Attachment_1,_Performance_Work_Statement.pdf

ATTACHMENT 1

PERFORMANCE WORK STATEMENT (PWS)

MAINTENANCE SUPPORT SERVICES

FOR

LENEL AND AMAG ELECTRONIC SECURITY SYSTEM (ESS), PELCO CLOSED

CIRCUIT TELEVISION (CCTV) SYSTEM, AIPHONE SYSTEM AND KEY SYSTEM

AT

DLA DISTRIBUTION JACKSONVILLE AND MAYPORT SITES, FLORIDA

SECTION 1 INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the United Combatant Commands under conditions of peace and war.

B. DLA Distribution Jacksonville Florida is comprised of two sites, Jacksonville and Mayport. DLA Distribution Jacksonville has a requirement for a Contractor to provide maintenance, sustainment, and repair services for the Lenel and AMAG Electronic Security System (ESS), Pelco CCTV system, Aiphone System and Key System at DLA Distribution Jacksonville and Mayport, Florida.

SECTION 2 GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the maintenance and repair services for the Lenel and AMAG Electronic Security System (ESS), Pelco CCTV system, Aiphone System and Key System at both DLA Distribution Jacksonville Florida sites.

B. The maintenance service shall include two types of service: Preventive Maintenance (PM) scheduled and on call Remedial Maintenance (RM) unscheduled. The DLA Distribution Jacksonville sites equipment inventory list is provided to identify each piece of equipment and software that requires maintenance services (Attachment 2). The Maintenance Task List is provided to define the preventive maintenance requirements (Attachment 3). The DLA Distribution Jacksonville sites equipment inventory list and the maintenance task lists are subject to change by the Government when equipment addition(s) and/or deletion(s) are required due to equipment disposal or replacement.

C. With the ongoing effort of building consolidation and expansion, the Government reserves the right to ADD to or DELETE from the ESS maintenance and repair contract anytime during the period of the contract as the need arises.

2.1 SCOPE OF WORK

A. This is a non-personal services contract to provide maintenance support services for the Lenel and AMAG ESS, CCTV, Aiphone and Key Control systems at both DLA Distribution Jacksonville FL sites. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the Government and the Contractor. The Government may provide technical direction which will assist the Contractor in accomplishing the PWS; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the

PWS.

B. The Contractor shall furnish all labor, supervision, tools, materials, equipment, transportation and management necessary to provide preventive maintenance services, service calls and all repair and or replacement of parts necessary to keep all portions of the ESS, CCTV, Aiphone and Key Systems covered by this requirement in good operating condition during the contract period.

2.2 GENERAL OPERATING CONDITIONS

This Section provides general information relating to the conditions of operation and general requirements relating to the maintenance and repair of the Lenel and AMAG ESS, Pelco CCTV, Aiphone system and Key System at DLA Distribution Jacksonville and Mayport, FL sites.

2.2.1 PLACE OF PERFORMANCE

A. Work will be performed at DLA Distribution Jacksonville Florida; which is a tenant activity of Naval Air Station Jacksonville and Naval Station Mayport, Florida.

B. The ESS, CCTV, Aiphone and Key Control systems, to include the complete Lenel, AMAG, Pelco, Aiphone and Key System components, are entirely located within the DLA Distribution Jacksonville and Mayport, FL sites at Jacksonville Naval Air Station and Mayport Naval Station. DLA Distribution Jacksonville Florida covers an area of approximately 20 acres and ten (10) buildings on Jacksonville Naval Air Station. The Command Post and Security/Emergency Management Office for DLA Distribution Jacksonville Florida resides in building 110, on the Jacksonville Naval Air Station. This building houses DLA Distribution Jacksonville’s ESS/ID/CCTV components, Aiphone and Key System support systems, the remaining nine (9) buildings are warehouses.

DLA Distribution Jacksonville Florida, Mayport site covers an area of approximately 5 acres and three (3) buildings that are equipped with ESS/CCTV, Aiphone and Key System components at Mayport Naval Station. The driving distance between the Jacksonville site and the Mayport site is approximately 30 miles.

C. The Lenel & AMAG connectivity between buildings consists of underground communication lines.

2.2.2 PERIOD OF PERFORMANCE

The period of performance for this contract will be for a one (1) year base period with two (2) one-year option periods.

