SOW final.pdf

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Department of Homeland Security

US Customs and Border Protection

STANDARD

STATEMENT of WORK

For

Trash/Waste Removal Service

Location:

Fajardo Marine Unit

46 Pier Roosevelt Road Ceiba, PR 00735

Contract Officer Information:

Statement of Work

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TABLE OF CONTENTS

Page

1.0 Introduction………………………………………………. 03

2.0 General Requirements…………….……………………… 03

3.0 Scope………………………………………………….….. 03

4.0 Description of Tasks and Deliverables…………………… 04

4.1 Trash/Waste Removal…………………………….. 04

5.0 Site Specific Other Items…………………………………. 04

6.0 Supplies, Materials, Equipment, and Utilities……………. 04

7.0 Supervision – Contractor’s Management Contact………... 06

8.0 Other Contractor Considerations………………………….. 06

9.0 Accident Report Procedures……………………………

10.0 Use of Premises….. …………………………………….. 06

11.0 Legal Requirements, Permits, and Code Compliance

12.0 Hazardous Materials…………………………………….. 07

13.0 Physical Security…..……………………………………..07

14.0 Personnel Conduct, Supervision, Task Frequency

Schedules, Manager Qualifications ………………….….. 08

15.0 Quality Control Program………………………………... 09

16.0 Surveillance by Customer Complaint ………………….. 09

17.0 Modifications, Change Orders, Deviations ……………... 09

18.0 General Information ……………………………….…… 09

19.0 Definitions ………..…………………………………….. 10

Attachment A – Worksite Specification Statement

Attachment B – Task and Frequency Chart – Trash/Waste Removal

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1.0 INTRODUCTION

This Statement of Work (SOW) is intended to support the facility services at U.S. Custom and Border Protection (CBP) sites. All service work shall be performed on CBP properties as specified by Building Entity (BE). Typical service work will be performed within a 5 to 7 day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or Government Authorized Representative. Site descriptions for Building Entity (BE) are located on the “Worksite Specification Statement” document as Attachment A. The Contractor agrees that the “Task and Frequency Chart” attached to this document as Attachment B and completed by a Government Authorized Representative or COR will act as, but not be limited to, the minimum tasks and frequencies to be performed by the Contractor. CBP is mandated by legislation, and executive order to purchase products that are good for the environment. The Contractors minimum environmental requirements are presented on Attachment C.

2.0 GENERAL REQUIREMENTS

All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Building Entity (BE) Site defined in Section 3.3 below. Custodial services will be performed within the normal five to seven-day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer's Representative (COR) or Government Authorized Representative.

No work shall be performed when the government has no work force on duty available for the inspection of the contractor's work unless prior approval of the Government Authorized Representative is obtained. Heavy duty cleaning shall be completed after the normal working hours of the building occupants. Heavy duty cleaning is defined as any custodial cleaning work that will negatively impact the production of a work group.

3.0 SCOPE

The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure a clean, neat and professional appearance at the CBP site. The Contractor shall provide custodial and related services in accordance with the requirements of this SOW.

The “Task and Frequency” Chart for this property is set forth in Attachment B of this SOW.

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4.0 DESCRIPTION OF TASKS AND DELIVERABLES

See check mark to the left of each of the services to be included in this contract agreement.

__ Custodial Services __ Land and Grounds Maintenance _x_ Trash/Waste Removal __ Snow Removal __ Pest Control

The Contract Services Guidelines for the Contractor are given below, but may not be limited to just those items listed. Questions should be addressed to the Government Authorized Representative.

4.1 Trash/Waste Removal

4.1.1 Disposal Procedure All trash/solid waste, natural vegetation disposal, and recyclable materials shall be removed from the premises to a disposal facility certified by the State/Local Government for such waste disposal. The Contractor shall provide all the necessary equipment, permits, insurance, personnel, and supervision to perform this work. The Contractor shall also maintain the collection points, disposal bins, and dumpsters. Trash will be removed from the premises as often as necessary on a daily or weekly basis to ensure a sanitary and odor free environment. There shall be no overflow trash left around containers or in the trash rooms.

