SOW - W912HN26QA004_20260113.pdf

FY 26 Petersburg & Winfield Statement of Work - J. Strom Thurmond Lake

The period of performance for the contracts for Petersburg and Winfield Campgrounds will be:

Base Year: 18 March 2026 to 15 September 2026

Option Year 1: 24 March 2027 to 14 September 2027

NOTE 1: Please refer to TP-1.1, General Information below, for actual campground Attendant Duty Performance Periods.

NOTE 2: Basis for Award: The Government has the right to reject any and all offers.

The Government will make an award to the lowest priced Offeror who is deemed technically acceptable, responsive, with a responsibility determination that meets or exceeds the requirements stated, and whose proposed price has been determined to be fair and reasonable. This is in accordance with Federal Acquisition Regulation (FAR) 52.212-2, Evaluation – Commercial Items, and FAR 9.104.

Technical acceptability will be determined on the basis of:

Past Performance

AND

Contractor and Partner Experience/ evidence of ability to perform Gatehouse Attendant Services.

Past Performance information shall demonstrate recent (within the last 5 years) and relevant past performance with the Location, Name, General Description (Scope of Work) from at least three (3) to a maximum of five (5) contracts of similar size; complete with monetary value, and completion date. If no previous contract experience provide at least three (3) to a maximum of five (5) previous work-related experience(s) within a similar industry (customer service, management, operations, etc.).

Past Performance information shall not exceed 1 (one) page in length per each project and shall include: 1) project name, 2) contract and/or task order number, 3) period of performance, 4) customer reference Point of Contact information to include the name, title, email address and phone number of the customer reference Point of Contact for each respective project submitted, 5) description of work performed, including roles and responsibilities.

The Government reserves the right to include its own past experience with the Offeror, in addition to provided references, as well as other sources of past performance information available to the Government (i.e. CPARS reports, COR reports or other sources). The Government will use information submitted by the offeror and any other sources of information available to assess past performance. Contractor and Partner Experience/ Evidence of ability to perform Gatehouse Attendant Services. The Contractor and Partner shall provide a resume for each individual, demonstrating that they meet or exceed the qualifications to successfully perform the requirements listed in the in the PWS. The Contractor shall include a signed commitment letter from the partner that reflects their intention and willingness to perform in the event the Contractor is awarded the contract.

Failure to provide the requested information with the quote submission by the quote due date and time will render the quote as non-responsive and it will not be considered for award. The award will be made to the lowest priced offeror who is deemed technically acceptable.

Submissions may be submitted via PDF format. Any submission not conforming to the above requirements will not be considered.

The Government reserves the right to cancel this solicitation.

NOTE 3: In accordance with FAR Clause 52.217-5, Evaluation of Options, the Government will evaluate offers for award purpose by adding the total price for the option years to the total price for the basic requirement. Evaluation of the option will not obligate the Government to exercise the option. The Contracting Officer will exercise the option, subject to the availability of funds and contractor performance.

NOTE 4: The award will be based on price and price only. Proposals must meet the minimum criteria stated in the Letter of Instructions in order to be eligible for award. The Government reserves the right to reject any and all offers. Offerors are reminded to include their best price terms in their initial offer and not to automatically assume they will have an opportunity to revise their offer.

NOTE 5: Throughout this Statement of Work the contractor may be referred to as attendant, contractor, caretaker, or contracting team.

TP-1, GENERAL INFORMATION

TP-1.1, Campgrounds under Contract:

This contract provides Gatehouse Attendant with additional Caretaker Services for Petersburg and Winfield Campgrounds.

Campgrounds Contract Year Start Date End Date Actual Days of Work

Petersburg and Winfield

Base Year 2026-2027

Mar

Sep 134

Option Year 1 2027-2028

Mar

Sep 128

TP-1.1.1, PRE-WORK CONFERENCE

TP-1.1.2, Schedule:

All contractors shall attend a required pre-work conference. The pre-work conference will establish the line of authority and Government procedures for contractual and administrative duties, user fee collection, and other work-related matters, including customer service and conflict management training. Pre-work conference will begin at 8:30 am and conclude no later than 4:00 pm, with a one-hour lunch break, as indicated in the tables below. Contractors will be paid their daily rate as awarded in their contract for orientation and training.

Attendants must bring the following items to Pre-Work Conference:

• Bonds (see section TP-1.13.4 Bonds)

• Proof of Insurance for motor vehicles

• Driver’s License

• Doctor’s clearance for work

• Copy of Signed Contract

Scheduled Training Days

The contractor must attend all dates for Pre-Work Conference

TP-1.2, The Contracting Team:

The contracting team is comprised of a contractor and partner for positions of Attendant / Caretaker. Contractor must provide a two (2) person team, at least of legal age, to work in the state where the work will be performed. The members of the contractor team are required to live on the premises for the duration of the period of performance as stated in the statement of work.

Please note that only the individuals whose information is submitted and approved with the solicitation documentation (Contractor and Partner) will be authorized to work unless otherwise approved in writing by the Contracting Officer.

PRE-WORK CONFERENCE

2026 2027 25-26 March

31-01 March-April

TP-1.3, Scope of Work:

Services to be accomplished under this contract shall be in accordance with the Scope of Work, Park Attendant training, and in the Park Attendant Handbook provided during orientation.

