SOWV5-.doc

U.S. Customs and Border Protection

Air and Marine Operations Sikorsky Field Service Support Services Statement of Work

Contents

21.0 Background

22.0 General Requirements

23.0 Period of Performance

34.0 Specific Requirements

34.1 Key Personnel

34.2 Optional Positions

44.3 Status Reporting

44.4 Invoices

44.5 Security

44.5.1 Personnel Security Background Data

64.5.2 General Security

75.0 Safety

76.0 Travel

77.0 Incidental Materials

78.0 Training

89.0 Information Management

810.0 Proprietary Rights of Ownership

811.0 Deliverables

912.0 Place of Performance

913.0 Non-Disclosure of Information

913.1 Conflict Of Interest Avoidance Information

914.0 Hours of work

915.0 Leave or Extended Absence

1.0 Background

The Mission of the Air and Marine Operations (AMO), as derived from that of US Customs and Border Protection (CBP), is to "Protect the American People and critical infrastructure by using an integrated and coordinated air and marine force to deter, interdict, and to investigate acts of terrorism and smuggling arising from the threats of unlawful movements of people and goods across the borders of the United States." Under the Department of Homeland Security, CBP AMO provides airborne law enforcement support to federal agencies, including presidential protection and investigative assistance. Additionally, CBP conducts airspace security operations for designated national venues and critical infrastructure, and recently established a permanent airspace security presence in the National Capital Region. AMO currently operates both H-60A/L/M Blackhawk Helicopters aircraft that are for use in the interdiction of drugs and other contraband, illegal immigrants and other operational end game capabilities. They have been extensively modified to meet DHS and CBP's ever changing mission requirements. Continued engineering, technical, and logistical support is required for tasks such as equipment repairs/modifications, system upgrades or engineering changes, software reprogramming and resolving material and equipment support issues

2.0 General Requirements

This Statement of Work (SOW) defines the requirements necessary to provide technical assistance and support services for CBP's Fleet of H-60 Black Hawks. This support will include troubleshooting of systems including but not limited to engines, flight controls, hydraulics, pneumatics, electrical, pilot static, drive and fuel systems.

3.0 Period of Performance

The period of performance of this contract shall be for a period of one base year, followed by four one-year option periods. Option Year dates are as follows:

4.0 Specific Requirements

4.1 Key Personnel

The Government shall have final approval of key personnel assigned to this resulting Contract. If the Government requests removal of key personnel from a project, the COR will notify the CO who will notify the Contractor in writing. A replacement must be assigned within a one-week period unless otherwise negotiated. Meetings with all team members, both CBP and the contractor may be required on an as needed basis as determined by the Government. The cost of travel to the meetings within the assigned commuting area will be borne by the contractor.

4.1.1 Field Service Representative (1) – Tucson Air and Marine Branch The Field Service Representative (FSR) shall be thoroughly familiar with Major Modifications or Alterations to electrical, communications systems, mission equipment and specialty avionics. The FSR shall assist CBP's site Aviation Maintenance Officers in initiating request for spare parts and advise maintenance and supply personnel of future supply requirements. The FSR shall work closely with contractor maintenance personnel and provide them with signed on-the-job familiarization training in all the above areas. The sheets to record the on-the-job familiarization training will be provided by the contractor maintenance personnel for the FSR's signature.

Additionally, the FSR shall be responsible for the development and coordination of nonstandard repair actions, which may require direct coordination with aircraft airworthy authorities (The Federal Aviation Administration or US Army, Army Engineering Directorate)

The FSR shall have at least 7 years’ FSR experience with H-60 Black Hawk aircraft and must be able must be able to obtain a CBP Background Investigation.

4.2 Optional Positions

4.2.1 Field Service Representative (1) – Tucson Air and Marine Branch The Field Service Representative (FSR) shall be thoroughly familiar with Major Modifications or Alterations to electrical, communications systems, mission equipment and specialty avionics. The FSR shall assist CBP's site Aviation Maintenance Officers in initiating request for spare parts and advise maintenance and supply personnel of future supply requirements. The FSR shall work closely with contractor maintenance personnel and provide them with signed on-the-job familiarization training in all the above areas. The sheets to record the on-the-job familiarization training will be provided by the contractor maintenance personnel for the FSR's signature.

Additionally, the FSR shall be responsible for the development and coordination of nonstandard repair actions, which may require direct coordination with aircraft airworthy authorities (The Federal Aviation Administration or US Army, Army Engineering Directorate)

The FSR shall have at least 7 years’ FSR experience with H-60 Black Hawks and must be able to obtain a CBP Background Investigation

4.3 Status Reporting

The contractor shall provide written reports detailing work performed under this contract to the Contracting Officer Representative within 10 working days after the end of the month.

