SOW-PWS High-Performing BRM Training.pdf

B.3 STATEMENT OF WORK (SOW)/ PERFORMANCE WORK STATEMENT (PWS)

The High-Performing Business Relationship Management (BRM) Training

1. Introduction. The Department of Veteran Affairs, Business Integration and Outcomes Services (BIOS) is in need of to strengthen their Business Relationship Management (BRM) personnel with advanced management skills, become more secure and empowered in their roles, and education on building relationships with key stakeholders.

The program is in need of senior level team building to help its relatively newly formed executive team to work together more effectively, improve communications, and to discuss solutions to improve team processes and functioning.

2. Scope. BIOS requires two (2) virtual sessions of High-Performing BRM Training to be conducted, with each session accommodating 25 federal employees.

3. Period of Performance.

Training shall begin prior to September 30, 2024. Scheduling of individual classes shall be coordinated with BIOS.

4. Place of Performance. Virtual Instructor-Led Training

5. Travel. N/A

Task Statement. The vendor shall provide two (2) virtual sessions of High- Performing BRM Training to be conducted, with each session accommodating 25 federal employees.

Description of Course, Including Major Objectives

The High-Performing BRM Training consists of a four (4) day virtual instructor led class designed to educate IT professionals how to deliver impact with business partners across the organization. The training shall enablement empowerment of BRMs and other IT professionals with the knowledge required to make a tangible impact on their organization’s success and maximize the returns on IT investment. The High- Performing Business Relationship Management Training curriculum shall include:

• The DNA of a High-Performing BRM o What “High-Performance” looks like o The key characteristics, competencies, and actions of high performers

• Developing Meaningful Relationships o Mastering the human aspect of relationships o The three stages of effective relationship-building

• Critical Skills for High-Performing BRMs o An immersive review of the critical skills vital to high-performing BRMs o The importance of Executive Presence and Influential Communications

• Making an Impact o How to positively affect results, increase effectiveness, and inspire growth o The power of information, communication, and action

• Driving Opportunity o Uncovering opportunities for efficiency, growth, and innovation o How to assemble, assess, and present opportunities to leadership

• Troubleshooting o How to conduct yourself when issues arise o Potential resolutions for the most common issues and what to avoid doing when trying to resolve them

Upon successful completion of the High-Performing BRM training, attendees will obtain certification.

6. Delivery Schedule.

Description SIN # ITEM # Period of

Performance Quantity

The High-Performing Business Relationship Management (BRM)Training for 25 attendees

N/A N/A Five days from award

The High-Performing Business Relationship Management (BRM)Training for 25 attendees

N/A N/A Five days from award

7. Government-Furnished Information, Equipment, and Facilities. N/A

8. Security Requirements. N/A

9. Key Personnel. Key personnel are not required and should only be used when deemed necessary.

10. Task Order Quality Assurance Surveillance Plan (QASP).

The Government shall evaluate the contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates.

Deliverable or Requirement

Performance Standard

Surveillance Method

Outcome

High- Performing Business Relationship

Services shall be provided in accordance with the Deliverable

100% inspection. The COR will review each Deliverable for

Poor performance may result in issuance of a Contractor Discrepancy Report (CDR). The contractor’s performance on this TO will be reported to the Contractor Performance Assessment Reporting

Management (BRM)Training

High- Performing Business Relationship Management (BRM)Training

Schedule 100% of the time

Services shall be provided in accordance with the Deliverable Schedule 100% of the time quality/timeliness according to criteria established in this TO.

100% inspection. The COR will review each Deliverable for quality/timeliness according to criteria established in this TO.

System (CPARS) on an annual basis. The CO and COR will make use of information from CDRs, as well as any additional knowledge and information available to them with respect to the contractor’s performance, to complete the CPARS.

The Government will not pay for services that do not conform or do not meet performance standards or have not been properly rendered.

The contractor will be given an opportunity to correct non-conforming services at no cost to the Government if the services are non-conforming or the contract requirement is unacceptable.

The Contractor’s performance on this task order will be reported on an annual basis to the Contractor Performance Assessment Reporting System (CPARS). Poor performance may result in issuance of a Contractor Discrepancy Report (CDR). The CO and COR will make use of information from CDRs, as well as any additional knowledge and information available to them with respect to the contractor’s performance, to complete the CPARS.

The Government will not pay for services that do not conform or do not meet performance standards or have not been properly rendered. The contractor will be given an opportunity to correct non-conforming services at no cost to the Government if the services are non-conforming or the contract requirement is unacceptable.