SOW_Revvity.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES)

(SOW)

GENERAL INFORMATION

Title of Project:

Annual service and maintenance agreement for Revvity Operetta CLS imaging systems, Opera Phenix confocal microscope systems, and the equipment that support them (Flex 750 plate handler and robot fixed cell integrated arm).

Statement of Need and Purpose:

An annual service/maintenance agreement is needed for preventive maintenance visits, adjustments and service calls associated with our Revvity Operetta CLS imaging systems, Opera Phenix confocal microscope systems, and the equipment that support them (Flex 750 plate handler and robot fixed cell integrated arm). The purpose is to avert any disruption in service which would result in significant downtime, loss of irreplaceable biological samples, compromised experimental results, and delays to mission-critical research efforts.

Background Information and Objective:

The NCATS Division of Pre-Clinical Innovation (DPI) relies on high-throughput, high-content imaging systems to support translational science initiatives across multiple branches and research programs. The Operetta CLS and Opera Phenix platforms are central to automated, microplate-based imaging and confocal analysis used in:

a. Phenotypic and high-content screening

b. Stem cell characterization and differentiation studies

c. Drug response profiling in complex cellular systems

d. Quantitative fluorescence and colorimetric analysis

These systems operate in tightly integrated workflows with robotic handling systems (Flex 750 and fixed cell robotics), supporting continuous, high-throughput experimental pipelines.

Due to the complexity, precision, and continuous utilization of these instruments, any downtime directly disrupts ongoing experiments, many of which involve biological samples cultivated over weeks or months. Instrument failure without immediate access to certified service would result in irretrievable data loss, wasted resources, and significant delays to federally funded research programs.

The objective is to ensure uninterrupted operation, manufacturer-compliant servicing, and rapid repair of these mission-critical imaging platforms. A manufacturer-backed service agreement is therefore essential to ensure uptime, maintain calibration integrity, and protect the validity and reproducibility of scientific results.

Period of Performance:

A one year period of performance to be initiated upon award. The estimated coverage period is 09/24/2026 through 09/23/2027.

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform service and preventative maintenance for the Revvity instrumnets listed below.

Specific Requirements:

The Contractor shall provide all labor, materials, equipment, tools, transportation, and supervision necessary to perform preventative maintenance, repair services, and technical support for the covered instruments.

Preventative Maintenance

• Contractor shall perform one (1) preventative maintenance visit per instrument per year.

• PM shall include inspection, cleaning, calibration, alignment, and performance verification in accordance with OEM specifications.

• Contractor shall coordinate PM scheduling with the Government to minimize operational disruption.

Corrective Maintenance (Repairs)

• Contractor shall provide unlimited repair services during the period of performance.

• All repairs shall be performed by OEM-trained and certified service engineers.

• Contractor shall use only genuine OEM parts.

Response Time

• Contractor shall respond to service requests within one (1) business day.

• On-site service shall be initiated within two (2) business days, unless otherwise agreed.

Parts and Materials

• All non-consumable replacement parts shall be included at no additional cost.

• Parts shall be new, OEM-certified, and fully compatible with the systems.

Software/Firmware Updates

• Contractor shall provide all applicable software patches, firmware updates, and system upgrades required to maintain optimal performance.

Technical Support

• Contractor shall provide remote technical support during normal business hours.

• Support shall include troubleshooting, diagnostics, and user guidance.

Instruments Covered The following equipment is covered under this agreement:

1. Flex 750 Plate Handler (Serial number: PHF-030)

2. Opera Phenix- three (Serial numbers: 1400L4042, 1400L18179, and 1400L18183)

3. Opera Phenix Plus- three (Serial numbers: 2400L20045, 2400L21112, and 2400L23250)

4. Operetta CLS- two (Serial numbers: 1600L16048, 1600L16049)

5. Robot Fixed Cell for Phenix/CLS (Serial number: PHF-050)

LEVEL OF EFFORT:

Only technically qualified factory-trained field service engineers shall perform service to the Revvity instruments covered by this contract.

The Contractor shall ensure:

• Equipment uptime is maximized and downtime minimized

• Services are performed in accordance with OEM standards

• Repairs restore equipment to full operational capability

• No degradation in system performance following service

GOVERNMENT RESPONSIBILITIES

The Government shall:

• Provide access to equipment and facilities

• Coordinate service scheduling

• Designate a point of contact for service requests

DELIVERY OR DELIVERABLES

Service Documentation

• Contractor shall provide a service report for each visit, including:

o Description of services performed o Parts replaced o System status and performance verification

• Reports shall be submitted within 5 business days of service completion.

REPORTING REQUIREMENTS

Reports will be emailed to Kelli Wilson (kelli.wilson@nih.gov)

OTHER CONSIDERATIONS -NA

Travel:

N/A

Key Personnel:

Original Equipment Manufacturer (OEM) or an OEM-authorized service provider Employ factory-trained, certified service engineers Have access to proprietary diagnostic tools, software, and technical documentation

Information System Security Plan:

N/A

Data Rights:

N/A

Section 508—Electronic and Information Technology Standards:

Publications and Publicity:

N/A

Confidentiality of Information: