collection Summary Reports (CSRs), Customer and COR input |
| Pre-Removal |
| Notifications |
| Same as above |
| 1.1.3 |
| No more than 5 late notifications during a twelve month period of time |
| A disincentive fee of 3% shall be applied to each task order with late notification after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed criteria in Column F. |
| Collection Summary Reports (CSRs), Customer and COR input |
| Removal |
| Safe, Compliant, Timely Removal and Transportation |
| 1-30 days as required per task order |
| 1.0 |
| No more than 5 late removals during a twelve month period of time |
| A disincentive fee of 3% shall be applied to each late task order after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed criteria in Column F. |
| Collection Summary Reports (CSRs), Customer and COR input |
| Post-Removal |
| Compliant transportation, interim storage and shipments to initial qualified TSDF |
| Return of manifest or shipping documentation IAW 40 CFR 262.42, state equivalent and copy to Disp Svcs within the contract 35 day period. |
| 1.3.1 |
| No more than 5 non-compliant transportation or storage and ultimate shipment to an initial TSRDF/TSDF during a twelve month period of time |
| A disincentive fee of 10% shall be applied to each non-compliant transportation or storage and shipment to an initial TSRDF/TSDF storage task order after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F. |
| Collection Summary Reports (CSRs), Customer and COR input |
| Post-Removal |
| Timely delivery to qualified TSDF/TSRDF |
| Return manifest timely to eliminate potential exception report. (by the 45th day after removal) |
| 1.3.1 |
| No more than two (2) exceptions reports received per generator during a 12 month period of time |
| A disincentive fee of 10% shall be applied to each task order with a late return manifest after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F. |
| Collection Summary Reports (CSRs), Customer and COR input |
| Compliant Disposal and/or Recycling |
| Disposal / Recycling |
| On time, proper disposal or recycling IAW hazardous waste regulations and contract requirement |
| 225 days for disposal of all items with a disposal method other than destructive incineration (and 270 days for Phase II documentation). |
315 days for disposal of all items with a disposal method of destructive incineration (and 360 days for Phase II documentation).
2.0 & Instructions to Contractors-“Period of Performance” & “Docu- Mentation Requirements DLA Disposition Services Acceptance, Invoicing and Tracking.”
| No more than 3 late disposals during a 12 month period of time |
| A disincentive fee of 10% shall be applied to each line item disposed of late after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F. |
| KO/COR Reports, Tracking, DSS, Customer Input |
| Compliant Special Services |
| As specified on TO |
| Timely, compliance, accurate service(s) |
| As stated in contract for service specified |
| 2.0-2.9 |
| No more than 3 late performances during a 12 month period of time |
| A disincentive fee of 10% shall be applied to each line item not completed timely or accurately after the contractor exceeds the criteria stated in Column F until such a time as performance again does not exceed the criteria in Column F. |
| KO/COR Reports, Tracking, DSS, Customer Input |
| Delivery of certificates of disposal and/or recycling. |
| Timely provision |
| As stated in contract for service specified |
| 2.1.2 |
| No more than 5 late certificates during a 12 month period of time |
| A disincentive fee of 3% shall be applied to each line item with a late certificate after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F. |
| Customer, COR and KO review and input |
| Compressed Gas Cylinder Related Special Services |
| Timely reporting |
| As stated in contract for service specified |
| 2.3 |
| No more than 5 untimely reports during a 12 month period |
| A disincentive fee of 5% shall be applied on all line items related to the reporting requirement after the contractor exceeds the criteria stated in Column F until such time as performance again does not exceed the criteria in Column F. |
| Customer, COR and KO review and input |
* The Government reserves the right to also conduct additional surveillance/review of final tracking information and/or delay all payments until after final tracking information is received if warranted by performance problems in this area.