TP-1.4, Ability:

Individuals must be physically and mentally capable of performing the contractual responsibilities specified here and in local policies provided at the project, for the duration of the contract. Potential contractors for positions of Gatehouse Attendant must possess basic computer skills (ability to operate preinstalled programs on a government-furnished computer, using a keyboard and mouse).

TP-1.5, Supplies:

Supplies will be furnished as described in the appropriate TPs.

TP-1.6, Contracting Officer:

The term “Contracting Officer” (KO) means the person having authority to enter into, administer, or terminate a contract and make related determinations and findings. KOs are responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract and safeguarding interests of the United States in its contractual relationships.

The term “Contracting Officer’s Representative” (COR) shall be a person or persons at the field locations designated by the Contracting Officer. The COR represents and reports to the Contracting Officer.

TP-1.7, Terms of Contract / Duty Hours:

The terms of the contract and duty hours are specified in TP-1.3: Scope of Work and TP-2.3: Scheduled Hours of Operation.

TP-1.8, Past Performance:

The Government will make an award to the lowest priced Offeror who is deemed technically acceptable, responsive, with a responsibility determination that meets or exceeds the requirements stated, and whose proposed price has been determined to be fair and reasonable. This is in accordance with Federal Acquisition Regulation (FAR) 52.212-2, Evaluation – Commercial Items, and FAR 9.104.

Bidders shall submit with their bid the following information to aid in the determination of responsibility:

(1) Location, Name, General Description (Scope of Work) of at least three (3) to a maximum of five (5) contracts of similar size; complete with monetary value, and completion date. If no previous contract experience provide at least three (3) to a maximum of five (5) previous work-related experience(s) within a similar industry (customer service, management, operations, etc.).

(2) Point of contacts (names and telephone numbers) for all submitted references, so individuals may be contacted for verification.

(3) Any supporting documentation detailing past performance within a similar industry, specific to skills in areas of customer service, gatehouse operations, computer experience, NRRS software experience (Park Suite, Field Manager, ORMS, Active Works), management experience, financial experience, etc.

TP-1.9 Security:

TP-1.9.1 Access and General Protection/Security Policy and Procedures:

All contractor and all associated sub-contractor employees shall comply with applicable installation, facility, and area commander installation/facility access procedures and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for a background investigation to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

TP-1.9.2 Pre-screen candidates using E-Verify Program:

Contractor personnel are required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This form will be provided to the COR and shall become part of the official contract file.

TP-1.10, End of Season Campground Closure and Check-out:

Attendant check-outs will be scheduled at the end of the duty period of performance in accordance with TP-1, General Information (Contractor Duty Performance Periods) and based on contractor work schedules.

Check-out procedures are as follows: Gatehouses and living areas will be left clean, and all personal items will be removed from both gatehouse and living area. Computer equipment will remain connected. All equipment will be accounted for, and the property release form will be signed. All keys, User Fee and Annual Pass books, America the Beautiful Passes, logs, and stickers shall be accounted for and turned into the campground coordinator.

TP-1.11, LIVING AREA and GATEHOUSE MAINTENANCE

TP-1.11.1, Authorized RV Unit:

The contractor shall furnish a factory-build, self-contained recreational vehicle (RV) of the travel trailer or motor home type in good working condition, to serve as temporary living quarters for both members of the contracting team for the duration of the contract as approved by the Government Representative. The contractor shall provide a recent picture of their RV, within the previous 30 days of bid submission, to confirm suitability.

TP-1.11.2, Unauthorized RV Unit:

Pick-up truck shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, converted buses, or other RVs that do not meet requirements will not be acceptable.

Note: The contractor team will be sole occupants of their site. Family members and friends will not live with or reside with the contractor.

TP-1.11.3, RV Site:

One (1) full hook-up RV site/pad will be provided for each contracting team at their location of work. For those campgrounds that have more than one contract, park attendant pads will be designated by the COR or another authorized representative, based on contract letter awarded. The contractor shall always maintain their RV site, maintain the gatehouse in a clean and sanitary condition, and place no unauthorized structures at the gatehouse or RV site. If the contracting team wishes to make any improvements, changes, or additions to any facilities, including their designated site and gatehouse, it must be approved by the COR or another authorized representative.

Occupancy of the site is limited to the contractor’s recreational vehicle or camping unit and personal vehicle(s)/vessel(s) only. No excessive number of personal items will be on the site to give the site a cluttered appearance. Contractor campsites will not be renovated or otherwise modified to accommodate a particular RV / camping unit.

Existing sites are suitably sized to accommodate vehicles up to 45’ in length. Attendants shall leave the site in the same or better condition as when they arrived.

TP-1.11.4, Pets:

No livestock will be allowed on US Army Corps of Engineers property. Pets, as approved by the Government Representative, shall be on a leash no longer than six (6) feet in length or confined at all times. Contractor shall restrain pets to prevent contact with visitors. Except for service animals, pets are prohibited in or near the gatehouse.

Contractors shall be responsible for daily cleanup and proper disposal of pet waste.

The COR may require the removal of pets that are disruptive and impact park operations (barking dogs, aggressive behavior, etc.). Contractors shall keep pets clean, free of foul odors, have all vaccinations current, and maintain current records. Current vaccination records must be submitted at the pre-work conference for the pets to be approved. Contractors shall be liable for any damage to government facilities, damage to park visitors’ property, or personal injuries caused by their pets. Failure to comply with these provisions could result in termination of the contract.

