SOW_ LAVs Retrograde Repair.pdf

STATEMENT OF WORK (SOW)

(SCO Haiti) Retrograde, Repair and Return Nissan Patrol Light Armored Vehicles (LAVs)

1 February 2023

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to retrograde, repair and return three (3) Light Armored Vehicles (LAVs) Medium-Sized Sport Utility Vehicles (SUVs) in support of Security Cooperation Office (SCO) Haiti as defined in this SOW except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: SCO Haiti requests an immediate replacement and upgrade of the motor fleet due to faulty vehicles, safety hazards, and high risk of accidents while driving the SCO's vehicles. Haiti has been designated a HIGH THREAT POST by the Department of State (DoS) making up armored vehicles a necessity to SCO safety of operations. In the last 5 years, several documented incidents involving the SCO motor fleet, including vehicle accidents, flooded vehicles, and incorrect replacement parts for the up-armored vehicles.

With the General Services Office (GSO) mechanical and maintenance crew's assistance, the SCO's logistics specialist conducted a safety assessment of each SCO's vehicles. This assessment included vehicle body, systems, power-train and chassis, interior, and auto parts. As a result, the assessment team found numerous mechanical deficiencies in all three vehicles. The assessment team produced a datasheet annotating the most dangerous defects most likely to cause accidents.

1.3 Objectives: The objective is to provide three (3) fully operational LAVs in accordance with the SCO Haiti Assessment Report (Attachment 2).

1.4 Scope: The contractor shall provide materials, parts and non-personal services to repair, replace and sustain three (3) LAVs.

1.5 Period of Performance: The contractor shall start this requirement no later than five business days after receipt of the LAVs. The contractor shall not exceed 180 days after receipt of vehicles from SCO Haiti for return shipment to be executed.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The Contractor’s QCP is the means by which the Contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall submit their QC Plan as part of the contractor’s proposal if QCP will be evaluated”. The QCP shall be submitted within thirty (30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO or Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection System: The contractor shall develop, implement and maintain a system to inspect the services to ensure compliance with SOW requirements, and applicable laws and regulations. The contractor shall specify a scheduled frequency of inspections, the titles of the individuals who shall do the inspection, and their organizational placement.

1.6.1.2 Deficiency Prevention: The contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable. The Quality Control Plan shall be designed to intercept inferior services before they are provided to the Government.

1.6.1.3 Inspection Files: The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. This documentation shall be kept on site and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.4 Complaints: The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval. The Quality Control Plan shall be updated, at no additional cost to the Government, as required to preclude a recurrence of the complaint.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: The contractor is not required to perform services on holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business and the timely completion of this requirement in accordance with the contract. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The retrograde and repair work to be performed under this contract will be performed at the Contractor’s facility. Delivery of the repaired LAVs and parts will be disclosed in the official contract.

1.6.6 Type of Contract: The Government anticipates the award of a Firm-Fixed Price contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON and/or HPCON: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) and/or Health Protection Condition (HPCON) at any individual installation change, the Government may require changes in contractor security matters and/or health protection measures or processes in accordance with DoDI 2000.16. During FPCONs and/or HPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.3 Escorts: Reserved.

1.6.7.4 Personnel Security Clearance Requirements: Reserved.

1.6.7.5 Background Checks: Reserved.

1.6.7.5.1 Background Check Notification Requirements: Reserved.

1.6.7.5.2 Remedies: Reserved.

1.6.7.5.3 Subcontracts: Reserved.

1.6.7. 6 Contractor Common Access Card (CAC) Eligible Requirements: Reserved.

1.6.7.6.1.1 Federal Installation/Facility Access: Reserved.

1.6.7.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Reserved.

1.6.7.7 Employment Eligibility: Reserved.

1.6.7.8 Access to Government Information Systems: Reserved.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: Reserved.

