SOW_FACSymphony.pdf

DESCRIPTION/ SPECIFICATION/ WORK STATEMENT

POP (anticipated): 11/01/2025 – 10/31/2026 (see DELIVERY INFORMATION) + 4 option years

Equipment Covered by this contract: BD Flow Cytometer, specifically, Model Serial No. Customer Material # (CMN) Bldg Room ECN

FACSymphony A1 R664892000042 664892 503 3W16 111454 with Computer Workstation MXL3284VMR (see above) 503 3W16 111455

FACS Flow Supply System 349277N0530 349277 503 3W16 111454

Preventive Maintenance: Includes 2 Preventive Maintenance (PM) on-site services in a 12-month period

(one full year from awarded contract for all FACSymphony components) (see 9.b.). See the service description provided in Quote (incorporated by reference).

Contact Information/End-User POC – see #14 below.

Contractor service representatives must check in with the NMRC Medical Maintenance

(Medical Maintenance), Bldg. 503, Room GN05, 301-319-7415 or 301-319-7507 before and after rendering routine or emergency service.

Reporting Requirements: (see 7.c.) Contractor will submit a legible copy of the field service report to Medical Maintenance, (usn.detrick.nmrc.mbx.bmet-fsr@health.mil) and the

End-User POC (see #14, cc: noelle.b.patterson.ctr@health.mil) within two (2) business days after completion of all service performed detailing each item and what was serviced.

The report should provide at a minimum:

A) Contract number and Contractor’s log number

B) The complaint

C) Identification of the equipment serviced

D) Type of service performed (preventive maintenance or repair)

E) Detailed description of the service(s)/repair(s) performed including itemized list of parts and supplies furnished and the cost of each if available

F) Replacement parts(s) information (part number, part value, nomenclature, unit price, manufacturer, if not OEM, and whether the part is new/used/reconditioned

G) Completion date and time

H) Total man-hours expended, including labor cost, if available

I) Name of technician/field service engineer performing the service

Maintenance coverage shall be performed Monday thru Friday during normal working hours 8:00 am – 5:00 pm (see 1. and 9.)

1. Statement of Work.

This contract shall provide for maintenance services which include two on-site preventive maintenance services and unlimited repairs/service visits, normal working hour coverage on

BD FACSymphony/ FACS series: FACSymphony A1, including lasers, one computer workstation/desktop computer, and FACS Flow Supply System (collectively, mailto:usn.detrick.nmrc.mbx.bmet-fsr@health.mil

FACSymphony) during the 12-month period of performance (see contract DELIVERY

INFORMATION). Department of Defense owned equipment, as listed on the DD Form 1155

“Order for Supplies or Services”. It shall include all systems, subsystems, components, and assemblies that were part of the original system purchased. All maintenance provisions shall apply to hardware, firmware, and software, as appropriate, unless otherwise stated.

FACSymphony Service covers:

1. FACSymphony A1 including lasers and one Computer Station (excluding printers): labor travel expenses and parts (excluding consumables), for the following:

Two (2) Preventive Maintenance Inspections to be performed during a twelve-month period

[; two (2) Preventive Maintenance Kits; Software Revisions released during the Agreement term/POP; Unlimited service visits, Monday-Friday, excluding vendor holidays; 48-hour guaranteed response to a request for emergency on-site service (Monday through Friday, excluding vendor holidays). If we fail to meet our commitment, a $500 Response Time

Credit will be issued; Unlimited remote and telephone support for instruments, reagents and applications will be provided at no additional charge.

2. FACS Flow Supply System unit: labor, travel expenses and parts (excluding consumables) for unlimited service visits Monday through Friday excluding BD Biosciences holidays and unlimited telephone support for instruments, reagents, and applications.

Terms and Conditions includes:

Preventive Maintenance Inspections: Service can be arranged via 877-232-8995 and service_po@bd.com. PM inspections include Calibrations, alignments, lubrication and part replacement will be performed as deemed necessary by BD Biosciences to maintain the

INSTRUMENT(s) operation substantially in accordance with the published technical specifications for the INSTRUMENT.

