SOW_DRAFT.docx

RFI# 70T01023I7670N029

Statement of Work (SOW) Role Player Support Services

SOW.1.1 Introduction A. The TSA Training Center (TSATC) is seeking a contractor to provide Role Player Support Services in aiding the TSA, Federal Air Marshal Service (FAMS), Federal Flight Deck Officer (FFDO) Recurrent Training Programs, and the Canine Training Center (CTC). This subsection provides general information, facility descriptions, mission statements, and performance expectations related to this specification. The Statement of Work (SOW) covers the TSA, FAMS, and FFDO training programs at the TSA Training Center Training Center (TSATC), Federal Aviation Administration (FAA), William J. Hughes Technical Center (WJHTC), Atlantic City International Airport, New Jersey; FFDO recurrent training at the Dallas Federal Flight Deck Officer Recurrent Training Facility, Coppell, Texas; FFDO recurrent training at the Atlanta Federal Flight Deck Officer Recurrent Training Facility, College Park, Georgia; and CTC Training Center on the grounds of Lackland Air Force Base (LAFB), San Antonio, Texas. However, these services must have the capacity to be extended to future TSA, FAMS, FFDO, or CTC training locations which support the same training programs to be named at a later date.

B. The major objective of this requirement is to provide role players as an integral part of training exercises for the TSA, FAMS, FFDO, and CTC Training Programs. These training exercises are designed to teach the FAM and FFDO law enforcement tasks in various realistic situations. Training exercises for the CTC is designed to teach canine handlers and canine assets to detect explosive material on individuals and their personal effects. Each individual role player adds a sense of realism. Role players must have the ability to perform through an inflexible script as well as an impromptu basis. Depending on the situation, a role player must be able to “live” a role and freely adapt to it in response to the actions of each individual TSA trainee, FAM, FFDO, or CTC handler. If this adaptation is not completed, the immediacy and realism of a tense situation may be destroyed. The role player must thoroughly understand the objective of each training situation and of the roles being played. Each role player must be able to adjust to a variety of outcomes and react in the manner most appropriate to the way in which each situation develops.

C. The TSA may allow the Contractor to operate Government Owned or Leased Vehicles in accordance with Title 41 CFR 102-34.230 during the performance of the contract. All vehicles will be provided as Government Furnished Property (GFP), and will remain assigned to the government since vehicles will only be used on an occasional basis.

SOW.1.2 Scope A. General

Except for GFP, the Contractor shall furnish all personnel, supervision, management, equipment, materials, transportation, tools, and supplies required to plan, schedule, coordinate, and assure effective performance of all required role player support services for TSA, FAMS, and FFDO training at the TSATC, FAA, WJHTC, Atlantic City International Airport, Atlantic City, New Jersey; FFDO training at the Dallas Federal Flight Deck Officer Training Facility, Coppell, Texas; FFDO training at the Atlanta Federal Flight Deck Officer Training Facility, College Park, Georgia; and CTC, LAFB, San Antonio, Texas. These services include:

1) Scheduling Role Player Personnel, in coordination with the Contracting Officer’s Technical Representative (COR).

2) Training Role Player Personnel, in coordination with the COR, TSA, FAMS, FFDO, and CTC personnel.

3) Reports and Invoices

4) Interviewing, hiring, and terminating Role Player Personnel B. Management Support The Contractor shall provide a qualified, on-site Project Manager at the New Jersey location Monday through Friday excluding Federal holidays, to administer all services described in this SOW, receive any complaints concerning the contract requirements, rectify the causes of the complaints, and work closely with the Contracting Officer’s Representative (COR). The Project Manger may be required to be on-site several weekends throughout the year depending on training requirements. In addition, the Contractor shall provide a total of four (6) Role Player Supervisors; two (2) on-site Monday through Friday excluding Federal holidays at the Atlantic City, New Jersey location, one (1) on-site Monday through Friday excluding Federal holidays at the Coppell, Texas location, one (1) on-site Monday through Friday excluding Federal holidays at the College Park, Georgia location, and two (2) on-site Monday through Friday excluding Federal holidays at the CTC location at LAFB in San Antonio, TX. The Role Player Supervisors may be required to be on-site several weekends throughout the year depending on training requirements. The Role Player Supervisor will assist the Project Manager with all duties and responsibilities as appropriate.

SOW.1.3 General Requirements A. The Contractor shall provide all of the necessary operations research, business, and administrative support such as: planning, organizing, managing, coordinating, and tracking (e.g., report management, cost/schedule/performance measurement, risk management, data management) required to perform all activities successfully as required in accordance with this SOW.

