SOW_ePS MDSF maintenance .pdf

Statement of Work For

Software License

Enterprise Version 13.2 or higher of eProductivity Software Market Direct Store Front and Fulfillment Module

I. INTRODUCTION

A. Background

Defense Logistics Agency (DLA) J62KA Enterprise Data Solutions provides IT application support to DLA Document Services. Document Services provides print broker services that include document reproduction, digital warehousing, electronic output, document conversion, electronic access and other specialty products and services to the Department of Defense (DoD) and federal agencies throughout the world. The Document Services mission is to provide best value document automation and document management solutions worldwide in support of America’s Armed Forces and Federal Agencies, encompassing the capture, management, access, distribution, and output of digital and hardcopy information. Document Services uses a J62 support application, Document Services online (DSO) to support their mission. DSO consists of COTS web to print applications and integration software in support of government unique requirements. The COTS, commercial off the shelf, license is with eProductivity Software (ePSSW) Market Digital Store Front, MDSF.

An additional module was purchased to manage the warehouse functions of printed forms, managed by the J67 Document Services Tinker Warehouse. This module requires separate line-item maintenance support and is called the fulfillment module.

B. Period of Performance

The period of performance shall be one (1) 12-month base period with one (1) 12 month option period. The 12-month periods scall cover the follow dates:

Base year December 21, 2023 to December 20, 2024 Option year one December 21, 2024 to December 20, 2025

C. Scope

The software server licenses’ maintenance will allow the eProductivity Software (ePS) Market Digital Store Front, MDSF, to maintain current active status as a licensed software, to receive vendor license updates as they are released and to also maintain the ability of multiple and simultaneous users to access the MDSF software. To permit the licensing of 3 different environments development, stage and production. Fulfillment of this requirement is essential to maintaining mission readiness for our customers’ daily usage of this software’s capabilities in support of their ongoing daily work processes and objectives. The service licenses must allow for 270 print shops and 9999 digital storefronts, this is considered the Enterprise version. Licensing and enabling of new modules must use the eflow features and allow for unlimited users and storefronts.

. This will be a Firm Fixed Price contract. The Government intends to award without discussions;

therefore, offerors will be instructed to submit proposals that contain their best terms.

C.1 Requirement

C.1.1 MDSF License - This maintenance purchase will provide the DLA J62K with all the necessary access rights and privileges to use the licenses in accordance with their intended purpose. In addition, during the maintenance term, J62K personnel will have access to any vendor Web-based support or knowledge database regarding this product and any software updates, patches or upgrades that the vendor issues for these licenses. Moreover, the vendor will provide telephone support and ability to submit trouble tickets or general inquiry questions to a support site. The vendor will provide a website for the government to submit troubleshooting tickets and change requests. Any cybersecurity finds will require a response within 36 hours.

C.1.2 Fulfillment Module License - This maintenance purchase will provide the DLA J62K with all the necessary access rights and privileges to use the fulfilment module in conjunction with the base MDSF licenses. In addition, during the maintenance term, J62K personnel will have access to any vendor Web-based support or knowledge database regarding this product and any software updates, patches or upgrades that the vendor issues for these licenses.

C.1.3 Support. When needed the government shall identify the need to use a portion of the 300 hours in support of any required assistance. The vendor shall provide that acknowledge of the needed support within 24 hours via email, and provide the support within 3 days. Assistance may include troubleshooting, configuration assistance, installation, and training on additional add Ons and modules offered to be bolted on to the basic MDSF application. Hours must be approved by the DLA COR in advance of expending.

The Breakdown of software license maintenance and support requirements:

Base Yr Description Manufacturer Number Price Qty.

Contract Extended Price

0001 ePS Market Direct Storefront , customer hosted, enterprise version

$ 1 $

0002 MDSF Fulfillment License 1

0003 Support hours

TOTAL $

Option Yr 1 Description Manufacturer Number Price Qty.

Contract Extended Price

1001 ePS Market Direct Storefront , customer hosted, enterprise version

1 $ 1 $

1002 MDSF Fulfillment License

1003 Support hours 300

TOTAL $

C.2. Shipment

All software releases and patches shall be available from the vendors secure ftp/web site for download by the government POC. With each patch and or release shall include release notes and updated documentation. Documentation shall be available in PDF format.

C.3. Point of Contacts

J62KA Program Manager Name: Theresa Hollis Mobile: 904-570-1422 Email: theresa.hollis@dla.mil

Contracting Officer Representative Name: Edmund Mocarsky Mobile: 267-670-1084 Email: edmund.mocarksy@dla.mil