TP-1.11.5, RV Personal Property:

No washers, dryers, deep freezers, or excessive personal items will be permitted around contractor’s site, in or around storage sheds, or inside the gatehouse.

TP-1.11.6, Government Property:

Gatehouses are Government property and a place of business. It must be treated as such. Items may not be placed on the walls, interior or exterior, unless approved by the COR or his / her authorized representative. All personal items (radios, televisions, microwaves, coffee machines, etc.) must be approved by the COR or his / her authorized representative. No cooking appliances of any kind except a microwave or coffee pot will be placed in or around the gatehouse. Personal satellite dishes or antennas will not be installed on or around the gatehouse unless approved by the COR.

TP-1.11.7, Gatehouse:

The Attendant will maintain the gatehouse building interior and exterior, including all computer equipment and cables, floors, counters, light fixtures, interior and exterior walls, windows, eaves, restroom, walkways, sidewalks, etc. with a clean and professional appearance for all customers. Attendants will police the immediate area of the gatehouse and park entrance for litter. Attendants shall furnish a garden hose and will be required to water plants, shrubs, and flowers. Attendants shall remove weeds in the median, entrance areas, and around the gatehouse. Plants and flowers will not be in excess as to make the area look unprofessional. The cleaning of the gatehouse and maintenance of above-mentioned ground areas shall be completed on a weekly basis.

TP-1.11.8, Gatehouse Supplies:

Attendants will furnish all office supplies (pens, pencils, stapler, tape, post-it notes, paper, printer ink, etc.). Attendants will furnish all gatehouse cleaning and sanitary supplies.

TP-1.11.9, Internet Service:

Attendant duties require internet access for Recreation One Stop software. Access to internet in the gatehouse is supplied by the government. Internet connection, email accounts, and all other internet related activities by gatehouse attendants will be limited to work-related use only. The contractor will be required to provide an email for work correspondence and Recreation One Stop access. Computer policy and rules will be covered during the pre-work conference and will be strictly enforced for the duration of the contract. All attendants will be required to sign an acknowledgement that they have been advised and understand the internet policy. Contracts may be terminated for inappropriate and / or unlawful use of government provided internet.

TP-1.12, VISITORS

TP-1.12.1, Visitors:

All visitors that wish to stay as guests of the Attendant will be required to lodge in the contractor’s RV (maximum of 14 days) or, if in their own campers, will be required to park at a campsite and pay the regular camping fee for that site.

TP- 1.12.2, Hook-up:

No visitors shall be allowed to use the contractor hook-ups at any time.

TP- 1.12.3, Reserving Sites:

Attendants will not save any sites for relatives, friends, acquaintances, or guests.

Permission is required for anyone other than USACE employees or volunteers to enter the gatehouse.

TP-1.12.4, Minors:

The Attendant may not have minors in their care for the duration of the contract at the campground. No baby-sitting is allowed in or at the gatehouse or campground.

TP-1.13, USER FEES

TP-1.13.1, Handling of Fees:

Attendants will be required to handle user fees for reservations, point of sale items, USACE Annual Passes, and America the Beautiful Passes within the campground as directed by the COR or his/her authorized representative. Currently, the J. Strom Thurmond Project is cashless. Attendants will only accept credit/debit cards as payment. In the event the J. Strom Thurmond Project returns to accepting cash, attendants will then be required to accept cash and create deposits as instructed.

Deposits will be created using the R1S system and contractors will be expected to provide supporting documentation with deposits as required in the Park Attendant Handbook. In the event a camp store is opened attendants will be required to handle all associated fees (see TP-2.5.4).

TP-1.13.2, Documentation:

Attendants shall track sales of USACE Annual Passes and America the Beautiful Passes using a spreadsheet to easily identify how many of each type sold and type of payment used for purchasing to allow for remittance of fees to be effectively calculated.

Attendants will close their financial shift at the end of their shift on the last day of the months they are scheduled to work and print out the shift report and place it into an envelope that will be turned into the Campground Coordinator. Attendants will open a new financial shift on their first shift of every new month. Pass tracking sheets will be turned in weekly with weekly finance reports. Attendants must retain a copy of all paperwork for a minimum of 120 days after the completion of their contract. In the event the J. Strom Thurmond Project resumes accepting cash, attendants will be required to prepare and submit all monies and appropriate documentation / paperwork to R1S as well as a copy of all documentation, paperwork, and monies to approved locations.

Attendants are responsible for the cost of envelopes, money orders, postage, certified mail receipt, etc. to send monies, paperwork, and documentation to R1S.

TP-1.13.3, Copies:

Specific guidelines concerning the collection and transmittal of fees are covered in the Attendant Handbook and will be addressed at the pre-work conference. Designated representatives will pick-up copies of all financial paperwork.

TP-1.13.4, Bonds:

Army regulations require contractors, contractors’ employees, and all associated sub-contracts’ employees who collect fees to be fully bonded or insured to protect the government against theft, misappropriation, or loss of Government funds and/or property under control of the contractors. The contractor is required to furnish to the COR proof of such a bond in the minimum amount of $5,000.00 at the pre-work conference. The contractor will not be able to continue to perform the contract until proof of such a bond is furnished. NOTE: If you obtain one bond, all persons must be listed on the single bond.