The reports shall consist of:

Trip Reports

Meeting Reports

Monthly Reports outlining tasking’s and accomplishments for each personnel for that month.

4.4 Invoices

The contractor shall provide electronic invoicing with supporting documentation on a calendar month basis within 10 working days following the end of the month. When billing the contractor shall identify the funding breakout, including travel, material or training costs, on invoices ordered by Contract Line Item Number.

4.5 Security

The contractor shall be responsible to ensure that all contractor personnel comply with all security requirements and applicable U.S. laws. All contractor personnel are required to obtain at least CBP background investigation, or a Secret, Top Secret or Top Secret Compartmentalized Information (TS/SCI) if the position description requires it. Failure to pass a background investigation shall be cause for dismissal.

For any classified visits to Customs and Border Protection and other Government activities in performance of this contract, the Contractor shall provide written identification, including names, social security numbers, and birth dates, to the Contracting Officer s Representative so that a visit authorization request may be processed.

The Contractor shall comply with the CBP administrative, physical and technical security controls to ensure that the Government’s security requirements are met. During the course of this task order, Contractor shall not use, disclose, or reproduce data, which bears a restrictive legend, other than as required in the performance of this SOW.

4.5.1 Personnel Security Background Data

All personnel employed by Contractor and/or responsible to Contractor for work performed hereunder shall either currently possess or have a full field five (5) year background investigation currently in process as required by CBP policies and procedures for employment. This policy applies to any new personnel hired as replacement(s) during the term of this task order.

The information must be correct and reviewed by the designated CBP Security Official for completeness. Normally, information requested for a background investigation consists of SF-85P, “Questionnaire for Public Trust Positions” or SF-86, “Questionnaire for Sensitive Positions (For National Security)” TDF 67-32.5, “U.S. USCS Authorization for Release of Information”, FD-258, “Fingerprint Chart” and a Financial Statement. Failure of any task order personnel to successfully pass a background investigation shall be cause for the candidate’s dismissal from the project and replacement by a similar and equally qualified candidate as determined and approved by the CO/COR. This policy also applies to any personnel hired as replacements during the term of the SOW.

Upon award and when applicable, the CBP assigned COR of record shall be responsible for processing the “Department of Defense, Contract Security Classification Specification (DD254)” on behalf of the Contractor. The DD254 will authorize the Contractor to conduct additional background investigations for assigned task order personnel required to access SCI facilities and/or classified National Security information and apply to any and all personnel hired as replacements during the term of the task order. Background investigations are taking approximately six (6) months from initial acceptance of the security package.

Contractor shall immediately notify the CO and COR of any personnel changes. Written approval and confirmation is required for phone notification. This includes, but is not limited to, resignations, terminations, and reassignments.

In accordance with Customs Directive No. 51715-006, “Separation Procedures for Contractor Employees (CF-242)” Contractor is responsible for ensuring that task order employees separating from the agency complete the relevant portions of the CF-242. This requirement covers all task order employees who depart while the SOW is still active (including resignation, termination, etc.) or upon final completion of this SOW. Failure of a contractor to properly comply with these requirements shall be documented and considered when completing Contractor Performance Reports.

Contractor shall notify the COR of any changes in access requirements for its personnel no later than one day after any personnel changes occur. This includes name changes, resignations, terminations, and transfers to another task order. The Contractor is responsible for the completion and timely submission to the COR of the CF-242 for all departing task order personnel. Contractor shall provide to COR the following information on behalf of their task order personnel to telephone number (703) 921-6116 or fax the below information to (703) 921-6570:

Full Name

Social Security Number

Effective Date

Reason for Change

4.5.2 General Security

All Government furnished information must be protected to the degree and extent required by local rules, regulations, and procedures. Contractor shall conform to all security policies contained in the U.S. Customs and Border Protection Security Policies and Procedures Handbook, CIS HB 1400-05B. All services provided under this task order must be compliant with DHS Information Security Policy, identified in MD4300.1, Information Technology Systems Security Program and 4300A Sensitive Systems Handbook.

The Contractor shall submit within ten (10) working days after award:

A list containing the full name, social security number, and date of birth of those people who will require background investigation by CBP and submit such information and documentation as may be required by the Government to have a background investigation performed. HSAR 3052.204-72 Safeguarding of Controlled Unclassified Information and HSAR 3052.204-73 Notification and Credit Monitoring Requirements for Personally Identifiable Information Incidents; Information Technology Security Awareness Training; FAR 52.224-3 Privacy Training and HSAR 3052.204-71 Contractor Employee Access. and its Alternate I.

