SOW_ Electrical Power ITM 9-12-25 .docx
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- Attached to
- J059--Electrical ITM Service (Base 4) Federal contract opportunity
- Solicitation number
- 36C24226Q0023
About this file
This Statement of Work (SOW) details electrical system inspection, testing, and maintenance services for the Department of Veterans Affairs New York Harbor Healthcare System at the Brooklyn and St. Albans healthcare facilities. The contract covers a base period from November 1, 2025 to October 31, 2026, with four potential one-year option periods through October 31, 2030. The scope includes comprehensive maintenance for 15 generators, electrical equipment, and automatic transfer switches across multiple buildings, with specific requirements for annual load bank testing, fuel quality analysis, infrared scanning, and detailed reporting.
Key contractor qualifications include NETA or NICET certification, minimum five years of experience in healthcare electrical systems maintenance, and compliance with various safety and testing standards. The work involves detailed inspections, electrical testing, and maintenance of switchgear, transformers, circuit breakers, and generators, with specific testing frequencies for different equipment types. The solicitation is currently in a Sources Sought Notice phase, seeking market research to potentially set aside the contract for a specific socio-economic business category (such as service-disabled veteran-owned small business), with the NAICS code 238210 and a size standard of $19.0 million.
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STATEMENT OF WORK
1. Title: Electrical System Inspection, Testing and Maintenance
2. Background The Department of Veterans Affairs, New York Harbor Healthcare System Engineering Service at the Brooklyn and St. Albans healthcare facilities are required to perform regular maintenance on their electrical equipment including, but not limited to, transfer switches and fifteen (15) generators (including load bank testing). The Brooklyn campus and St. Albans CLC generators are designed to provide back-up electrical power during an unforeseen outage of the primary electrical source and minimize additional disruptions to critical services.
3. Introduction:
A. The VA is dedicated to optimizing its physical environment and ensuring the seamless operation of our medical facility. A major objective is the prevention of engineering related safety hazards. This project details requirements to support the mission above.
B. This Statement of Work (SOW) describes the requirements for the inspection, testing, maintenance, and/or calibration of the Electrical Power Distribution System at the Brooklyn VAMC, and St. Albans CLC.
4. Equipment A. Brooklyn electrical equipment (including transformers and ATS) - Attachment A B. St Albans electrical equipment (including transformers and ATS) - Attachment B C. Generators – See Section 12.C.
5. Contractor Qualifications:
A. The Contractor shall have resources (employees, supervisors, material and equipment) explicitly dedicated to the performance of this contract. A point of contact shall be on site during the full performance of each task.
B. Contractors shall be experienced electrical contractors, having properly trained, certified and licensed permanent staff to perform the proposed work. Electrical contracting (i.e. the construction, repair, testing and maintenance of industrial and commercial electrical distribution systems) shall be the primary interest/specialty of the Contractor’s business.
C. Contractor personnel doing testing shall be certified by the International Electrical Testing Association (NETA) or NICET as Certified Technicians with no exceptions.
D. Contractors shall have technical training and a minimum of five (5) continuous years of experience working in maintenance, inspection, and testing of the relevant electrical power distribution systems and related components in a healthcare setting or equivalent in industrial, educational, and commercial facilities. Electrical components on which the Contractors shall have experience include but are not be limited to switchboards & switchgear (low and medium voltage); generators; low voltage controls; motor control centers, wiring, transformers, meters, and other electrical appurtenances.
E. The Contractor shall have technical training and a track record of proven experience with generator operations, load banking and annual service for a minimum of five (5) continuous years.
F. Contractors shall have ready access to the latest versions of the following references:
1. NFPA 70, National Electrical Code
2. NFPA 70B, Recommended Practice for Electrical Equipment Maintenance
3. NFPA 70E, Standard for Electrical Safety for the Workplace
4. NFPA 110, Standard for Emergency and Standby Power System
5. OSHA Standard 29 CFR 1910, Subparts I & S
6. International Electrical Testing Association, Inc. (NETA) – Maintenance and Testing Specifications
7. VHA Directive 1028, Electrical Power Distribution System G. Contractors shall have and provide all necessary tools, equipment, and Personal Protective Equipment (PPE) to perform the work safely, effectively, and timely.