1.6.9 Contracting Officer Representative (COR): Reserved.

1.6.10 Key Personnel: Reserved.

1.6.11. IA/IT Training Certification: All Contractor employees and subcontractor employees supporting IA/IT functions must be certified upon contract award as directed in DoD 8570.01-M, DFARS 252.239.7001, and AR 25-

2. Baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.12 Identification of Contractor Employees: Reserved.

1.6.13 Contractor Travel: Reserved.

1.6.14 Other Direct Costs (ODC) This category includes shipping expenses associated with LAVs and requested parts.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the

Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this SOW. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.3 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.19 General Training Requirements: Reserved

1.6.20 Overseas Training Requirements: Reserved.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility. The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Statement of Work.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the SOW. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10. Statement of Work (SOW). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.11. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.12. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.13. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.14. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.15. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.16. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.17. Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.18. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT Anti-Terrorism CAC Common Access Card CFR Code of Federal Regulations CI Counter Intelligence CLIN Contract Line Item Number CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DNA Deoxyribonucleic Acid (DNA) DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction DoS Department of State FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FN Foreign National FPCON Force Protection Condition FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property GFS Government Furnished Services GSO General Services Office HPCON Health Protection Condition IA Information Assurance IAW In Accordance With IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer LAVs Light Armored Vehicles

LN Local National LOA Letter of Authorization NCIC-III National Crime Information Center Interstate Identification Index NIST National Institute of Standards and Technology ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration OPSEC Operation Security PIPO Phase In/Phase Out PPL Priority Parts List PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity SCO Security Cooperation Office SCR Service Contract Reporting SOP Standard Operating Procedures SOW Statement of Work SPOT Synchronized Predeployment and Operational Tracker SUVs Sport Utility Vehicles TCN Third Country National TE Technical Exhibit TSDB Terrorist Screening Data Base US United States U.S.C. United States Code USNB United States Naval Base USSOUTHCOM United States Southern Command

THIS SECTION INTENTIONALLY LEFT BLANK

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: Reserved.

3.2 Facilities: Reserved.

3.3 Utilities: Reserved.

3.4 Equipment: The Government will provide three (3) Nissan Patrol Light Armored Vehicles (LAVs) for retrograde and repair.

3.5 Materials: Reserved.

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this SOW.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to retrograde, repair and return three (3) fully operational Light Armored Vehicles (LAVs) in support of Security Cooperation Office (SCO) Haiti as defined in this SOW except for those items specified as government furnished property (GFP) and government furnished services (GFS). All work performed shall be in accordance with commercial, industry and Occupational Safety and Health Administration (OSHA) standards.

5.2. Vehicle Repair. The contractor shall provide materials, parts and labor to repair, replace and fix damages to the three (3) LAVs to include: Ignition, Electrical, Steering, Brake, Suspension, Shock Aborber, Wheel Assembly, Engine, Transmission and Power Train, Armor Body/Frame and Camera systems to include any found in addition to the SCO Haiti Assessment Report (Attachment 2); provide QC inspection of all LAV systems to ensure operational capability and warranty protection for parts.

In coordination with ARSOUTH G4 and SCO Haiti receive and return shipment of the vehicles to SCO Haiti and positive receipt is confirmed. Shipping costs will be borne by US ARSOUTH G4.

5.3.

Service Contract Reporting (SCR): The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USSOUTHCOM via a secure data collection site. If required, the COR shall monitor and verify the accuracy of the contractor's input into Service Contract Reporting (SCR) at https://beta.sam.gov .

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

6.1.14 ISO 9001: 2015 Certification for Manufacturing of Armored Vehicles

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements Summary

7.1.2 Attachment 2 – SCO Haiti Assessment Report

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the SOW verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard

Performance Threshold

Method of Surveillance

Deduction

1. Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to retrograde, repair and return three (3) fully operational Light Armored Vehicles (LAVs). [SOW paragraph 5.1]

Retrograde, repair and return three (3) fully operational Light Armored Vehicles (LAVs).

100% Compliance 100% Inspection,

2. Combating Trafficking in Persons FAR 52.222-50c.

The Contractor shall Notify its employees of

a. The United States Government's zero tolerance policy described in paragraph

(b) of this clause The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment

100% Compliance 100% Inspection,

3. Service Contract Reporting [SOW paragraph 5.3

100% Compliance 100% Inspection, ATTACHMENT 2

SCO Haiti Assessment Report (See Attached)