These services are available through a local insurance company or bank. If unable to locate a source, please contact the Thurmond Lake Campground Coordinator or the COR at (864) 333-1100.

TP-1.14, UNIFORM DRESS and PERSONAL APPEARANCE

TP-1.14.1, Uniform:

Attendants shall provide khaki-colored long pants, shorts, or skirts with a solid color collared button down long or short sleeve shirt or blouse. Solid color Polo type shirts are also acceptable. Jeans are not permitted. Any headgear worn by the contractor while on duty must be a baseball type cap that is solid in color. Shoes shall be always worn and not consist of sandals, flip-flops, or open-toed shoes. Visibly branded clothing items or hats are not permitted.

TP-1.14.2, Patches:

The Government may provide a maximum of 10 identification patches per contract. It shall be the attendant’s responsibility to sew the patches to shirts, blouses, and hats.

TP-1.14.3, Nametag:

Both members of the Contracting Team shall wear Government furnished nametags while on duty. The desired name for the nametag will be collected at the orientation.

The nametags shall be worn above the left shirt or blouse pocket if pin type or around the neck on a plain lanyard if badge type.

TP-1.14.4, Appearance:

All clothing shall be neat and clean to present a professional image to our customers.

The uniform shall be always worn during gatehouse hours while attendants are on duty as listed in TP-1.7 as well as while performing caretaker duties.

TP-1.15, ALCOHOL, WEAPONS, SMOKING

TP-1.15.1, Alcohol:

At no time is the contracting team permitted to possess or consume beer, wine, or other alcoholic beverages in the park while on or off duty.

TP-1.15.2, Weapons:

Contractors will not carry or possess firearms in the park while on duty. The exception to this will be storage in RV of firearms used for hunting in approved areas. Should the contractor possess a firearm permit from the U.S. Army Corps of Engineers, Savannah District, they may not possess their firearm in the performance of their duties. Objects that would be considered weapons will not be displayed at any time during the term of this contract.

TP-1.15.3, Smoking/Vaping:

Smoking and vaping will not be permitted within the gatehouse or 20 feet immediately surrounding the entire gatehouse. Contractors are to be discrete when using tobacco products. Violations of these provisions may result in immediate termination of contract.

TP-1.16, GOVERNMENT PROVIDED PROPERTY AND SUPPLIES

TP-1.16.1, Telephone:

The Government shall provide one business line with telephone number to the gatehouse. The Government is responsible for the monthly payments of the telephone bill. The Government shall provide a telephone in the gatehouse. The contractors will not accept collect calls or make personal long distance phone calls using the provided phone. The contractor will maintain a log of all long-distance calls made and submit it to the lake office upon request. All calls, local or long distance, shall be limited to a reasonable amount of time. One (1) answering machine will be used on the Government provided phone line located in the gatehouse. The Attendants are responsible for checking and properly following up on all messages during their shift, as indicated on the work calendar handed out at orientation/training. Phone calls received during scheduled days off will be returned no later than the following scheduled workday.

TP-1.16.2, Computer Equipment:

The Government will provide a computer, printer, credit card equipment, other necessary hardware cables, and a weather radio at each gatehouse. The attendants will be held liable for all equipment and supplies issued by the Government that is lost, damaged, and/or misplaced due to carelessness or negligence. The government will not provide printer ink, provide printer maintenance, or replacement. All equipment will be signed for by the attendants on a hand-receipt.

TP-1.17, PAYMENT

TP-1.17.1, Pay Request / Invoice:

Invoices will be submitted within 14 days of services rendered for the previous month to the COR. It is the responsibility of the contractor to ensure all pay requests/ invoices are correct and free of error. USACE will not be liable for errors in contractor pay requests/invoices. USACE personnel may be authorized to pick-up the pay request/ invoice upon approval of the Campground Coordinator or COR.

TP-1.17.2, Mailing Address:

The Contractors shall furnish a mailing address to which proof of direct deposit payment remits and other necessary correspondence can be sent. It is the responsibility of the contractor to promptly notify the COR, or his/her authorized representative of any change in address. No personal mail will be delivered to or accepted at the project office. It is the responsibility of the contractor to also update their address or other changes in www.sam.gov or with the Savannah District Contracting Office if applicable.

TP-1.17.3, Payment:

Payment will be made only for the actual number of days worked. Payment request may not exceed the daily-prorated amount of the contract (amount per day). For example, the amount of the request may not exceed the number of days worked during the month.

TP-1.17.4, Absences:

All absences must be approved in advance in writing by the COR. The COR should be given as much advanced notice as possible about anticipated absences. Contractors will not be paid for approved or unapproved absentee days. An absence of either member of the contracting team, without prior approval, is grounds for termination of the contract.

TP-1.17.5, Final Payment:

The Final Payment voucher will not be paid to the contractor until all funds are reconciled. Any shortage of funds may be deducted from the contractor’s final payment.

The final invoice shall be marked “FINAL INVOICE”.