1. Tools, equipment, and PPE shall comply with the requirements of OSHA Standard 29 CFR 1910, Subpart I, and NFPA 70E.
2. Prior to initiating work, Contractor shall provide documentation that all instruments, test equipment, tools and PPE have current calibration.
3. Dated calibration labels shall be visible on all instruments, test equipment, tools, and PPE as appropriate.
H. If the contractor requires a specific source of power, for any test equipment, details of power requirements must be submitted with solicitation response.
6. Safety A. Contractors shall have safety training, either on-the-job or class-room type. Training certifications shall be submitted to the COR prior to work. If no training certifications are available, the contractor’s employer shall certify that he/she has met this requirement in writing and submit it to the COR for approval prior to work.
1. OSHA Standard 29 Code of Federal Regulations (CFR) 1910 Subpart S – Electrical
2. NFPA 70E – Standard for Electrical Safety in the Workplace.
3. Occupational Safety & Health Administration (OSHA) approved 10-hour construction safety training.
7. Period of Performance
| A. Performance shall be for a period of one year with four option years. Base Period: | November 1, 2025 – October 31, 2026 |
| Option Period 1: | November 1, 2026 – October 31, 2027 |
| Option Period 2: | November 1, 2027 – October 31, 2028 |
| Option Period 3: | November 1, 2028 – October 31, 2029 |
| Option Period 4: | November 1, 2029 – October 31, 2030 |
8. Schedule A. Unless otherwise noted, regular working hours are defined as Monday-Friday between 7:00AM-3:30PM.
B. See Requirements sections below for requirement specific scheduling considerations.
C. Services shall not be required during federal holidays. Federal holidays include any holiday declared by the President of the United States, including:
New Year’s Day Martin Luther King, Jr. Day Washington’s Birthday Memorial Day
Juneteenth Independence Day Labor Day Columbus Day
Veterans Day Thanksgiving Day
Christmas Day
As well as any other day declared as a holiday by the President of the United States
9. Place of Performance:
A. Department of Veterans Affairs New York Harbor Healthcare System – Brooklyn Campus 800 Poly Place Brooklyn, NY 11209
B. Department of Veterans Affairs New York Harbor Healthcare System – St. Albans Community Living Center 179-00 Linden Blvd.
Jamaica, NY 11425
10. Requirement #1: Electrical Power Equipment Inspection, Testing and Maintenance A. General Requirements
1. Testing shall be performed in compliance with manufacturers’ recommendations and per the applicable procedures as outlined in the latest edition of the ANSI/NETA Standard for Maintenance Testing Specifications and/or as noted in this document.
2. Contractor shall provide maintenance of low voltage air circuit breakers. Testing and maintenance of the breakers is required under this contract to include infrared scanning to detect any electrical deficiencies.
3. Contractor shall affix label on all equipment tested, documenting at a minimum the date of test, equipment tested, name of testing firm, and name or initials of testing technician.
4. Unless specified elsewhere in this document, any test labeled as “optional” by NETA is not required.
5. Visually inspect for sign(s) of overheating, misaligned contacts, damaged insulation, or loose lugs.
6. Equipment shall be cleaned of accumulated dust and dirt.
7. Contractor shall use a vacuum cleaner to remove large debris; compressed air is not to be used for this purpose.
8. Lubricate all moving parts as recommended by the manufacturer with manufacturer approved lubricants.
9. Contractor shall replace the backup battery and switchgear PLC battery, types ½ AA 3.6v Lithium, once per 2 calendar years.
B. Testing shall be completed in the following sequential phases:
1. Infra-Red Scanning/Thermography Survey
2. Visual inspection, physical maintenance, mechanical and electrical testing of all electrical power equipment, in accordance with NFPA and Joint Commission requirements.
C. Infra-Red Scanning/Thermography Survey
1. Contractor shall use an infra-red scanning camera to detect hot spots in the emergency power distribution system. The objective of this work is to detect any loose, broken, or corroded connections in the system.
2. Scanning shall be performed on the electrical equipment, automatic transfer switches and generators.
3. Problem connections shall be replaced with new connectors, and/or tightened with torque wrench to meet the equipment manufacturers’ specifications. This work should be done first before any of the hands-on testing is conducted.
4. Contractor shall provide a thermographic survey report as specified in ANSI/NETA MTS.
5. Note that since this work item must be done while the electrical power distribution system is energized, appropriate safety precautions must be taken before, during and after scanning the system.
