SOW- OAE.pdf

Statement of Work (SOW)

1. Background

The Defense Health Agency Contracting Activity (DHACA), Healthcare Contracting Division- Southeast (HCD-Southeast), on behalf of Naval Health Clinic Cherry Point (NHCCP), NC has a requirement for a replacement Auditory Brainstem Response/ Otoacoustic Emissions (OAE) Equipment. The Contractor shall provide all labor, material, tools, management, travel, and equipment necessary to supply the equipment to NHCCP in accordance with the specifications of the Statement of Work (SOW) as stated below:

1.1. SPECIFICATIONS CHARACTERISTICS:

• One (1) OAE Equipment with any insert phones, headphones, transducers, oscillators, probes, computer (laptop or desktop), printer, software and software licenses, and other accessories required to perform auditory brainstem response / otoacoustic emission testing.

• Brand Name items listed solely for Brand name or Equal comparison GSE Audera Pro Tests or Interacoustics Eclipse EP 25 with compatible accessories.

• Must be capable of stand-alone operation without network connectivity.

• OAE Equipment must be designed for use on adult population.

• Operable range from -20C to +50C

• Background noise does not exceed 45dBSPL (A weighted) Noise measurements should conform to ANSI S3.1 (maximum permissible ambient noise levels for audiometric test rooms)

• 110-120 volt/60hz. Connectivity to standard wall electrical outlet.

• Assess the function of the inner ear, specifically the outer hair cells of the cochlea, to detect early signs of hearing loss from noise exposure.

• Performs objective hearing checks supporting hearing conservation and readiness.

• Provides a comprehensive picture of auditory health which is critical for diagnoses of conditions such as tinnitus.

• New equipment only and all items must be covered by manufacturer’s warranty.

• Provide brief overview on site at time of installation.

• One (1) operator and one (1) service manual, each in English.

2. Delivery:

2.1. Delivery will be accepted on site located at NHCCP Occupational Health Clinic, 3907 Beachey Road, Cherry Point, NC 28533-0023. This includes, but is not limited to, the following:

2.2. Trucks cannot be left unattended and must be removed from unloading area after unloading.

2.3. Drop shipping is not acceptable. All deliveries must be received and handled by installer(s).

2.4. NHCCP will not provide equipment, tools or labor to assist in deliveries. All necessary equipment and manpower must be included in quote.

2.5. NHCCP will not provide on-site storage for this requirement. Any damage to the NHCCP facility and/or furniture being delivered must be repaired within 30 days at the Contractors’ expense.

2.6. The Contractor is responsible for providing the Government with a list of names and type of Government identification that will be used to enter and exit the facility.

2.7. The Contractor is responsible for notifying the NHCCP COR in advance of arrival and departure, providing review of all product and site conditions before signing off.

2.8. Work is to be performed between 8:00am and 4:30pm on weekdays unless specifically coordinated otherwise.

3. NHCCP specific requirements:

3.1. Contractor shall be an Original Equipment Manufacturer (OEM) authorized dealer, authorized distributor or authorized reseller for the proposed equipment/system such that OEM warranty and service are provided and maintained by the OEM. All software licensing, warranty, and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.

3.2. This procurement is for new Equipment ONLY; no remanufactured or "gray market" items. All Equipment must be covered by the manufacturer's warranty.

3.3. Software Applications: The Contractor shall provide and update all software applications, as they become available, through usual commercial channels. The Contractor shall make recommendations for application upgrades. “Software” means the application software and license to the Customer by the original software developer. “Customer” means the site of the firm, group, company, or corporation.

3.4. Software Support Services: The Contractor must provide unlimited telephone and email support to Customer inquiries regarding the use and operation of the software.

This does not include training in the use of the equipment, customer modifications, product development, or modification of existing source codes belonging to the Government.

3.5. Troubleshooting and Repair: Any problems with the system must be isolated and repaired by the Contractor. The Contractor will trouble shoot the hardware, software, and communications equipment to determine the best method of repair. If problems are found, the Contractor shall contact the appropriate and authorized maintenance organization or company and track the trouble call until it is resolved.

3.6. Contractor Responsibilities: During the term of this contract, the Contractor shall provide support at the Customers request and will use its best efforts to provide prompt software support services to the Customer by telephone. The Contractor shall provide telephone support to Customers between the hours of 8:00 am and 5:00 pm mountain time, Monday through Friday, excluding holidays recognized by the VA.

The Contractor shall use its best efforts to respond promptly to all inquiries by the customer within one (1) hour of notification that service is required.

4. GENERAL INFORMATION

4.1. Hours of Operation: Hours of Operation: Normal hours of operation are Monday through Friday from 8:00 am to 4:30pm EST, excluding holidays. All services shall be performed during normal hours of coverage unless requested and approved by the COR. Due to the nature of the project, the Contractor understands that a portion of the work will be performed in occupied areas. Therefore, work shall be performed in strict accordance with the Conformance Standards and OSHA regulations. Contractor shall perform work in a professional manner and shall minimize the disruption of normal operations of the facility including the occupied patient and staff areas.

Federal Holidays Observed by NHCCP are:

New Year's Day Labor Day Memorial Day Thanksgiving Day Christmas Day Juneteenth

M L King's Birthday Columbus Day President's Day Veterans Day Independence Day

4.2. NHCCP Point of Contract: Will be provided at time of award.

4.3. Security Requirements: The Contractor’s employees must wear visible identification and company uniforms, approved by the COR, at all times while on the premises of NHCCP. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the COR. NHCCP will not invalidate or make reimbursement for any parking violations of the Contractor under any conditions. Smoking is prohibited at the NHCCP. Possession of weapons is prohibited. Enclosed containers, including tool kits, must be subject to a search.