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DRAFT

Defense Logistics Agency Information Operations – Information Assurance Information Assurance Workforce Improvement Program

8570 Working Group Enterprise Guidance 01

Information Assurance Technical Category

CCOOMMPPUUTTIINNGG EENNVVIIRROONNMMEENNTT

FFUUNNCCTTIIOONNAALL DDEEFFIINNIITTIIOONNSS

Version 0.4

8570 Working Group Enterprise Guidance 01 SEPTEMBER 2010 IA Technical Computing Environment Functional Definitions v 0.4

DRAFT 2

(This page is intentionally left blank.)

DRAFT 3

Foreword

DRAFT 4

References

(a) DoDI 8570.01, Information Assurance Training, Certification, and Workforce Management, 15 August 2004, Certified Current, 23 April 1007

(b) DoD 8570.01-M, Information Assurance Workforce Improvement Program, 19 December 2005, Incorporating Change 2, 20 April 2010

(c) OPM Job Family Standard for Administrative Work in the Information Technology Group, 2200, May 2001, Revised, September 2008

(d) DLAI 6405, Information Assurance (IA) Training, Certification, and Workforce Management, 20 June 2005, Last Review 31 October 2007

(e) DLA 8570 Working Group, Weekly Meeting Minutes through 25 August 2010

Trademark Usage

This government document uses the trademarks of various vendors through fair and nominative use.

No endorsement of any particular vendor is expressed or implied.

No infringement of any rights is intended.

Applicability

This guidance is applicable to all members of the DLA Information Assurance Workforce (IAWF) who perform technical duties with elevated privileges.

Complexity

As the Cyber, Identity, and Information Assurance Community of Interest has matured, so has the complexity and specialization of roles and functions. While all communities share certain common descriptors, within this community, the IAWF has a much more complex list of needed descriptors to comply with all regulatory requirements.

For example…

Position Title: Windows Server 2003 Administrator Network Engineer

OPM Position Description: Systems Administration Network Services

DoD IAWF Category: IAT IAT

DoD IAWF Level: I II

DLA Function Definition: WIN I Network II

DoD IA Requirements: A+, NET+, or SSCP GSEC, SEC+, SCNP, or SSCP

DLA CE Requirements:

GCWN, MCA, MCITP: EA, MCITP:

SA, MCM, MCP, MCSA, MCSE, or

MCTS

CCIE, CCNA, CCNP, CCSP,ECIE-C,

ENSA, or ESE

DRAFT 5

Function Conversion

If necessary, use the chart below to convert from the original DLA CE matrix to the Computing Environment Functional Definitions described in this guidance.

If the function was originally…. …then the function becomes…

Sys Admin (WIN) WIN I

Domain Admin WIN II

Enterprise Admin WIN III

Sys Admin (UNIX) UNIX I

Domain Admin UNIX II

Enterprise Admin UNIX III

VMware Admin depending on IAT Category level use:

VM I

VM II

or VM III

Firewall Admin depending on IAT Category level use:

Firewall II or Firewall III

Network Admin depending on IAT Category level:

Network II or Network III

Symantec Admin Not Used

Consider using IAO

RFID Admin depending on IAT Category level:

RFID I

or RFID II

HBSS Admin Not Used

Consider using IAO

Security Tools Admin Not Used

Consider using IAO

DBA Admin depending on IAT Category level:

DB I

DB II

or DB III

IT Infrastructure/Solutions Chief Not Used

Consider using IAM

IAM

depending on IAT Category level:

IAM I

IAM II

IAM III

IAO

depending on IAT Category level:

IAO I

IAO II

or IAO III

TASO & Help Desk Limited

Help Desk depending on IAT Category level:

Help Desk I or Help Desk II

DRAFT 6

Function Definitions (sorted by short title)

