SOW Grand Prairie Pact Clinic Signage Draft Only.pdf

***DRAFT ONLY***

North Texas VA Medical Center 4500 S. Lancaster Road

Dallas, Texas 75216 Grand Prairie PACT Clinic Signage

549-24-2-5040-0060

STATEMENT OF WORK

1. PROJECT SUMMARY

The Grand Prairie PACT Clinic Signage is a turnkey signage project. This statement of work includes all work. The project will consist of 3 phases of the design build process. Phase 1 will include programming for new interior and exterior signage in all areas, 100% specifications for the complete interior wayfinding system for signage at Grand Prairie PACT Clinic, and the complete exterior identification and wayfinding system for signage. Once the specifications and drawings are approved, Phase 2 will commence. Phase 2 will include fabrication and delivery of new interior and exterior signage as detailed in the approved specifications and drawings. Upon delivery of the new signage, phase 3 will commence.

Phase 3 will include installation of new signage, followed by a comprehensive punchlist walkthrough process for quality control and 100% completion. The new signage will align with the VA North Texas Healthcare System signage standards. This project is in line with the VAMC’s continuing effort to move patients more efficiently throughout the hospital, reducing stresses on both patients and staff, and increasing hospital efficiencies. All signage must be brand name or equal and all functions, finishes and sizes match exactly to the VA North Texas Healthcare System standards.

2. SCOPE OF WORK

The project scope of work specifically includes interior signage at Grand Prairie PACT Clinic; and exterior signage for all parking lots, roadways, buildings and pedestrian pathways at the facility. The scope of work includes using the established interior and exterior signage standards (developed in contract VA101F-17-C-3084 recently concluded) for the VA North Texas Healthcare System to develop a complete interior and exterior signage and wayfinding program for the Grand Prairie PACT Clinic

Phase 1 – Interior Signage Planning and Programming Sign programming will include on-site visits as needed to collect information necessary for development of the Sign Program Documents. The Sign Program Documents shall reflect the established VANTHCS signage standards (see attachments A1 and A2) and include Signage Program standards, Sign Specification drawings for each sign type, Sign Message Schedule detailing information on each unique sign, and Sign Location Plans indicating the specific installation location for every sign. There will be electronic and hard copy reviews at 70%, 90% and 100% completion. The 100% documents will be considered Construction Documents and include: detailed signage drawings, material specifications, message schedules, and mounting instructions for each sign type (including identification, wayfinding, life-safety, regulatory and informational signs), linked to associated floorplans and site plans showing the location of each sign. The final package will have all documents needed for manufacture and installation of this part of the interior and exterior signage program. The solution will provide orientation to all patients and visitors from the time they arrive on campus, to the time they eventually return to their point of arrival. The final plan will clearly define the space the visitor has entered and effectively communicate how the visitor will self-navigate to their planned destination. The contractor will provide a complete signage plan based on an overall understanding of the PACT Clinic and life safety codes. The Phase 1 deliverable will include 100% review level Sign Program Documents, sign type specifications, sign message schedules and sign location plans detailing fully the sign program. Interior sign type categories will include identification, wayfinding, life-safety / regulatory and informational.

Exterior sign type categories will include campus identification, building identification, vehicular and pedestrian wayfinding, and Department of Veterans Affairs branding. The completed integrated solution will include all areas. The project will also include a review of, and programming for, new life-safety / regulatory signage for compliance with accessibility laws, building codes, life-safety codes, health codes, local sign ordinances and authorities having jurisdiction including IBC, IFC, ADA/ABA. The VA Integrated Project Team including representatives from Engineering, Interior Design, Space Planning, MAS, Facility Planning, Public Affairs, and others will work with the signage contractor to review final signage documents and indicate approval to manufacture products.

Deliverables for Phase 1: (1) Electronic set and (5) Hardcopy sets (11x17 and 30x42) of 100% Sign Program Documents. The Sign Program Documents will include: Signage Program design standards for typography, symbols, mounts, images, and finishes; Sign Drawings detailing each sign type and include all product specifications, measurements, finishes, construction details and full-color illustration; Sign Message Schedule listing all signs by a unique sign number, sign type, message, mount, and installation instructions, separated by floor; and a Sign Location Plan showing the location of each individual sign planned for the facility on the floor plan. The Sign Drawings and all signage specifications must match exactly the sign type standards utilized by the VANTHCS Dallas Campus (Attachments A1 and A2).