TP-1.18, TERMINATION OF CONTRACT

TP-1.18.1, Contractor Failure:

Failure of the contractor to provide the items and complete services listed in the Contract Specifications, Scope of Work, and the Park Attendant Handbook will be grounds for termination. Actions in the opinion of the Government to be unbecoming on the part of the contractor will be grounds for immediate termination. These actions include, but are not limited to:

• Consumption of alcoholic beverages or intoxication while on duty

• Use of illegal drugs or controlled substances http://www.sam.gov/

• Use of inappropriate sexual language, conduct, jokes, mannerisms, expressions, cursing or harassment of visitors, customers, other contract personnel, volunteers, and/or USACE personnel

• Theft or misuse of supplies, permits, passes, etc.

• Inappropriate or illegal use of Government provided computer equipment or internet services

• Unwarranted physical contact with visitors or USACE personnel

• Recurring verbal and/or written complaints from visitors, other contract personnel, and/or USACE personnel for excessive control, harassment, rudeness, lack of cooperation, etc.

• Failure to cooperate with or harassment of USACE Employees, Staff, Contractors, and volunteers.

• Resistance to implementation of policies and programs, as directed by Operations Project Manager, or his/her authorized representative(s)

• Unauthorized possession or discharge of a firearm/weapon while on duty

• Failure to abide by any provision in Title 36.327, Code of Federal Regulations

• Theft or improper accounting/handling of user fees collected

• Discrimination against customers, visitors, other contract personnel, USACE

Personnel, on the basis of race, color, religion, sex, national origin, marital status, disabilities, etc.

• Violations of public health and safety, including smoking in the gatehouse

• Failure to maintain a neat, clean, well-groomed personal appearance

• Inability to perform duties and job responsibilities in accordance with the Contract

Specifications, Scope of Work, and Attendant Handbook

TP-1.18.2, Unforeseen Closure of the Campground:

Contracts may be terminated if the Government determines the contractor’s services are no longer required due to unforeseen closures of the campground or its major facilities (e.g.: beach, boat ramp, restroom, campground). Unforeseen closures may include, but are not limited to, closure resulting from budget constraints, management changes, natural disasters, floods, storm damage, infrastructure failure, and/or previously unknown safety hazards. In the event of a partial or full Government shutdown, the contractor may not be paid for the days he / she does not work if the campground is closed. In addition, if the camping season is shortened, the contractor may not be paid for the days he or she does not work if the campground is not open for the full number of days listed in the contract.

TP-1.18.3, Duty of the Contractor to Finish the Contract:

The Contractor will not terminate this contract. The contract may be subject to re-procurement costs if there is a breach of contract and/or voluntary termination of contract without sufficient cause, or if the contractor fails to complete the contract through the specified term. The contractor’s failure to comply with the contract specifications may be grounds for suspension or disbarment for an unspecified period, not to exceed three years. Acceptance of the contract shall be evidence of such knowledge, approval, or acquiescence of all contract specifications.

TP-1.18.4, Contractor Conduct:

The contractor team will not order, direct, rule and/or regulate how Park Rangers conduct enforcement with members of the public. Contractors will not argue with, threaten, harass, or badger USACE Staff, Volunteers, Contractors, or their representatives. Contractors shall perform their duties within the context of policy and regulations with professionalism befitting a public servant and the USACE.

TP-1.19, CAMPGROUND FACILITIES INVENTORY

TP-1.19.1, Renovations:

Any renovations, upgrades, remodeling, additions to site/facilities, etc. that may occur at any time during this contract will be acknowledged in writing and signed by both the Government and the Contractor. The Government will not consider any renovation, upgrade, remodel, and/or addition to site/facility as a valid condition or term for negotiating an increase in contract price.

TP-2 SCOPE OF WORK: GATEHOUSE DUTIES

TP-2.1, Shifts:

The contracting team shall work in accordance with the Park Attendant Schedule, gatehouse operation schedule, and be on call 24 hours during scheduled workdays.

TP-2.1.2, 24-Hours:

The twenty-four-hour shift begins at 7:00 am each morning and ends at 7:00 am the following morning. Please refer to TP-2.3 Scheduled Hours of Operation for specific campground gatehouse hours. A work schedule defining days on/off for each campground will be provided to all attendants at the pre-work orientation / training.

TP-2.1.3, Contractor Duties and Communication:

All gatehouse attendants are responsible for ensuring that the results of their work performance do not negatively interfere with another contractor’s ability to effectively and productively fulfill their contractor obligations (i.e.: lack of properly entering data into computer, not posting reserved signs, not cleaning the bathhouse, etc.). In addition, all contractors are responsible for ensuring professional and effective communication with the other contractors working at the same campground to ensure consistent operation of the gatehouse and campground. If a misunderstanding, disagreement, conflict, etc.

should arise, it is the responsibility of contractors to effectively and professionally try to resolve the issue in a professional and swift manner. If a reasonable resolution cannot be reached by both parties, the COR or his/her authorized representative should be notified as soon as possible. Failure to effectively communicate with other USACE contractors may be grounds for termination of this contract.

TP-2.1.4, Email Communications:

The contractor will be required to provide an email for work correspondence and Recreation One Stop access. Email accounts will be used to communicate between the gatehouse and the Project Office. Contractors may receive updates on work orders and maintenance schedules, public service announcements, tip sheets, and other non-emergency communications. Contractors will notify the Project Office of zero-dollar deposits. Contractors are required to check email throughout the day during scheduled workdays.