DB I .................................. System Administrator I (Applications Developer) DB I .................................. System Administrator I (Business Intelligence) DB I .................................. System Administrator I (Database Management) DB II................................. System Administrator II (Applications Developer) DB II................................. System Administrator II (Business Intelligence) DB II................................. System Administrator II (Database Management) DB III ............................... System Administrator III (Applications Developer) DB III ............................... System Administrator III (Business Intelligence) DB III ............................... System Administrator III (Database Management) Desktop I .......................... Desktop Support Technician I Desktop II ......................... Desktop Support Technician II Firewall II ......................... Firewall Administrator II Firewall II ......................... Network Defense Engineer II Firewall III ....................... Firewall Administrator III Firewall III ....................... Network Defense Engineer III Help Desk I ...................... Help Desk Technician I Help Desk II ..................... Help Desk Technician II IAM I ................................ Information Assurance Manager I IAM II .............................. Information Assurance Manager II IAO I ................................ Information Assurance Officer I IAO II ............................... Information Assurance Officer II Limited ............................. Help Desk (Limited Privilege) Network II ........................ Network Administrator II Network III ....................... Network Administrator III RFID I .............................. RFID Administrator I RFID II ............................. RFID Administrator II TASO I ............................. Divisional Terminal Area Security Officer TASO ............................... Terminal Area Security Officer UNIX I ............................. System Administrator I (UNIX) UNIX II ............................ System Administrator II (UNIX) UNIX III ........................... System Administrator III (UNIX) VM I ................................. System Administrator I (Virtualization Management) VM II ................................ System Administrator II (Virtualization Management) VM III .............................. System Administrator III (Virtualization Management) WIN I ............................... System Administrator I (Windows) WIN II .............................. System Administrator II (Windows) WIN III ............................. System Administrator III (Windows)

DRAFT 7

Function Definitions (sorted by long title)

Desktop Support Technician I .................................................................. Desktop I Desktop Support Technician II ................................................................. Desktop II Divisional Terminal Area Security Officer .............................................. TASO I Firewall Administrator II .......................................................................... Firewall II Firewall Administrator III ........................................................................ Firewall III Help Desk (Limited Privilege) ................................................................. Limited Help Desk Technician I ............................................................................ Help Desk I Help Desk Technician II ........................................................................... Help Desk II Information Assurance Manager I ............................................................ IAM I Information Assurance Manager II .......................................................... IAM II Information Assurance Officer I .............................................................. IAO I Information Assurance Officer II ............................................................. IAO II Network Administrator II ......................................................................... Network II Network Administrator III ........................................................................ Network III Network Defense Engineer II ................................................................... Firewall II Network Defense Engineer III.................................................................. Firewall III RFID Administrator I ............................................................................... RFID I RFID Administrator II .............................................................................. RFID II System Administrator I (Applications Developer) ................................... DB I System Administrator I (Business Intelligence) ....................................... DB I System Administrator I (Database Management) ..................................... DB I System Administrator I (UNIX) ............................................................... UNIX I System Administrator I (Virtualization Management) ............................. VM I System Administrator I (Windows) .......................................................... WIN I System Administrator II (Applications Developer) .................................. DB II System Administrator II (Business Intelligence) ...................................... DB II System Administrator II (Database Management) ................................... DB II System Administrator II (UNIX) .............................................................. UNIX II System Administrator II (Virtualization Management) ............................ VM II System Administrator II (Windows) ........................................................ WIN II System Administrator III (Applications Developer) ................................ DB III System Administrator III (Business Intelligence) .................................... DB III System Administrator III (Database Management) .................................. DB III System Administrator III (UNIX) ............................................................ UNIX III System Administrator III (Virtualization Management) .......................... VM III System Administrator III (Windows) ....................................................... WIN III Terminal Area Security Officer ................................................................ TASO

DRAFT 8

* Only selected certifications of this type from Microsoft are applicable.

Please read the Microsoft vendor certification description later in this guidance.

System Administrator I (Windows)

Short Title: WIN I

DoD Required IA Certifications:

Must meet Level I requirements:

A+, NET+ SSCP

DLA Approved CE GCWN MCM* Certifications: MCA* MCP*

MCITP: EA MCSA

MCITP: EMA MCSE

MCITP: SA MCTS*

Applicable 8570 T-I.1 T-I.3 T-I.6 T-I.9 T-I.12 T-I.18 Technical Functions: T-I.2 T-I.4 T-I.7 T-I.10 T-I.14

Example Knowledge and Extent of Skills:

Knowledge of, and skill in applying the Microsoft Windows computing environments in:

systems administration methods and procedures software distribution tools and mechanisms data recovery tools and techniques sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available

Example Description:

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems in the Microsoft Windows computing environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of systems administration services

DRAFT 9

* Only selected certifications of this type from Microsoft are applicable.