4.1.2 Container Location The Contractor shall place the requested collection/disposal bin/dumpster, of the agreed upon size, at an agreed upon location(s) at each CBP Facility. The date and time of servicing shall be coordinated between the Contractor and the Government Authorized Representative for each facility. The Contractor will insure that pickup services are performed so as to have little or no impact on the daily activities at the CBP facilities.

4.1.3 Project Coordination Changes to scheduled services shall be coordinated with the Government Authorized Representative.

4.1.4 CBP Staff Contacts The names and contact numbers of the CBP program contacts shall be provided upon contract award.

4.1.5 Other Requirements No background checks are required for the Contractors drivers. The Contractors employees are expected to quickly perform their duties when servicing the trash containers and to exit the premises without delay. The Contractor is also required to establish and maintain an active status in the Government System for Award Management registration database (www.sam.gov) to remain eligible for Option Year renewals.

5.0 SITE SPECIFIC OTHER ITEMS

This section can be used for unusual site specific needs such as the cleaning of stables, under computer room raised floors, or exterior furnishings such as gazebos, etc.

6.0 SUPPLIES, MATERIALS, EQUIPMENT AND UTILITIES

http://www.sam.gov/

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6.1 Government Furnished Property

6.1.1 Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of his work.

6.1.2 Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

6.1.3 Storage Space: At some locations, space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment.

Secured janitor's closets, where available, will be provided for storing supplies and equipment.

6.2 Contractor Furnished Items

6.2.1 In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

6.2.2 This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified herein. Upon request of the Government Authorized Representative, the Contractor shall submit a list with the names of the manufacturer, the brand name, and intended use of each of the cleaning chemicals or agents intended for use in the completion of the work. Contractor must provide the MSDS sheets for any chemicals, cleaners, etc. Paper towels, hand soap, and toilet tissue, etc., shall be of a type and style which will be compatible with dispensers already installed in the building. The products must also meet the Environmental Requirements of Attachment C included as part of this document.

6.2.3 The Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than contractor personnel are present before the floors are dry. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

6.3 Conservation of Utilities

6.3.1 The Contractor shall instruct its employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, as noted below, which preclude the waste of utilities.

6.3.2 Lights shall be used only in areas where and when work is being performed.

6.3.3 Workers shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

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6.3.4 Water faucets or valves shall be turned off after the required usage has been accomplished.

6.3.5 Any malfunctioning faucets, electric outlets, switches, etc., are to be identified by location and presented to the Government Authorized Representative for follow up.

7.0 SUPERVISION - CONTRACTOR’S MANAGEMENT CONTACT

7.1 The Contractor shall be responsible for the supervision of his employees while performing under this contract. The Government Authorized Representative will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to supervise the Contractor’s employees.

7.2 The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with property personnel in English. The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the Government Authorized Representative five (5) days prior to beginning the work under this contract.

The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per week throughout the duration of the contract. The representatives may also serve in a supervisory capacity if the Contractor so desires.

7.3 The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the Government Authorized Representative in the event of any problems or special circumstances.

8.0 OTHER CONTRACTOR CONSIDERATIONS

8.1 Loss of Equipment: The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

9.0 ACCIDENT REPORT PROCEDURES

In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

10.0 USE OF PREMISES

10.1 The Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

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10.2 The Contractor shall perform the contract in such a manner as to not interrupt of interfere with the conduct of Government business.

11.0 LEGAL REQUIREMENTS, PERMITS, AND CODE COMPLIANCE

The Contractor shall obtain at his own expense, all necessary local, city, county and state licenses, permits, and shall conform to all laws, regulations, and ordinances and code requirements applicable to satisfactory completion of this contract. Full responsibility for compliance with this clause shall rest with the Contractor and the Government shall assume no liability for failure.

12.0 HAZARDOUS MATERIALS

Hazardous materials or waste, including, but not limited to, Bloodborne Pathogens, hazardous cleaning chemicals, and other dangerous materials will be properly disposed of by the Contractor and the chain of disposal given to the Government Authorized Representative prior to final invoicing.