When the contract will require contractor employees to have access to Information Technology (IT) resources, add the following paragraphs:

a) Before receiving access to IT resources under this contract the individual must receive a security briefing, which the Contracting Officer’s Representative (COR) will arrange, and complete any nondisclosure agreement furnished by CBP.

b) The contractor shall have access only to those areas of CBP information technology resources explicitly stated in this contract or approved by the COR in writing as necessary for performance of the work under this contract. Any attempts by contractor personnel to gain access to any information technology resources not expressly authorized by the statement of work, other terms and conditions in this contract, or as approved in writing by the COR, is strictly prohibited. In the event of violation of this provision, CBP will take appropriate actions with regard to the contract and the individual(s) involved.

c) Contractor access to DHS networks from a remote location is a temporary privilege for mutual convenience while the contractor performs business for the DHS Component. It is not a right, a guarantee of access, a condition of the contract, or Government Furnished Equipment (GFE).

d) Contractor access will be terminated for unauthorized use. The contractor agrees to hold and save DHS harmless from any unauthorized use and agrees not to request additional time or money under the contract for any delays resulting from unauthorized use or access.

e) Non-U.S. citizens shall not be authorized to access or assist in the development, operation, management or maintenance of Department IT systems under the contract, unless a waiver has been granted by the Head of the Component or designee, with the concurrence of both the Department’s Chief Security Officer (CSO) and the Chief Information Officer (CIO) or their designees. Within DHS Headquarters, the waiver may be granted only with the approval of both the CSO and the CIO or their designees. In order for a waiver to be granted:

1) The individual must be a legal permanent resident of the U. S. or a citizen of Ireland, Israel, the Republic of the Philippines, or any nation on the Allied Nations List maintained by the Department of State;

2) There must be a compelling reason for using this individual as opposed to a U. S. citizen; and

3) The waiver must be in the best interest of the Government.

f) Contractors shall identify in their proposals the names and citizenship of all non-U.S. citizens proposed to work under the contract. Any additions or deletions of non-U.S. citizens after contract award shall also be reported to the contracting officer.

5.0 Safety

The contractor shall comply with the Occupational Safety and Health Administration (OSHA) and the Environmental Protection Agency (EPA) requirements.

6.0 Travel

Travel is estimated to include up to twenty two (22) trips per year, with an average trip length of seven (7) days.

Approved travel expenses will be reimbursed from a not-to-exceed CLIN based on the Federal Travel Regulations and the per diem rates (meals and incidental expenses) in effect at the travel location. After award, all travel shall receive government approval by the Contracting Officer’s Representative (COR) prior to funds being expended. Travel expenses invoiced to the Government will be in accordance with the FTR; expenditures that exceed the FTR will not be reimbursed by the Government.

7.0 Incidental Materials

Incidental Material are an allowable if directly in support of the program. Incidental materials consists of supplies and/or incidental services for which there is not a labor category specified in the contract, but is in direct support of the Program Support Services identified in the Statement of Work.

8.0 Training

The Contractor shall provide a fully qualified and trained workforce. Training costs are typically unallowable except in instances where the Government introduces requirements not originally contemplated at contract formation. At its discretion, the government may approve other training on a case by case basis. In a case where training is determined to be allowable, reimbursement shall be limited to registration fee, course cost, testing fee, text material costs and related costs in accordance with FAR 31.205-44. Training for new and updated equipment will be provided during the Representative Conference. However, in the event that changes to CBP requirements drastically affect mission characteristics in a way that additional training is necessary in an urgent basis which cannot be provided via the Representative Conference, the contractor shall provide the Government a cost proposal for approval of additional, unscheduled training. The Contractor shall be responsible for providing the FSRs continuous training which encompasses the latest information on equipment modifications and engineering changes approved by the Government for incorporation on the equipment supported. If deemed necessary, and with prior written approval of the CBP representative, the FSR will be allowed one (1) paid annual trip from duty station of FSR to Stratford, CT. to attend new technology and refresher training. Each trip is not to exceed ten (10) days away from the work site. The FSR shall be considered on task during time spend on new technology and refresher training.

9.0 Information Management

Information shall be transferred electronically to the maximum extent possible. Preliminary and final deliveries of required reports shall be in paper and electronic formats. All reports exchanged between the Government and the contractor shall be in a Microsoft Office Professional format.

10.0 Proprietary Rights of Ownership

Programs developed in association with this contract shall become Government property and will adhere to the FAR Clause 52.245-1 Government Property. The Government will furnish all necessary equipment and materials to the FSR required to perform project tasks. The government will provide draft and final printing capabilities.

11.0 Deliverables

The contractor is responsible for developing various reports. The Contractor is responsible for generating and submitting to the COR the following:

12.0 Place of Performance

The primary Place of Performance will be in Tucson, AZ., unless otherwise identified in the position description. The government will provide on-site space at the assigned location.

13.0 Non-Disclosure of Information

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this order and shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the order.