SOW.1.3.2 Service Plan A. A Service Plan is a detailed description of the Contractor’s intended plan for accomplishing work which is used to ensure that the Contractor has developed sufficiently responsive and cost effective procedures to deliver adequate service(s). A Service Plan also serves as a basic information and reference document describing the methods, procedures, and controls that the Contractor intends to use in providing the required services. The Contractor shall submit a Service Plan and duplicate, for Contracting Officer (CO) approval within 15 calendar days after award of the contract and whenever the methods, procedures, or controls used are changed by the Contractor. The Contractor shall comply with the existing approved Service Plan, until any new Service Plan is approved by the CO. If a conflict exists between the contract specification and the Service Plan, the contract specification shall take precedence.

SOW.1.3.3 Work Control A. The Contractor must define a chain of command to ensure that supervisory channels are clear to all contract personnel during the absence of the on-site Project Manager or Role Player Supervisor. The Project Manager and Role Player Supervisor(s) serve as a representative for the Contractor.

SOW.1.3.4 Contractor Personnel Job Descriptions Project Manager (Key Personnel) A. Project/Practice Management

1) Creates and executes project work plans and revises as appropriate to meet changing needs and requirements of TSA, FAMS, FFDO, and CTC training.

2) Identifies resources needed and assigns individual responsibilities.

3) Manages day-to-day operational aspects of the contract and scope.

4) Reviews deliverables prepared by company before passing to the TSA, FAMS, FFDO, and CTC.

5) Effectively applies TSA, FAMS, FFDO, and CTC training methodology.

6) Prepares for engagement reviews and quality assurance procedures.

7) Minimizes TSA, FAMS, FFDO, and CTC training exposure and risk on contract.

8) Ensures contract documents are complete, current, and stored appropriately.

9) Has complete authorization to make on the spot decisions on behalf of Contractor.

10) Complies with and helps to enforce all TSA, FAMS, FFDO, CTC, and Contractor policies and procedures.

11) Reviews the status reports of contract employees and addresses issues as appropriate.

B. Project Accounting

1) Tracks and reports all man-hours worked and expenses on a monthly basis through a monthly basis.

2) Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for contract.

C. Communication

1) Facilitates Contractor to TSA, FAMS, FFDO, and CTC meetings effectively.

2) Holds regular status meetings concerning relevant contract information and/or personnel issues with the COR.

3) Delivers engaging, informative, well-organized presentations.

4) Understands how to communicate difficult/sensitive information tactfully.

D. Leadership

1) Challenges others to develop as leaders while serving as a role model and mentor.

2) Inspires contract employees to attain goals and pursue excellence.

3) Identifies opportunities for improvement and makes constructive suggestions for change.

4) Manages the process of innovative change effectively.

5) Remains on the forefront of emerging training practices.

F. Teamwork

1) Effectively utilizes each contract employee to his/her fullest potential.

2) Motivates contract employees to work together in the most efficient manner.

3) Mitigates contract employee conflict and communication problems.

G. Client Management

1) Manages day-to-day TSA, FAMS, FFDO, and CTC interaction.

2) Develops professional relationships with TSA, FAMS, FFDO, and CTC Instructor staff.

3) Communicates effectively with the COR to identify needs and evaluate alternative solutions.

4) Continually seeks to increase TSA, FAMS, FFDO, and CTC satisfaction.

5) Builds a knowledge base of TSA, FAMS, FFDO, and CTC training, organization and objectives.

Role Player Supervisor (Key Personnel) A. Project/Practice Management

1) Assists Project Manager in all duties for TSA, FAMS, FFDO, and CTC training programs.

2) Identifies resources needed and assigns individual responsibilities.

3) Serves as the immediate supervisor for all Role Player Personnel.

4) Responsible for scheduling the correct amount of Role Player Personnel for events.

5) Effectively applies TSA, FAMS, FFDO, and CTC training methodology and enforces project standards.

6) Prepares for engagement reviews and quality assurance procedures.

7) Reviews the status reports of contract personnel and addresses issues as appropriate.

B. Project Accounting

1) Tracks and reports all man-hours worked and expenses on a weekly basis.

C. Communication

1) Holds regular status meetings with the Project Manager and all Role Player Personnel.

2) Understands how to communicate difficult/sensitive information tactfully.

D. Leadership

1) Challenges others to develop as leaders while serving as a role model and mentor.

2) Inspires Role Player Personnel to attain goals and pursue excellence.

3) Identifies opportunities for improvement and makes constructive suggestions to the Project Manager for change.

4) Able to adapt to constant changes.

G. Teamwork

1) Effectively utilizes each Role Player Personnel to his/her fullest potential.