13.0 PHYSICAL SECURITY

13.1 The Contractor shall establish and implement methods of ensuring that all keys, codes and proximity cards issued the Contractor by the Government are not lost, or misplaced, and not used by unauthorized persons. No keys, codes or proximity cards issued to the Contractor by the Government shall be duplicated.

13.2 The Contractor shall develop procedures covering key control that will be included in the Quality Control Plan (QCP-Section 20.0). The Contractor shall report loss of keys, access codes or cards immediately to the Contracting Officer's Government Authorized Representative. The QCP shall include the control procedures for Government provided key lock combinations.

13.3 It is the responsibility of the Contractor to prohibit the use of keys, codes and proximity cards issued by the Government by any person other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor's employees engaged in the completion of assigned work in those areas.

13.4 Prior to commencing work on the project, the Government shall furnish security badges to the Contractor and the Contractor's employees, which must be worn at all times while on the government installation.

13.5 When any Contractor or subcontractor personnel enter the facility for the first time, the Contractor shall allow one hour for security processing and the fabrication of the buildings security badge or pass, as may be required by the Government Authorized Representative.

13.6 Security badges shall be subject to periodic review by the Government Authorized Representative. The Contractor's employees shall present themselves for the issuance of renewed badges when required by the Government as scheduled by the Government Authorized Representative.

13.7 The Government reserves the right to require Contractor personnel to "sign-in" upon entry and "sign-out" upon departure from the facilities.

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13.8 The Contractor shall notify the Government Authorized Representative immediately when employee's badges or passes are lost and immediately apply for re-issuance of a replacement badge or pass.

13.9 It is the Contractor's responsibility to return all keys, badges, codes and proximity cards to the Government Authorized Representative or his designee when a Contractor employee is dismissed, terminated or assigned to duties not within the scope of this contract.

13.10 The Government reserves the right to set the conditions of access for contract personnel.

Depending on security levels of designated offices, contract personnel may require a Government Officer escort.

OTHER SECURITY REQUIREMENTS

13.2.1 The Contractor shall comply with all activity security requirements. Upon request, the Contractor shall submit the names and addresses of employees hired for work on the contract site, and shall fill out all required questionnaires, fingerprint charts, and other forms as may be required for security/background checks and issuance of Identification Badges.

13.2.2 SECURITY Classification Level:

There are no specific security classification level requirements associated with this procurement action.

Information is deemed sensitive but unclassified (SBU).

13.2.3 Neither the Contractor nor any of his/her employees shall disclose or cause to be disclosed any information concerning the operation of the activity which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the activity's operations.

13.2.4 Disclosure of information relating to the services hereunder to any person not authorized to receive it, or failure to safeguard any classified information that may come to the Contractor's attention, or to any person under his/her control in connection with the work specified under this contract, may subject the Contractor, his/her agents, or employees to criminal liability under Executive Order 13526, Section 6.1.

13.2.5 All inquiries, comments or complaints arising from any matter observed, experienced, or learned because of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, will be directed to the COR, affected tenants, and customers.

13.2.6 Deviations from or violations of any of the provisions of these security requirements will, in addition to all other criminal and civil remedies, provided by law, subject the Contractor to immediate termination for default and/or the individual(s) involved to a withdrawal of the Governments acceptance and approval of employment.

3052.204-71 Contractor Employee Access.

As prescribed in (HSAR) 48 CFR 3004.470-4(a), Contractor Employee Access (JUL 2023)

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(a) Controlled Unclassified Information (CUI) is any information the Government creates or possesses, or an entity creates or possesses for or on behalf of the Government (other than classified information) that a law, regulation, or Governmentwide policy requires or permits an agency to handle using safeguarding or dissemination controls. This definition includes the following CUI categories and subcategories of information:

(1) Chemical-terrorism Vulnerability Information (CVI) as defined in 6 CFR part 27, “Chemical Facility Anti-Terrorism Standards,” and as further described in supplementary guidance issued by an authorized official of the Department of Homeland Security (including the Revised Procedural Manual “Safeguarding Information Designated as Chemical-Terrorism Vulnerability Information” dated September 2008);

