SOW Origin One - final7-21-2026.docx

Work Statement

1.0 Purpose:

The Human Engineering Research Laboratories (HERL) of the VA Pittsburgh Healthcare System (VAPHS) requires a Warranty Extension for Annual Maintenance, Repair, and Recertification for existing equipment, Origin One 3D printer, for a period to include a base year and 4 option years. This is a new service and maintenance contract for an existing piece of equipment in HERL. The equipment output serves Veterans and the disability community.

2.0 Period of Performance:

2.1 Base: 9/1/2026-8/31/2027

Option 1: 9/1/2027-8/31/2028 Option 2: 9/1/2028-8/31/2029 Option 3: 9/1/2029-8/31/2030 Option 4: 9/1/2030-8/31/2031

3.0 Deliverables:

3.1 The contractor shall recertify the machinery within 30 days of contract award.

3.1.1 Upon recertification, the contractor shall provide immediate confirmation via email upon the Government’s request.

3.2 The contractor shall provide a Warranty Extension after recertifying the machine. Warranty Extension will cover the following services:

3.2.1 The contractor shall provide unlimited on-site technical support within 3 business days of a reported issue.

3.2.2 Preventative maintenance shall be performed by a certified Stratasys service representative in October annually.

3.2.3 The contractor shall provide hardware updates throughout the maintenance period for free. Any hardware updates shall be completed, within 30 days of identifying the need.

3.2.4 The contractor shall provide Stratasys developed software maintenance updates throughout the maintenance period for free, within 30 days of identifying the need.

3.2.5 The contractor shall replace defective/worn machine parts (including projector) within 30 days of identifying the need.

3.2.5.1 Parts will be brand new and free of charge once part failure is confirmed by the contractor’s support team.

3.2.5.2 One exception; projector may be refurbished.

4.0 Contractor performance will be monitored and evaluated quarterly to ensure services are completed appropriately and in a timely manner.

INVOICING/BILLING:

Invoices should be submitted in arrears and after services have been rendered complete. Invoices must be submitted quarterly during the contract period.

The contractor will submit invoices quarterly during the contract period. The COR, Sara Bruzdewicz, for the VA Pittsburgh Healthcare System will certify the invoice for each quarter per the dates below:

Supporting documentation and a properly prepared invoice must be submitted.

All invoices must include:

● Name and Address of Contractor

● Invoice Date and Invoice Number

● Contract Number and Purchase/Task Order Number

● Date of Service

● Total price

Vendor Electronic Invoice Submission Methods: Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests. Electronic form means an automated system transmitting information electronically according to the accepted electronic data transmission methods below:

1. VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, OB10, to transition vendors from paper to electronic invoice submission. Please go to this website: http://ob10.com/us/en/veterans-affairs-us/ to begin submitting electronic invoices, free of charge.

2. The Contractor may contact FSC at the phone number or email address listed below with any questions about the e-invoicing program or OB10:

OB10 e-Invoice Setup Information: 1-877-489-6135 OB10 e-Invoice email: VA.Registration@ob10.com FSC e-Invoice Contact Information: 1-877-353-9791 FSC e-invoice email: vafsccshd@va.gov

Training The contractor may not have access to the VA network or any VA sensitive information under this contract. All Contractors must complete the hard copy version of “VA Privacy Training for Personnel without Access to VA Computer Systems or Direct Access to or use to VA Sensitive Information. A copy of this document will be provided and must be read, signed, and returned to Ms. Bagay before work commences.

Contractors will be required to comply with physical security guidelines by checking in at the front desk of Suite 400 each time they come on-site to perform contracted services. The Contractor must always be escorted by a VA employee or VA appointee. The hours of operation for this contract are Monday through Friday 0800 - 1630. Upon notice of award, we are requesting the work be performed within 1 week.

GOVERNMENT RESPONSIBILITIES:

CO Responsibilities: Only the Contracting Officer is authorized to make commitments or issue any modification to include (but not limited to) terms affecting price, quantity or quality of performance of this contract.

VA IT SECURITY REQUIREMENTS:

ISSO/PO Review:

The POC is responsible for ensuring that all Contractors comply with physical security policies. A compliant ID badge must be always worn by Contractors while on VA premises.

Contractors may not have access to the VA network or any VA sensitive information under this contract.

All Contractors must receive Privacy training annually using one of the following methods: • Complete “VA Privacy Training for Personnel without Access to VA Computer Systems or Direct Access to or Use to VA Sensitive Information” training by using VA’s TMS system (https://www.tms.va.gov/SecureAuth35/). Contractors may use the TMS Managed Self Enrollment method to complete the training in TMS.

• Complete the hard copy version of “VA Privacy Training for Personnel without Access to VA Computer Systems or Direct Access to or Use to VA Sensitive Information”. Signed training documents must be submitted to the COR/POC.

Training must be completed prior to the performance of the contract and annually thereafter. Proof of training completion must be verified and tracked by the COR/POC.