SOW IR Microscope service May 31 2023.pdf

STATEMENT OF

WORK

Perkin Elmer Spotlight 400 FT-IR Microscope Service Contract

(PRODUCT)

GENERAL INFORMATION.

1.0 SCOPE OF WORK.

Contractor will supply a service plan to include unlimited onsite service, 24-hour phone support for troubleshooting, all repairs including parts, labor, travel, and preventive maintenance kits for 1 year. Onsite response in two weeks or less to carry out corrective action. Remote telephone support provided within 1 business day.

Regarding equipment, all parts that need to be replaced will be 100% OEM, all service work will be carried out by Perkin Elmer. One PM visit during the contract period will be conducted at USDA and Perkin Elmer (coordinated by Service Plan Contractor) – PM visit will take place no more than two months after request is made.

Features, Components, Accessories, Modules, Software and/or Services to be included:

1) service delivering 1 year coverage - all service/repair using original parts.

2) service work performed by original equipment technician.

3) one preventive maintenance trip per year

2.0 BACKGROUND.

The Perkin Elmer Spotlight 400 FT-IR Microscope provides important information to accomplish the milestones of the CRIS project. It is a complicated instrument which would benefit from yearly preventive maintenance visits carried out by the original (Perkin Elmer) manufacturer. In the event of needed repairs, these can be costly, which necessitates the purchase of a service plan that allows all work to be carried out by original (Perkin Elmer) manufacturer.

CONTRACTOR REQUIREMENTS.

3.0 TECHNICAL REQUIREMENTS/TASKS.

Technical Specifications:

1) The requirement is to provide a one-year service plan for the Perkin Elmer Spotlight 400 FT-IR Microscope in the Plant Polymer research unit of the USDA/ARS in Peoria, Illinois.

2) Unlimited on-site service to carry out all repairs using original (Perkin Elmer) parts and service work provided by qualified original (Perkin Elmer) personnel.

3) One preventive maintenance visit per year

4.0 GOVERNMENT FURNISHED.

N/A

5.0 DELIVERABLES/SCHEDULE.

KEY DELIVERABLES:

Item No.

Deliverable Objective Due

1 Service agreement N/A No later than 120 days after purchase order is provided to the vendor

6.0 TRAVEL.

Not applicable for this is a purchase. However, note, for the preventive maintenance visit, and if on-site repairs are needed, travel to the instrument site will be required.

7.0 CONTRACTOR’S KEY PERSONNEL.

Not applicable, this is a purchase. However, note, for the preventive maintenance visit, and if on-site repairs are needed, travel by suitable original equipment technicians to the instrument site will be required.

8.0 SECURITY REQUIREMENTS.

If an on-site visit is required - a copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, where only the name of the technician provided via email or telephone will be necessary.

Security access to the NCAUR facility will be provided based on this identification requirement.

9.0 DATA RIGHTS.

Not applicable

10.0 SECTION 508 – ELECTRONIC AND INFORMATION TECHNOLOGY

STANDARDS.

N/A – no equipment is being purchased.

11.0 SECTION 889 OF THE NATIONAL DEFENSE AUTHORIZATION ACT

CERTIFICATION

Offeror will represent that:

(1) It will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation.

(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that it does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services.