(2) Protected Critical Infrastructure Information (PCII) as set out in the Critical Infrastructure Information Act of 2002 (title XXII, subtitle B of the Homeland Security Act of 2002 as amended through Pub. L. 116-283), PCII's implementing regulations (6 CFR part 29), the PCII Program Procedures Manual, and any supplementary guidance officially communicated by an authorized official of the Department of Homeland Security, the PCII Program Manager, or a PCII Program Manager Designee;

(3) Sensitive Security Information (SSI) as defined in 49 CFR part 1520, “Protection of Sensitive Security Information,” as amended, and any supplementary guidance officially communicated by an authorized official of the Department of Homeland Security (including the Assistant Secretary for the Transportation Security Administration or designee), including Department of Homeland Security MD 11056.1, “Sensitive Security Information (SSI)” and, within the Transportation Security Administration, TSA MD 2810.1, “SSI Program”;

(4) Homeland Security Agreement Information means information the Department of Homeland Security receives pursuant to an agreement with State, local, Tribal, territorial, or private sector partners that is required to be protected by that agreement. The Department receives this information in furtherance of the missions of the Department, including, but not limited to, support of the Fusion Center Initiative and activities for cyber information sharing consistent with the Cybersecurity Information Sharing Act of 2015;

(5) Homeland Security Enforcement Information means unclassified information of a sensitive nature lawfully created, possessed, or transmitted by the Department of Homeland Security in furtherance of its immigration, customs, and other civil and criminal enforcement missions, the unauthorized disclosure of which could adversely impact the mission of the Department;

(6) International Agreement Information means information the Department of Homeland Security receives that is required to be protected by an information sharing agreement or arrangement with a foreign government, an international organization of governments or any element thereof, an international or foreign public or judicial body, or an international or foreign private or non-governmental organization;

(7) Information Systems Vulnerability Information (ISVI) means:

(i) Department of Homeland Security information technology (IT) systems data revealing infrastructure used for servers, desktops, and networks; applications name, version, and release; switching, router, and gateway information; interconnections and access methods; and mission or business use/need. Examples of ISVI are systems inventories and enterprise architecture models. Information pertaining to national security systems and eligible for classification under Executive Order 13526 will be classified as appropriate; and/or

(ii) Information regarding developing or current technology, the release of which could hinder the

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(8) Operations Security Information means Department of Homeland Security information that could be collected, analyzed, and exploited by a foreign adversary to identify intentions, capabilities, operations, and vulnerabilities that threaten operational security for the missions of the Department;

(9) Personnel Security Information means information that could result in physical risk to Department of Homeland Security personnel or other individuals whom the Department is responsible for protecting;

(10) Physical Security Information means reviews or reports illustrating or disclosing facility infrastructure or security vulnerabilities related to the protection of Federal buildings, grounds, or property. For example, threat assessments, system security plans, contingency plans, risk management plans, business impact analysis studies, and certification and accreditation documentation;

(11) Privacy Information includes both Personally Identifiable Information (PII) and Sensitive Personally Identifiable Information (SPII). PII refers to information that can be used to distinguish or trace an individual's identity, either alone, or when combined with other information that is linked or linkable to a specific individual; and SPII is a subset of PII that if lost, compromised, or disclosed without authorization could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual. To determine whether information is PII, DHS will perform an assessment of the specific risk that an individual can be identified using the information with other information that is linked or linkable to the individual. In performing this assessment, it is important to recognize that information that is not PII can become PII whenever additional information becomes available, in any medium or from any source, that would make it possible to identify an individual. Certain data elements are particularly sensitive and may alone present an increased risk of harm to the individual.

(b) Information Resources means information and related resources, such as personnel, equipment, funds, and information technology.

(c) Contractor employees working on this contract must complete such forms as may be necessary for security or other reasons, including the conduct of background investigations to determine suitability.