6. Contractor shall advise the facility in advance where and if panel covers need to be removed.
7. Emergency side of transfer switches, emergency paralleling switchgear, emergency busways and emergency generator breakers must be scanned the second Thursday of each month between 4:00AM and 7:00AM for A & B board generators. From 9:00AM to 10:00AM for Building 14 generator.
D. Dry Type Transformers
1. Transformers shall be cleaned exteriorly and inspected for signs of overheating with infrared thermal detecting equipment. No other maintenance is required.
E. Electrical Equipment Inspection, Testing and Maintenance
1. Switchgear and Switchboard Assemblies (Conducted Year 1 & 4 of this contract)
i. Visual and Mechanical Inspection
1. Inspect and note the general condition of each section and document equipment nameplate information.
2. Inspect physical and mechanical condition.
3. Inspect anchorage, alignment, grounding, and required area clearances.
4. Verify the unit is clean.
ii. Electrical Tests
1. Perform insulation-resistance tests on each bus section, phase-to-phase and phase-to-ground.
2. Perform a dielectric withstand voltage test (Hipot Test) on each bus section.
3. Perform secondary current-injection tests on the entire current circuit in each section of switchgear.
4. Perform system function test.
5. Verify Operation of cubicle switchgear/switchboard space heaters.
iii. Drawing E-304 Switchgear A & B, 480V, 4000A EATON CB.
Drawout EATON Circuit Breaker, 17 CB for SWGR-A, 20 CB for SWGR-B (1)-double ended incoming switchgear lineup with 37 Drawout EATON breakers (incl mains and tie).
iv. Direct-Current Systems: (Main Primary Switchgear)
Provide service on switchgear battery bank per NETA 7.18.1.2, including optional load test per 7.18.1.2.B.5 Test breakers using secondary injection utilizing the appropriate EATON test kit. Note, that EATON might be considered proprietary by the manufacturer and that test kit and service might need to be supplied from an authorized service technician.
2. Transformers, Dry Type, Air-Cooled, Large (Conducted Year 1 & 4 of this contract)
i. Visual and Mechanical Inspection
1. Verify and document equipment nameplate data.
2. Inspect physical and mechanical condition.
3. Verify anchorage and alignment.
4. Verify unit is clean.
5. Verify that as-left tap connections are specified.
6. Verify presence of surge arresters.
7. Verify that cooling fans operate, and fan motors have the correct overcurrent protection.
8. Inspect bolted electrical connections for high resistance using a low- resistance ohmmeter
ii. Electrical Tests
1. Perform an insulation resistance test on each winding and winding to ground.
2. Verify correct secondary voltage phase-to-phase and phase-to-neutral after energization and prior to loading.
3. Perform resistance measurements through bolted connections with a low- resistance ohmmeter.
4. Perform a turns-ratio test at all tap positions.
5. Perform an excitation-current test on each phase.
6. Measure core insulation resistance at 500 volts dc if the core is insulated and the core ground strap is removable.
7. Test surge arresters in accordance with the "Surge Arresters" Testing Section.
3. Three-year Circuit Breaker Maintenance in compliance with NETA regulations, per specific circuit breaker type.
(Conducted Year 1 & 4 of this contract)
i. Document equipment nameplate data.
ii. Inspect physical and mechanical condition.
iii. Coordinate phased shutdown for each main breaker.
iv. Rack out main breakers, individually, and clean and apply lubrication to contacts.
v. Operate circuit breaker to ensure smooth operation.
vi. Replace the main breaker if defective, with a spare that the facility should have on hand.