System Administrator II (Windows)

Short Title: WIN II

Must meet Level II requirements:

GSEC SEC+ SCNP SSCP

DLA Approved CE GCWN MCM* Certifications: MCA* MCP*

MCITP: EA MCSA

MCITP: SA MCSE

Applicable 8570 T-II.1 T-II.6 T-II.13 T-II.18 T-II.24 T-II.31 Technical Functions: T-II.3 T-II.8 T-II.14 T-II.21 T-II.25

T-II.5 T-II.12 T-II.16 T-II.22 T-II.27

Knowledge of, and skill in applying the Microsoft Windows network environments in:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system optimize the functionality of networks and systems diagnose and recover failed systems

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems in the Microsoft Windows network environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 10

System Administrator III (Windows)

Short Title: WIN III

Must meet Level III requirements:

CISA GSE SCNA CISSP

DLA Approved CE GCWN MCM Certifications: MCA MCSE

MCITP: EA

Applicable 8570 T-III.1 T-III.3 T-III.5 T-III.16 T-III.18 T-III.20 Technical Functions: T-III.2 T-III.4 T-III.6 T-III.17 T-III.19 T-III.24

Mastery of, and skill in applying the Microsoft Windows enterprise or enclave environments in:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques modeling and simulation tools and techniques capacity management principles, concepts, and tools sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system optimize the functionality of networks and systems diagnose and recover failed systems plan and conduct simulations to determine capacity requirements recommend hardware/software replacements or upgrades to meet current and future requirements

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems in the Microsoft Windows enterprise or enclave environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 11

System Administrator I (UNIX)

Short Title: UNIX I

DLA Approved CE CSA-AIX RHCA Certifications: CSA-HP-UX RHCE

CSATE RHCT

CSE-ETS SCNA

CSE-HP-UX SCSA

GCUX SCSECS

Linux+

Knowledge of, and skill in applying the UNIX and/or Linux computing environments in:

software distribution tools and mechanisms data recovery tools and techniques sufficient to:

monitor and troubleshoot systems availability

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems in the UNIX and/or Linux computing environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 12

System Administrator II (UNIX)

Short Title: UNIX II

DLA Approved CE CSATE RHCE Certifications: CSE-ETS SCNA

CSE-HP-UX SCSA

GCUX SCSECS

RHCA

Knowledge of, and skill in applying the UNIX network environments in:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems in the UNIX network environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 13

System Administrator III (UNIX)

Short Title: UNIX III

DLA Approved CE CSATE RHCA Certifications: GCUX RHCE

Applicable 8570 T-III.1 T-III.3 T-III.5 T-III.16 T-III.18 T-III.20 Technical Functions: T-III.2 T-III.4 T-III.6 T-III.17 T-III.19 T-III.24

Mastery of, and skill in applying the UNIX enterprise or enclave environments in:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques modeling and simulation tools and techniques capacity management principles, concepts, and tools sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system optimize the functionality of networks and systems diagnose and recover failed systems plan and conduct simulations to determine capacity recommend hardware/software replacements or upgrades to meet current and future requirements

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems in the UNIX enterprise or enclave environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 14

* Only selected certifications of this type from Microsoft are applicable.

System Administrator I (Virtualization Management) PROPOSED

Short Title: VM I

Certifications:

DLA Approved CE CCA MCTS* Certifications: CCA PLATINUM VCAP4-DCA

CCAA VCAP4-DCD

CCEE VCDX3

CCIA VCDX4

CSE-HP-UXv VCP4

CSE-VTS

Applicable 8570 T-I.1 T-I.3 T-I.6 T-I.8 T-I.10 T-I.14 Technical Functions: T-I.2 T-I.4 T-I.7 T-I.9 T-I.12 T-I.18

Knowledge of, and skill in applying virtualization technologies in computing environments:

software distribution tools and mechanisms data recovery tools and techniques sufficient to:

monitor and troubleshoot systems availability

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems using virtualization technologies in computing environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 15

* Only selected certifications of this type from Microsoft are applicable.