2.2.3 REGULAR WORKING HOURS

DLA Distribution Jacksonville’s Security/Emergency Management’s regular working hours are 0600-1530 Monday through Thursday, Friday until1430. Maintenance and repairs will be performed during these hours.

2.2.4 FEDERAL HOLIDAYS

A. Federal holidays observed by the Government include:

Observed Federal Holidays

New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

B. In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the Contacting Officer (KO) or designee will determine and advise the contractor on whether services are required for that day.

2.3 CONTRACTOR PERSONNEL

2.3.1 PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

A. Contractor personnel must be proficient in reading and capable of communicating effectively in English.

B. All work shall be performed by Contractor personnel specifically qualified and trained to work on the Lenel “On Guard” and AMAG ESS, Pelco CCTV, Aiphone and Key Systems.

C. Contractor personnel performing work on the Lenel “On Guard” ESS shall be certified by Lenel as a Lenel Certified Professional (LCP).

D. Contractor personnel performing work on the AMAG ESS shall be certified by AMAG as a Symmetry Associate.

E. The Contractor shall be an authorized, licensed service representative and an “OnGuard” Value Added Reseller (VAR) in good standing with Lenel “On Guard” ESS.

The Contractor will be responsible for obtaining all necessary licenses and certifications required to perform maintenance and repair services on Lenel and AMAG Electronic Security Systems (ESS), Pelco CCTV, Aiphone and Key Systems and for complying with all applicable Federal, State and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and make them available to the Government upon request.

F. All contractor personnel requiring elevated/privileged access to any system or network components shall possess an IT-II clearance, meet DoD 8570.1-M IA Technical (IAT) II baseline and possess required Computing Environment (CE) certifications. The Contractor shall provide a copy of all current certifications (for 8570IAT Level II and CE Certifications) to the Contracting Officer and remain in good standing during the contract period of performance. The contractor shall be required to have staff to meet these requirements for the duration of the period of performance covered by this contract.

2.3.2 CONTRACT MANAGER

A. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of the person and alternate(s) who shall act for the Contractor when the manager is absent shall be designated in writing to the KO, Contracting Officer’s Representative (COR) and Contracting Officer’s Technical Representative (COTR).

B. The Contract Manager or alternate shall have full authority to act for the Contactor on all contract matters relating to the operations of this contract.

C. The Contract Manager or alternate shall be available Monday through Friday, excluding federal holidays, between the hours of 0700 and 1530 to meet on the installation as required by the COR to discuss problem areas. The Contractor shall provide telephone numbers of the Contract Manager and alternate(s) who shall be available by telephone during the times stated above and who shall be available to be on site within 4 hours after normal working hours upon request of the KO or COR. This pertains to emergent repairs.

SECTION 3 SECURITY

A. Work under this contract requires access to a government electronic security system (ESS). All contractor personnel must be a US Citizen; therefore, US Citizenship is a requirement. A security clearance is not required to perform work under this contract, and contractor will not have access to classified information. The contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. All contractor personnel must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission. At a minimum, the contractor is required to have a NACLC as required in accordance with DoD 5220.22-M, “National Industrial Security Program Operating Manual” (NISPOM) and DoD 5200.2-R. A

NEGATIVE NACLC DETERMINATION WILL RESULT IN IMMEDIATE TERMINATION

OF ACCESS TO THE WORKSPACE AND EQUIPMENT. The following addresses those requirements for Security.

3.1 FOREIGN NATIONALS

No Foreign National will be employed on a government contract requiring access to Government Electronic Security Systems without the consent of the United States Government.

3.2 PERSONNEL CLEARANCES

A. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 September 2012 has established criteria for Contractors who require a Common Access Card (CAC) for either physical access to an Installation or access to Government information technology (IT) systems. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and are eligible for a public trust or sensitive position. Upon favorable review and initiation of the PSI, Contractor personnel may be granted temporary access pending final adjudication of the PSI. The Contractor shall request personnel clearances in accordance with (IAW) instructions found in Technical Exhibit (TE) 1.1 Contractor Personnel Security.

B. A Contractor Investigative Request (CIR) form annotating the appropriate IT level designation shall be submitted for each contract employee.

C. Not later than 15 calendar days prior to contract full performance start date, the Contractor shall provide the KO or COR access rosters of all personnel requiring access to restricted or controlled access areas. The roster shall include each employee’s full name, identification card number (if assigned), branch or section (if applicable), and security clearance (level of clearance and last investigation date, if applicable). The Contractor shall update the roster and provide to the KO or COR no later than five workings days prior to the date of required access. The Contractor shall make all modifications to the rosters and provide an update to the KO or COR within 12 hours for employees whose employment has been terminated and for employees who no longer require access to restricted or controlled access areas.

