SOW Qiagen QIAcubes QIAcuitys Service Contract.pdf

STATEMENT OF WORK (SOW)

A. GENERAL INFORMATION

1. TITLE OF PROJECT: Service Contract for Qiagen QIAcube Connect (SN1503), QIAcube

Connect (SN2433), QIAcube Connect (SN2510), QIAcube (SN2520), QIAcuity One-5plex (SN534), and QIAcuity One-5plex (SN548) Instruments

2. SCOPE OF WORK: The Research Department located at the Central Texas Veterans Health Care System (CTVHCS), 1901 S. 1st Street, Temple, Texas requests a new service contract to cover one (1) year of maintenance for the following Qiagen instruments: QIAcube Connect (SN1503), QIAcube Connect (SN2433), QIAcube Connect (SN2510), QIAcube (SN2520)QIAcuity One-5plex (SN534), and QIAcuity One-5plex (SN548) instruments.

Requested service contract dates are listed for each instrument in the statement of work description of services.

BACKGROUND: Dr. Jinadatha’s Infectious Disease Research requests a new service contract for five pieces of equipment: Qiagen QIAcube Connect (SN1503), QIAcube Connect (SN2433), QIAcube Connect (SN2510), QIAcube Connect (SN2520), QIAcuity One-5plex (SN534), and QIAcuity One-5plex (SN548). Instruments (QIAcube 1503 and 2433, QIAcuity 534 and 548) are located in Research Building 205 and QIAcube 2510 & 2520 are located in Building 204. These are critical pieces of equipment that are required for completion of VA-funded, as well as NIH-funded research projects at our facility. None of these instruments are connected to the VA Network. Contractors will not require access to the VA Network. The C&A requirements do not apply, and a Security Accreditation Package is not required.

DESCRIPTION of SERVICES:

QIAcube Connect SN1503 Service: Service dates 11/01/2025 to 10/31/2026

1. Repair service(s) will take place on site at CTVHCS

2. Service response time within 48 hours or two (2) business days

3. One (1) annual preventative inspection/maintenance (PM) per instrument per agreement year

4. Inspection/maintenance will take place on site at CTVHCS

5. Full cost coverage for repair parts, labor, and travel required

QIAcube Connect SN2433 Service: Service dates 11/01/2025 to 10/31/2026

6. Repair service(s) will take place on site at CTVHCS

7. Service response time within 48 hours or two (2) business days

8. One (1) annual preventative inspection/maintenance (PM) per instrument per agreement year

9. Inspection/maintenance will take place on site at CTVHCS

10. Full cost coverage for repair parts, labor, and travel required

QIAcube Connect SN2510 Service: Service dates 11/01/2025 to 10/31/2026

11. Repair service(s) will take place on site at CTVHCS

12. Service response time within 48 hours or two (2) business days

13. One (1) annual preventative inspection/maintenance (PM) per instrument per agreement year

14. Inspection/maintenance will take place on site at CTVHCS

15. Full cost coverage for repair parts, labor, and travel required

QIAcube Connect SN2520 Service: Service dates 11/01/2025 to 10/31/2026

16. Repair service(s) will take place on site at CTVHCS

17. Service response time within 48 hours or two (2) business days

18. One (1) annual preventative inspection/maintenance (PM) per instrument per agreement year

19. Inspection/maintenance will take place on site at CTVHCS

20. Full cost coverage for repair parts, labor, and travel required

QIAcuity One-5plex SN534 Service: Service dates 11/01/2025 to 10/31/2026

21. Repair service(s) will take place on site at CTVHCS

22. Service response time within two (2) business days

23. One (1) annual preventative inspection/maintenance (PM) per instrument per agreement year

24. Inspection/maintenance will take place on site at CTVHCS

25. Full cost coverage for repair parts, labor, and travel required

QIAcuity One-5plex SN548 Service: Service dates 11/01/2025 to 10/31/2026

26. Repair service(s) will take place on site at CTVHCS

27. Service response time within two (2) business days

28. One (1) annual preventative inspection/maintenance (PM) per instrument per agreement year

29. Inspection/maintenance will take place on site at CTVHCS

30. Full cost coverage for repair parts, labor, and travel required

For all instruments:

31. Services may only be performed by instrument manufacturer certified technicians

32. Contractors will come onsite for repairs only when research personnel are available to escort and provide access, Monday-Friday between the hours of 8am-4pm. Contractors will not attempt to service equipment on outside of previously mentioned hours, on weekends or the following holidays:

a. New Year’s Day (January 1), Birthday of Martin Luther King, Jr (Third Monday in January), Washington's Birthday (Third Monday in February), Memorial Day (Last Monday in May), Juneteenth National Independence Day (June 19), Independence Day (July 4), Labor Day (First Monday in September), Columbus Day (Second Monday in October), Veterans Day (November 11), Thanksgiving Day (Fourth Thursday in November), Christmas Day (December 25)

33. All service repairs will be called in by selected research technicians designated by COR

SERVICE and WARRANTY: All services must be performed by Qiagen trained Application Specialists or In-Field Automation Specialists, service provided by anyone other than Qiagen certified specialists will void warranty and future service contracts with Qiagen.