TP-2.2, CAMPGROUND ENTRANCE GATE and LAW ENFORCEMENT

TP-2.2.1, Entrance Gates:

Attendants will unlock and open entrance gates every morning at 7:00 am and close/lock the entrance gate at 10:00 pm. Attendants will immediately open the gate for any and all requests from users to leave the park. Contractors will allow entry of emergency or law enforcement personnel at any time including the hours the campground gate is closed and locked (10:00 pm – 7:00 am).

Attendants will exercise good judgment when dealing with campers and gate closure hours. Specific policy and rules will be covered during the pre-work orientation and training sessions.

TP-2.2.2, Extended Gate Hours:

Attendants may be required to keep the entrance gate open until midnight during the camping season for various events, such as sporting events, fireworks, special events, etc. as directed by the COR.

TP-2.2.3, Log:

Attendants shall maintain a daily log of time and dates of park activities including, but not limited to: accidents, incidents, emergencies, complaints, and problems.

Contractors shall maintain a written record of vehicles entering the park with Courtesy Passes and a separate record of other vehicles entering the park for other purposes (e.g. maintenance contractors, law enforcement personnel, utility workers, service vehicles, etc.). Logs must be kept and turned over to the lake office monthly or upon request. Contractors shall report complaints and incidents to Ranger on Duty.

Additional logs and tracking forms may also be added throughout the contract season.

TP-2.2.4, Combination Locks:

Combination locks may be implemented at the direction of the COR at campground entrance gates to allow registered campers after hour access between the hours of 10:00 pm and 7:00 am. Should combination locks be implemented, attendants will be required to issue new lock combinations to registered campers on a regular basis according to project guidance issued at the pre-work orientation.

TP-2.3, SCHEDULED HOURS OF OPERATION

TP-2.3.1, Gatehouse Hours of Operation:

All contractors are responsible for proper execution of work and duties in accordance with the following specifications:

Gatehouse Schedule for Petersburg Campground:

GATEHOUSE

SCHEDULE

OPEN CLOSE

Sunday 10 a.m. 6 p.m.

Monday 10 a.m. 6 p.m.

Tuesday Off Wednesday Off Thursday 10 a.m. 6 p.m.

Friday 10 a.m. 8 p.m.

Saturday 10 a.m. 8 p.m.

Holidays 10 a.m. 10 p.m.

Note: Gatehouse hours may be changed at the direction of the COR. Any changes will be provided in writing.

TP-2.3.2, Holiday Hours of Operation:

Holiday hours of operation for gatehouses will be worked on the following holidays:

Holiday Date Day Memorial Day May 25, 2026 Monday Juneteenth June 19, 2026 Friday Independence Day July 4, 2026 Saturday Memorial Day May 21, 2027 Monday Juneteenth June 19, 2027 Saturday Independence Day June 4, 2027 Sunday

TP-2.4, CAMPGROUND INSPECTION

TP-2.4.1, Inspection / Log:

Attendants will conduct inspections of the entire campground a minimum of four (4) times per day. At least one (1) in the morning, one (1) in the afternoon, one (1) in the evening, and one (1) at the end of shift. Vehicles, golf carts, or scooters are permissible to complete these inspections. A complete patrol of the area includes checking all campsites, pit toilets, bathhouse(s), playgrounds, beaches, and all other facilities to determine if any maintenance issues have occurred or are developing, and to notify the lake office accordingly. During routine inspections, the Attendants shall check for violations such as littering, vehicles parked on the grass or off-site, pets off leashes, lanterns hung on trees, dumping of black or gray water on or around sites, check all facilities for cleanliness and maintenance issues, etc. All campground inspections and findings will be recorded on an inspection log and made available to the lake office upon request.

Additional patrols may be necessary at times to inspect for maintenance issues or other complaints reported by campers, overdue check-outs, after storms, high water, etc.

TP-2.4.2, Reporting Violations:

Attendants will promptly report campground disturbances, violations of regulations and laws, instances of harassment, lack of cooperation, etc. to Rangers or local law enforcement as appropriate. All major problems will be immediately reported to the lake office or Rangers on patrol. Members of the contracting team will not commit Rangers to taking any form of specific action. This includes telling visitors that they are calling a Ranger to write them a ticket. Rangers will handle each situation in accordance with established policy and regulation and attendants will not attempt to direct, manipulate, undermine, oppose, or “second-guess” decisions made by the Ranger. The lake office or Ranger on patrol should be notified anytime Law Enforcement, EMS, or the Fire Department is dispatched.

In the event of a death, injured camper, or emergency, the attendant shall immediately notify the Campground Coordinator, or recreation duty ranger. In the event neither can be reached, the attendant shall notify the COR. Per the Park Attendant Handbook, an incident report shall be filled out. All necessary information shall be listed included who, what, when, and where. The incident report shall be submitted to the Campground Coordinator and COR by the end of shift.

TP-2.4.3, Emergency Messages:

Attendants shall assist in the delivery of emergency messages to registered campers.

TP-2.5, PUBLIC RELATIONS and VISITOR ASSISTANCE

TP-2.5.1, Attendant Primary Role:

Attendants serve a vital role for USACE campground programs as the frontline to the visiting public. The primary role of an Attendant is to assist all visitors quickly, professionally, and courteously. Their secondary role is to educate customers of the rules and regulations tactfully and respectfully in an attempt to gain compliance.

