SOW_Hobart_5yr_CanteenKitchen_DCVAMC-FINAL.docx

B.3 STATEMENT OF WORK

Hobart Assurance — Preventive Maintenance, Corrective Repair & Emergency Repair Services Canteen Commercial Kitchen Equipment | Washington, D.C. VAMC | May 2026

Customer POC

Contractor POC

1. PURPOSE

This Statement of Work (SOW) defines the requirements for Hobart Assurance preventive maintenance, corrective repair, and emergency repair services for thirty-six (36) commercial kitchen equipment units in the Canteen at the Washington, D.C. VA Medical Center. The contractor, Hobart Service (ITW Food Equipment Group, LLC), shall provide all labor, travel, and parts necessary to sustain equipment in manufacturer-rated operating condition for the full five-year period of performance.

2. BACKGROUND

The DCVAMC Canteen operates 36 commercial kitchen equipment units across cooking, warewash, and food machine categories that directly support daily patient meal service. Equipment brands include RATIONAL (A/SHAM), Vulcan, Frymaster, Broaster, InSinkErator, Ecolab, Wells, Marsal, and Bunn.

Hobart Service (ITW Food Equipment Group, LLC) is the authorized multi-brand service provider for this equipment inventory. A five-year Hobart Assurance contract (Customer ID: S0464618) was proposed by Cullen J. Cook, Hobart Service, on May 19, 2026, with an effective date of June 1, 2026, and an end date of June 6, 2031.

The contract was submitted to the DCVAMC Contracting Office (688) for award action. This SOW defines the Government's requirements and acceptance criteria for the contracted scope.

3. SCOPE OF WORK

The contractor shall provide all labor, travel, and OEM replacement parts necessary to perform the following services for all 36 units listed in Section 4:

3.1 Hobart Assurance — Standard Coverage

The Hobart Assurance Standard plan includes the following features for all covered units, per Hobart Service Plans Terms and Conditions:

1. Labor & Travel: Included for all service calls during Coverage Time (Monday–Friday, 8am–5pm local time, excluding Hobart holidays).

1. Parts & Freight: OEM replacement parts and freight included for all covered repair calls (Excluded Parts and Expendable Parts per Hobart T&Cs apply).

1. Unlimited Service Calls: Unlimited quantity of annual service calls under the Unlimited Call Plan for all covered units.

1. Emergency Response Time: 1 Business Day (when 24/7 emergency coverage is not selected; see Note below).

1. Standard Response Time: 2 Business Days for non-emergency calls.

1. Maintenance Inspections: Optional — not selected in this contract. May be added by mutual written agreement.

1. Proactive Maintenance Calls: Optional — not selected in this contract. May be added by mutual written agreement.

Note: 24/7 Emergency Coverage is not included in this contract. Service calls outside Coverage Time (M–F, 8am–5pm) will be responded to at the start of the next Coverage Time period at no additional charge, per Hobart T&C Section 1(b).

3.2 Corrective / Unscheduled Repair

1. Respond to equipment failure calls and perform all corrective repairs necessary to restore equipment to manufacturer-rated operating condition.

1. All OEM-specified replacement parts required for repair are furnished and installed under the Assurance plan at no additional charge to the Government (subject to Excluded Parts and Expendable Parts as defined in Hobart T&Cs Section 2(k) and 2(l)).

1. Submit a completed work order/service report to the COR within 24 hours of each corrective repair visit.

3.3 Documentation and Reporting

1. Provide a written service report for every visit including: date, technician name, equipment model/serial number, description of work performed, parts replaced (with part numbers), equipment condition upon completion, and technician signature.

1. Provide a monthly summary report to the COR listing all work orders completed, equipment status, and any open issues or recommended capital actions.

1. Notify the COR immediately (verbally) upon discovery of any safety hazard; provide written follow-up within 24 hours.

1. Provide an annual equipment condition report no later than 30 days before each contract year end.

3.4 Contractor Compliance Requirements

1. All work shall comply with NSF/ANSI 4 for commercial cooking equipment, NFPA 96 for fire protection, and OSHA 29 CFR 1910 general industry safety standards.

1. All contractor personnel shall comply with VA security, PIV credentialing, and badging requirements before performing any work on VA premises.

1. Contractor shall maintain infection control protocols protecting occupied patient care and canteen areas during all service visits.

1. Hobart Service shall only install genuine OEM replacement parts. Customer-provided parts will not be installed per Hobart T&C Section 8.

1. Contractor shall provide at least 1 business day notice of cancellation of any scheduled service call per Hobart T&C Section 15(c).

4. EQUIPMENT SCHEDULE — 36 UNITS

Coverage Period: May 20, 2026 – May 19, 2027 (Year 1). Annual pricing escalates 5% per year per Hobart Assurance schedule.

Note: Unit pricing is based on equipment age, Service Product type, and Assurance plan tier as quoted by Hobart Service on May 19, 2026 (Offer Valid Until: August 17, 2026). Refer to the attached Hobart Service Products Agreement (Customer ID: S0464618) for unit-level serial number and coverage detail.

5. PERIOD OF PERFORMANCE

BASE PLUS 4 OPTION YEARS

Contract Effective Date (per Hobart Service Agreement): TBD. Contract End Date: TBD. Automatic Renewal: No.

6. PLACE OF PERFORMANCE

All services shall be performed on-site at the Washington, D.C. VA Medical Center, 50 Irving Street NW, Washington, DC 20422. Equipment shall not be removed from the VA facility without prior written COR authorization.

7. GOVERNMENT-FURNISHED PROPERTY / RESPONSIBILITIES

1. DCVAMC will provide access to Canteen and kitchen areas during Coverage Time (M–F, 8am–5pm). After-hours access requires advance coordination with DCVAMC Police.

1. The Government shall prepare the site for services per Hobart T&C Section 15.

1. The Government shall provide Hobart Service with at least 30 days written notice of any VA rules or requirements applicable to the services per Hobart T&C Section 15(b).

1. No Government-Furnished Property will be provided. The contractor is responsible for all tools, test equipment, and parts.

8. DELIVERABLES

9. ACCEPTANCE CRITERIA

1. All repair tasks specified in the work order have been completed per this SOW and manufacturer specifications.

1. All replaced parts are OEM-specified per Hobart T&C Section 8 and documented by part number in the service report.

1. Equipment is returned to manufacturer-rated operating condition and confirmed functional by the COR.

1. Service report is complete and submitted to the COR within 24 hours.

1. All work areas are clean, debris-free, and restored to pre-service condition.

10. CONTRACT EXCLUSIONS

The following are excluded from the Hobart Assurance Standard scope per Hobart T&C Section 13 and are subject to additional charges at Hobart Rates if service is performed:

1. Excluded Parts: Attachments/accessories (bowls, agitators, etc.), fryer tanks, boiler/booster water tanks (unless warranty-covered), refrigeration/HVAC motors ≥1hp, compressors ≥1hp, heat exchangers, wireless DPAC network assembly.

1. Expendable Parts: Fryer baskets, door gaskets, slicer knives, seals, filters, wash arm components, lamps, and similar consumable/ordinary wear items.

1. Damage from fire, water, burglary, accident, abuse, Acts of God, terrorism, or intentional destruction.

1. Customer failure to operate equipment per manufacturer instructions.

1. Calibrations or adjustments to alter temperature or product appearance.

1. Water-related issues, firmware/software upgrades, welding services, wireless DPAC network assembly.

1. Services on equipment designated End of Life by Hobart Service.