13.1 Conflict Of Interest Avoidance Information

The Contractor shall notify the Contracting Officer (CO) and Contracting Officer’s Representative (COR) in writing of any potential conflicts of interest through their performance on the resulting Task Order.

14.0 Hours of work

The Contractor shall normally perform work during normal duty hours, Monday through Friday between 5:00 am. and 6:00 pm. Individual work schedules shall be agreed upon by the employee and the Contracting Officer’s Representative (COR).

15.0 Leave or Extended Absence

Contract support staff shall request leave or travel in advance for approval. The contractor shall notify the COR no less than one week in advance of any impending absence, e.g., leave, training or travel (unless there is an emergency).

The contractor shall ensure no lapse in service, i.e., lapses shall be by exception and minimal if at all. In the event that a designated contractor must go on extended leave, the COR shall be provided advance notice by the managing contractor personnel. Advance notice shall be sufficient for the COR to make a determination whether a qualified substitute is acceptable or required. In such an event, the contractor shall provide the COR with the resumes of substitute candidates that also possess current CBP Background Investigations, which shall assure the qualifications and experience are appropriate, and substitution shall be without delay or lapse in service.

Reimbursement shall not be made for costs of services not performed by contractor personnel because of leave, illness, injury, and legal holidays. The contractor personnel may be reimbursed for sick and vacation days by the contractor in accordance with company policy; however, these expenses are not reimbursable to the contractor by the Government. The contractor shall be considered on duty while attending the New Technology Refresher training (not to exceed 13 days away from the worksite).

The Contractor shall have the right to remove or replace personnel assigned to perform tasks hereunder pursuant to any order for services and to substitute other qualified personnel in lieu thereof, provided that such removal or replacement shall not be due cause for a break in service being furnished or additions costs to the Government and that such removal or replacement shall have been brought to the attention of the Contracting Officer’s Representative (COR). Any removals or replacements for the convenience of the contractor, including time of travel and training costs for replacement personnel, shall be at the Contractor’s expense. The Contractor shall notify the Contracting Officer and the COR approximately 30 days prior to such change so that order processing of task description letter and related security and administrative details may be accomplished.

Removals and replacements of Contractor personnel including resignations and walking off the job, shall be at the expense of the Contractor except when such removal or replacement is for reasons as follows:

(i) Employees whose removal or replacement is necessitated by circumstances beyond the control of the government.

(ii) Employees removed as a result of an early task termination by the Government. An early task termination occurs when the Government decides to terminate performance of a task earlier than the performance end date specified on the Task Order. The government will notify the contract at least fifteen (15) days prior to the early termination of any task.

(iii) Removal or replacement of employees performing tasks hereunder who have been continuously performing tasks-under this contract, or the immediate prior CBP technical services contract for the same task, at a single location for a continuous period of thirty-six or more consecutive months.

(iv) Upon any finding of unsatisfactory performance of the task by the inspector designated hereunder, the Contracting Officer, may upon written notice of such findings to the Contract, terminate the task in whole or in part. Any entitlement to reimbursement for services performed pursuant to any order for services hereunder shall cease upon receipt of such notice by the Contractor. In the event a finding of unsatisfactory performance of the task is based upon an act or acts by Contractor employee or employees that are unlawful; in violation of Government regulations, or that constitute habits or traits of character which are prejudicial to good order and discipline the Contractor shall be permitted to replace such employee or employees or may be directed to do so depending upon the severity of the situation. Any instance of unsatisfactory performance that results in removal of the employee, the contractor shall replace the employee at an equivalent labor rate. Such removal will not entitled the Contractor re reimbursement for travel or time of travel connected with such removal.

(v) The Contractor shall ensure that all employees of exiting the task for any reason return all Government issued credentials, such as Common Access Cards (CAC).

15.1 Authorized Holidays

The following observed federal holidays are authorized exceptions to the normal workweek.

New Year’s Day

Martin Luther King Jr. Day

Presidents Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day

In the event that the contract or prevented from performance as a result of an Executive Order, Government Decision, or administration leave determination that applies to the using activity, such time may be charged to the contras as a direct cost provided such charges are consistent with the Contractor’s accounting practices. In the event that any of the above holidays occur on a Saturday or Sunday, then such holiday shall be observed by the assigned government employees at the using activity. In the event that the Contractor fails to observe the established work week, any costs incurred by the Government resulting there from shall be chargeable to the Contractor. Contractor personnel perform work under this Task Order shall limit their observation of holidays to those set forth above. In the event Contractor personnel work during a holiday other than those above, no form of holiday or other premium compensation will be reimbursed as either a direct or indirect cost. However, this does not preclude reimbursement for authorized overtime work.

Direct control over the work performed by the FSR, guidance, priorities to work on, and any direction for the FSR’s support of CBP’s H-60 fleet will come from the Contracting Officer’s Representative.