TP-2.5.2, Contractor Conduct:

The contractor team will not order, direct, rule and/or regulate enforcement of members of the public. Contractors will not argue with, threaten, harass, or badger uncooperative customers, campers, or visitors. Contractors shall perform their duties within the context of policy and regulations with professionalism befitting a public servant and the

USACE.

TP-2.5.3, Life Jacket Loaner Program:

The contracting team is required to promote water safety at every available opportunity.

This may include, but is not limited to, a simple water safety message given verbally to every camper registering in the park or handing out promotional water safety items.

Attendants may also be required to issue loaner life jackets from the gatehouse in accordance with the life jacket loaner program.

TP-2.5.4, Camp Store:

Attendants may be required to operate a camp store from the gatehouse during gatehouse hours and tracking and remitting sales through an individual selected by the Campground Coordinator.

TP-2.6, CAMPSITE RESERVATIONS

TP-2.6.1, R1S:

The Recreation One Stop (R1S) reservation system will provide advance campsite reservation services consisting of receiving reservation requests, bookings, collecting and processing campsite user fees, cancellations, refund requests, transmitting reservation information, and help desk assistance daily to each individual campground.

The contracting team will perform specific duties daily to implement the reservation program at the individual campground. These duties include, but are not limited to, the following:

• Receiving/printing daily incoming camper list

• Maintaining current on-site records

• Posting/un-posting reserved sites

• Checking site availability

• When the campground is full, the Attendants will post “Campground Full” signs on the highway directional signs

• When requested by Rangers or other office staff, the Attendants will answer questions by phone or in-person about site availability

TP-2.6.2, R1S Software Program:

Specific duties involved in R1S software will be covered in the pre-work orientation / training. Contractors are required to follow requirements covered during training.

TP-2.6.3, Making Reservations:

The Attendants will make walk-in and advanced campsite reservations on-site unless otherwise directed by the COR or his/her authorized representative. Under no circumstances will the Attendants take advanced reservations, cancellations or changes to reservations over the phone unless otherwise directed by the COR, or his/her authorized representative.

TP-2.7, GATEHOUSE OPERATION and FEE COLLECTION

TP-2.7.1, Gatehouse Duties:

During open gatehouse hours, Attendants will collect required user fees, issue vehicle permits/passes, hand out receipt copies, update all required data in the R1S software program, deposit monies into the safe, sell passes, and other required functions as covered in the pre-work orientation / training and written in the Park Attendant Handbook.

TP-2.7.2, Manual Operation of Gatehouse:

Should the Recreation One Stop system go down, the contracting team will be required to manually operate the gatehouse. Specific guidance will be issued if this occurs.

TP-2.7.3, Gatehouse Closing Procedures:

Upon closing the gatehouse, windows must be closed and secured, blinds drawn and closed, lights turned off, and door(s) locked and secured. The campground gate will be unlocked at 7:00 am and locked at 10:00 pm daily. The gatehouse will be staffed in accordance with section TP-2.3 Scheduled Hours of Operation.

TP-2.7.4, Brochures:

The Attendants will distribute information (i.e. pamphlets, maps, brochures, Title 36, Rules and Regulations, etc.) to all campers upon registration as instructed in the Park Attendant Handbook. Attendants will verbally communicate visiting hours, gate-closure hours, and the lock combination, where applicable, to all registered campers. All park users will be instructed to use developed facilities in accordance with applicable regulations and to park and operate vehicles and campers only in designated areas, pull-offs, and parking and overflow areas.

TP-2.7.5 America the Beautiful Passes/USACE Annual Passes At authorized locations, Attendants shall issue Annual Day Use and/or America the Beautiful passes to eligible individuals and complete documentation according to prescribed procedures.

TP-2.7.6, Complaints:

At all times, tact, courtesy, and diplomacy shall be exercised whenever dealing with the public. Repeated complaints from the public concerning these requirements will be grounds for termination. Visitor complaints and suggestions for improving the campground shall be submitted to the lake office when received. Major complaints must be reported to the lake office within one hour.

TP-2.7.7, Recycling:

Attendants will be required to place all paper that can be recycled in a box designated for that purpose in the gatehouse. Rangers or volunteers will pick up the boxes of paper for recycling at regular intervals throughout the season.

TP-2.8, AUDITS

TP-2.8.1, Audits:

All Attendants are subject to unannounced and unscheduled field audits of Government funds, property, computer transactions, change fund, and all fee collection records. In addition, an audit of the contractor’s performance and compliance, as required by this contract, will also be conducted unannounced and unscheduled (i.e. compliance to gatehouse hours of operation, uniform dress policy, Scope of Work, caretaker performance/compliance, etc.). Any discrepancies may be grounds for termination of contract. The COR or his/her authorized representative will conduct all audits.

TP-2.9, CONTRACTOR PERFORMANCE and EVALUATION

TP-2.9.1, Notification of Deficiencies:

The Attendant shall be notified verbally and/or in writing of any serious or reoccurring minor deficiencies in service, as observed by the KO, COR, or other authorized representative.