3.3 DOD COMMON ACCESS CARD (CAC)/ACCESS IDENTIFICATION BADGE (ID

BADGE)

A. Every Contractor employee shall obtain and possess a DoD Common Access Card (CAC) and/or an Access ID Badge, as required by HSPD-12 and Directed – Type Memorandums (DTM) 08-003. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary Information Technology (IT) access pending final adjudication of the PSI, the Contractor shall submit to the KO or COR a request for the DoD CAC (See paragraph 3.2, Personnel Clearance).

B. The Contractor shall safeguard all CAC and/or ID Badges. Contractor personnel shall not share CAC and/or ID Badges. Each Contractor employee shall wear the ID Card(s) conspicuously on his or her outer clothing above the waist at all times while working on the Installation. Personnel may be challenged and removed from the work area or denied access to the host Installation if the ID Card(s) are not worn. The Contractor shall not display or use any badge as a means of personal identification outside the Installation.

C. In the event that a Contractor employee damages his or her CAC and/or ID Card, the Contractor shall report the damaged CAC and/or ID Badge within two working hours after discovery of damage to the KO or COR. The Contractor shall arrange for a replacement CAC and/or ID Card. The Contractor shall return all Government-furnished CAC and/or ID Card(s) to the Government IAW TE 1.2 Common Access Card (CAC) Procedures. Contractor personnel failing to return their Government CAC and/or ID Card are subject to criminal charges under United States Code (USC) Title 18, Chapter 1, Section 499 and 701.

D. Reference Technical Exhibit (TE) 1.2 Common Access Card (CAC) Procedures for the Standard Operating Procedures (SOP) for Contractor CAC issuance and accountability.

3.4 INFORMATION SYSTEM SECURITY

A. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary IT access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request IT eligibility for an employee requiring access to the Government data systems. Section 2.3.1F states the contractor requirements for personnel that require privileged access.

B. All Contractor personnel provided with access to Government computers and systems shall observe IT security policies and procedures as provided by the KO or COR. The Contractor shall notify the KO or COR within 12 hours when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to Government systems.

C. The Contractor shall observe all copyright agreements. In the interest of protecting Government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only Government software and approved application software in performance of the contract requirements. The contractor shall purchase software support agreements as needed after approval from the COTR, COR, KO.

D. The Contractor shall be responsible for all software maintenance activities in this PWS, Section 1.B, but not limited to, Firmware updates, OS patching, Software patches etc. for the duration of the contract period.

The Contractor will be responsible for all physical maintenance and sustainment activities for all hardware including all appliances. This includes but not limited to, replacement of defective components such as hard drives (to be destroyed onsite), motherboards, daughter cards etc. for the duration of the contract period.

Any maintenance software required by the vendor shall be able to operate on Windows 10 and the OS shall stay compliant, with system requirements not to exceed: processor:

Intel i5 -6200u @ 2.3 GHZ, 2 Cores, Ram: 8GB, Hard Drive: 256 GB.

System(s) shall operate using a vendor fully supported operating system (OS), software, and firmware throughout the duration of the contract. All operating systems, software, and firmware shall be upgraded prior to the vendor’s end of mainstream support for the OS, software, or firmware. The preference is for a virtualized solution. All systems and hardware must be upgradeable and remain compliant to cyber security specifications during the lifecycle of the solution. Below is the list of DLA’s current, approved operating systems, virtual environments, and databases:

The system workstation requirements shall be able to operate on a Windows 10 platform, with system requirements not to exceed: processor: Intel i5 -6200u @ 2.3 GHZ, 2 Cores, Ram: 8GB, Hard Drive: 256 GB.

Windows Server 2012 R2 or Windows Server 2016 (or higher versions), SQL 2014 or higher.

The contractor is responsible for keeping any DISA STIGS up to date and remain in compliance with NIST Special Publication 800-82. Contractor will submit all modifications to the COR and COTR for approval prior to implementing any changes. All vendor supplied equipment must also remain in compliant with any DISA STIGs and NIST Special Publication 800-82.