4. Circuit Breaker, Medium-Voltage (Conducted Year 2, 3 & 5 of this contract)
i. Visual and Mechanical Inspection
1. Document equipment nameplate data.
2. Inspect physical and mechanical condition
3. Verify anchorage and alignment.
4. Verify unit is clean, arc chutes are intact, and appropriate lubrication of contacts.
5. Manually close/open breaker to check for binding, friction, contact alignment, and penetration.
ii. Electrical Tests
1. Perform an insulation resistance test on each pole to ground, between poles and across the open poles.
2. Perform a contact resistance test on each pole in the closed position.
3. Perform manual operation checks: manual tripping, electrically tripping, and operating protective relay.
4. Perform dielectric withstand voltage test (high potential test) on each vacuum interrupter.
5. Circuit Breakers, Air, Low-Voltage Power (Conducted Year 2, 3 & 5 of this contract)
i. Visual and Mechanical Inspection
1. Document equipment nameplate data.
2. Inspect physical and mechanical condition
3. Verify anchorage and alignment.
4. Verify unit is clean and appropriate lubrication of contacts.
5. Operate circuit breaker to ensure smooth operation.
ii. Electrical Tests
1. Perform an insulation resistance test on each pole to ground, between poles and across the open poles.
2. Perform a contact resistance test on each pole in the closed position.
3. Test functions of the trip unit by means of primary current injection testing.
6. Switches, Air, Medium-Voltage, Metal Enclosed (Conducted Annually)
i. Visual and Mechanical Inspection
1. Verify and document equipment nameplate data.
2. Inspect physical and mechanical condition
3. Verify anchorage and alignment.
4. Verify unit is clean and appropriate lubrication of contacts.
5. Verify correct blade alignment, blade penetration, travel stops, and mechanical operation.
ii. Electrical Tests
1. Perform contact resistance across each switchblade and fuse holder.
2. Perform insulation-resistance tests on each pole, phase-to-phase and phase- to-ground.
3. Perform a dielectric withstand voltage test on each pole.
7. Circuit Breakers, Air, Insulated-Case/Molded-Case (Conducted Year 2, 3 & 5 of this contract)
i. Visual and Mechanical Inspection
1. Verify and document equipment nameplate data.
2. Inspect physical and mechanical condition.
3. Verify anchorage and alignment.
4. Verify unit is clean and appropriate lubrication of contacts.
5. Operate circuit breaker to ensure smooth operation.
ii. Electrical Tests
1. Perform an insulation resistance test on each pole to ground, between poles and across the open poles.
2. Perform a contact resistance test on each pole in the closed position.
3. Test functions of the trip unit by means of secondary current injection testing.
8. PROTECTIVE RELAYS (Microprocessor-Based) (Conducted Annually)
i. Visual and Mechanical Inspection
1. Verify and document equipment nameplate data.
2. Inspect physical and mechanical condition.
3. Verify unit is clean.
4. Check tightness of connections.
ii. Electrical Tests
1. Perform an insulation resistance test on each phase to ground and between phases.
2. Apply voltage or current to all analog inputs and verify correct registration of the relay meter.
3. Perform mechanical and functional operation checks.
4. Perform inspection and calibration of the protective relays in accordance with manufacturer recommendations.
5. Verify the protective relays trip their associated main circuit breaker.
F. Schedule for Electrical Equipment Inspection, Testing and Maintenance
1. Contractor shall provide a proposed schedule with their quote. The schedule shall be in the form of a progress chart of suitable scale to indicate the work scheduled for completion. Show individual phases and duration of each. The proposed schedule shall be reviewed by the COR and any required adjustments to the schedule shall be incorporated by the Contractor.
2. Contractor shall start and finish at one site, prior to moving on to the next site.
3. Contractor shall submit work plans and/or check lists of the testing to be performed prior to start of work.
4. All outages shall be scheduled in advance. Outages will be scheduled only at night and/or on weekends unless noted elsewhere in this document. Contractor shall verify all scheduled shutdowns and testing with the COR, who will verify all scheduled times in writing.
5. Complete Shutdown on switchgear must be approved and coordinated by Engineering. The left side of switchgear can be shut down one evening (if coordinated w/ Fire Pump Xfmr shutdown). The right side of the switchgear can be shut down during a separate evening.
6. Fire Pump Transformer to be serviced.
G. Reporting for Electrical Equipment Inspection, Testing and Maintenance:
1. Contractors shall report deficiencies that are deemed critical or catastrophic immediately to the COR.
2. All work performed shall be fully documented by the Contractor. A complete written report of the work performed shall be provided to the VA within seven (7) days of completion. Contractor shall submit two (2) hard copies of the written report, and two (2) CD-ROM or DVD of the electronic version of the report in Microsoft Word or PDF format to the COR. All reference materials shall be included in the electronic version of the report, either through scanning or other means of electronic text import methods.
