SOW Service PWS Pyxis.pdf

PERFORMANCE WORK STATEMENT (PWS)

Pyxis Service and Maintenance Contract

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Pyxis Service and Maintenance

Contract. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the

Contractor who, in turn is responsible to the Government. This procurement contemplates a Base Year followed by Four 1-Year Options.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary

Pyxis Service and Maintenance Contract as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: This Pyxis Service and Maintenance Contract was a requirement of the Medical Center

FY17. Carefusion/BD was the awarded vendor for the contract due to the capabilities, authorization, and remote support necessary to keep the equipment safe and operational. The contractor shall provide certified personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Pyxis Service and Maintenance Contract as defined in this

Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.3 Objectives: The selected Pyxis service contractor shall provide services, which include maintenance on all Pyxis hardware and software, upgrades as needed from manufacturer, remote network support for patching operating system, unlimited 24x7 telephone support, on-site technical support by a certified technician, and all licenses necessary for the current Pyxis hardware and software to perform as intended by the manufacturer.

1.4 Scope: Pyxis Service and Maintenance Contract. Services include all maintenance and service in order to keep hardware and software in working condition as intended by the manufacturer, unlimited telephone support, on-site technical support, remote service support, and all licenses and upgrades necessary for equipment to function as intended by the manufacturer.

1.5 General Information

1.5.1 Hours of Operation: The Contractor is responsible for providing services, 24 hours a day 7 days a week except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the

Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.2 Place of Performance: The work to be performed under this contract will be performed at G.V.

(Sonny) Montgomery VA Medical Center, 1500 E Woodrow Wilson, Jackson, MS 39216

1.5.3 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. The contractor shall be escorted by Pharmacy Personnel to all areas of the inpatient and outpatient pharmacy.

1.5.4. Special Qualifications: The Contractor is responsible for ensuring all employees possess and maintain current certifications and training on all equipment listed in this PWS.

1.5.5 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will not provide any equipment, supplies, or services required to perform the services required in this PWS.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials: The Contractor shall provide supplies, equipment, and upgrade needs required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall provide Support Services for the products listed below:

Product Name Qty

CIISafe,V7.X Desktop PC, Bio 1

CCE Enterprise SW Site license 1

Medication Label Module 7

ES VM Large Server w/SQL 1

PyxisES Ref 13CF, RHG-6 Deep 3 2

PyxisES Ref 5CF, LHG-6 Std Bin 1

PyxisES Ref 5CF, RHG-12 Std Bin 15

PyxisES Ref 5CF, LHG-12 Std Bin 6

MedStation ES Half Height Aux 7

MEDSTATION,ES,MAIN,2DR 24

MEDSTATION,ES,MAIN,5DR,BIN 1

MEDSTATION,ES,MAIN,6DR 2

MEDSTATION,ES,MAIN,2-DRAWER (RX) 1

MEDSTATION,ES,MAIN,6DR (RX) 9

MEDSTATION,ES,MAIN,6DR,MLM (RX) 3

MEDSTATION,ES,AUX,7-DRAWER 10

PYXIS ANESTHESIA SYSTEM ES 11

MEDSTATION,ES,AUX,TOWER,SC 17

MED,RM,ROUNDOFFSET,25FT 3

MED,RM,SLIMLINE,12FT 5

MED,RM,SLIMLINE,25FT 5

MED,SRM,FLATOFFSET,25FT,LT 12

Med Knowledge Portal Add on Site 1

Software Management Services for the Alaris System 1

The Support Term is 12 months.

These Support Services include:

• Provide Support necessary to keep the Pyxis products and manufacturer’s side of any applicable interfaces performing in accordance with the material specifications of the user guide.

• If products cannot be made to properly perform through repair services, then contractor shall replace portions of the Pyxis equipment or restore the integral software as needed.

• Updates as needed from manufacturer.

• Remote Support Services shall be provided on a 24x7x365 basis through the manufacturer’s technical support center.

• Unlimited telephone support

• On-site technical support by a certified technician when remote service and telephone support is not practical and direct access to equipment is necessary.

• Scheduling and deploying manufacturer approved software patches for products.

• Customer training on Pyxis hardware and software once per period of performance.

• Licenses necessary for the current Pyxis hardware and software to perform as intended by the manufacturer.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance Threshold

(This is the maximum error rate. It could possibly be

“Zero deviation from standard”)

Method of

Surveillance

PRS # 1.

The Contractor shall provide support necessary to keep products in their intended working condition.

The Contractor provided appropriate support for all Pyxis hardware and software covered under this contract.

Zero Deviation Validated

Customer

Complaint received by

COR.

PRS # 2

The contractor shall provide parts and integral software necessary to keep products in proper working order.

The contractor provided appropriate parts and integral software necessary. All parts and integral software are OEM and approved.

Zero Deviation Validated

Customer

Complaint received by

COR