3.5 REMOVAL OF EMPLOYEES

DLA reserves the right to direct the removal of an employee, whose actions, while assigned to this contract, clearly conflict with the interests of the Government, regardless of prior clearance or adjudication status. DLA also reserves the right to direct the removal of an employee for misconduct, security violations or performance reasons.

The reason for removal shall be fully documented in writing by the Contracting Officer.

When and if such removal occurs, the contractor shall assign qualified personnel to perform the duties of this contract. This action does not relieve the contractor from total performance of the contract tasks specified herein.

3.6 GOVERNMENT-ISSUED BADGES

Contractor shall return all government issued identification, access badges, and vehicle passes to the DLA Distribution Site Security Specialist upon termination of service.

3.7 ACCESS TO THE HOST INSTALLATION

Contractor personnel access to host installation will be via the Common Access Card

(CAC).

3.8 PHASE-IN

A. A phase-in period shall be established to allow the Contractor sufficient time to complete all hiring actions for personnel required to perform the requirements of the contract and ensure employees who will require access to the Installation and Government Information Technology (IT) systems obtain a Common Access Card (CAC) IAW paragraph 3.3 and 3.4 of the PWS.

B. The phase-in period shall begin at the effective date of the contract and shall not exceed one (1) month, at which time full performance shall commence.

C. The Contractor shall ensure that all Contractor personnel are ready to begin working on the first day of full performance of 1 September 2019.

D. During the one month phase-in period, Contractor personnel shall complete security and safety training on site. Training will be scheduled through the DLA Distribution site training office and will at a minimum include the following classes. Estimated in class time is 3 hours.

1. Active Shooter Briefing

2. Safety Briefing

3. Shelter in Place/Evacuation Awareness Briefing

E. During the one month phased-in period to ensure all Contractor personnel know and understand regulations and policy pertaining to physical, information, operations and personnel security, the Contractor shall provide security and antiterrorism training to all employees in accordance with applicable DOD regulatory requirements. At a minimum, security training requirements as required by the DLA Issuances and other applicable DOD guidance will be completed annually for the following on-line training: Estimated in class time is 8 hours.

1. Cyber Awareness Challenge

2. Antiterrorism (AT) Level 1

3. Operations Security (OPSEC)

4. Counterintelligence Awareness Training

5. Personally Identifiable Information Awareness

6. Trafficking in Persons

The security training is web-based and access will be provided by the Government.

The Contractor shall ensure Contractor personnel have taken the required security training to meet DoD guidance and that the personnel continue to maintain their certifications.

SECTION 4 DEFINITIONS AND ACRONYMS

4.1 DoD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at:

http://www.jcs.mil/Doctrine/dod_dictionary/

SECTION 5 GOVERNMENT SUPPORT SERVICES

5.1 GENERAL INFORMATION

A. The Government will furnish the following utility services at existing outlets for use in those facilities provided by the Government, and as may be required for the work to be performed under the contract: electricity, natural gas, fresh water, and sewage service. Information concerning the location of existing outlets may be obtained from the COR. Utilities specified above will be furnished at no cost to the Contractor.

B. All specialized software required by the contractor must be provided to the government by the contractor at the time of the contract award. All contractor provided software that will be required to be installed on GFE will be evaluated and will require approval by the COR/COTR prior to installation. This includes any utilities required to develop, communicate and make configuration updates to a system.

C. Areas of Responsibility: The government will not be responsible for vendor supplied equipment. The vendor is responsible for all hardware, software, patching, etc. and must be STIG complaint.

SECTION 6 CONTRACTOR FURNISHED EQUIPMENT, MATERIALS AND

SERVICES

6.1 GENERAL INFORMATION

http://www.jcs.mil/Doctrine/dod_dictionary/

A. The Contractor shall provide all equipment, materials, and services to perform the requirements of this contract.

B. The Contractor shall provide new equipment, hardware and software when providing the services described herein. The government will not accept factory reconditioned parts. All replacement units, parts, components, and materials to be used shall be compatible with that existing equipment on which it is to be used; shall be of equal or better quality than original equipment specifications; shall comply with applicable Government, commercial, or industrial standards such as National Board of Underwriters or Underwriters' Laboratories, Inc., National Electrical Manufacturer's Association and used in accordance with original design and manufacturer’s intent. If the original manufacturer has updated the quality of parts for current production, parts supplied under this contract shall equal or exceed the updated quality.