Phase 2 – Signage Fabrication and Delivery The Signage Contractor shall fabricate all signage to the exact specifications detailed in the Phase 1 100% Construction documents. All signage products must match exactly the sign type standards utilized by the VANTHCS Dallas Campus (Attachments A1 and A2) for design and branding continuity and improved, streamlined serviceability throughout the VA NTHCS system. All signage must be fabricated by the Signage Contractor in full and may not be outsourced to other fabricators for any reason, to ensure product quality, lead times and future material availability. The Signage Contractor will provide real time updates to the VA IPT on the fabrication process and state of completion, and will allow access by the VA IPT team into its signage manufacturing facility for progress review and quality inspection during the fabrication process as required. The Signage Contractor will stage all production methods and organize all finished products in the most efficient way for transition to the job site and offer reduced shipping transportation costs to the VA.

Phase 3 – Removal of Existing Signage / Installation of New Signage The Signage Contractor will remove all existing interior and exterior signage as required on the project.

The contractor will review all work areas with the VA IPT and identify all signage to be removed before commencing any work. Existing interior signage will be removed with care to minimally disturb any affected wall surfaces. The Signage Contractor will then repair all surfaces to pre-removal condition or better by removing residual adhesives, patching, and painting the wall, repairing adjacent surfaces, etc.

Existing exterior signage will be removed with care to minimally disturb any affected surfaces and ground conditions. The Signage Contractor will remove above-grade spoils and repair landscaping to pre-removal conditions or better by replacing and shaping ground conditions, etc. All signage that is removed shall be recycled as possible and disposed of by the Signage Contractor. Documentation of all recycled materials shall be provided to the VA IPT.

The Signage Contractor shall provide professional installation services to install new signage products in compliance with the 100% Construction Documents. Proper installation services are essential for the overall quality and effectiveness of the signage program. The Signage Contractor shall utilize a dedicated team of installation professionals that it employs and dispatches directly and who are direct representatives of the Signage Contractor. The Installation Team shall include an Installation Foreman to oversee all onsite work and provide daily reports to the VA IPT; individual Installation Crew Leaders to oversee specific work crews and who report to the Installation Foreman, and Installation Team Members who are factory trained and certified in proper signage installation techniques.

During and immediately following all major installation phases, the Signage Contractor shall perform on-site punchlist walkthroughs and reviews with the VA IPT. All signage will be inspected for product, material and installation quality and craftsmanship, ensure all signage systems, products, materials, finishes, and details match the 100% Construction Documents and the VANTHCS Signage Standards (attachment A1 and A2).

The Signage Contractor shall generate each punchlist using an iPad application that incorporates the 100% Construction Documents in their original file formats, and will also provide an iPad with the same application and access to the same files to the VA IPT for their use and cross reference. The punchlist will be exported directly from the iPad application to the Signage Contractor’s computer servers to generate the punchlist report.

Phase 4 – Long Term Maintenance Support Following project completion, the Signage Contractor will provide long-term signage maintenance support services to the Grand Prairie PACT Clinic. The contractor will conduct walkthroughs at regularly scheduled intervals to review and inspect all signage, ensuring the quality and integrity of the new signage program is maintained. The signage contractor shall generate a maintenance survey walkthrough punchlist using an iPad application that incorporates the original project 100% Construction Documents in their original file formats, for quality assurance to original project standards.

The signage contractor will also provide an iPad with the same application and access to the same files to the VA IPT for their use and cross reference. The punchlist will be exported directly from the iPad application to the Signage Contractor’s computer servers to generate the punchlist report. Following each survey, the signage contractor will provide a written report and detailed list of recommended signage updates and maintenance needs for VA consideration.

3. QUALIFICATIONS FOR SCOPE OF WORK

The ideal Contractor has demonstrated experience in providing turnkey signage programs for health care facilities.

The Signage Contractor will provide all project management, signage fabrication and construction, installation services and long-term maintenance services. Previous experience at the VA NTHCS will be given special consideration.

The Signage Contractor activity and experience requirements are:

1. Primary business activity (70%) is in the field of signage fabrication from raw material to finished product (NAICS Code: 339950-Signage Manufacturing).

1. Must have in-house graphics team available to assist with re-numbering rooms and must have the ability to provide location plans in AutoCAD.

2. Knowledge of medical terminology and operational characteristics of medical centers and clinics.

3. Knowledge of all regulatory, life safety and ADA codes for interior signage.

2. Must be the original manufacturer and original source of supply of all modular signage system products that are specified in the VA North Texas Health Care Signage standards.

a. Signage must be a modular system, comprised of an extruded aluminum structural rail, removable inserts that load horizontally onto the structural rail, and endcaps that secure the inserts into position.

b. Signage must be able to connect with signage currently used in the hospital.

c. Signage must function and match finishes and sizes exactly that are currently VA approved, therefore providing VA patients with a consistent and comprehensive signage system and maintaining uniformity throughout the hospital.

d. Signage must be able to integrate with the parts inventory that is maintained centrally at the North Texas Healthcare System – Dallas campus.

e. Replacement inserts shall be readily available for updating all graphics on the sign face and shall be fabricated for use specifically with the extruded aluminum rail system.

f. Inserts shall be interchangeable between existing signs.

g. Fabrication lead times of 4-weeks or less.

h. Maintenance order lead times of 2-weeks or less.

