SOW Rev..docx

SCOPE OF WORK FOR SERVICES & SUPPORT:

Medical Informatics – Great Plains Area, Indian Health Service

C-1 PURPOSE:

The purpose of this contract is to provide a comprehensive service and support agreement for various RPMS- Radiology Interface, Northern Plains Laboratory (NPL) reference lab interface, and Chargemaster. For the Radiology Interface, this Service Agreement consists of routine system monitoring, troubleshooting, correcting problems identified by end-users, and the provision of new upgrades and enhancements to the software. For the NPL interface, this Service Agreement consists of new laboratory test code building and mapping, routine interface monitoring, troubleshooting, and correcting orders/results not posting as identified by end-users. Chargemaster support consists of loading the chargemaster codes as they are released yearly. The Great Plains Area Indian Health Service (SD, ND, IA, and NE). The award of a contract will be a firm-fixed price type.

C-2 SCOPE OF WORK:

Contractor shall provide to the Great Plains Area Indian Health Service, hereafter referred to as the Government, with the services described in this statement of work for the period specified.

The services to be provided by the contractor under this contract are Informatics will provide the following routine monitoring of the Radiology interface:

Address and correct all problems with the RPMS side of the Interfaces.

Dial in as necessary to the RPMS computer to check the number and types of system-generated messages.

Communicate error messages identified during troubleshooting and corrective action to local staff, or provide the necessary corrective action.

Provide new functionality and enhancements for the interface software as they are developed, tested, and made available for distribution.

Medical Informatics will provide the following support for the Northern Plains Laboratory interface:

Build new tests as identified by each site, including the Laboratory Test file, test mapping, load work list, auto instrument, and CPT codes.

Address and correct all problems with the RPMS side of the interface.

Address and correct all problems with orders not being transmitted to NPL and results not posting to RPMS from the NPL interface.

Medical Informatics will provide the following support for the Chargemaster software:

Medical Informatics will maintain and modify the latest version of the RPMS Chargemaster Software Package for the hospitals of the Great Plains Area.

Medical Informatics will provide Chargemaster table updates as they become available throughout the year. The Area Office or each hospital will notify Cimarron as their Chargemaster vendor supplies table updates. Cimarron will then perform the necessary update actions.

The vendor will provide new functionality and enhancements for the software as they are developed, tested, and made available for distribution.

The vendor will provide unlimited telephone support to users of the Chargemaster Interface System and its reports.

Medical Informatics will provide the following support for Rx IVR:

Address and correct all problems with the RPMS side of the Interfaces.

Dial in as necessary to the RPMS computer to check the number and types of system-generated messages.

Communicate error messages identified during troubleshooting and corrective action to local staff, or provide the necessary corrective action.

Provide new functionality and enhancements for the interface software as they are developed, tested, and made available for distribution.

This Service Agreement does not include developing customized software functionality desired by the site's staff. However, as a Service Agreement site, local staff will have input into enhancements to distributed products.

Hours of Performance:

Unless otherwise stated or negotiated, routine work shall be performed Monday through Friday, 8 am to 5 pm, excluding weekends and recognized Federal holidays.

Emergency support will be provided on a 24-hour hour/7 7-day-a-week basis, including weekends and holidays.

C-4 EXCLUSIONS:

The contractor is not responsible for damage caused by failure to operate the equipment in accordance with the manufacturer's instructions, abuse, misuse, or neglect, or damage caused by fire, lightning, flood, tornado, windstorm, hail, earthquake, explosion, smoke, aircraft accident, motor vehicle accident, collapse of building, strike, riot, vandalism, power failure or fluctuations, or heating or air conditioning failure.

If the Contractor determines that there is probable cause to believe that an operator or equipment user is abusing, neglecting, or mishandling an item of equipment, the Contractor shall notify the COR.

C-5 DOCUMENTATION:

The Contractor must present the service tickets/calibration record with the P.O. number of the service contract for each time a service is performed. One copy of the service ticket shall be provided to the COR within one week of the service. Service tickets may be submitted via email to abr_oehbiomed@ihs.gov (note there is an underscore between abr and oeh (abr_oeh)).

C-6 QUALITY CONTROL:

The Contractor shall have a prior successful history in providing services that demonstrates an ability to provide these services to the Government.

The Contractor shall provide documentation that any of their staff/employees servicing the equipment under this contract are qualified (i.e., OEM trained) and competent to perform the work.

The Contractor shall also ensure that any of their staff/employees servicing the equipment have completed (via presenting certificates of completion) any mandatory training directed by the Indian Health Service. This may include annual information security awareness, protecting children from abuse/sexual assault, etc. Any required training will be available from the IHS, and contractor staff will be provided access to those trainings.

C-7 BASIS OF PAYMENT:

All payments are due and payable upon receipt of complete and accurate invoices and in accordance with the Prompt Payment Act. Invoices shall be submitted with all information and supporting documentation. A complete and accurate invoice is substantially correct in that all aspects of the required information are evident on the invoice. If items such as invoice number, date, dates of service, contract/purchase order number, etc., are not on the invoice, it will be returned to the Contractor for resubmission.

Invoices shall be submitted monthly via the U.S. Treasury's Invoice Processing Platform (IPP) system for review, reconciliation, and payment approval.

C-8 LIABILITY:

In no event shall the Government release the Contractor from liability arising from acts of omission, improper repair, negligence, or deliberate or non-deliberate acts that jeopardize the health and safety of patients and/or Government employees. The rules of law governing such incidents or actions shall prevail.

C-9 RELEASES:

No information, findings, or determinations generated in pursuit of this contract may be released outside of the contractor's immediate possession without the concurrence of the Contracting Officer.

C-10 CONTRACTOR’S TERMS & CONDITIONS:

The contractor's terms and conditions shall be incorporated into the contract by reference. Where conflicts arise, the Federal Acquisition Regulations and other Federal Regulations, Laws, and Rules shall take precedence.

1. Authority

1.1 No person other than the Contracting Officer has authority to bind the Government with respect to this contract;

1.2 No action or omission of any government employee or representative other than the Contracting Officer shall increase or decrease the scope of this contract or shall otherwise modify the terms and conditions of this contract;

1.3 In no event shall any of the following be effective or binding on the Government or imputed to the Contracting Officer with respect to this contract;

1.3.1 An understanding or agreement between the Contractor and anyone other than the Contracting Officer;

1.3.2 A purported modification or change order issued by anyone other than the Contracting Officer;

1.3.3 A promise by anyone other than the Contracting Officer to provide additional funding or make payments or;

1.3.4 An order, direction, consent, or permission from anyone other than the Contracting Officer to;

1.3.4.1 Incur costs in excess of a specified estimated cost, allotment of funds, or other ceiling or;

1.3.4.2 Expend hours in excess of a specified level of effort.