3. Information shown in the report shall include:
i. Company’s name, addresses, telephone, & fax numbers.
ii. Name and signature of contractor(s) that performed the work
iii. VA Project Number, name and number of VA COR.
iv. Date and time of work.
v. Copies of contractors’ valid licenses, professional and training certificates.
vi. Descriptions and model number of specialized tools and equipment used such as torque wrench or infra-red scanning camera.
vii. Location, Type, Name, and nameplate information of electrical equipment to be maintained and tested.
viii. Descriptions of work items.
ix. Test data.
x. Reference materials such as equipment manufacturer’s specifications, coordination study, etc.
xi. Remarks on the condition of electrical equipment. List all deficiencies, if any.
xii. Recommended corrective actions, if any.
4. All work items, definitions, and references shall comply with the latest edition of the NETA – Maintenance Testing Specifications (MTS) and with the VHA Directive, Electrical Power Distribution System.
11. Requirement #2 A. Maintenance of Automatic Transfer Switch (ATS) (Conducted annually over 1 weekend)
1. Infra-red scanning shall be performed on all automatic transfer switches.
2. Generator ATS and Main Breaker, Building 4 – Generator Room.
Thermal scan for ATS-G1 and breaker injection testing, GE Switch 800V 1200A.
12. Requirement #3: Generator Service and Annual Testing
A. All generator service will be performed in compliance with Joint Commission (JTC) and National Fire Protection Association (NFPA) 110 requirements.
B. The Contractor shall provide qualified maintenance labor, equipment, tools, materials, parts, supplies, transportation, supervision, any other items, and non-personal services deemed necessary to perform load bank testing services on the following fifteen generators:
BROOKLYN CAMPUS
| Equipment |
| Location |
| Make/Rating |
| Model |
| Serial No. |
| PM |
Frequency
| Outside Bldg 1 Switchgear Room |
| Main Generator Caterpillar 2025KW |
| 3516B |
| YAT00416 |
| Annual |
| Bldg. 4 (Engineering) |
| A-Board Generator Caterpillar 2200KW |
3516B
1HN00551
Annual
| Outpatient Clinic |
| OPC Generator |
| Emergency |
| Generator |
| Caterpillar |
| 3508 |
| 23Z06777 |
| Annual |
Diesel
600KW
| Generators |
| Building 14 (Data Center) |
| Bldg. 14 Data Center Generator Caterpillar 400KW |
CER00472
Bldg. 13 Critical Care
| Building 13 |
| Generator MTU |
Onsite 6R1600
DS250
| 16301004459 |
| Annual |
Energy 250KW
ST ALBANS CLC
| Equipment |
| Location |
| Make |
| Model |
| Serial No. |
| PM |
Frequency
Emergency Diesel Generators Bldg. 64 Boiler Plant Upper Level
Caterpillar 300KW
C9
CAT000C9E NGP00992
| Bldg. 64 Boiler Plant Lower Level |
| Caterpillar 1000KW |
| C32 |
| JSJ03348 |
| Annual |
| Bldg. 174 (serves Bldg. 173 - Laundry) |
| Caterpillar 750KW |
| C27 |
| 2A300225 |
| Annual |
Bldg. 167 (serves Bldgs. 85-87)
| Caterpillar 150KW |
| D150-10 |
| CAT00C71LL 7C00429 |
| Annual |
Bldg. 88 (serves Commissary)
Caterpillar 500KW
C15
CAT00C15K NAP0599
Bldg. 88 (serves Domiciliary area)
Caterpillar 200KW
D200-2
CAT00C71CE TG00540
| Bldg. 89 Basement |
| Caterpillar 150KW |
| D150-10 |
| CAT00C71V L7C00430 |
| Annual |
Bldg. 168 (serves Bldgs. 91-93)
| Caterpillar 150KW |
| D150-10 |
| CAT00C71A L7C00428 |
| Annual |
| Emergency Gas Generators |
| Guard Shack (Police) |
| Caterpillar 150KW |
| DG 30-2 |
| CAT00G30A NB W00138 |
| Annual |
| Pump Station |
| Caterpillar 300KW |
| G300LG 6 |
| GXJ04856- OLY00000 |
| Annual |
C. Generator Service and Testing Tasks:
1. The Annual load banking shall meet the Joint Commission’s requirements, tested as follows:
a. 30% of nameplate rating for 2 hours, followed by
b. 50% of nameplate rating for 1 hour, followed by
c. 75% of nameplate ratings for 1 hour, plus warm up and cool down time for a total continuous run of 4 hours.