Technical Support: BUYER may obtain support by calling BD Biosciences' toll free number, 877.232.8995 and select prompt 2 to speak with a live agent 8:00 AM – 12:00 AM

Easter Time (and may leave a message at other times). Support chat is available at www.bdbiosciences.com. If efforts to correct problems remotely with Assurity Linc# or by telephone are unsuccessful and on-site service is requested, a BD Biosciences Representative will be dispatched to BUYER's location.

Summary/Overview: two on-site routine periodic inspections and preventive maintenance services during a 12 month period (2 PM/year, 1 year service contract minimum), normal working hour coverage or 48-hour emergency on-site service, and ongoing, unlimited, on-site visits and associated repairs throughout the period of performance (POP) by specially trained field service engineers that use the manufacturer’s unique certified parts (to OEM specifications; no refurbished parts), specialized hardware replacements as needed and software updates to maintain these critical instruments at full operation and within the manufacturer’s tight operational specifications; deviation from which results in corrupted/inaccurate data or data interpretation. Only manufacturer-certified (BD) parts (to

OEM specifications; no refurbished parts) may be used in maintenance and repairs. Software should remain the manufacturer installed software with manufacturer revisions released during the POP provided installed, minimally, at each PM to keep current with the manufacturer’s software system to ensure the equipment is running at its most efficient and software bugs are fixed as rapidly as possible. Additionally, use of these machines requires mailto:service_po@bd.com http://www.bdbiosciences.com/ unlimited and prompt technical telephone support to resolve problems and, where the problem cannot be resolved over the phone, quickly dispatch FSE to resolve problems (48 hour or less response time). The proper maintenance of this machine is necessary for ongoing operations. Proper service and maintenance requires service engineers trained and BD-certified in the proper care and maintenance of each specific unit. Additionally, unlimited and rapid service of mechanical or software failures on these units (emergency on-site service, 48 hrs.) are required to ensure there is no wasted experiments, given the majority of experiments analyzed on these units cannot be repeated, are evaluating unreplaceable human or animal study samples, and must be analyzed within a narrow window of time. Emergency on-site service response time must be guaranteed. Field Service technicians must meet DoD requirements for base access pre-vetting (Real ID Driver’s License, and PII required for pre-vetting) in addition to having the required field service skills and certifications described above.

Service provides proper care and maintenance schedules sufficient to maintain the instruments in good working order thereby to ensure that our instrument system is always functional. Thereby, planned experiments can be conducted, and repairs do not compromise critical experiments.

Service coverage incorporated by reference: BD Service Contract Quotation #

440084983 [filename: US NAVAL RESEARCH - 440084983 - SN R664892000042 (A1) -

B+4.pdf].

All PM should be Scheduled PRIOR to service. Scheduling for PM should be done by contacting NMRC Medical Maintenance 301-319-7415 or 301-319-7507 AND/OR the End

User POC (ref # 1.c. and #14 below).

1.a. General

1.b. The Contractor shall comply with Federal, State, Local laws, and Federal Regulations as applicable to the performance of this contract.

1.c. The Contractor shall not accept any instructions issued by any person employed by the

U.S. Government, other than: the Contracting Officer (KO), or NMRC Medical Maintenance, 301-319-7415 / 301-319-7507, all acting within the limits of their authority. However, the

Contractor shall coordinate with the DoD-appointed equipment custodian/End User regarding scheduling of routine maintenance and responding to emergency service calls authorized under this contract. The DoD-appointed Equipment Custodian (systems operator) authorized to call in emergency service is: Sofia Casares, 3W16/3W15. Other Authorized users to call in service under this Service Plan are: the designated Lab Personnel (refer to

#14 for POC phone numbers) and Noelle Patterson.