System Administrator II (Virtualization Management) PROPOSED

Short Title: VM II

DLA Approved CE CCA PLATINUM MCTS* Certifications: CCAA VCAP4-DCA

CCEE VCAP4-DCD

CCIA VCDX3

CSE-HP-UXv VCDX4

CSE-VTS

Applicable 8570 T-II.1 T-II.4 T-II.8 T-II.13 T-II.17 T-II.25 Technical Functions: T-II.2 T-II.5 T-II.11 T-II.14 T-II.18 T-II.29

T-II.3 T-II.6 T-II.12 T-II.16 T-II.21 T-II.31

Knowledge of, and skill in applying virtualization technologies in network environments:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems using virtualization technologies in network environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 16

System Administrator III (Virtualization Management) PROPOSED

Short Title: VM III

DLA Approved CE CCEE VCDX3 Certifications: CCIA VCDX4

Applicable 8570 T-III.1 T-III.3 T-III.5 T-III.14 T-III.17 T-III.20 Technical Functions: T-III.2 T-III.4 T-III.6 T-III.16 T-III.18 T-III.24

Mastery of, and skill in applying virtualization technologies in enterprise or enclave environments:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques modeling and simulation tools and techniques capacity management principles, concepts, and tools sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system optimize the functionality of networks and systems diagnose and recover failed systems plan and conduct simulations to determine capacity recommend hardware/software replacements or upgrades to meet current and future requirements.

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems using virtualization technologies in enterprise or enclave environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 17

* Only selected certifications of this type from Microsoft are applicable.

Please read the Microsoft vendor certification description later in this guidance.

System Administrator I (Database Management) System Administrator I (Applications Developer) PROPOSED System Administrator I (Business Intelligence)

Short Title: DB I

DLA Approved CE DB2 Admin MCITP: DBA Certifications: DB2 Adv MCM DB2 Assoc MCTS* DB2 Dev OCM

GSOC OCP

MCA

Applicable 8570 T-I.2 T-I.4 T-I.7 T-I.10 T-I.14 Technical Functions: T-I.3 T-I.6 T-I.8 T-I.12 T-I.18

Knowledge of, and skill in applying:

backup and recovery procedures operating systems and platforms used in customer organizations commonly used query languages, such as Structured Query Language (SQL) sufficient to:

maintain database operations assist in returning disrupted database systems to normal operations create reports and manipulate data in response to customer requirements

Work that involves the planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data.

Functions commonly performed by employees in this specialty may include:

analyzing and defining data requirements and specifications designing, normalizing, developing, installing, and implementing databases maintaining, monitoring, performance tuning, backup, and recovery of databases installing, configuring, and maintaining database management systems software analyzing and planning for anticipated changes in data capacity requirements developing and administering data standards, policies, and procedures developing and implementing data mining and data warehousing programs evaluating and providing recommendations on new database technologies and architectures principles, and practices in the delivery of data management services

DRAFT 18

System Administrator II (Database Management) System Administrator II (Applications Developer) PROPOSED System Administrator II (Business Intelligence)

Short Title: DB II

DLA Approved CE DB2 Admin MCA Certifications: DB2 Adv MCITP: DBA DB2 Dev MCM

GSOC OCM

Applicable 8570 T-II.1 T-II.5 T-II.8 T-II.14 T-II.24 T-II.31 Technical Functions: T-II.3 T-II.6 T-II.11 T-II.16 T-II.30 backup and recovery procedures operating systems and platforms used in customer organizations commonly used query languages, such as Structured Query Language (SQL) database management concepts, principles, and methods including database logical and physical design, normalization, storage capacity management, and backup and recovery sources, characteristics, and uses of the organization’s data assets database management systems, query languages, table relationships, and views data mining and data warehousing principles the characteristics of physical and virtual data storage media data administration and data standardization policies and standards sufficient to:

assist in returning disrupted database systems to normal operations create reports and manipulate data in response to customer requirements design, develop, and maintain data management systems that meet current and future business requirements of the organization and its customers design, develop, and maintain databases monitor and optimize database performance and tune database operations generate complex queries and reports participate in the design of data mining and data warehousing systems define and allocate storage capacity in the design of data management systems develop data dictionaries, data models, metadata repositories, and other data management tools

