SOW_FY25 TV Service Contract 21 Jan 2024.docx

STATEMENT OF WORK (SOW)

INTERNET PROTOCOL TELEVISION (IPTV) VIDEO STREAMING PLATFORM

PART 1 General Information

1.1 Description of Work/ Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to provide television programming and incidental services as defined in this Statement of Work (SOW). All work shall comply with the requirements of the most recent versions of the National Electrical Code (NEC), National Fire Protection Association (NFPA), Occupational Safety and Health Administration (OSHA), Federal Communications Commission (FCC), American National Standards Institute (ANSI)/ Telecommunications Association (TIA) 568.4-D.

1.2 Background: Brooke Army Medical Center (BAMC) currently has several facilities equipped with DirecTV equipment. BAMC building 3600 is equipped with an LG Code Plus System that provides high-definition television programming to 1000 televisions. The existing television cabling infrastructure attached to the LG Code Plus system consists of an optical transmitter that is routed to a fiber splitter and provides one way signal to 28 fibers to coaxial cable nodes throughout the building. Each node is then connected to a series of coaxial amplifiers and distribution taps in 60 communications closets throughout the facility. There are 5 clinics that have commercial DirecTV equipment that require television programming. Each of these clinic locations addresses and requirements are detailed in section 1.6.3.

1.3 Objectives:

· Replace LG Code Plus system and components with updated coax-based platform.

· Provide TV programming for 1000 televisions at BAMC.

· Provide TV programming at 5 outlying clinics.

1.4 Scope: The contractor shall provide a TV subscription, equipment and professional installation as outlined in this statement of work.

1.4.1 Contractor Provided Solution: The contractor shall provide and install the Vantiva Com3000 system or equal. A Com3000 system consisting of a Com400 chassis, Quadrature Amplitude Modulation (QAM )4 modules, and Com 51 receiver blades that provide up to 138 channels of high-definition service to the existing televisions in this facility. The ability to utilize the current coaxial cable plant without the need to install additional equipment at each television is a benefit of this type of system. The Com3000’s IP distribution capabilities postures BAMC for future IP growth.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

0001 Base Year 05 APR 2025 - 04 APR 2026

1.6 General Information

1.6.1 Recognized Holidays: Contractor will not perform on site services on the following holidays.

Independence Day

1.6.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700 and 1600 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at the following location:

Brooke Army Medical Center 3551 Roger Brooke Drive Building 3600 Fort Sam Houston, TX 78234

Camp Bullis Taylor Burke Clinic RR2 Building 5026 Camp Bullis Training Site San Antonio, TX 78257

Logistics Building 4194 2220 13th Street Fort Sam Houston, TX 78234

Optical Fab Lab Building 4196 2250 Engineer Street Fort Sam Houston, TX 78234

Schertz Clinic 17115 Interstate 35 North Schertz, TX 78154

Westover Hills Clinic 10010 Rogers crossing San Antonio, TX 78251

1.6.4 Security Requirements: Contractor personnel performing work under this contract must obtain a creditable local background check through the 502d Security Forces to gain access to the government installation or provide alternate staff that can obtain access.

1.6.4.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.5. Post Award: The Contractor shall attend any post award conference meetings convened by the contracting activity or contract administration office. These meetings shall be at no additional cost to the government.

1.6.6. Government Point of Contact (POC): The Government POC will be identified after award. She/he monitors all technical aspects of the contract and assists in contract administration. She/he is authorized to perform the following functions, assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, and maintain written and oral communications with the Contractor concerning technical aspects of the contract. She/he is not authorized to change any of the terms and conditions of the resulting contract.

1.6.7. Key Personnel: The following personnel are considered key personnel by the Government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700 and 1600, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Key personnel shall have knowledge of the contract work outlined within this SOW as it relates to hardware and services.

1.6.8. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.9. Contractor Travel: Travel at additional cost to the Government is not authorized.

1.6.10. Other Direct Costs (ODCs): ODCs at additional cost to the Government are not authorized.

1.6.11 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime contractor.

2.1.2. CONTRACTING OFFICER: A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. DELIVERABLE: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.4. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.5. SUBCONTRACTOR: One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.6. WORKDAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.7. WORK WEEK: Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT RESPONSIBLITIES

3. GOVERNMENT RESPONSIBILITIES:

3.1. Services: The Government will provide a representative from the Information Management Division (IMD) Low Voltage Service (LVS) branch to support contract personnel in preparing security forms to gain access.

3.2 Facilities: The Government will provide all electrical outlets and conduit pathways required for low voltage cabling in support of installation activities as outlined in this SOW.

3.3 Utilities: The Government will provide access to all utilities in the facility for the contractor’s use in performance of tasks outlined in this SOW. If utilities are furnished, the following is required: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment Currently in Use:

3.4.1 Brooke Army Medical Center:

3.4.2 Outlying Clinic Receivers in use:

3.4.2 Televisions: The Government will provide all televisions. All televisions will be MPEG4 and Pro:Idiom capable.

Part 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND REPONSIBILITIES:

4.1 General: The contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under section 3 of this SOW.

4.2 Materials: The Contractor shall provide all required materials and necessary tools International Electrotechnical (IE)-cabling, mounts, mounting hardware, and miscellaneous tools to meet the requirements under this SOW.

4.3 Equipment: The Contractor will shall provide equipment as outlined in section 5 of this SOW.

Part 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Brooke Army Medical Center:

5.1.1 TV Programming Level: The Contractor shall provide television service programming with the required channel line-up as outlined in Technical Exhibit 1. All channels shall be broadcast in high-definition resolution. The service programming shall be activated on 1000 televisions at this location. The contractor shall provide a 99.9% uptime for all television channels.