Completed forms shall be submitted as directed by the Contracting Officer. Upon the Contracting Officer's request, the Contractor's employees shall be fingerprinted or subject to other investigations as required. All Contractor employees requiring recurring access to government facilities or access to CUI or information resources are required to have a favorably adjudicated background investigation prior to commencing work on this contract unless this requirement is waived under departmental procedures.

(d) The Contracting Officer may require the Contractor to prohibit individuals from working on the contract if the Government deems their initial or continued employment contrary to the public interest for any reason, including, but not limited to, carelessness, insubordination, incompetence, or security concerns.

(e) Work under this contract may involve access to CUI. The Contractor shall access and use CUI only for the purpose of furnishing advice or assistance directly to the Government in support of the Government's activities, and shall not disclose, orally or in writing, CUI for any other purpose to any person unless authorized in writing by the Contracting Officer. For those Contractor employees authorized to access CUI, the Contractor shall ensure that these persons receive initial and refresher training concerning the protection and disclosure of CUI. Initial training shall be completed within 60 days of contract award and refresher training shall be completed every 2 years thereafter.

(f) The Contractor shall include this clause in all subcontracts at any tier where the subcontractor may have access to government facilities, CUI, or information resources.

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(End of clause)

14.0 PERSONNEL CONDUCT, SUPERVISION, TASK FREQUENCY SCHEDULES, MANAGER

QUALIFICATIONS

14.1 The Contractor and his employees and any subcontractor shall become familiar with and obey all station regulations, including fire, traffic and security regulations. All contract employees must have attended an orientation conducted by the Government Authorized Representative (or his or her designee). The orientation will include an explanation or the occupant agency's function and may include a tour of the building/facility. It will also familiarize contract employees with key client agency personnel and areas of the building/facility requiring special attention. The Contractor's managers and supervisors shall be able to read, write, speak and understand English to the satisfaction of the Government Authorized Representative. All personnel shall keep within the limits of the work area and not enter any restricted areas unless required to do so and are cleared for such entry. The Contractor shall be responsible to the Government for acts and omissions of his own employees and of subcontractors and their employees.

14.2 The Department of Homeland Security has taken aliens from various nations into physical custody at some facilities pending the conclusion of immigration hearings, release on bonds, recognizance or supervision. The Contractor's employees must realize that the detainees are detained against their will and would seize any opportunity to escape. The Contractor's employees should not have contact with detainees. Contractor's employees shall not engage in conversation with detainees.

14.3 Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing clothing bearing the name of the company.

14.4 Managers and supervisors shall be responsible for submitting the Contractor employees daily work schedules one week prior to the execution of the work.

14.5 The Contractor shall notify the Government Authorized Representative in writing the names of any employees no longer working on the project within one (1) workday after that employee is terminated or no longer expected to work under this contract. The Contractor must return all security badges, keys, access codes, and proximity cards issued by DHS to the Government Authorized Representative after an employee of the Contractor is no longer working on the project.

14.6 Qualifications of managers and supervisors. Managers and supervisors engaged in directing the work to be accomplished under this contract shall possess at least 2 years of recent experience (within the past 5 years), directing cleaning-type operations in a manager capacity for buildings of the approximate size of the building(s) to be cleaned under this contract. Competent management personnel shall be employed. The management personnel shall provide evidence of any supervisory training courses taken. At the discretion of the Contracting Officer, experience may be substituted for formal training. A detailed resume for managers and supervisors containing the information specified below must be submitted to the CO prior to award for evaluation. Management employees must provide the following information:

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15.0 QUALITY CONTROL PROGRAM

The Contractor must submit two copies of a detailed Quality Control Plan (QCP) with their contract proposal. The plan will be site specific and will inform the Government Authorized Representative how the work, supervision, project management and follow up will be performed in this contract to insure compliance with all requirements. The QCP is intended to provide a structured process and detailed plan that will help the Contractor manage the project and identify any deficiencies before the work execution becomes unacceptable.

The QCP must be kept current at all times to reflect all contract modifications and changes in plan. If anything in the plan is revised, the plan must be physically updated, and the changes are to be reported to the Government Authorized Representative and approved by the Contracting Officer.

