SOW Rev. 2.docx

Statement of Work (SOW) Worksheet GE Optima 660 CAT Scan System Service and Support

BACKGROUND:

Contract maintenance services are required to service the medical equipment/support systems listed in Section 4 of this document. Qualified VA employee may provide first response to trouble calls.

1. DESCRIPTION AND SCOPE OF WORK: The contractor shall furnish all labor, transportation, parts and expertise necessary to provide preventive maintenance, calibration, and repair at VA Sierra Nevada Health Care System (VASNHCS) located at 975 Kirman Avenue Reno, NV 89502. The equipment to be serviced under this scope of work includes the following:

Description Model# Site ID# Manufacturer CAT Scan system Optima 660 CT 775VACT660 GE Healthcare

2. DELIVERABLES SCHEDULE

a. Contract period shall be for one year from award of purchase order.

b. Preventive maintenance visits will be completed per manufacturer’s requirements in the month mutually agreed upon by the customer and service contractor.

c. Contractor response times for repair calls:

1) Initial telephone response will be less than 60 minutes

2) If the contractor’s telephones are not answered by technical personnel, a technical maintenance representative will respond by telephone to VASNHCS within one hour of receiving a service call.

3. CONTRACTOR RESOURCE REQUIREMENTS & QUALIFICATIONS

a. Service providers must have been engaged in maintaining/ servicing the equipment listed in Section 4 for a minimum of 3 years.

b. Field service representatives must provide, upon request, evidence of appropriate training for the equipment they are servicing.

c. Subcontracting of maintenance services will not be allowed without coordination with the contracting officer’s technical representative (COTR) and written permission of the Contracting Officer.

d. Parts replaced by the contractor become property of the contractor unless required to be maintained by VASNHCS due to on-going evaluation of equipment/system identified on incident report or sentinel event.

e. Contractor will provide the necessary manpower and supervision to properly execute the maintenance and repair program.

f. Only manufacturer approved factory service parts shall be used.

g. The service contractor must have legal access to OEM proprietary diagnostic software. Only SW validated for the devices listed in paragraph 4 shall be used.

h. Service providers must use calibrated test equipment.

4. PERFORMANCE STANDARDS AND QUALITY ASSURANCE

a. Service contractor must furnish all tools and materials (e.g., service manuals, diagnostic software, etc.) required to maintain the equipment to manufacturer’s operational specifications.

b. Service contractor to provide the latest software updates when made available by the equipment manufacturer. These upgrades include; operating system software, basic application software and software options purchased with the equipment.

c. Service contractor to provide preventive maintenance (PM) service per manufacturer specifications.

1) PM inspections will be performed by the contractor annually on all equipment and support systems listed in Section 4.

2) Upon completion of PM inspections, equipment will be labeled with a signed and dated preventive maintenance/electrical safety inspection sticker.

d. Service documentation - A documentation package acceptable for JCAHO purposes will be maintained by the contractor and made available to VASNHCS. Required documentation includes:

1) Service Histories. The contractor will maintain a permanent record of service histories for equipment listed in Section 4.

2) Preventive Maintenance inspections. The service contractor will have written procedures to be followed and documented evidence that equipment/systems listed in Section 4 have been inspected according to those procedures.

3) A preventive maintenance inspection report will be prepared and delivered to the contracting officer’s technical representative (COTR) annually. This report will show all equipment by serial number as well as all parts replaced on each system. The COTR is located in the Biomedical Engineering Office Room C4309, located at 975 Kirman Avenue, Reno, NV.

4) Documentation of unscheduled repairs: - At the conclusion of each repair and scheduled maintenance visit the contractor will provide a written service report indicating the date of service, the model, serial number and location of equipment serviced, the name of the representative, and the services performed and parts replaced. The reports will be delivered to the Biomedical Engineering Office Room C4309, located at 975 Kirman Avenue, Reno, NV.

e. Service contractor will provide all services necessary to provide timely corrective action on all manufacturer hazard alerts/recall notices.

5. GOVERNMENT REPRESENTATIVE, SUPPORT, REPORTING AND COMMUNICATIONS

a. All services will be performed during the hours of, 8:00 AM - 9:00 PM, Monday – Friday, except Federal Holidays. Contractor may work outside normal business hours by arrangement with Biomedical Engineering if such services are provided without additional charge to the government, or if after-hours service is a service covered under the contractor’s maintenance agreement. Contractor may also work outside of normal business hours if a request for services outside of the scope of this contract is coordinated with Biomedical Engineering.

b. VASNHCS Biomedical Engineering will work with the service contractor to provide a designated area for the purpose of servicing the equipment listed in Section 4. In most cases work will be performed in the area where the equipment is used for patient care.

c. c. Inventory changes: - Equipment may be added or deleted from the service contract as needed upon notification by the contracting officer (to be documented in writing via contract amendment). Pricing of added equipment will be the same unit price as established for the same model anesthesia system in contractor’s original bid, or by agreement of contractor and contracting officer if additional equipment is a model which is not already covered by contract terms. Deleted equipment will be credited in the full amount if deleted before any maintenance or repair has been performed on it.

6. GENERAL

a. Contractor Check-In: - The contractor’s representative will contact Biomedical Engineering at (775)784-3940 or 784-3937 or 784-3934 prior to performing any maintenance services.

b. Work to be performed will be at VA Sierra Nevada Health Care System, Main campus located at 975 Kirman Avenue, Reno, NV.

c. Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

d. The service representative(s) will be required to sign in with the VA Police and be issued a temporary badge for each service visit.