C. The Contracting Officer requires that the Contractor submit a manufacturer's descriptive data and certifications for materials and equipment used. This applies to all equipment, hardware and software installed by the Contractor or existing equipment, hardware and software. Such submittals shall be delivered to the Contracting Officer within 15 calendar days of request. Manufacturer's descriptive data and certificates shall include the name of the manufacturer, model number or other identifying information, catalog cut, and other identifying data and information describing the performance, capacity, rating, and application/installation instructions which clearly illustrate that the proposed item meets all applicable standards.

SECTION 7 SPECIFIC TASKS

7.1 MANAGEMENT

The Contractor shall manage the total work effort associated with the maintenance, repair, and all other services required herein to assure fully adequate and timely completion of these services. Included in this function are a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

7.2 WORK CONTROL

The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress.

The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Schedule and status reports shall be provided when requested by the Contracting Officer or COR/COTR. The status of any item of work must be provided within four hours of the inquiry during regular working hours, and within 48 hours after regular working hours.

7.3 WORK SCHEDULE

The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall make every effort to minimize the impact of the interference, inconvenience, equipment downtime, interrupted service, customer discomfort, etc. The Contractor shall notify the COR at least five working days in advance of any work to be performed that may cause interference. Notification shall include the type of work to be done and the estimated completion date. The Contractor shall reschedule any work that the Contracting Officer deems necessary to avoid unacceptable disruptions in the Government's business.

7.4 WORK RECORDS

The Contractor shall maintain management, maintenance, and repair records and prepare management, maintenance, and repair reports as set forth herein. All records and copies of reports shall be turned over to the Contracting Officer, COR, and COTR within seven (7) calendar days after contract completion. A complete work (history) file for each building security system shall be maintained by the Contractor. Files shall contain a listing of all equipment in each building and structure by nomenclature and manufacturer's model number, as well as all manufacturer's literature, brochures, and pamphlets; maintenance, operator's, and parts list manuals; warranty information; a copy of all completed Service Call Work Authorization forms and Preventive Maintenance checklist forms; and other information pertaining to the security protection systems. All documents shall be filed within ten (10) working days of the completed transaction, with the exception of Preventive Maintenance Inspection Record forms, which shall be filed within two (2) working days after the completion of each preventive maintenance inspection. The Government will have access to these files upon request.

The entire file shall be turned over to the Government upon completion of the contract.

7.5 STAFFING

The Contractor shall continuously maintain an adequate staff with expertise to assure work is scheduled and completed in accordance with these specifications. The Contractor shall maintain a certified work force to complete work in accordance with the time and quality standards specified.

7.6 GENERAL REOUIREMENTS AND PROCEDURES

This Section provides general information relating to the general requirements and procedures relating to the contract services to be performed by the Contractor.

7.6.1 STANDARDS

A. All workmanship shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry;

equipment manufacturers; all applicable activity, local, state, and federal standards; and all applicable building and safety codes.

B. When the Contractor completes work on a system or piece of equipment, that system or piece of equipment shall be free of missing components or defects which would prevent it from functioning as originally intended and/or designed. Corrective or repair/replacement work shall be carried to completion including operational checks and cleanup of the job site. Except where otherwise noted, replacements shall match existing in dimensions, finish, color, and design.

C. During and at completion of work, debris shall not be allowed to spread unnecessarily into adjacent areas nor accumulate in the work area itself. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the job and/or at the end of each day work is in progress.

D. Upon completion of work, the Contractor shall contact the COR to report the status of the system and document details of the service in the on-site service request log.

7.6.2 REPLACEMENT, MODERNIZATION, RENOVATION

During the term of the contract, the Government may replace, renovate, or improve systems and equipment at the Government's expense and by means not associated with this contract. All replaced, improved, updated, modernized, or renovated systems and equipment shall be maintained and/or repaired by the Contractor at no additional cost to the Government unless such changes result in an increase or decrease in contract requirements. Changes, replacements, or deletions which result in an increase or decrease in contract requirements will result in adjustments to the contract price in accordance with the "CHANGES" clause.

7.6.3 MANUFACTURER’S OR INSTALLER’S WARRANTY

Equipment, components, and parts, other than that installed under this contract, shall not be removed or replaced or deficiencies corrected while still under warranty of the manufacturer or the installer without prior approval of the Contracting Officer. All defects in material or workmanship, defective parts, or improper installation and adjustments found by the Contractor shall be reported to the Contracting Officer so that necessary action may be taken. The Contractor shall be knowledgeable of the equipment, parts, and components that are covered by warranty and the duration of such warranties.

