SOW - Kiosk_system_349_fss.docx

349 FSS | Statement of Work

1. Summary & Scope The 349 FSS requires two (2) customizable sign-in tools to provide customers with a quick and easy way to sign in, allowing technicians to manage day-to-day interactions, and giving managers the ability to pull management reports to capture key statistical data. The two (2) kiosks will be accompanied by two (2) wall-mounted status boards allowing customers to see their status in the queue.

This standalone system does not require connection to the Air Force Network or equipment, connecting instead to a commercial wireless network using a government-supplied device. This modernizes the current paper-roster system, reducing wait times, improving customer prioritization, and enabling robust operational tracking for leadership.

2. System Deliverables & Salient Characteristics

2.1 Kiosk Hardware & Installation

The contractor shall perform all necessary labor and modifications (including supply of required materiel and parts) to install Kiosks in the FSS lobbies. Kiosks shall be located in areas with in-place power sources.

The Kiosks for FSS will be a fully standalone Kiosk system

2.2 Web Interface & Software Requirements

The contractor shall provide a fully standalone Kiosk system with a Website interface. The required salient characteristics of the Kiosk system are as follows:

Contractor will work one-on-one with the organization to customize the system web interface to meet branding, graphics, and the organization’s designs of home screens and menus.

Ability to notify customers of shutdown of specific services, with customizable messages.

Ability for customers to check status and “get in line” from a commercial website without being physically present standing in line.

Ability to have specific service days and hours for customers to accommodate walk-in vs. appointments only.

Specially designed reports based on specific Leadership Reporting requirements.

Reports showing the Staff performance metrics which assists in counseling/training needs.

Special reports showing time/day customer inquiries which assists with personnel resource allocation.

Customized notification feature allowing specific instructions to be given to the customer depending on which service they sign in for.

Reports showing customers’ issues were fully resolved without pending any further actions.

Reports showing overall totals and averages for each reporting period (daily, weekly, monthly, quarterly, etc.).

Reports showing totals and averages for each different organization and sub-organization’s services.

Reports must be able to export to Microsoft Office Excel 2016 and later.

Web Interface and reports must be able to show trends for peak service times.

Web Interface and reports must be able to generate performance and productivity of staff members.

Web Interface will need to have an unlimited number of users with manager rights to the website for management.

Customers have the option to receive text messages on their queue status.

2.3 Status Display Boards (Smart TVs)

The contractor shall provide two (2) 42-inch Smart TVs and mounts to be wall-mounted as status display boards. All wall mounts will use any and all appropriate bracing that may be necessary and screwed into wall studs.

FSS — Two (2) Smart TVs wall-mounted.

Smart TVs will use standard 110 AC power outlet.

Smart TVs must be capable of connecting to commercial internet using a MiFi and capable of accessing the contractor’s website.

TVs shall be placed where there is an in-place power source.

3. Project Timeline:

Contractor shall fulfill this requirement within 60 days of award.

4. Address:

349th Force Support Squadron, Bay F, 531 Waldron St, Bldg 239, Travis AFB, CA 94535

5. Operational & Compliance Requirements

5.1 Training & Knowledge Transfer

The contractor is responsible for training all necessary government members on the day-to-day upkeep and operation of system hardware and administrative software, along with any other knowledge transfer and/or technical training deemed necessary.

5.2 Standards & Compliance

The contractor shall adhere to all standards governed by the National Fire Protection Association (NFPA-101 Life Safety Code, 2012 Edition). No firewall discontinuities are authorized.

5.3 Schedule of Work

The contractor shall schedule the installation, maintenance, or technical support for this project during normal duty hours Monday – Friday (0700 – 1645).

5.4 Testing & Verification

The contractor shall fully install, test, and verify operational capability of all interfaces, hardware, software, and modifications set forth in this SOW.

5.5 Warranty & Support

The contractor shall provide a 1-year warranty providing for labor and technical support (both on and offsite).

5.6 Building Modifications

If any building modifications are required, contact the facility manager below:

NICHOLAI FULLER, MSgt, USAF (AGR) NCOIC, Customer Support

DSN: 837-2345/2346

Such building modifications herein envisioned include, but are not limited to:

Drilling holes in walls Cutting walls Modifying permanent, integral, or structural building components. (In this case, routing cables above the ceiling tiles would not be considered a building modification.)