SOW_Revised_2_8_23.pdf

Page | 3

Cape Cod National Seashore

Statement of Work Porta John Rental and Pumping Service

PART 1

Introduction

1.0 Background: The Cape Cod National Seashore hosts numerous visitors between the months of April through September. They host numerous events throughout the year within the Park. The amount of visitors attending the park are in the 10’s of thousands during this time. To support visitors and team members, porta john service support is needed.

The primary goal of this project is to provide service and additional porta johns to the Cape Cod National Seashore. The period of performance for this project will be Base year plus 4 option periods starting 1 April 2023 (please see schedule for further details).

1.1 Objectives: To provide onsite porta johns for visitors at various locations around the park (see site schedule/location summary).

1.2 Description of Services: The primary goal of this project is to provide service and additional porta johns to the Cape Cod National Seashore. The period of performance for this project will be Base year plus 4 option periods starting 1 April 2023 (please see schedule for further details).

1.3 Scope: This Contract is to perform the following: 1. pump, recharge, replace hand sanitizer, replace toilet paper, and clean seven (7) Portable Toilets owned by the National Park Service (NPS) and located in the National Seashore; and 2. transport, deliver, pick up, rent, pump, recharge, replace hand sanitizer, replace toilet paper and clean four (4) standard Portable toilets provided by the Contractor and located in the Cape Cod National Seashore.

2 each Great Island parking lot, Wellfleet 1 each Oversand Garage, Race Point Beach, Race Point Rd., Provincetown, MA.

1 each Race Point Beach Parking Lot, Race Point Beach, Race Point Rd., Provincetown, MA.

1 each Snows Pond, off route 6, Truro, MA.

1 each Atwood Higgins Garage, Off Bound Brook Island Rd. Wellfleet. MA.

1 each High Head parking Lot, Truro, MA.

Location and quantities of portable toilets provided by Contractor *

1 each Marconi Beach Fee Booth, Marconi Beach Road, South Wellfleet, MA.

1 each Lower Parking lot Oversand area, Race Point beach, Provincetown, MA.

2 each Little Creek parking lot, Doane Rd. Eastham, MA. (Tram and Fee)

This portable toilet is not handicapped accessible.

* All Contractor owned portable toilets shall include urinals, toilet paper dispenser and hand antiseptic dispenser.

Page | 4

1.4 Period of Performance:

Base Year 1 Apr 2023 – 31 Mar 2024 Option Year 1 1 Apr 2023 – 31 Mar 2024 Option Year 2 1 Apr 2023 – 31 Mar 2024 Option Year 3 1 Apr 2023 – 31 Mar 2024 Option Year 4 1 Apr 2023 – 31 Mar 2024

1.5 Delivery Schedule: Call Contracting Officer Representative (John DeFoe) at (508) 957-0707, or

Roads and Trail Foreman (Andy Ives) at 774-259-9038, 48 hrs. Prior to delivery of toilets for exact location information. Toilets to be delivered as per below schedule.

Contractor owned rented portable toilets 1 each, Oversand lower area, Ranger Station Rd, Race Point Beach, Provincetown, MA. In place on Wednesday, the week before Memorial Day Weekend.

1 each, Marconi Beach Fee Booth, in place on the Friday before Memorial Day Weekend.

2 each, Little Creek parking lot, Doane Rd. Eastham, MA. In place the Monday before Labor Day Weekend.

National Park Service (NPS) owned portable toilets NPS to deliver and have set up on-site prior to the first scheduled pumping and service.

1.6 Description of Work

1. For contractor furnished Porta-John, deliver to the designated site and set in place ready for use.

2. Contractor provided Porta-Johns shall be free of damage with operable doors, privacy locks, door closers, toilets and urinals.

3. Service both the contractor provided and government furnished porta-johns according to schedule

(see attached Porta-John Pumping schedule).

4. Provide annual schedule that shows days scheduled for service 7 days after award.

5. At each scheduled service, the contractor shall pump out each holding tank. Recharge with 5 gal.

Bio-degradable deodorant and water solution. Contractor to provide deodorant. Clean and restock each portable toilet. Provide large roll of toilet paper and cleaning supplies. Toilet paper is to be 100% recyclable, free of dyes and perfumes

a. Re-stock toilet paper. There must be a minimum of two (2) ½ rolls at the time toilets are inspected.

b. Provide and re-stock hand antiseptic with ethanol based green product.

c. Scrub unit interior, seating and urinal, seat and seat panel to be towel dry.

d. Wash door inside and floor, squeegee floor dry, no chemicals, no liquids or solids to be left on surface.

6. Make minor repairs to contractor units at no additional charge to the Government.

7. Damage due to abuse shall be reported to the contracting officer and contracting officers’ representative within 24 hours of occurrence with photographs of damage.