2. Scope of Work

2.a. The Contractor shall provide trained, experienced, English speaking personnel equipped, and capable of calibrating, maintaining, and repairing the specific BD equipment named, such that these units meet BD manufacturer specifications for safe and reliable operation, and provide labor, tools, diagnostic equipment, software, test phantoms, material, supplies, transportation, parts, and equipment necessary to perform

Preventive Maintenance (PM), Calibration (CAL), Safety testing (ST) and remedial repairs.

The Contractor shall provide Service/Maintenance engineers that are trained and certified in, have several years’ experience in, or are considered by the manufacturing company as highly proficient in the repairs and maintenance on the designated models.

2.b. The Contractor shall provide telephonic communications with the Government to discuss technical matters relating to the performance of this contract. A systems operator will be made available to answer technical questions regarding system operations and applications.

2.c. Equipment listed in this contract will be maintained to meet the original equipment manufacturer’s (OEM’s) specifications.

2.d. Equipment and associated components shall be serviced as listed on: DD Form 1155, “Order for Supplies or Services”.

2.e. The Contractor Point of Contact (POC). The Contractor shall provide in writing the name and telephone number of a primary and alternate English-speaking individual to act as their representative for the scheduling and coordination of service calls, and to be responsible for the coordination of the contract with the Government.

2.f. The Contracting Officer (KO) is the only authority allowed to make changes to the contract.

3. Identification of Contractor Personnel.

3.a The Government will provide an Identification Badge to the Contractor which they shall wear during the performance of services at the Government site.

4. Government Furnished Property, Materials and Services.

4.a. The Contractor Representative(s) at each site may request a pre-maintenance inspection prior to the onset of the contract. Any equipment found to be inoperable during this pre-maintenance inspection, will be repaired using a separate purchase order. The Government certifies that the equipment to be maintained under this contract will be in good operating condition on the effective date of this contract. For the purpose of this contract, the clause, “good operating condition” means the conditions necessary for the equipment to function as intended without the need for remedial maintenance. The Contractor agrees to leave the equipment in good operating condition at the expiration of this contract. During the final week of this contract, final inspection of the equipment will be made by the Government.

Any correction of deficiencies noted during this inspection shall be resolved prior to contract end.

4.b. The Government will furnish expendable supplies (i.e. film, chemicals) consumed during normal procedural sequence and necessary for the completion of the required maintenance services. Contractor will supply Preventive Maintenance (PM) kits for each preventive maintenance. The Contractor must inform the End-User POC of what additional expendable supplies may need to be on-hand for PM and/or service visits ~2 weeks in advance of a scheduled PM; to ensure required expendable supplies are available or provide them (bring with them at time of service).

4.c. The Contractor will be responsible for delays encountered due to the non-availability of

Government furnished property. The time allowed for the completion of remedial repairs will be extended to equal the amount of time the government caused the delays.

4.d. The Government will be responsible for maintaining the proper environment, including utilities and site requirements necessary for the system to function properly as specified by the OEM.

4.e. The Government will operate the system in accordance with the instruction manual provided by the OEM.

4.f. The Government will not be responsible for damage or loss due to fire, theft, accident, or other disaster of Contractor supplies, materials or for the personal belongings brought onto

Government property by Contractor’s personnel.

5. Contractor Furnished Property and Material.

5.a. Only the material referenced in section 4.b., will be furnished by the Government. All other material required in the performance of the contract shall be furnished by the

Contractor, unless otherwise stated in 10.g. under exclusions.

5.b. The Contractor shall provide all service literature, reference publications, laptop computers and diagnostic software to be used by the contractor service technicians and as required for the completion of the services in accordance with this contract.

6. Replacement Parts.

6.a. The Contractor shall have ready access to unique and/or high mortality replacement parts. All parts supplied shall be compatible with the existing system. See Parts Exclusions, if applicable, are listed in 10.g. Vendor will provide all parts required to affect a repair covered under this service obligation.

