SOW_Robocell_2026.pdf
PDF 153 KB Posted
- Solicitation number
- 75N98026Q00329
About this file
This is a Statement of Work (SOW) for OEM-provided maintenance services for the Celltrio RoboCell Cell Line Automation System at the National Center for Advancing Translational Sciences (NCATS).
The contractor shall provide Platinum Maintenance services for one year following purchase order award, including OEM parts and labor, preventative maintenance reviews and reports on a quarterly basis, remote diagnostics and troubleshooting support, software updates and upgrades, updated system documentation annually, and onsite response within 36 hours when required. The RoboCell system is a closed-loop automated cell culture and cell line management platform with fully integrated components including robotic arms, liquid handling modules, incubators, an Agilent Cytation 10 confocal microscope, VSpin plate centrifuge, and Biomek i7 liquid handling workstation. Service engineers must be factory-trained by Celltrio to maintain the robotic system and all integrated components. Deliverables include preventative maintenance, preventative maintenance reports, diagnostic and service reports, and updated documentation. The contractor shall provide all labor, materials, tools, and equipment necessary to perform services. Contractor travel is included in the quoted maintenance services price. The key personnel requirement is a technical engineer from Celltrio. The Government will provide reasonable access to the system and facilities and designate a technical point of contact. Service and maintenance activities will be documented through routine service reports provided by the contractor.
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| File | Type | Posted |
|---|---|---|
| Notice of Intent to Sole Source (1).pdf |
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Text version
Version 12-23-2025-1 FAR Part 11—Describing Agency Needs
STATEMENT OF WORK (SERVICES)
(SOW)
GENERAL INFORMATION
Title of Project:
Service Maintenance Agreement for Celltrio RoboCell Cell Line Automation System
Statement of Need and Purpose:
National Center for Advancing Translational Sciences (NCATS) requires OEM-provided maintenance services to ensure continued, reliable operation of the RoboCell Cell Line Automation System supporting automated cell culture and translational research workflows.
Background Information and Objective:
The RoboCell system is a critical automation platform within NCATS laboratories. The consistent, reproducible, and standardized cells produced by this system are integral to the high throughput nature of our work. The objective of this SOW is to maintain system uptime, performance, and compliance through manufacturer-certified maintenance and support services.
The Celltrio RoboCell System is an automated cell culture and cell line management platform designed to streamline, standardize, and scale routine cell culture workflows. It automates labor-intensive and error-prone tasks involved in maintaining cell lines, allowing researchers to focus on experimental design and data analysis. The system is closed, meaning all the components (robotic arms, liquid handling modules, incubators, etc.) are fully integrated into the system which allows for the full automation of the entire process. The required service engineers must be factory trained to maintain the robotic system made by Celltrio, as well as all the integrated components within the closed system (Agilent Cytation 10 confocal microscope, VSpin plate centrifuge, Biomek i7 liquid handling workstation, etc.)
Period of Performance:
The period of performance is for one year after the PO is awarded.
SCOPE OF WORK
General Requirements:
The Contractor shall provide all labor, materials, tools, equipment, and expertise necessary to perform OEM maintenance services for the RoboCell® system.
Specific Requirements:
• Provide Platinum Maintenance services including OEM parts and labor
• Provide preventative maintenance reviews and reports on a quarterly basis
• Provide remote diagnostics and troubleshooting support
• Provide software updates and upgrades
• Provide updated system documentation annually
• Provide onsite response within 36 hours as required
Version 12-23-2025-1 FAR Part 11—Describing Agency Needs
GOVERNMENT RESPONSIBILITIES
The Government will provide reasonable access to the system and facilities and will designate a technical point of contact.
DELIVERY OR
• Preventative maintenance
• Preventative maintenance reports
• Diagnostic and service reports
• Updated documentation
REPORTING REQUIREMENTS
Service and maintenance activities will be documented through routine service reports provided by the contractor.
OTHER CONSIDERATIONS
Travel:
Contractor travel is included in the maintenance services and priced in the quoted amount.
Key Personnel:
Technical engineer from Celltrio
Information System Security Plan:
NA
Data Rights:
NA
Section 508—Electronic and Information Technology Standards:
NA
Publications and Publicity:
NA
Confidentiality of Information:
NA
| SCOPE OF WORK |
| DELIVERY OR |
| Preventative maintenance |
| Preventative maintenance reports |
File details come from the government source that posted it. Updated .