2. Annual oil quality testing is required.
D. General Requirements for Generator Service and Testing:
1. A post-award site visit will be required to determine parking, pathways, and proper connections to the generator units.
a. The Contractor will be required to furnish the load bank and make the necessary cable connections from the generator to the load bank. This may require parallel runs of cabling. In some locations, this may require barricades, safety cones or both.
2. Prior to starting the generators, Contractor shall perform a pre-run inspection to include fuel quality testing (as per ASTM), checking the oil level, coolant level and a visual inspection of the motor/generator.
3. The work performed on generators shall not interrupt any power to the buildings identified in this Statement of Work.
E. Generator Fuel Quality Testing:
1. Diesel fuel quality testing should begin prior to any work on the generator. Diesel fuel should be monitored for water on the tank bottom and tested for degradation and contamination.
2. All testing should be performed using ASTM-approved test methods such as, but not limited to, ASTM D4057, Standard Practice for Manual Sampling of Petroleum and Petroleum Products, for fuel quality; ASTM D7464, Standard Practice for Manual Sampling of Liquid Fuels, Associated Materials and Fuel System Components for Microbiological Testing, for microbial contamination; ASTM D2709, Standard Test Method for Water and Sediment in Middle Distillate Fuels by Centrifuge, for water and sediment; ASTM D4176 Standard Test Method for Free Water and Particulate Contamination in Distillate Fuels (Visual Inspection Procedures), for appearance-distillate; and ASTM D7220, Standard Test Method for Sulfur in Automotive, Heating, and Jet Fuels by Monochromatic Energy Dispersive X-ray Fluorescence Spectrometry, for sulfur (ppm), and meet engine manufacturer requirements.
3. If diesel fuel is found to be outside of the acceptable range in the testing, the fuel shall be remediated to bring it back to the required fuel quality specified under ASTM.
4. Where annual fuel testing has revealed the need for remediation (e.g., cleaning, treatment, or replacement of fuel), additional testing of fuel should be implemented every 90 days until analysis is acceptable.
F. Schedule for Generator Service and Testing:
Work shall be conducted on weekdays (Monday through Friday), between 6:00 a.m. to 4:00 p.m. Work shall not occur on Government holidays.
G. Reporting for Generator Service and Testing:
1. Contractor shall provide a report, to the COR, that details each generator run.
2. At 15-minute intervals, the following readings Shall be recorded:
a. Lube Oil Pressure
b. Water Temperature
c. Exhaust Temperature
d. Amperes
e. Volts
f. Frequency
g. Coolant Temperature
h. Power Factor
i. Ambient Temperature
j. Load Percentage
3. The report shall contain certification statements that each generator was load bank tested in accordance with manufacturer’s requirements.
4. The report shall be provided in paper and electronic pdf form.
H. Acceptance of Generator Service and Testing:
VA personnel and Contractor personnel shall inspect the generators prior to the Contractor personnel leaving the facility. No invoices will be processed for payment prior to the completion of the POC inspection. The Contractor shall provide a complete written report of the load banking for each generator. The information in the report shall have the following data:
1. Company’s name, address, telephone number and fax number.
2. Name and signature of Contractors who performed the load bank.
3. VA purchase order number or contract number.
4. Date and time of work.
5. Generator building number.
6. Generator model, Engine model, Nameplate rating.
7. The fifteen-minute interval log that was recorded during the load bank.
8. Description of generator condition and any deficiencies, if any.
13. Corrective Maintenance The Contractor shall immediately notify the COR of any repairs deemed necessary that are not covered under the current price schedule. If requested, the contractor shall provide a repair quote within 10 calendar days that itemizes parts and labor hours. The Government will review the recommended repairs and decide on a timeline and mechanism for completing the repair. Note, this is not a full-service contract, repairs are not included.
14. Warranty Enforcement.
The on-site COR shall be responsible for tracking and Contractor compliance with manufacturers and contract warranties and shall maintain on-site records of equipment bearing warranties in addition to ensuring the Contractor provides fully completed worksheets to the facility management. The Contractor will annotate equipment O&M records showing warranted items and warranty expiration dates on all equipment. The Contractor shall provide supporting documentation for any warranty claims to the on-site COR. The Government will provide the Contractor with all existing warranty documentation at the start of the task order.