3. Must offer a quick ship program featuring coupons that can be redeemed for complete signs or replacement inserts.

4. Must offer a minimum 2-year product warranty.

5. All products, materials and components must be available for purchase under GSA Contract for future order requirements.

6. Must be an active and ongoing business concern for a minimum of 40 years in the same primary field of signage manufacturing.

7. Demonstrate experience on similar projects including: wayfinding, fabrication, delivery, and installation on one comprehensive contract.

8. Must have extensive experience in developing large-scale interior and exterior signage programs in large-scale medical center environments, including at least five (5) VA Medical Center projects which featured multiple product and service components.

Signage Product Standards and Construction Requirements

1. All signage must be brand name or equal, and all functions, finishes and sizes match exactly to the VA North Texas Healthcare System standards (Attachment A1).

2. Basis of Design: 2/90 Sign Systems Slide Modular

3. Submittal Requirements

a. Contractor shall submit physical samples of the following sign types to confirm compliance with VA NTHCS standards (refer to Attachment A1 and A2 for detailed specifications and salient characteristics):

i. XB1 – Exterior Non-Illuminated Sign Panel

ii. Xi2.1 – Exterior Non-Illuminated Post and Panel Sign

iii. I4.b – Interior ADA Exam Room ID Sign

iv. I9.1B – Interior ADA Patient Room ID VitalSign

v. W2.s – Interior Wayfinding Enhanced Directional Sign

4. General:

a. Interchangeable Component Sign System shall be comprised of three primary components: Structural Rail, Copy Insert(s) and Interlocking End Caps or Frame.

b. Interior sign system is capable of being arranged in a variety of configurations with a minimum of attachments, devices and connectors.

c. Interior sign system shall be available in two thickness: standard profile of 9/16” thick and accept Copy Inserts on both sides, thin profile of 9/32” thickness and accept inserts on one side.

d. STRUCTURAL RAIL

i. Structural Rail utilizes horizontal rails, spaced to allow uniform, modular sizing of Inserts in 1” increments (US imperial). It is the internal structural member of the sign in extruded 6063-TS aluminum, anodized black.

ii. The Structural Rail may accept an ABS plastic, aluminum or wood laminate

Insert on one or both sides, depending upon sign style.

iii. Structural Rail shall allow for different mounting devices including: wall mounting for screw-on applications, pressure sensitive tape, freestanding mount, fabric panel mount, ceiling mount, and other mounting devices as specified.

iv. Structural Rails can be converted in the field to permit a sign to be enlarged from one size to another, in height or width.

v. Rail Joiners extruded in black PVC plastic. Rail Joiners connect Structural Rails together providing a butt joint along their edges; Rail Joiners are not visible in rail assembly.

vi. Accent Strips extruded in 6063-T5 aluminum also connect Structural Rails together but with a visible horizontal rib, which is seen between the adjacent

Copy Inserts. Accent Strips are satin anodized and can be color matched in painted acrylic lacquer.

vii. Top/Bottom Trim extruded in 6063-T5 aluminum provides decorative trim cap, which butts flush to adjacent Copy Insert and encloses top or bottom of

Structural Rail and Copy Insert. Top/Bottom Trim is satin anodized can be color matched in painted acrylic lacquer.

e. COPY INSERTS

i. Copy Inserts accept various forms of copy and graphics and attach to the

Structural Rail with a hook detail or a magnet.

ii. Copy Inserts are interchangeable by sliding horizontally from either side of sign, and to other signs in system of equal width or height. Copy Inserts may also be front-loaded on to the rail magnetically.

iii. Copy Insert Materials:

1. ABS Inserts - .090” extruded ABS plastic core with .003” UV resistant acrylic cap bonded during extrusion/texturing process. Pressure bonded to extruded PVC hook using high-bond, pressure sensitive adhesive. Insert color is either integral or painted in acrylic lacquer.

Finished in a Chromium industries #HM335RA texture pattern to prevent glare and disguise fingerprints.

2. Window Inserts – Extruded 6063-T5 aluminum with integral hooks for connection to Structural Rail. Color is anodized black, anodized satin or painted acrylic lacquer. Inserts hold die-cut paper insert with a clear

.020” textured polycarbonate lens.

3. Sliding Inserts – Extruded 6063-T5 aluminum with a black, or anodized satin finish with integral hooks for connection with Structural Rail.