6.b. The Contractor shall replace all worn or defective parts necessary to restore the equipment to 100% operational condition as specified by the OEM. All defective parts must be returned to the Contractor (via Contractor’s Field Service Representative on day of service)- Government will not ship defective parts if FSR forgets to retrieve the defective part while onsite/performing the service.

6.c. Contractor installed replacement parts shall become the property of the Government and the replace malfunctioning part shall become the property of the Contractor.

6.d. Freight, postage, and storage charges associated with shipment and receipt of replacement parts, and the return of parts shall be the responsibility of the Contractor.

6.e. The Contractor shall use only new or warranted replacement parts where the quality is equal to or better than the OEM’s original part. When discrepancies occur, the Government will make the final determination on whether a replacement part is of equal or better quality.

When part quality is in question, the Government will make the final determination on whether a replacement part is of appropriate (equal or better) quality. Defective replacement parts will be repaired or replaced with manufacturer’s unique certified parts (to OEM specifications; no refurbished parts).

6.f. The Contractor must include software revisions and upgrades (field service changes) which are required due to a manufacturer announced safety-hazard and FDA recall as part of the contract at no additional cost to the Government. This contract includes provision of

BD Biosciences proprietary software revisions released during the Agreement term.

The Contractor must provide the End-User POC with the installation disk/software upgrade in media appropriate for backup and/or re-installation (i.e. CD/DVD. USB are not allowed without specific NMRC IT approvals) of any upgrades made under the service contract. Updates and revisions to third party software are not provided by BD

Biosciences.

7. Specific Tasks.

7.a. Contractor Report Requirements

7.b. During normal duty hours, Contractor personnel shall check-in with Medical

Maintenance, upon arrival at the Government site and again prior to departure. The

Contractor Field Service Engineer(s) (FSEs) shall personally notify Medical Maintenance of problems that result in the equipment being left disabled upon their departure. During other than normal duty hours, Contractors FSEs shall notify the systems operator designated by

Medical Maintenance.

7.c. The Contractor shall provide a legible copy of the full field service report within two

(2) days after completion of all service performed to Medical Maintenance, (usn.detrick.nmrc.mbx.bmet-fsr@health.mil) and the End-User POC. The service report shall include, but not be limited to: contract number, contractor’s log number, the complaint, identification of the equipment serviced, type of service performed (preventive maintenance or repair), detailed description of the services(s)/repair(s) performed including itemized list of parts and supplies furnished and the cost of each if available, replacement parts(s) information (part number, part value, nomenclature, unit price, manufacturer, if not OEM) and whether the part is new/used/reconditioned, the completion date and time, total man-hours expended and the hourly rate normally charged for the type of service performed, and the name of the technician performing the service.

mailto:usn.detrick.nmrc.mbx.bmet-fsr@health.mil

8. Contractor Responsibility.

8.a. The Contractor shall be responsible for all items of Government equipment throughout the period under his control.

8.b. The Contractor shall be responsible for any damages to Government owned equipment and property and shall replace or repair any property damaged due to a fault of the Contractor or his representatives. All such replacement or repairs shall be at the Contractor’s expense and approved by the KO.

8.c. The Contractor shall ensure all areas where equipment is serviced on-site are left in a clean, neat, safe and orderly condition. To prevent safety hazards, no equipment shall be left pulled out or apart upon Contractor departure from the work site. Equipment being repaired shall be safely secured at all times.

8.d. The Contractor is not responsible for service required due to Government misuse, abuse, or damage to the system or its components when it has been determined that the damage resulted from an act of God. The Contractor has four hours to make this determination and submit it to Medical Maintenance for resolution.

9. Preventative Maintenance Services.

9.a. The Contractor shall, as a minimum, perform all preventative maintenance services in accordance with the OEMs suggested service intervals, unless otherwise stated in 9.b.

9.b. The Government will establish the required intervals for the performance of preventive maintenance services. Preventive maintenance shall be performed __2__ times per POP, to include PM on all installed lasers.

