SOW DRAFT.pdf

I. VALL Whole House Nurse Call Replacement SOW

1. Scope of Services and Deliverables

a. The contractor will perform all installation related to the nurse call system. This includes, but is not limited to cable installation, termination of cables, periphery device installation, and networking component implementation.

b. All servers, switches, and wiring infrastructure must be pre-stagged prior to connecting rooms to ensure minimal patient care interference.

c. All shower or other wet areas must be equipped with splash resistant components.

d. All ligature risk areas must be equipped with Joint Commission compliant anti-ligature components including room disable toggles.

e. Vendor must coordinate with clinical department leads to formulate nurse call clinical designs for their respective areas.

f. Interface nurse call with Hillrom beds.

g. Installers must confirm full room functionality before taking down another. All devices must communicate seamlessly, populating bed and nurse call component status/alarms on the web viewer, as well as pillow speaker control of the TV when needed.

h. Complete integration with Vocera.

i. Network/architectural drawings elucidating all wiring schematics must be provided at project closeout.

j. Training must be provided for basic troubleshooting, both on the equipment itself and the server.

2. Installation Services:

a. Unless otherwise noted in this document, all services will be delivered between 8:00 a.m. and 4:30 p.m. Monday through Friday local time Excluding Federal Recognized Holidays.

b. Outstanding issues or problems related to this project must be responded to and addressed within one week of written notification.

3. Govt will:

a. Designate local hospital staff on a continual basis to assure the project’s success

b. Define any configurations required for vendor staff to complete any tasks

4. Acceptance and Signoff

a. Once all equipment has been received, installed, and validated as working to specification, the project deliverables will be accepted and then invoiced by the Vendor.

b. All completed work will be inspected and tested for compliance and operational capabilities by VA Loma Linda Biomedical Engineering and any other staff deemed by said department to be critical in the assessment process.

c. The Government reserves the right to accept or reject Contractor’s employee for the rendering of services. Complaints concerning Contract Personnel’s performance or conduct will be dealt with by the Contractor and COR with the final decision being made by the Contracting Officer

5. Change Order Request

a. Customer may request, and/or the Vendor may recommend, variations to any part of Vendors obligations contained herein by placing the request in writing to the Government.

b. Vendor shall respond to Customer in writing within fifteen (15) working days of receipt of a written request for change from the Customer (or the making of a written change recommendation from the Vendor). Vendor’s response will include an estimate of costs involved and the time required to investigate the requested change. If Government Contracting Officer instructs Vendor to proceed with an investigation, the Vendor may charge the cost incurred in investigating any such request by the Government, whether or not it is implemented.

c. Vendor shall advise Customer in writing of the results of its investigation, specifying the effects of implementing the requested change on Price, Services, Delivery Schedule, payment terms, Acceptance Tests and other contractual matters.

d. If Government wishes to proceed with the change, Government Contracting Officer shall instruct Vendor in writing pursuant to Contract Modification to that effect within five (5) days of receipt of such advice. Until such time as any Contract Modification is formally agreed between the Vendor and Government pursuant to this clause, the Vendor shall continue to perform and be paid as if such variation had not been requested or recommended.

6. Delivery Schedule

a. Contractors shall coordinate deliveries with Site POCs before shipment of hardware to ensure sites have adequate storage space. Once equipment has been received at the work site, the Vendor is responsible for inventorying all equipment items related to the project before the start date and will be accountable for all equipment until project completion is certified by the Contracting Officer’s Representative (COR) or designee.

b. Services will begin on a mutually agreed upon date after of the receipt of a Purchase Order and execution of this Statement of Work.