2) Motivates all Role Player Personnel to work together in the most efficient manner.

3) Keeps track of lessons learned and disseminates all information with Role Player Personnel.

4) Mitigates Role Player Personnel conflict and communication problems.

H. Client Management

1) Aids Project Manager in setting and managing TSA, FAMS, FFDO, and CTC expectations.

2) Develops professional relationships with TSA, FAMS, FFDO, and CTC Instructor staff.

3) Communicates effectively with the COR to identify needs and evaluate alternative solutions.

4) Continually seeks to increase TSA, FAMS, FFDO, and CTC satisfaction.

Role Player Personnel A. Provides the day to day support to the TSA, FAMS, FFDO, and CTC training programs, aiding in the reality based training drills and scenarios.

B. Required to “live” a role through the use of inflexible scripted scenarios and through an impromptu basis.

C. Adapt roles as needed in a realistic manner as the training situation dictates.

D. All Role Player Personnel are required to have the ability to conduct the following tasks:

1) Stand for long periods of time

2) Lift at least 35 pounds

3) Lie in the prone position for long periods of time

4) Be handcuffed utilizing approved training handcuffs for long periods of time in various positions, i.e. standing, sitting, prone.

5) Utilize various training aids, not limited too but including the following: Non-Lethal Training Ammunition (NLTA) firearms, marking cartridges, training knives, and inert improvised explosive devices.

6) Must be willing to participate in reality based training utilizing approved Non-Lethal Training Ammunition (NLTA) firearms and marking cartridges; all protective equipment will be provided by the Contractor.

7) All individuals working with the CTC must not have a fear or emotional response of canines or being smelled by canines.

8) All individuals working with the CTC must not have an allergy to canines.

9) Individuals working with the CTC will be exposed and in contact with live explosive materials and devices.

E. Training on the use of NLTA firearms, marking cartridges, and protective equipment will be completed by a FAMS or FFDO Instructor who is certified in Non-Lethal Training Ammunition or equivalent.

SOW.1.3.5 Contractor Personnel Requirements A. All Contractor personnel; Project Manager, Role Player Supervisor(s), and Role Player Personnel must meet the following requirements. Additional requirements may be added.

1) Be at least 18 years of age.

2) Possess or able to possess a driving license by the time of hire.

3) No record or conviction of drug abuse/involvement or alcohol abuse.

4) No criminal record, except minor traffic offenses. Minor traffic offenses do not include driving under the influence.

5) No conviction of a felony/misdemeanor crime or domestic violence.

6) Speak, read, and write English at the high school level.

7) Must receive a favorable “eligibility of determination” suitability checks through the Transportation Security Administration (TSA) Office of Personnel Security (PerSec).

8) Any other requirements not listed, which are utilized by the Contractor for use in hiring.

B. The Contractor shall establish procedures to ensure that the CO or COR is notified immediately (i.e., within 24 hours) when an employee’s status changes under the previous conditions noted above.

C. The Contractor is required to screen all individuals for any potential felony or misdemeanor convictions or criminal record.

SOW.1.3.6 Use of Government Owned or Leased Vehicles A. Under Title 41 CFR 102-34.230, Contractor personnel may utilize Government owned or leased vehicles under the following conditions:

1) Motor vehicles are used for official purposes only and solely in the performance of the contract.

2) Motor vehicles cannot be used for transportation between residence and place of employment, unless authorized in accordance with 31 USC 1344 and subpart 101-6.4 of this title.

3) The Contractor must establish in writing, suitable penalties against personnel who use, or authorize the use of, of such motor vehicles for unofficial purposes or for other than the performance of this contract.

4) The Contractor must pay any expenses or cost, without Government reimbursement, for using such motor vehicles other than in the performance of this contract.

B. In compliance with Government regulation, FAR 51-202(a) 2, the Contractor must obtain a certificate of motor vehicle liability insurance to cover bodily injury and property damage to protect the Contractor and the Government against third-party claims arising from the use of GSA Fleet Vehicles. Documentation such as a Certificate of Liability Insurance or similar coverage must be provided to the CO. This Certificate of Liability Insurance must be provided “Pre-award” and included within the proposal.

SOW.1.3.7 Projected Workload A. The projected workload is estimated to be 1200-2800 man-hours monthly at the New Jersey location; 500-1600 man-hours monthly at the Coppell, Texas location; 500-1600 man-hours monthly at the College Park, Georgia location; and 1200-15,000 man-hours monthly at the San Antonio, Texas location. Hours may increase or decrease depending on the needs of the FAMS, FFDO, and CTC Training Programs.