TP-2.9.2, Documentation of Deficiencies:

Written notifications and memorandums for record shall be prepared in triplicate by the COR, or his/her authorized representative. The original will become a part of the contractor’s permanent file at the Project Manager’s Office, a copy will be issued to the Attendant, and a copy will be forwarded to the KO noted on the contract document.

TP-2.9.3, Correction of Deficiencies:

Upon receipt of notification of deficiency in service, the contractor must immediately correct deficiencies and/or take steps to prevent reoccurrence of the deficiency.

TP-2.9.4, Deficiencies of Service:

The KO, upon receipt of any “Notification of Contract Deficiency” may terminate this contract. Termination will be based on the seriousness of the deficiency.

TP-2.9.5, Safety and Accident Reporting:

The contractor will perform all work in safe manner and in accordance with the U.S.

Army Corps of Engineers Manual (EM): EM 385-1-1 "Safety and Health Requirements Manual", revised 15 March 2024.

In the pre-work conference, all contractors will be provided with a Safety Indoctrination to include reporting of accidents; instructions for obtaining first aid and medical treatment; and responsibilities for reporting safety and health deficiencies.

Accident Reporting: All accidents will be verbally reported to the Campground Coordinator or COR immediately. The contractor will maintain an accurate record of and will report all accidents within 24 hours of the occurrence.

TP-3.0 CARETAKER RESPONSBILITIES

Attendants at Winfield and Petersburg campgrounds are responsible for cleaning impact sites, playground, beaches, beaches, boat ramps, roadways, etc. Additionally, attendants at Winfield will be responsible for bathrooms and pit toilets.

TP-3.1 Cleaning Schedule:

Contractors will schedule the cleaning and servicing of facilities. If cleaning campsites, the schedule should ensure no litter or debris remains on site longer than 1-hour if another reservation is incoming or 24-hours if the site will be vacant (reference Appendixes).

TP-3.2. Proper Execution of Duties:

The Caretaker has the responsibility for proper execution of work and duties, in accordance with the following specifications.

TP-3.2.1 Supplies:

The Caretaker will, unless otherwise specified, supply all cleaning materials and supplies needed (to include toilet paper) for the cleaning and minor maintenance of each campground. These items are not reimbursable.

TP-3.2.2 MSDS Sheets:

Each campground Caretaker shall maintain a copy of the Safety Data Sheets (SDS) for all chemical-cleaning supplies. Copies shall be maintained at the campground gatehouse for ready reference.

TP-4.0 FREQUENCIES, DEFINITIONS, AND TIMES OF SERVICE

TP-4.1 Frequencies:

The Caretaker shall accomplish services in accordance with the frequencies specified in the appropriate Appendixes. Failure to complete the services in accordance with the frequencies in Appendixes will be grounds for termination. Cleaning deficiencies occurring on a continuous basis will result in a monetary deduction of the Caretaker monthly invoice. Deduction will be based on the total cost incurred by the Government when a separate contractor is brought in to perform the cleaning services.

TP-4.1.1 Campground Initial Cleaning:

Prior to opening day of the campground, the Caretaker shall have approximately seven

(7) days to clean areas of the campground as required in TP’s 5.0-17.0 (impact sites, playground, beaches, fish cleaning stations, beaches, boat ramps, etc.). Cleaning of all roadways within the park area shall be included in this requirement.

TP-5.0 SANITARY FACILITIES (Comfort Stations, Bath Houses, Pit Toilets) The contracting team at Petersburg Campground will not be responsible for this TP. The contracting team at Winfield is fully responsible for this TP.

TP-5.1 Facilities:

Inspect, deodorize, and clean, as applicable, all inside fixtures, partitions, floors, walls, ceilings, doors, and windows by: sweeping, and thoroughly washing or flushing with water containing chemical and detergent.

TP-5.2 Cleaned Surfaces:

All recently wet surfaces that are cleaned are to be dried before use of the facility by the public. No standing water, slick, slippery, or wet areas are to be left after cleaning.

TP-5.3 Toilet Fixtures:

All toilet fixtures shall be scrubbed with a cleaning compound until clean and all stains removed. After cleaning they shall be disinfected.

TP-5.4 Wet Interior Areas:

Shower stalls, curtains, and other interior areas subject to wet or damp conditions shall be kept free of mold, mildew, fungi, and other biological formations. The government will supply replacement shower curtains, as needed.

TP-5.5 Urinals:

All urinals shall be cleaned and supplied with a cake deodorant and screen.

TP-5.6 Shiny Surfaces:

All chrome, stainless steel, glass, and other shiny surfaces shall be polished and left in a clean and dry condition.

TP-5.7 Insects:

All insects, insect nests, and webs shall be removed from louvers, screens, doors, windows, inside and outside walls, ceilings, eves, and recesses.

TP-5.8 Toilet Paper:

Furnish, distribute, replace roll toilet tissue and paper towels, as needed to assure an adequate supply at all times.

TP-5.9 Grounds Outside of Facilities:

In conjunction with cleaning of the building, all outside grounds and facilities associated with the building shall be cleaned, including walls, paved parking areas, water fountains, and beaches.

TP-5.10 Light Bulbs:

Replace, as needed, all inoperable light bulbs in both interior and exterior fixtures. The Government shall furnish all light bulbs.

TP-5.11 Clogs:

All sinks, toilets,…