9.c. The Government shall select the month in which preventative maintenance services are to be performed. The two (2) preventive maintenance and inspection visits for the

FACSymphony shall be performed during the following month as bold/highlighted:

10_11_12_1_2_3_4_5_6_7_8_9. (The Government Fiscal Year runs: i.e.: 10/1/24 thru

9/30/25). The Contractor shall schedule and complete preventative maintenance services prior to the 15th of the month. PM kits will be provided by Contractor.

Target PM date- PM1: 01/12/2026 ± 2 weeks

PM2: 07/14/2026 ± 2 weeks.

Actual PM Service may be at some other time in the contract period of performance (POP) as mutually agreed between the BD FSR and the NMRC

Primary End-User POC, ideally set 6 mos. ± 30 days of the last PM service.

9.d. The Contractor shall confirm scheduled dates with Medical Maintenance and the End-

User POC at least five working days prior to performing preventative maintenance services.

9.e. The Contractor shall schedule preventative maintenance for other than peak patient examination times determined by the End-User POC and Medical Maintenance at each site.

9.f. The Contractor shall, at a minimum, perform all preventative maintenance services as prescribed by the OEM using a detailed services checklist. The completed checklist will be provided to the Government with the Contractor’s service report.

9.g. All test equipment used in the performance of this contract will be routinely calibrated and the calibration shall be in compliance with Joint Commission on Accreditation of

Healthcare Organizations (JCAHO), Original Equipment Manufacturer (OEM) and Federal

Drug Administration (FDA) standards.

10. Remedial Repairs.

10.a. There shall be two levels of Remedial Maintenance service available. These two levels are:

1) 24-Hour Emergency Service and;

2) Normal Working Hour Maintenance Coverage

INDICATE WHICH LEVEL OF COVERAGE IS NEEDED

10.b. __see 10.c.___24-hour Emergency Service.

Monday thru Sunday and Scheduled Government Holidays with published telephone number that is active 24 hours a day. (no separate charge shall be made for labor, travel or living expenses). *The Contractor shall telephonically respond within__1_ hours after receipt of notification of equipment failure and shall provide on-site service within __ hours.

Equipment shall be operational within __ hours. Emergency Service calls MUST BE requested by Medical Maintenance Facilities at ALL TIMES. The Government reserves the right to deduct from the Contractor’s payment an amount per hour equal to the number of hours the Contractor fails to respond, *as listed above.

10.c. __ X ___ Normal Working Hour Maintenance Coverage.

Maintenance Coverage shall be performed Monday thru Friday, between 8: 00 a.m. to 4: 30 p.m. The Contractor shall telephonically respond within__1_ business hours after receipt of notification of equipment failure, and shall provide on-site service within _2_ business days

(see quote: 48 hrs. guaranteed response to request for emergency on-site service M-F).

Equipment shall be operational within _2_business days. The Government reserves the right to deduct from the Contractor’s payment an amount per hour equal to the number of hours the Contractor fails to respond, *as listed above (Response Time Credit(s) apply. Quote

440084983, page 1 of 9 states: “If we fail to meet our commitment, a $500 Response Time

Credit will be issued.” with additional details in the Terms of Services. Emergency services outside the normal working hours by the Government site shall be billable to the Government at published commercial rates, and negotiated prior to services rendered. Coverage shall include all systems, subsystems, components, and assemblies that were part of the original system purchased. All maintenance provisions shall apply to hardware, firmware, and software, as appropriate, unless otherwise stated, herein only workstation printers are not covered.

10.d. Government request for remedial repairs will be placed by Medical Maintenance, and/or End-User POC, to the Contractor’s POC. Remedial Maintenance shall be made available during normal duty hours associated with each site.

10.e. The Contractor shall assign a unique Log Number to each Government request for remedial repairs.