Holds .010” textured polycarbonate with subsurface Direct Print, High

Performance Cast PVC Vinyl, or Silkscreen copy. Sliding Insert moves horizontally with an inset finger press exposing different graphic information

4. ADA, Integral Tactile Inserts – Graphics and Insert materials are one piece. Tactile Photopolymer Inserts are .080” phenolic photopolymer with raised copy etched to .032” and pressure bonded to extruded PVC hooks with adhesive. Background color is painted in acrylic lacquer in the specified Insert color. Top surface of copy characters is then added by roller printing in the specified copy color using Silkscreen inks

f. INTERLOCKING END CAPS OR FRAMES

i. End Caps interlock to Structural Rail with steel spring clips to form an integral unit, enclosing and securing the changeable Copy Inserts, without requiring tools for assembly.

ii. End Caps or Frames are extruded in 6063-T5 extruded aluminum or injection molded ABS. Painted with acrylic lacquer.

iii. Interchangeable to either end of sign and to other signs in the system of equal height.

iv. Tamper-resistant feature can be added for Thin profile by notching structural rail to accept locking tab in End Cap clip or by use of screws for Standard profile.

g. ENHANCED BACKERS

i. Backer plate applied with adhesive to back of sign

ii. Enhanced Backer Materials:

1. Standard Backer - ¼” thick acrylic

2. Pattern - modified with a digital receptive polymer to accept VOC free, ultra-violet cured inks digitally applied subsurface directly to the substrate.

3. Solid Color – painted subsurface in acrylic lacquer.

h. GRAPHIC PROCESS

i. Type and symbols are to be produced in the following manner:

1. Direct Print Copy – VOC free, ultra-violet cured inks digitally applied directly to the substrate surface.

2. Vinyl First Surface Copy – High Performance Cast PVC Vinyl Copy..

3. Laser Print Copy – Computer generated graphics laser printed on die-cut paper Insert. Reprints are generated using laser printing templates and die-cut perforated paper provided by manufacturer at no cost.

4. Subsurface Copy – Textured .020” clear polycarbonate face with subsurface Direct Print, High Performance Cast PVC Vinyl, or Silkscreen copy. Insert is back sprayed with acrylic lacquer and laminated to an extruded aluminum carrier Insert.

5. ADA, Integral Copy – Graphics and Insert materials are one piece.

Tactile Photopolymer Inserts are .080” phenolic photopolymer with raised copy etched to .032”. Background color is painted in acrylic lacquer in the specified Insert color. Top surface of copy characters is then added by roller printing in the specified copy color using Silkscreen inks. Numbers, letters and Braille to be raised .032” from the background surface. Braille is domed. Braille dimension measurements will comply with the new ADAAG 703.3.1

6. ADA, Subsurface Copy – High Performance Cast PVC vinyl bonded with a profile film reverse cut by computer, and applied subsurface to clear, vacuum thermoformable PETG. Materials are put into a Heat Vacuum

Applicator (HVA) to form around the three dimensional graphics, afterwards the Braille is then punched. Insert is back sprayed with acrylic lacquer and laminated to an extruded aluminum carrier Insert.

4. TASKS

1. The signage Contractor Will provide:

a) Phase 1 will include using the established interior and exterior signage standards (developed in contract VA101F-17-C-3084 recently concluded) for the VA North Texas Healthcare System (Attachment A1 and A2) to develop a comprehensive signage and wayfinding program for the Grand Prairie PACT Clinic located at 2237 Sherman St, Grand Prairie, TX 75051.

b) Develop Sign Program Documents that detail all signage program requirements including Signage Program Specification standards, Sign Type Drawings, Sign Message Schedule, and Signage Location Plans, as described in the above Statement of Work and in 100% compliance with the VA NTHCS signage standards (Attachments A1 and A2). Signage program will include all identification signage for campus, buildings, rooms, destinations, and people; directory and directional wayfinding signage for navigation, life-safety and code-required regulatory signage, and informational signage for effective patient communications.

c) Provide deliverables in hardcopy and electronic format at 70%, 90% and 100% completion points as described in the statement of work above.

d) Phase 2 will include manufacturing and delivering new Interior and Exterior Signage, as per the 100% construction documents and in 100% compliance with the VA NTHCS signage standards for all areas as specified within the approved signage program documents.

e) Provide on-site, comprehensive installation services to remove existing signage and install new signage, as per the 100% construction documents and in 100% compliance with the VA NTHCS signage standards, as described in the statement of work above.

f) Installation workers must be certified by the Signage Contractor and dispatched by the Signage Contractor’s central office.

g) Installation workers must be OSHA 30 certified, have VA contractor badging and have demonstrated experience in working in active healthcare environments.

h) Provide personnel for on-site, comprehensive walkthroughs of completed work areas, document all punchlist corrective action items, consolidate and publish punch lists to the VA IPT, and coordinate punchlist work through final completion for acceptance by the VA.

5. AREA OF WORK

1. Grand Prairie PACT Clinic, Grand Prairie TX, 75051