SOW.1.3.8 Work Schedule/Ordering Procedures A. Role player services will primarily be required between the hours of 0600 through 1800, weekdays excluding Federal holidays. However, work hours may begin before 0600 or be extended past 1800 based on the requirements of the TSA, FAMS, FFDO, and CTC Training Programs. Weekends may be required throughout the year primarily when a holiday occurs during the workweek or dictated by the requirements of the TSA, FAMS, FFDO, and CTC Training Programs.

B. All requests for role player services will be coordinated between the TSA COR and Contractor’s Project Manager. At least once a month and typically one week prior to the scheduled training event, the COR will provide the PM with a schedule for TSA’s requirement for role players and the total hours required for the event. However, depending on the requirements of the FAMS, FFDO, and CTC Training Programs, role player services may be required on short notice i.e., 12-72 hours prior to the event. Depending on the training scenario, the TSA may be required to make an adjustment to the amount of role players and/or total training hours required. The contractor shall only bill for the actual amount of role players and hours provided for each TSA training event C. Cancellation of scheduled role player services will be coordinated through the COR with a notice to the Program Manager at least three working days prior to the scheduled event. However, under certain circumstances, the COR may notify the Contractor of the cancellation of scheduled role player services 24 hours prior to a scheduled event depending on the requirements of the FAMS, FFDO, and CTC Training Programs. If the cancellation of a scheduled event is made less than 24 hours prior to the scheduled event, the Contractor will invoice and bill the Government for all hours scheduled.

D. Role player support services will be a minimum of four-hours per day per role player with the exception of demonstrations and remedial sessions which will be a minimum of two-hours per day per role player. After the four-hours or two-hours are fulfilled, role player services will be utilized on an hourly basis.

E. If overtime is anticipated and scheduled, the Contractor will notify the COR prior to the scheduled event.

SOW.1.3.9 Pre-Performance The Contractor shall:

A. Orient new role players, including explaining the mission of the TSA, FAMS, FFDO, and CTC Training Programs, methods of instruction, purpose of exercises, etc.

B. Train Role Player Personnel with the assistance of TSA, FAMS, FFDO, and CTC Instructors to ensure the quality of training exercises continually improves. A Role Player Personnel’s performance may affect the student’s ability to successfully meet the course objectives, training of all personnel is vital. All training conducted will also reduce the potential for injury to all participants and individuals in the training environment. The Contractor shall brief Role Player Personnel on the specific techniques of training as they affect the conduct of a particular role.

C. Schedule Role Player Personnel appropriate to the scheduled training event with consideration to expertise, dress, and physical characteristics.

D. Provide recent photograph(s) of appropriate Role Player Personnel, if conducive to the scheduled training event.

E. For planning purposes, the TSA has provided the historical staffing positions in support of this program:

A total of 70 Role Player Personnel plus, 2 Role Player Supervisors at the Atlantic City, New Jersey location.

A total of 25 Role Player Personnel plus, 1 Role Player Supervisor at the Coppell, Texas location.

A total of 25 Role Player Personnel plus, 1 Role Player Supervisor at the College Park, Georgia location.

A total of 150 Role Player Personnel, plus 1 Role Player Supervisor at the San Antonio, Texas location.

These numbers may increase or decrease depending on the requirements of the FAMS, FFDO, and CTC Training Programs.

SOW.1.3.10 Performance The Contractor shall:

A. Check-in all Role Player Personnel before each scheduled training event at least 30 minutes prior to the start. This is accomplished so all assigned Role Player Personnel are present and properly prepared for his/her assignment.

B. Provide replacement Role Player Personnel with no interruption to services in the event of sickness, emergency situations, absences, etc.

C. Ensure that Role Player Personnel are performing realistically as required by the character portrayed through the use of inflexible scripted training scenarios or through verbal instructions of the on-site TSA, FAMS, FFDO, and CTC Instructor(s).

SOW.1.3.11 Post-Performance A. At the end of each scheduled event, Role Player Personnel shall participate in an exercise critique led by the Role Player Supervisor or Project Manager. This critique will not exceed 30 minutes following the scheduled event all Role Player Personnel will be compensated during this critique. The COR is not required to attend these critique sessions unless specific concerns need to be addressed. The Role Player Supervisor or Project Manager will compile all feedback from the critique sessions and provide the COR all feedback in writing every Monday. If immediate concerns arise during these critique sessions, the Role Player Supervisor or Project Manager will address these issues with the COR in a timely fashion.