10.f. The Contractor’s response to requests for remedial repairs may include telephone consultation between the equipment user/operator and a Contractor FSE. The purpose of this telephone consultation shall be: 1) to provide instruction in determining operator error; 2) to determine the most likely cause of the problem; 3) to determine if resolution of the problem requires the dispatch of a FSE; and 4) to identify replacement parts likely to be required in order to return the equipment to 100% operational condition as specified by the OEM.

10.g. Each level of service shall include all parts to be furnished by the Contractor at No cost to the Government, unless otherwise indicated. Any/all exclusions are listed as follows:

_____Work station printers no longer have on-site or mail-in repair.

10.h. The Contractor shall have his/her own service manuals, specifications, schematic diagrams and parts lists to assist in the evaluation/repair of all equipment included in this contract.

Note: PM and repair services coverage details are provided in #1 and 10.c. above.

11. Removal of Government Property

11.a. Whenever the repair of equipment cannot be performed at the Government site as determined by the Contractor, the Contractor shall notify Medical Maintenance who will make arrangements for the Contractor to remove the items to the Contractor’s designated site. The Contractor may be required to sign a Government form accepting responsibility for the Government equipment.

11.b. All charges resulting from a Contractor determined requirement to transport

Government owned property, covered by this contract, to and from an alternate repair location shall be the responsibility of the Contractor.

12. Equipment Modification Upgrades.

12.a. The Contractor shall only incorporate OEM specified modifications, alterations and upgrades. Approval shall be obtained from the Medical Maintenance prior to the Contractor installation of any modification, alteration, or upgrades.

12.b. The Contractor shall perform all OEM field modifications and safety inspections without charge to the government.

12.c. The Contractor shall maintain contact with the OEM to determine the requirement for field modifications and to ensure accomplishment of these field modifications in accordance with the time schedule set forth by the OEM.

12.d. The Government shall not alter the system without prior notification to the contractor.

12.e. Software upgrade shall be provided by the contractor at no additional cost to the

Government. Installation of upgrades will be left to the discretion of the Government.

13. Service Beyond the Scope of the Contract.

13.a. The Contractor shall immediately, but not later than 24 consecutive hours after discovery, notify Medical Maintenance, in writing, of the existence or the development of any defects in, or repair required to the scheduled equipment which the Contractor considers they are not responsible for under the terms of this contract.

13.b. At the same time of the notification, the Contractor shall furnish Medical Maintenance with a written estimate of the cost to make the necessary repairs. Repairs considered by the

Contracting Officer to be outside the scope of this contract shall not be covered under this contract, but shall be ordered under a separate purchase order.

14. Contact Information:

14.a. End-User POC:

Primary – Dr. Sofia Casares, 301-319-7575, 3W15, sofia.a.casares.civ@health.mil

Alternate – Ahmad Faisal Karim, 3W15/3W16, ahmad.f.karim.ctr@health.mil Administrative, Noelle Patterson, 301-319-7362, 240-479-0756, 3W41, noelle.b.patterson.ctr@health.mil

14.b. NMRC Medical Maintenance: Bldg 503, Room GN05

301-319-7507, 301-319-7515, or 301-319-9581

(if unable to contact via phone, try: brian.j.doyle39.ctr@health.mil or albert.d.velez-crespo.civ@health.mil)

Y2K COMPLIANCE

All information technology (including both hardware and software) delivered under this contract shall be “Year 2000 Compliant”. “Year 2000 Compliant” means that information technology accurately processes date and time data (including, but not limited to, calculation, comparing, and sequencing) from into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000 and leap year calculations. Furthermore, Year 2000 compliant information technology shall accurately process date and time date when used in combination mailto:sofia.a.casares.civ@health.mil mailto:ahmad.f.karim.ctr@health.mil mailto:noelle.b.patterson.ctr@health.mil mailto:brian.j.doyle39.ctr@health.mil mailto:albert.d.velez-crespo.civ@health.mil mailto:albert.d.velez-crespo.civ@health.mil with other information technology, if the other information technology properly exchanges date and time data with it.