16.0 SURVEILLANCE BY CUSTOMER COMPLAINT

When a complaint is received, the Government Authorized Representative will investigate, validate the complaint, notify the Contractor of the defect and maintain a record of the complaint.

17.0 MODIFICATIONS, CHANGE ORDERS, DEVIATIONS

21.1 The Contracting Officer retains the sole right to issue modifications and change orders. In no event shall any understanding or agreement, contract modification, change orders or other matter in deviation from the terms of this contract, between the Contractor and a person other than the Contracting Officer, be effective or binding upon the Government. All such actions must be formalized by a proper contractual document executed by the Contracting Officer.

18.0 GENERAL INFORMATION

18.1 Contracting Officer Representative (COR): This will be the U.S. Customs and Border Protection technical contact person or Contracting Officer’s Technical Representative. The (COR) information will be provided upon award of the contract.

18.1.1 The Contracting Officer will designate the COR or Government Authorized Representative at time of contract award. The responsibilities of the Government Authorized Representative include, but are not limited to determining the adequacy of Contractor completion efforts in accordance with the conditions of this contract.

18.1.2 The Government Authorized Representative is responsible for the inspection and monitoring of the Contractor's work. The responsibilities of the Government Authorized Representative include, but are not limited to: inspecting the work to ensure compliance with the contract requirements; documenting through written inspections reports conferring with representative of the contractor regarding any problems encountered in the successful execution of the work.

18.1.3 In addition to the above, the Government Authorized Representative will make a periodic walk through the building and other areas covered by this contract to ascertain the level of services being performed. The Contractor will be notified of any deficiencies noted.

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19.0 DEFINITIONS:

As used throughout this contract, the following terms shall have the meaning set forth below.

ACO: Administrative Contracting Officer. As used in this quotation and the resulting contract means the Administrative Contracting Officer who is administering the contract on behalf of the United States is a Contracting Officer for the Department of Homeland Security. The ACO is a person with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

AQL: Acceptable Quality Level- The allowable leeway from a standard that can occur before the Government will reject the specific service.

CONTRACT DISCREPANCY REPORT (CDR): A report, sent by the Government Authorized Representative to the Contractor, whereby the Contractor is required to complete when completion of a task is unsatisfactory. The CDR requires the Contractor to explain to the Government Authorized Representative, in writing within 5 calendar days, why the task wasn’t done in a satisfactory manner, how task completion shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future.

CONTRACTING OFFICER (CO): The U.S. Customs and Border Protection person for the Department of Homeland Security with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. See ACO definition above.

CONTRACTOR: The entity that provides the services described in the Statement of Work.

CONTRACTOR MANAGER: That person, or designated alternate, responsible for insuring that required services are performed properly, and who is the one point of contact responsible for interaction with government personnel. They are also responsible for supervising the contractor’s employees.

COR: Contracting Officer Representative. An employee who is designated and authorized by the Contracting Officer to answer technical questions, provide for inspections, certify invoices for payment and assist in administering the contract.

DEFECTIVE SERVICE: A service output that does not meet the standard of work established by this contract.

DETAINEE: Any person confined under the auspices and the authority of any federal agency, primarily the Department of Homeland Security. (DHS reserves the right to place detainees who are in the custody of the Bureaus of Prisons, the U.S. Marshals Service or any person confined under the auspices and the authority of the DHS or any other federal agency.) Many of those being detained may have substantial and varied criminal histories.

DHS: Department of Homeland Security

EMERGENCY: Any significant disruption of normal facility procedure, policy or

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GOVERNMENT AUTHORIZED REPRESENTATIVE: An employee who is designated and authorized by the Contracting Officer, or Contracting Officer’s Technical Representative to answer questions, provide for inspections, certify invoices for payment and assist in administering the contract.

QUALITY ASSURANCE (QA): A method used by the Government to provide control over the quality of purchased goods and services.

QUALITY CONTROL: Those actions taken by a Contractor to control the execution of required services so that the standards of the contract are met.

RESPONSE TIME: Response time is defined as the time allowed the Contractor after initial notification of a work requirement to have personnel physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.