SOW ExaGrid REDACTED.pdf
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- Solicitation number
- PANAPG25P025576
About this file
This Statement of Work (SOW) details ExaGrid hardware and software maintenance services for the U.S. Army Communications and Electronics Command – Software Engineering Center (CECOM - SEC) located at Aberdeen Proving Ground, Maryland. The contract covers maintenance for five specific ExaGrid hardware models (EX-84, EX-136, EX-136, EX-36, and EX-27) with serial numbers listed, and requires the vendor to be ExaGrid certified to provide both hardware and software support.
The contract period is one base year from 29 September 2025 to 28 September 2026, with two additional option years extending through 28 September 2028. Services include hardware replacement, remote diagnosis, software support, firmware updates, and onsite hardware repair if necessary. The contractor must provide next business day support during 8:00 a.m. to 4:30 p.m. hours, Monday through Friday, excluding holidays. The contractor's workforce must also comply with specific security requirements, including personal identity verification and background screening procedures. The government retains unlimited rights to all documents and materials produced under this contract.
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| File | Type | Posted |
|---|---|---|
| Justification for OTFOC ExGrid Maint. REDACTED.pdf |
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Statement of Work for ExaGrid Maintenance
1. GENERAL: This is a non-personal services Task Order to provide brand name Exagrid hardware and software maintenance and support.
2. Description of Services/Introduction This is a requirement for U.S. Army Communications and Electronics Command – Software Engineering Center (CECOM - SEC) located at Aberdeen Proving Ground, Maryland. The vendor is required to be ExaGrid certified and able to fulfill both hardware and software support. All personnel, equipment, supplies, transportation, tools, materials, and other items and non-personal services necessary to perform ExaGrid Model EX27 maintenance as defined in this Statement of Work except for items specified as government furnished property and services. Except for instances when work can only be performed in-person, work will be performed remotely.
3. Period of Performance The period of performance will be 1 (one) year beginning in September 2025 with 2 (two) option years as follows:
3.1 Base Year – 29 September 2025 – 28 September 2026
3.2 Option Year 1 – 29 September 2026 – 28 September 2027
3.3 Option Year 2 – 29 September 2027 – 28 September 2028
4. Scope:
4.1 The Contractor shall provide ExaGrid Model EX27 maintenance services, which includes hardware replacement, remote diagnosis and software support, firmware updates, as well as onsite hardware repair if it is required to resolve an issue. The Contractor shall provide remote technical support and access to all software patches, updates, upgrades when requested by the government. The Contractor shall provide next business day (Monday through Friday) services during the business hours of 8:00 a.m. and 4:30 p.m. except Contractor and Federal Holidays. The Contractor shall use commercially reasonable efforts to respond in person and onsite the next business day for incidents with covered hardware that cannot be resolved remotely.
4.2 The Contractor workforce shall comply with all personal identity verification requirements per FAR 52.204-9, Personal Identity Verification of Contractor Personnel, and those implemented by DOD, HQDA and/or local policy. In addition to the changes authorized by the FAR 52.243-1, Changes-Fixed-Price, of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. The Contractor and all associated Sub- Contractors’ employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access as well as local security policies and procedures (provided by government representative)
4.3 The contractor shall provide ExaGrid hardware and software problem diagnosis telephonically as necessary to the following ExaGrid hardware:
Model Serial Number
EX-84 EX-AVTA213505002 084TS20
EX-136 EX-AVTA213605040 052TS20
EX-136 EX-AVTA213505001 084TS20
EX-36 EX-AVTA211804544 036TS20
EX-27 EX-AVTA212704855 027TS20
5. Place of Performance: Software Engineer Center, Building 6002, Room D5-120, 6585 Surveillance Loop Aberdeen Proving Ground, MD 21005-5059
6. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, including source codes of any software, produced under this contract shall be U.S. Government owned and are the property of the Government with all rights and privileges of ownership/copyrights belonging exclusively to the Government. These documents and materials shall not be used or sold by the contractor without prior written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.
Statement of Work for ExaGrid Maintenance
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