Functions commonly performed by employees in this specialty may include:

analyzing and defining data requirements and specifications designing, normalizing, developing, installing, and implementing databases maintaining, monitoring, performance tuning, backup, and recovery of databases installing, configuring, and maintaining database management systems software analyzing and planning for anticipated changes in data capacity requirements developing and administering data standards, policies, and procedures developing and implementing data mining and data warehousing programs evaluating and providing recommendations on new database technologies and architectures

DRAFT 19

System Administrator III (Database Management) System Administrator III (Database/Applications Developer) PROPOSED System Administrator III (Business Intelligence)

Short Title: DB III

DLA Approved CE DB2 Adv MCA Certifications: GSOC MCM

Applicable 8570 T-III.1 T-III.5 T-III.9 T-III.16 T-III.18 Technical Functions: T-III.3 T-III.6 T-III.10 T-III.17 T-III.24

Mastery of, and skill in applying:

data mining, data storage, and data warehousing concepts, methods, and technology;

data modeling methodologies; and database management systems, operating systems, technical architecture, and network topology sufficient to:

apply and adapt new and improved approaches to the design, development, and implementation of data mining, data warehousing, and related data storage and retrieval systems develop guidelines for the application of data modeling practices to the development of data management applications diagnose and resolve the most complex data management problems and issues

Functions commonly performed by employees in this specialty may include:

analyzing and defining data requirements and specifications designing, normalizing, developing, installing, and implementing databases maintaining, monitoring, performance tuning, backup, and recovery of databases installing, configuring, and maintaining database management systems software analyzing and planning for anticipated changes in data capacity requirements developing and administering data standards, policies, and procedures developing and implementing data mining and data warehousing programs evaluating and providing recommendations on new database technologies and architectures

DRAFT 20

Terminal Area Security Officer

Short Title: TASO

DLA Approved CE A+ SSCP Certifications: NET+

Applicable 8570 T-I.1 T-I.6 T-I.10 T-I.17 Technical Functions: T-I.2 T-I.9 T-I.11 T-I.18

None. Generally a collateral duty to other primary function.

DRAFT 21

Divisional or Departmental Terminal Area Security Officer PROPOSED

Short Title: TASO I

IT security principles, methods, and tools the IT security environment sufficient to:

participate in defining IT security requirements implement and support IT security applications

DRAFT 22

Help Desk (Limited Privilege) PROPOSED

Short Title: Limited

DRAFT 23

* Only selected certifications of this type from Microsoft are applicable.

Help Desk I

Short Title: Help Desk I

DLA Approved CE CCA MCP* Certifications: MCITP: EDSA MCTS*

MCITP: EDST VCP4

customer service and customer support principles and methods systems installed in customer organizations training methods knowledge-based applications sufficient to:

participate in the planning and delivery of a full range of customer support services to the organization install, configure, upgrade, and troubleshoot any hardware and software components present formal and informal training and assistance to customers report, respond to, and resolve customer requests

Work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Functions commonly performed by employees in this specialty may include:

diagnosing and resolving problems in response to customer reported incidents researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements developing and maintaining problem tracking and resolution databases installing, configuring, troubleshooting, and maintaining customer hardware and software developing and managing customer service performance requirements developing customer support policies, procedures, and standards providing customer training ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services

DRAFT 24

* Only selected certifications of this type from Microsoft are applicable.