5.1.2 Equipment: The Contractor shall replace the existing LG Code Plus system to support television service over the course of this contract. The Contractor provided equipment will provide RF coaxial service to the existing fiber transmitter. The current fiber coaxial distribution shall be retained and utilized. None of the equipment or components provided will require or have access to any ethernet data network.

5.2. Camp Bullis Taylor Burke Clinic:

5.2.1 TV Programming Level: The Contractor shall provide television service programming with the required channel line-up as outlined in Technical Exhibit 1. All channels shall be broadcast in high-definition resolution. The service programming shall be activated on 3 televisions at this location. The contractor shall provide a 99.9% uptime for all television channels.

5.2.2 Equipment: The Contractor shall replace the existing DirecTV dish, hardware, cabling, and receivers outlined in section 3.4.2 and/or validate equipment is NOT End of Life (EOL) or within nominal operational specifications to support television service over the course of this contract. This includes but is not limited to existing equipment, and all miscellaneous parts such as cabling, splitters, power inserters, remote controls etc. for a complete and working system.

5.3. Logistics Building 4194:

5.3.1 TV Programming Level: The Contractor shall provide television service programming with the required channel line-up as outlined in Technical Exhibit 1. All channels shall be broadcast in high-definition resolution. The service programming shall be activated on 1 television at this location. The contractor shall provide a 99.9% uptime for all television channels.

5.3.2 Equipment: The Contractor shall replace the existing DirecTV dish, hardware, cabling, and receivers outlined in section 3.4.2 and/or validate equipment is NOT EOL or within nominal operational specifications to support television service over the course of this contract. This includes but is not limited to existing equipment, and all miscellaneous parts such as cabling, splitters, power inserters, remote controls etc. for a complete and working system.

5.4. Optical Fab Lab Building 4196:

5.4.1 TV Programming Level: The Contractor shall provide television service programming with the required channel line-up as outlined in Technical Exhibit 1. All channels will be broadcast in high-definition resolution. The service programming shall be activated on 2 televisions at this location. The contractor shall provide a 99.9% uptime for all television channels.

5.4.2 Equipment: The Contractor shall replace the existing DirecTV dish, hardware, cabling, and receivers outlined in section 3.4.2 and/or validate equipment is NOT EOL or within nominal operational specifications to support television service over the course of this contract. This includes but is not limited to existing equipment, and all miscellaneous parts such as cabling, splitters, power inserters, remote controls etc. for a complete and working system.

5.5. Schertz Clinic:

5.5.1 TV Programming Level: The Contractor shall provide television service programming with the required channel line-up as outlined in Technical Exhibit 1. All channels shall be broadcast in high-definition resolution. The service programming shall be activated on 5 televisions at this location. The contractor shall provide a 99.9% uptime for all television channels.

5.5.2 Equipment: The Contractor shall replace the existing DirecTV dish, hardware, cabling, and receivers outlined in section 3.4.2 and/or validate equipment is NOT EOL or within nominal operational specifications to support television service over the course of this contract. This includes but is not limited to existing equipment, and all miscellaneous parts such as cabling, splitters, power inserters, remote controls etc. for a complete and working system.

5.6. Westover Hills Clinic:

5.6.1 TV Programming Level: The Contractor shall provide television service programming with the required channel line-up as outlined in Technical Exhibit 1. All channels will be broadcast in high-definition resolution. The service programming shall be activated on 6 televisions at this location. The contractor shall provide a 99.9% uptime for all television channels.

5.6.2 Equipment: The Contractor shall replace the existing DirecTV dish, hardware, cabling, and receivers outlined in section 3.4.2 and/or validate equipment is NOT EOL or within nominal operational specifications to support television service over the course of this contract. This includes but is not limited to existing equipment, and all miscellaneous parts such as cabling, splitters, power inserters, remote controls etc. for a complete and working system.

5.7 Support: Contractor shall provide maintenance, service, and support for the duration of this contact. Contractor will provide a mechanism to contact them 24/7, so that issues may be reported and responded to in the following manner:

Level One Issue: A Level One Issue is extreme. Extreme means that a component of the system is not functioning properly. This could be a failed transmitter, antenna, line failure, or any other piece of system support component failure that renders the system inoperable. Level One Issues will be called into a 24/7 help desk managed by the service provider and the service provider will acknowledge log and respond to the outage within 30 minutes. If service restoration cannot be identified or repaired within 1 hour, a technician will respond onsite within 2 hours of the customers reported outage for diagnosis and repair. The technician will be responsible for troubleshooting the issue and making repairs. If a repair cannot be done and a component will need to be replaced, the technician will handle any necessary RMA and shipping requirements. Furthermore, he/she will provide a suitable workaround so that the system can be fully operational. This may mean utilizing spare parts or any other means necessary to ensure the system is operational.

Level Two Issue: A Level Two Issue is critical. Critical means that the system is usable but in a significantly degraded state. An example of this would be a failed piece of equipment not needed for primary function. Level Two Issues will be responded to by having a technician onsite within eight hours of reporting during normal business hours (0700-1600 CST Monday through Friday) or within twelve hours during non-business hours (including holidays). The technician will be responsible for troubleshooting the issue and making repairs. If a repair cannot be done and a component will need to be replaced, the technician will handle any necessary RMA and shipping requirements. Furthermore, he/she will provide a suitable workaround so that the system can be fully usable. This may mean utilizing spare parts or any other means necessary to ensure the room is operational.

5.7.1 Maintenance and Support: The contractor shall include with this contract 1 year and 4 option years of support and equipment maintenance.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. Publications: The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.2 Access: The Contractor shall comply with security requirements in accordance with DAFFARS 5352.242-9000, Contractor Access to Air Force Installations.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Required Channels List

TECHNICAL EXHIBIT 1

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