Available warranty information will be furnished to the Contractor by the COR.

7.6.4 AS-BUILT DRAWINGS

A. Existing as-built drawings will be available to the Contractor for information only. The Government makes no representation as to the completeness or accuracy of these drawings.

B. All changes to or additions to the depot security systems and equipment made by the Contractor shall be recorded by the Contractor and provided to the Contracting Officer within fourteen (14) calendar days of the completed work. This data shall include, but is not limited to, dimensioned drawings and or sketches.

7.6.5 SOFTWARE UPDATES, APPLICATION UPGRADES, AND PASSWORDS

The Contractor shall provide all software updates when an upgrade/patch is released from the Original Equipment Manufacturer (OEM).The Contractor shall maintain an accurate software configuration and coordinate thru the Lenel Value Added Reseller (VAR) for all equipment.

Any software updates will need to be coordinated directly with the COR/COTR. All contractor provided software will be evaluated and will require approval from the J6 COTR prior to installation. This includes any utilities required to develop, communicate and make configuration updates to a system.

The contractor shall provide all STIG documentation for application upgrades. The contractor shall provide documentation identifying they changed all appliance passwords and disabled or removed all unnecessary accounts. The government should receive a complete listing of all new passwords.

7.7 WORK OUTSIDE REGULAR WORKING HOURS

Except as otherwise specified, all work shall be performed during the Government's regular working hours. If the Contractor desires to work outside regular working hours, he/she must submit application to the Contracting Officer for approval.

7.8 REMEDIAL MAINTENANCE (SERVICE CALL WORK)

7.8.1 REQUIREMENT AND PROCEDURES

Service calls are defined as maintenance and repair work requirements which are identified by building occupants or generated by the COR. The Contractor shall perform service call work as required to determine the cause of system and equipment malfunctions, eliminate the cause(s), and restore the system or equipment to satisfactory working condition.

7.8.2 SERVICE CALL REQUESTS

The COR will advise the Contractor by phone or email of all service call requests received during and after regular working hours. A description of the problem or requested work, date and time received, location, classification, and other appropriate information will be placed on a Service Call Request.

7.8.3 RESPONSE TO SERVICE CALLS

The Contractor shall have procedures for receiving and responding to service calls 24 hours per day, seven days a week, including weekends and holidays. A single local or toll free telephone number shall be provided by the Contractor for receipt of all service calls. All telephone calls shall be answered within 30 minutes by an individual fully familiar with the Contractor's work control procedures and the terms and conditions of this contract. Service calls shall be considered received by the Contractor at the time and date the telephone call is placed or email is sent by the COR. The Contractor shall respond immediately and must be on the job site and working within four (4) hours after receipt of a service call. The Contractor shall work continuously without interruption and shall resolve the issue before departing the job site.

7.8.4 COMPLETED CALLS

Within one (1) working day after completion of each service call, the Contractor shall add the following information to the work authorization form and return to the COR:

Description of work actually completed.

Brief description of material and parts used, including quantities.

Date and time work began.

Date and time work was completed

Hours of labor (by trade) expended.

Signature or initials of the Contractor's craftsman performing the work (or supervisor), indicating that the work has been completed.

7.8.5 MATERIALS AND EQUIPMENT

A. The Contractor shall have access to the materials and equipment necessary to support service call work requirements. Lack of availability of materials or equipment shall not relieve the Contractor from the requirement to complete service call work within the time limits specified above.

B. Replacement parts required in the performance of RM shall be invoiced to the Government in accordance with the terms and conditions of this contract (FAR 52.212-4 Alternate I).

7.9 PREVENTIVE MAINTENANCE (PM) AND QUARTERLY TESTING

7.9.1 REQUIREMENT AND PROCEDURES

A. The Contractor shall perform preventive maintenance (PM) service on all equipment which consists primarily of inspection, testing, cleaning, lubrication, adjustment and calibration to verify proper system operation; minimize malfunction, breakdown, and deterioration of systems and equipment. The Contractor shall perform PM in accordance with the preventive maintenance tasks (Attachment 3). The contractor shall submit a schedule for all PM tasks. Any modifications, changes, add ons, or deletions shall be submitted to the COR/COTR for approval and once approved and implemented, documented in as-built drawings and provided to the site.

B. All replacement parts, materials, environmental compliance and Contractor personnel transportation used for PM shall be included in the contract unit price for PM services.