Help Desk II

Short Title: Help Desk II

DLA Approved CE MCITP: EDSA MCP* Certifications: MCITP: EDST

Applicable 8570 T-II.1 T-II.5 T-II.8 T-II.18 T-II.25 T-II.31 Technical Functions: T-II.4 T-II.6 T-II.17 T-II.19 T-II.27 systems installed in customer organizations training methods knowledge-based applications a wide variety of applications, operating systems, protocols, and equipment used in customer organizations methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems sufficient to:

participate in the planning and delivery of a full range of customer support services to the organization install, configure, upgrade, and troubleshoot any hardware and software components present formal and informal training and assistance to customers report, respond to, and resolve customer requests provide advice and assistance to customers troubleshoot complex problems provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Functions commonly performed by employees in this specialty may include:

diagnosing and resolving problems in response to customer reported incidents researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements developing and maintaining problem tracking and resolution databases installing, configuring, troubleshooting, and maintaining customer hardware and software developing and managing customer service performance requirements developing customer support policies, procedures, and standards providing customer training ensuring the rigorous application of information security/information assurance policies, principles, DRAFT 25

* Only selected certifications of this type from Microsoft are applicable.

Desktop Support I PROPOSED

Short Title: Desktop I

DLA Approved CE CCA MCP* Certifications: MCITP: EDSA MCTS*

MCITP: EDST VCP4

systems installed in customer organizations training methods knowledge-based applications sufficient to:

participate in the planning and delivery of a full range of customer support services to the organization install, configure, upgrade, and troubleshoot any hardware and software components present formal and informal training and assistance to customers report, respond to, and resolve customer requests configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Functions commonly performed by employees in this specialty may include:

diagnosing and resolving problems in response to customer reported incidents researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements developing and maintaining problem tracking and resolution databases installing, configuring, troubleshooting, and maintaining customer hardware and software developing and managing customer service performance requirements developing customer support policies, procedures, and standards providing customer training ensuring the rigorous application of information security/information assurance policies, principles, DRAFT 26

* Only selected certifications of this type from Microsoft are applicable.

Desktop Support II PROPOSED

Short Title: Desktop II

DLA Approved CE MCITP: EDSA MCP* Certifications: MCITP: EDST systems installed in customer organizations training methods knowledge-based applications a wide variety of applications, operating systems, protocols, and equipment used in customer organizations methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems sufficient to:

participate in the planning and delivery of a full range of customer support services to the organization install, configure, upgrade, and troubleshoot any hardware and software components present formal and informal training and assistance to customers report, respond to, and resolve customer requests provide advice and assistance to customers troubleshoot complex problems provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Functions commonly performed by employees in this specialty may include:

diagnosing and resolving problems in response to customer reported incidents researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements developing and maintaining problem tracking and resolution databases installing, configuring, troubleshooting, and maintaining customer hardware and software developing and managing customer service performance requirements developing customer support policies, procedures, and standards providing customer training ensuring the rigorous application of information security/information assurance policies, principles, DRAFT 27

System Administrator I (RFID)

Short Title: SysAdmin I (RFID)

DLA Approved CE RFID+ Certifications: RFIDSCM

Applicable 8570 T-I.2 T-I.4 T-I.7 T-I.10 Technical Functions: T-I.3 T-I.6 T-I.9 T-I.14

Knowledge of, and skill in applying RFID technologies in computing environments in:

software distribution tools and mechanisms data recovery tools and techniques sufficient to:

monitor and troubleshoot systems availability

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems using RFID technologies in computing environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 28

System Administrator II (RFID) PROPOSED

Short Title: SysAdmin II (RFID)

DLA Approved CE RFIDSCM

Applicable 8570 T-I.2 T-I.4 T-I.7 T-I.10 Technical Functions: T-I.3 T-I.6 T-I.9 T-I.14

Knowledge of, and skill in applying RFID technologies in computing environments in:

software distribution tools and mechanisms data recovery tools and techniques principles and methods for integrating information system components performance tuning tools and techniques systems diagnostic tools and fault identification techniques sufficient to:

monitor and troubleshoot systems availability recover data in the event of hardware or software failure ensure customers receive current versions of supported software as they become available install and maintain software and hardware, control current versions and future releases of applications software, and document the physical configuration of an information system

Work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems using RFID technologies in computing environments.