8. Work in items 1 -5 above shall be completed no later than 12:00 noon on the scheduled service day.

9. Contractor delivery and service vehicles shall be registered, properly insured, and operated by employees licensed to operate the vehicle.

10. Contractor delivery and service vehicles shall be clean, free from leaks and display the company name, phone number and/or website, and when applicable the United States Department of Transportation (USDOT)number on two sides of the vehicle.

Page | 5

2.0 Quality Control (QC):

The Contractor is responsible for contract performance quality control and shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The Contractor shall be required to establish an inspection system that develops and implements procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QC program is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the Contractor shall develop QC procedures that address the areas identified in Attachment A, Performance Requirements Summary. After acceptance of the QC Plan, the Contractor shall obtain the Contracting Officer’s (CO) acceptance in writing of any proposed changes to its QC system. The program will be submitted to the CO/COR by email within 14 days of contract award.

The plan will include but not limited to:

- An inspection system covering the services stated in this PWS. It must specify areas to be inspected on either a scheduled basis, how often inspections will be accomplished and the title of the individuals who will perform the inspections.

- The methods for identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

- A file of all inspections conducted by the Contractor and the corrective actions taken. This documentation will be made available to the Government during the term of the contract.

The Contractor is solely responsible for the quality of all contract deliverables and shall perform services and develop products by referring to their QAQC to assure service and product quality.

The Government will monitor the Contractor's performance. The Government reserves the option to implement whatever surveillance plan it considers appropriate. Government personnel will record all surveillance observations. The Contracting Officer's Representative (COR) will maintain a file of all inspection results. Government surveillance of tasks not listed in the performance requirements summary or by methods other than those listed in the performance requirements summary may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. If the services are found to be defective in workmanship or otherwise not in conformity with the specifications and requirements, the Government will have the right to reject such service and the work will then be performed in an efficient and workmanlike manner with no additional cost to the Government. Reoccurring incidences of unsatisfactory performance of any required service may result in appropriate action by the Contracting Officer in accordance with the Inspection of Services clause(s). Quality control under this section will apply to all task orders awarded under this contract.

Government inspection personnel will monitor the Contractor's performance by physical inspection, review of reports/documentation and validated customer complaints.

The Government will evaluate the Contractor’s performance under this contract in accordance with the Contract Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

Page | 6

Each phase of the services rendered is subject to Government inspection during the Contractor's operation and/or after the completion of the task. Any defective or unaccomplished work will be brought to the attention of the Contractor by the Contracting Officer, the contracting officer representative (COR), or the authorized representative. The Contractor must re-perform all defective work before payment is submitted.

The Contractor shall be allowed twenty-four (24) hours from time of notification to correct the deficiency (customer complaint) without deduction. If the Contractor does not respond within the time limit or does not re-perform the service satisfactorily, these discrepancies will be considered as omitted or unsatisfactorily performed.

3. Invoicing

3.1 The contractor shall bill monthly in IPP. This will be monitored by the COR or Contracting Officer. Invoiced amounts for services that have not been rendered or have been rendered but are not in compliance with the standards set forth within this PWS will not be paid.

4. Deliverables

4.1 Cape Cod Pumping Service Schedule

5. Attachments

1. Cape Cod Pumping Schedule

2. Quote Sheet

3. Service Summary

Page | 7

ATTACHMENT A

Service Summary

This Service Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Task

Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

Para 1.3, 1.6 Provide porta-John at the designated locations per SOW and schedule.

Contractor Porta -John shall be delivered clean and in good working order (operable door, operable privacy latch, delivered level-ready for use, stocked with toilet paper and hand sanitizer per SOW) The contractor shall ensure that all porta-johns delivered and set ready for use.

95% compliance with meeting the allotted time schedule

100% compliance with quality of work performed

Customer Feedback from the FMS Service

Desk

Periodic Surveillance by COR

Para 1.6. para 3.1 Provide service schedule that shows days of the week schedule for service.

The contractor shall ensure porta johns are pumped, recharged, cleaned and stocked with toilet paper and hand sanitizer per PWS and its approved annual schedule.

95% compliance with

1.6 Contractor vehicles shall

be clean and in good working order (no oil leaks, hydraulic leaks, antifreeze leaks or fuel leaks).

The contractor shall clean up any equipment leaks and report all leaks to the COR within one hour of occurrence.

95% compliance with

3.1 Invoicing

Provide delivery tickets for delivery, pick up, servicing and disposal.

95% compliance with time schedule 100% compliance

Monthly Surveillance

4.1 Service Schedule Provide Schedule/updates in a

timely manner

Initial and prior to any changes in the schedule

As needed