7.9.2 BATTERY MAINTENANCE

Battery voltage and charge levels will be checked during the quarterly testing. Any battery incapable of maintaining a 75% charge will be replaced immediately.

7.9.3 QUARTERLY COMPLETE SYSTEM TEST OF INTRUSION DETECTION

SYSTEM (IDS)

All quarterly testing on the IDS shall be scheduled to be performed during normal working hours.

7.10 MANDATORY REPORTS AND DELIVERABLES

The Contractor shall create and distribute reports and deliverables as described below for the Government to administer performance of the contract requirements and to manage and interface with other Government activities or agencies. The table below is a listing of required reports outlined in the contract. The Contractor shall submit all reports to the KO, COR, and COTR for review and final distribution.

Report Number 001

Title: Contractor Manpower Reporting

Description: The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address:https://www.ecmra.mil/Default.aspx Reporting inputs will

Report Number 001 be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at:

https://www.ecmra.mil/Default.aspx

Due Date: October 31 each calendar year

Report Number 002

Title: Monthly Contractor Employee Common Access Card (CAC) Report

PWS Ref.: Para 3.3 DOD Common Access Card (CAC)/Access Identification Badge (ID Badge)

Description: The report shall be prepared IAW Technical Exhibit (TE) 1.2 and shall include:

1. Employee's name

2. Date of CAC issuance

3. Date of CAC expiration

4. Verification of whether each listed employee still requires a

CAC

5. Changes that have occurred (additions or deletions) since the previous month

6. Contractor personnel who already have a CAC related to another DLA or DoD contract shall be included, noting the issuing organization and the CAC expiration date

Due Date: The Contractor employee CAC report shall be submitted NLT the fifth (5th) working day of each month covering the previous month.

Contractor shall submit the report to the COR, COTR, and a copy to the Contract Specialist.

Deliverable 001

Title: 8570 Certifications (Base and CE)

PWS Ref.: 2.3.1 F PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

Description: All contractor personnel requiring elevated/privileged access to any system or network components, either during provisioning or post award, shall obtain an IT-II clearance and meet DoD 8570.1-M IA Technical (IAT) II baseline and Computing Environment (CE) certifications, provide a copy of all current certifications to the Contracting Officer at time of award and remain in good standing during the contract period of performance.

Due Date: Within 30 days of award and as necessary for future staffing purposes.

Deliverable 002

Title: Annual Preventative Maintenance Schedule

PWS Ref.: 7.9.1 REQUIREMENT AND PROCEDURES

Description: The Contractor shall perform preventive maintenance (PM) service on all equipment which consists primarily of inspection, testing, cleaning, lubrication, adjustment and calibration to verify proper system operation; minimize malfunction, breakdown, and deterioration of systems and equipment. The Contractor shall perform PM in accordance with the preventive maintenance tasks (Attachment 3). The contractor shall submit a schedule for all PM tasks.

Due Date: October 31 each calendar year

7.11 QUALITY CONTROL PLAN

A. The Contractor shall establish and maintain a complete Quality Control Plan to ensure the requirements of the contract are provided as specified.

B. The plan shall include an inspection system covering both preventive and remedial maintenance repairs required by this contract. The plan must ensure that quality service levels are maintained throughout contract performance.

C. The Contractor shall maintain records of all inspections conducted by the Contractor and any necessary corrective actions taken. This documentation and all records and schedules, as described in the PWS, that are the responsibility of the Contractor, are the property of the Government and shall be made available to the Government upon request, during the term of the contract.

7.12 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

A. The Quality Assurance Surveillance Plan (QASP) (provided as a separate attachment) is a government developed document used to evaluate Contractor actions while implementing the PWS. The QASP is designed to provide an effective surveillance method for monitoring and evaluating the Contractor’s performance for each of the performance objectives, to ensure that the Contractor performs in accordance with the performance metrics set forth herein, and to ensure that the Government receives the acceptable performance levels of service.

B. The COR performs surveillance activities under direction of the KO. The QASP will also afford the KO and the COR a productive mechanism to preclude major deficiencies in Contractor performance, provide input for the annual Contractor performance evaluations, make the determination of exercising contract options, and ensure the Government only pays for acceptable level of services received. The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is to carry out quality assurance surveillance actions to ensure contract standards are achieved. This QASP may be revised periodically as determined by the COR and KO. The Contractor shall be provided a 30-day notice of revision. When the Contractor performance fails to achieve the acceptable performance level and is clearly the fault of the Contractor, the COR will prepare a Contract Deficiency Report (CDR) and forward it to the KO to issue to the Contractor. In response to the CDR, the Contractor shall explain within seven business days, in writing, why performance was unacceptable, how performance will be returned to acceptable levels and how recurrence of the problem will be prevented in the future.

