SOW Postage Meter Lease.pdf

STATEMENT OF WORK (SOW)

Postage Meter Machine Lease

1. SCOPE: Postal Machine Mail Stream Solution for leasing a Brand Name - Pitney Bowes, product -

MailCenter 1000 mail meter or equal system that meets minimum requirements of; Laser Printer Enabled, 180 LPM feature, 70 pound weighing with external display, 1000 Dept Accounting, black graphics, 15 inch display with high resolution Apps center, mono printer, power stacker, bar code scanner, 70 pound weights and measure approved option, differential weighing for 70 pound scale, wireless LAN adapter, wireless keyboard, laser printer, accounting view features, and 3G subscription.

2. EQUIPMENT:

2.1 Postage meter machine will be capable of the following:

2.1.1 MailCenter – Send Pro Mail Center

2.1.2 USPS Special Services Software

2.1.3 70lb Interface Weight w/External Display

2.1.4 *MailCenter Meter

2.1.5 SendPro 360 Shipping Feature

2.1.6 *145 LPM Speed

2.1.7 *eReturn Receipt Subscription – HV

2.1.8 *E-Return Receipt Feature

2.1.9 *USPS Special Services Welcome Kit

2.1.10 MailCenter Printer

2.1.11 *MailCenter 1000

2.1.12 *MailCenter Shipping Bundle

2.1.13 *USPS Tracking Services

2.1.14 *Meter Equipment – Low

2.1.15 *Implementation Day Rate Mailing

2.1.16 Platform Scale 70 LB / 35 KG

2.1.17 *Drop Stacker

2.1.18 MailCenter 15in Display

2.1.19 *SendPro Online-PitneyShip

2.1.20 *Multicarrier Sending App w HW or Meter

2.1.21 SPO-PitneyShip Mailing included w HW

2.1.22 *SPO-PitneyShip Office

2.1.23 Single User Access

2.1.24 *50 User Access with Hardware or Meter

2.1.25 Web Browser Integration

2.1.26 Meter Integration

2.1.27 PitneyShip MailCenter Integration

2.1.28 SoftGuard – 1000

2.1.29 Standard SLA-Equipment Service Agreement (for MailCenter)

3. MAINTENANCE EQUIPMENT: Maintain equipment: including preventative maintenance and repair/replacement of equipment and parts (including attachments such as cables, surge protectors, postage meters, etc). Work performed shall include all parts, labor, and service calls required during the term of the contract to ensure equipment is always operational. Also to include any software and updates made necessary by carrier rate changes and/or software version enhancements. Any additional training necessary due to version upgrades shall also be provided at the time of upgrade installation. Services shall be in accordance with manufacturer's commercial practice.

4. TRAINING: Training for use of equipment and features is provided by vendor. Training is instilled upon installment and the duration of the lease. Personnel can contact customer support for further support in operating the meter machine during normal operations.

5. REPLACEMENT: Replacement of equipment is covered, by the vendor, if there are three series of service calls (per same issue) that are unable to be resolved. The equipment will be replaced within ten days if the issue(s) are not resolved.

6. LOCATION: All equipment will be delivered to Seymour Johnson Air Force Base, Goldsboro, NC, at 1330 Cannon Avenue, Building number 3670.

7. CUSTOMER SUPPORT: Customer support is available 24/7 through phone and email. Customer support is available for technical issues regarding to the meter machine i.e., system or technical malfunction, Wi-Fi disconnection, postage jam, running accounting reports, downloading postage, etc.