SOW_Sony_FGL.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SOW) for SERVICES

GENERAL INFORMATION

Title of Project:

Service and Maintenance of Sony SH800SFP Cell Sorter

Statement of Need and Purpose:

The National Center for Advancing Translational Sciences (NCATS), Functional Genomics Lab (FGL), owns one (1) Sony SH800SFP Cell Sorter (S/N 314054). To ensure reliable operation, maintain manufacturer specifications, and protect system integrity, the instrument requires scheduled preventive maintenance and corrective service performed directly by the Original Equipment Manufacturer (OEM), Sony Biotechnology.

Due to the proprietary nature of the system- including hardware, firmware, software, diagnostic tools, and microfluidic sorting chips- only the OEM has full and direct access to the resources necessary to maintain and repair the instrument in accordance with manufacturer standards. NCATS seeks a 12-month maintenance and service agreement with the OEM.

Background Information and Objective:

The Sony SH800SFP is a microfluidics-based fluorescence-activated cell sorter (FACS) used to analyze and sort cell populations based on fluorescence characteristics. It is one of only two instruments at NCATS capable of depositing sorted cells directly into multi-well plates (6 to 384 well) and is therefore a mission-critical shared resource supporting multiple programs within the Division of Preclinical Innovation (DPI).

Given the instrument’s complexity, including high-powered lasers, proprietary microfluidic systems, and manufacturer-controlled software, direct OEM service is required to ensure system performance, minimize downtime, and maintain user safety.

Period of Performance:

• Base Year: Begins upon award (12 months)

SCOPE OF WORK

General Requirements:

The Contractor shall provide all labor, personnel, materials, parts, tools, equipment, travel, and facilities necessary to perform the services described herein.

All services shall be performed directly by the Original Equipment Manufacturer (Sony Biotechnology). Use of third-party service integrators or subcontractors to fulfill the core service requirements is not permitted.

Specific Requirements:

The Contractor shall provide OEM-authorized service and maintenance for the Sony SH800SFP Cell Sorter, including:

Preventive Maintenance (PM):

• One (1) onsite preventive maintenance visit per 12-month period

• PM shall include inspection, calibration, alignment, cleaning, lubrication, and replacement of parts as necessary

• All PM shall be performed in accordance with OEM specifications, service manuals, and engineering standards

Repairs and Parts Replacement:

• Provide all replacement parts required to maintain the instrument within OEM specifications

• All parts must be OEM-certified and sourced directly from Sony Biotechnology

• All repairs shall be performed using OEM diagnostic tools and procedures

Technical Support and Response Time:

• Provide unlimited telephone, email, and remote diagnostic support

• If remote support is insufficient, provide onsite OEM service within 72 hours of dispatch

OEM Personnel Requirements:

• All services shall be performed by Sony Biotechnology factory-trained and certified service engineers

• Service personnel must have direct access to OEM proprietary diagnostic systems, firmware, and calibration tools

Software and Firmware Support:

• Provide software and firmware updates released during the contract period, where applicable

• Provide direct support for Sony proprietary software and system configuration

Shipping and Logistics:

• Contractor shall cover all shipping and handling costs for replacement parts and components

LEVEL OF EFFORT:

The Contractor shall use best efforts to provide all services covered under the maintenance and service agreement to ensure continuous system operability.

GOVERNMENT RESPONSIBILITIES

The Government shall provide reasonable access to the instrument for preventive maintenance, repairs, and support services.

DELIVERY OR DELIVERABLES

• Preventive maintenance and repair services as required

• Service Report following each visit, documenting work performed and certifying the instrument is in fully functioning condition

REPORTING REQUIREMENTS

Reports shall be emailed to Ken Cheng at ken.cheng1@nih.gov

OTHER CONSIDERATIONS

Travel:

Included at no additional cost to the Government Key Personnel:

Not Applicable

Information System Security Plan:

Not Applicable

Data Rights:

Not Applicable

Section 508—Electronic and Information Technology Standards:

N/A

Publications and Publicity:

Not Applicable

Confidentiality of Information:

All the data will be confidential