SOW ISP Service 2020.pdf

STATEMENT OF WORK COMMERCIAL INTERNET

SERVICE WESTOVER ARB MA

07 August 2020

1. The Contractor shall provide all personnel, equipment, materials, supervision, transportation, labor, and other items and services necessary to provide commercial high-speed fiber internet service to Westover ARB that will include either connecting to existing Charter fiber feed which is currently terminated in Building 1800(Demarcation) or provide a new fiber feed to Building 1800(Demarcation) utilizing the Westover Manhole Duct System. Government will provide fiber connection from Building 1800(Demarcation)to Building 1510 where Contractor will install Router/Gateway device and Firewall to provide high-speed fiber internet at Westover ARB.

2. High speed fiber internet service is delivered over government owned fiber throughout the base from Building 1510 where (Contractor) owned and maintained Router/Gateway and Firewall equipment will be located, this service will support the following locations:

Building 1850, Wing Headquarters PA (Wireless) Building 1204, Wing Conference Center (Wireless) Building 7075, Hangar 3-PAX Terminal (Wireless) Building 1610, (Wired) Building 1100, Computer Learning Center / Family Services (Wired & Wireless) Building 1750, Fitness Center (Wireless)

3. Government will maintain everything beyond the firewall (fiber, switches & wireless access points).

4. Government reserves the right to expand service/increase speed to different areas of the base if required in the future.

5. A minimum 100 Mbps download speed should be attained and at least 100 Mbps upload speed should be attained for wired and similar initial speeds for 802.11n for wireless connectivity and should be able to support WiFi- protected Access version (WPA2) encryption.

6. Service Provider shall provide contractor owned and maintained equipment (router/gateway & firewall) to include any necessary software, policy updates, hardware upgrades or replacements during the lifecycle of the contract to maintain fastest available upload and download speeds at the same contracted rates.

7. Contractor shall label all contractor owned and maintained equipment to easily identify the equipment as non- government owned.

8. Contractor shall provide documentation and network maps of infrastructure, and keep current as system changes.

9. The contractor will provide basic web filtering of government identified categories of web content.

10. Contractor shall provide a service contract with a base year and 4 option years plus 6 months.

11. Contractor shall ensure that the 439th Communications Focal Point, receives at least 72 hour advanced notification of all planned and/or scheduled service interruptions or maintenance, and immediate notification of unplanned outages by contacting (413) 557-7999 and email 439cs.scosf@us.af.mil.

12. The Government’s technical point-of-contact for the contract shall be Mr. Robert Mersincavage, (413) 557-3949.

13. The Government’s Project Manager for the contract shall be Mr. Christopher Petrucci, (413) 557- 2565.

mailto:439cs.scosf@us.af.mil