Warranty Service Response. The Contractor shall normally conduct first look, with response based on the “Response and Completion” Table below, for all infrastructure systems under warranty, without voiding the warranty. The Contractor shall utilize a warranty response priority system for bringing the appropriate warranty outside Contractor (Manufacturer or their qualified warranty responder) based on the following priority system:
Temporary and emergency services, to include power generation services, may be necessary to accomplish certain maintenance, repair, and new service connections. Such temporary and emergency services will be coordinated with the COR and will be accomplished using methods to avoid service interruptions, where possible, or to minimize system downtime where such interruptions of service are unavoidable. The COR will be notified of the scheduled temporary service conditions at the time of job scheduling and will be notified of all service interruptions as soon as possible, with notification time not to exceed one hour after Contractor identifies emergency situation. For purposes of this specification, an emergency situation is defined as any condition that requires immediate action to eliminate hazards to life or serious injury hazards to personnel, prevent loss or damage to Government property, or restore essential services.
The Contractor may be required to respond to emergency situations with qualified personnel outside of normal duty hours.
The Contractor Program Manager shall be required to visit the site at least twice annually and meet with the COR or their representative(s) as required to discuss and develop mutual understanding relative to work status, safety, quality, and other contractual requirements. This requirement can be cancelled at the discretion of the COR. The Government reserves the right to schedule meetings to discuss or resolve issues/problems it deems to be critical.
Response and completion times will be required as follows:
| Classification |
| Normal Duty Hours |
| Other Than Normal Duty Hours |
| Response time |
| Completion |
| Response Time |
| Completion |
| Emergency |
| 1 hour |
| Continuous Until Safe / Complete |
| 2 hours |
| Continuous Until Safe / Complete |
| Urgent |
| 4 hours |
| Downgrade to Routine |
| 6 hours |
| Downgrade to Routine |
| Routine |
| 5 Days |
| 30 Calendar Days |
| 5 Days |
| 30 Calendar Days |
A. Priority Code 1. Emergency Warranty Response Required.
The facility maintenance Contractor shall determine the EMERGENCY nature, based on criteria noted in the “Response Definitions” table above, of the warranty service call, with confirmation by the on-site COR, where the warranty outside Contractor shall respond on-site within 4 hours to conduct evaluation and determine course of action and initiate work within 2 hours following the on-site response time.
Work shall continue until the problem is repaired/ resolved.
B. Priority Code 2. Urgent Warranty Response Required.
The facility maintenance Contractor shall determine the URGENT nature, based on criteria noted in the “Response Definitions” table above, of the warranty service call, with confirmation by the on-site COR, where the warranty outside Contractor shall respond on-site within 8 hours to conduct evaluation and determine course of action and initiate work within 2 hours following the on-site response time. Work shall continue until the problem is repaired/ resolved.
C. Priority Code 3. Routine Warranty Response Required.
The facility maintenance Contractor shall determine the ROUTINE nature, based on criteria noted in the “Response Definitions” table, of the warranty service call, with confirmation by the on-site COR, where the warranty outside Contractor shall respond on-site within 3 days to conduct evaluation and determine course of action and initiate work within 2 hours following the on-site response time. Work shall continue until the problem is repaired/ resolved.
15. Expired Equipment:
When equipment surpasses life expectancy and is determined to no longer be economically repairable, Contractors shall notify the CO and COR. The Government retains the right to decide whether to replace the equipment or keep it in service. If the COR determines that equipment is to be replaced, COR and the CO will review and decide on the appropriate timeline and mechanism for replacing the equipment. In the event the facility cannot or does not replace identified equipment, coverage for that equipment will cease and contract pricing will be reduced accordingly. Note: the contracting officer shall make the final scope determination. As this is a maintenance contract, replacements should be procured separately and competitively.
16. Privacy Training for contractors without access to VA Sensitive Information All contractor employees and subcontractors participating under this contract are required to complete the VA's Privacy training requirement - “VA Privacy Training for Personnel without Access to VA Computer Systems or Direct Access to or the Use of VA Sensitive Information” Contractors must provide certifications of completion to the COR during each year of the contract. Training expires 365 days after the training is taken. This requirement is in addition to any other training that may be required of the contractor and subcontractor(s). The COR for the contract is responsible for ensuring the contractor takes the training and to follow up with the annual requirements.
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