Functions commonly performed by employees in this specialty may include:

planning and scheduling the installation of new or modified hardware and operating systems and applications software managing accounts, network rights, and access to systems and equipment managing systems resources including performance, capacity, availability, serviceability, and recoverability implementing security procedures and tools developing and documenting systems administration standard operating procedures resolving hardware/software interface and interoperability problems ensuring systems availability, functionality, integrity, and efficiency maintaining systems configuration managing the installation and integration of systems fixes, updates, and enhancements

DRAFT 29

Firewall Administrator II Network Defense Engineer II

Short Title: Firewall II

DLA Approved CE CCIE CCSP Certifications: CCMA CPSA

CCMSE GCFW

CCSE

DRAFT 30

Firewall Administrator III Network Defense Engineer III

Short Title: Firewall III

DLA Approved CE CCIE CCMSE Certifications: CCMA GCFW

DRAFT 31

Network Administrator II

Short Title: Network II

DLA Approved CE CCIE ECIE-C Certifications: CCNA ENSA

CCNP ESE

CCSP

network standards, protocols, and procedures capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware the organization’s network architecture and infrastructure local area and wide area networking principles and concepts including bandwidth management network systems design, development, testing, installation, operations, management, and maintenance concepts and methods the organization’s network architecture, topology, and protocols sufficient to:

assist in the development, configuration, installation, and maintenance of networked systems including local area networks (LANs) and wide area networks (WANs) perform routine network configuration management functions provide network services that support business requirements plan, design, develop, and integrate network systems consistent with existing or planned network infrastructures

Work that involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.

Functions commonly performed by employees in this specialty may include:

analyzing and defining network requirements defining and maintaining network architecture and infrastructure configuring and optimizing network servers, hubs, routers, and switches analyzing network workload monitoring network capacity and performance diagnosing and resolving network problems developing network backup and recovery procedures installing, testing, maintaining, and upgrading network operating systems software principles, and practices in the delivery of network services

DRAFT 32

Network Administrator III

Short Title: Network III

DLA Approved CE CCIE ECIE-C Certifications: CCNP

Mastery of, and skill in applying:

network systems management methods including end-to-end systems performance monitoring;

network architecture and topology, including transmissions protocols, broadcasting, switching, control, and management; and the agency’s network architecture and available resources sufficient to:

plan, design, develop, manage, and enhance highly efficient network systems that respond to the agency’s business requirements; and efficiently apply available resources

Functions commonly performed by employees in this specialty may include:

analyzing and defining data requirements and specifications designing, normalizing, developing, installing, and implementing databases maintaining, monitoring, performance tuning, backup, and recovery of databases installing, configuring, and maintaining database management systems software analyzing and planning for anticipated changes in data capacity requirements developing and administering data standards, policies, and procedures developing and implementing data mining and data warehousing programs evaluating and providing recommendations on new database technologies and architectures

DRAFT 33

Information Assurance Officer I

Short Title: IAO I

DLA Approved CE HBSS ADVANCED HBSS-CIR Certifications: HBSS BASIC Retina.GOV the IT security environment sufficient to:

Work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.

Functions commonly performed by employees in this specialty may include:

developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations’ visions and goals conducting systems security evaluations, audits, and reviews developing systems security contingency plans and disaster recovery procedures developing and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures participating in network and systems design to ensure implementation of appropriate systems security policies facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes assessing security events to determine impact and implementing corrective actions principles, and practices in the delivery of all IT services

DRAFT 34

Information Assurance Officer II

DLA Approved CE HBSS ADVANCED Certifications: HBSS-CIR the IT security environment methods for evaluating, implementing, and disseminating IT security tools and procedures IT security certification and accreditation requirements network operations and protocols computer forensics principles sufficient to:

participate in defining IT security requirements implement and support IT security applications develop, implement, and coordinate activities designed to ensure, protect, and restore IT systems, services, and capabilities monitor and evaluate systems’ compliance with IT security requirements provide advice and guidance in implementing IT security policies and procedures in…

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