The KO will evaluate the Contractor’s explanation and determine the appropriate actions.

C. Performance objectives for the Contractor

(1) The Contractor shall perform ESS maintenance support with oversight and approval of the COR/COTR. These services include preventive and remedial maintenance services for the equipment identified in this contract.

(2) The Contractor shall ensure that trained and qualified technicians are provided to meet the Acceptable Performance Levels (APLs) detailed in the QASP. The Contractor shall be evaluated to ensure performance meets or exceeds the APLs listed below. Penalty deductions may be used to reduce the fixed price invoice when APLs are not met.

D. Metrics/Penalties

(1) Performance levels will be monitored, measured, and compared against the APLs by the COR. If a performance objective is not met during an evaluated period, the Contractor’s invoice may be reduced by the penalty listed in the APL.

(2) Actual use and application of monetary penalties may be waived by the COR if the COR and Contractor agree that such penalties are not necessary or are not appropriate based on the circumstances associated with creating the penalty.

E. Acceptable Performance Levels (APLs):

Performance Objective 1: Perform complete system test of the Intrusion Detection System (IDS) on a quarterly basis

Measure 1: The Contractor shall quarterly perform a complete system test of the

IDS.

Surveillance 1: The COR will perform 100% inspections.

Acceptable Performance Level 1: Complete system test of the IDS is performed quarterly 100% of the time during the term of the contract.

Penalty 1: $100.00 per occurrence

Performance Objective 2: Perform preventive maintenance services per established schedule for all equipment identified in this contract.

Measure 2: Per established PM schedule, the Contractor shall perform preventive maintenance service which consists primarily of inspection, testing, cleaning, lubrication, adjustment and calibration to verify proper system operation; minimize malfunction, breakdown, and deterioration of all systems and equipment identified in this contract.

Surveillance 2: The COR will perform periodic inspections

Acceptable Performance Level 2: PM services are performed on equipment identified in this contract 100% of the time per established schedule.

Penalty 2: $100.00 per occurrence

Performance Objective 3: Service call response in accordance with PWS 7.8.3

Measure 3: The Contractor shall respond to and complete service call work complete and in accordance with PWS paragraph 7.8.3.

Surveillance 3: The COR will perform 100% inspections.

Acceptable Performance Level 3: The Contractor shall receive and respond to service calls 24 hours per day, seven days a week, including weekends and holidays. The Contractor shall respond immediately and must be on the job site and working within four (4) hours after receipt of a service call.

Penalty 3: $100.00 per occurrence

The table below summarizes the performance factors, APLs, and penalties.

PWS

Paragraph

Performance Metric Goal Acceptable Performance Level (APL)

Surveillance method(s) used to determine performance level

Penalty/ Deduction if APL is not met

7.9.3 Perform complete

system test of the Intrusion Detection System (IDS) on a quarterly basis

100% Complete system test of the IDS is performed quarterly 100% of the time during the term of the contract.

100% inspection

$100.00 per occurrence

7.9.1 Perform preventive

maintenance services per established schedule for all equipment identified in this contract.

100% PM services are performed on equipment identified in this contract 100% of the time per established schedule.

Periodic inspections

$100.00 per occurrence

7.8.3 Service call response

in accordance with PWS paragraph 7.8.3

100% The Contractor shall receive and respond to service calls 24 hours per day, seven days a week, including weekends and

100% inspection

$100.00 per occurrence holidays. The Contractor shall respond immediately and must be on the job site and working within four (4) hours after receipt of a service call.

SECTION 8 CERTIFICATION AND ACCEPTANCE

Only a warranted Contracting Officer acting within their delegated limits has the authority to issue modifications or otherwise change the terms and conditions of this contract. If an individual other than the Contracting Officer attempts to make changes to the terms and conditions of this contract, the Contractor shall not proceed with the change and shall immediately notify the Contracting Officer. The COR and COTR are designated as the point of final inspection and acceptance by the Government of all items and services required by the contract.

END OF PERFORMANCE WORK STATEMENT (PWS)