B. The Contractor shall maintain a logbook of every Role Player Personnel’s working hours. The log shall contain sufficient information to verify invoices and provide auditable history. As a minimum, the log shall include: the name of the role player, the scheduled events worked, and the date and number of hours worked. A daily safety brief sign-in record must be competed every day during a scheduled event. Each role player must sign a safety form everyday they work a scheduled event. These records must be available for inspection by the Government upon request.

SOW.1.3.12 Facilities A. The TSATC, FAA, WJHTC is located adjacent to the Atlantic City International Airport in Southern New Jersey. Access to the Center is controlled by security. The Contractor may experience a delay in entering the Center due to vehicle inspection, personnel identification, etc. No price adjustments will be made for any delay resulting from facility security. The Project Manager, Role Player Supervisor(s), and all Role Player Personnel will be issued an identification badge. It is the responsibility of each individual to ensure the security and whereabouts of the identification badge. A misplaced, lost, or stolen identification badge must be reported to the COR immediately upon the discovery of the missing identification badge.

B. The Dallas Federal Fight Deck Officer Training Facility is located approximately 6 miles from Dallas Fort Worth International Airport in Coppell, Texas (DFW). The Project Manager and Role Player Supervisor will be issued an identification badge for this location. It is the responsibility of each individual to ensure the security and whereabouts of the identification badge. A misplaced, lost, or stolen identification badge must be reported to the COR immediately upon the discovery of the missing identification badge. All other role player personnel shall gain access to the facility through the Role Player Supervisor or FAMS/FFDO Instructor.

C. The Atlanta Federal Fight Deck Officer Training Facility is located approximately 1 mile from the Hartsfield-Jackson Atlanta International Airport (ATL) in Atlanta, Georgia. The Project Manager and Role Player Supervisor will be issued an identification badge for this location. It is the responsibility of each individual to ensure the security and whereabouts of the identification badge. A misplaced, lost, or stolen identification badge must be reported to the COR immediately upon the discovery of the missing identification badge. All other role player personnel shall gain access to the facility through the Role Player Supervisor or FAMS/FFDO Instructor.

D. The National Explosives Detection Canine Training Facility is located on the grounds of Lackland Air Force Base in San Antonio, Texas. All Role Player Personnel will be issued a Personal Identity Verification (PIV) Card to gain access to the training facility. It is the responsibility of each individual to ensure the security and whereabouts of the PIV card. A misplaced, lost, or stolen PIV card must be reported to the COR immediately upon the discovery of the missing PIV card.

E. The Government will provide office space, staging area, and space to secure training aids without cost, for the Contractor contract management. The Contractor shall provide any additional facilities required. Land, facilities, and utilities provided by the Government shall be used only for performance of work related to this contract. The Contractor will not construct any new building facilities or structures on Government property nor make any structural changes or alterations on the provided buildings without the express written approval of the CO. Structural repairs required during the terms of the contract shall be reported to the COR for appropriate actions. The Contractor shall reimburse the Government for repairs not attributable to normal wear and tear.

F. The Contractor shall maintain these spaces in a neat and orderly condition, so that they are clean, safe, free of fire hazards, and meet all applicable Environmental Protection Act (EPA) standards. Areas are subject to Government inspection at all times. The Contractor shall correct unsanitary or hazardous conditions immediately and notify the COR in a timely manner.

G. The Government will not be responsible for damage or loss to the Contractor’s supplies, materials, equipment, or personal belongings. The exact location of this space will be identified by the COR.

H. Role Player Personnel are permitted to drive personally owned vehicles on both training facilities. The parking area for all personnel will be identified by the COR. All Role Player Personnel must comply with the speed limits, traffic guidelines, and parking regulations.

SOW.1.2.13 Other Direct Costs A. Other Direct Costs

The CO shall approve all other direct costs in advance of its occurrence. The Contractor shall not be reimbursed for any unauthorized other direct costs. ODC’s will include uniforms for role players and managers, training equipment, etc.

B. Other Direct Costs for Contractor Travel Requirements

The Contractor may be required to frequently travel to the Dallas and Atlanta FFDO training facilities and LAFB, CTC training facility to ensure that all TSA, FAMS, FFDO, and CTC training requirements are satisfied. If additional training locations are added during the performance of this contract, the Contractor may be required to frequently travel to those locations as well. The Contractor is required to follow all Federal Travel Regulations (FTR). The Contractor must obtain prior written authorization from the CO before undertaking travel in conjunction with any task. The Project Manager is the only Contractor personnel who may be required to travel to the additional locations.

SOW.1.3.14 Reporting Requirements A. The Contractor shall provide a monthly status report to the COR and the CO in letter format. The report shall describe the work accomplished during the reporting period, discuss problems encountered and corrective action taken, pending issues and work planned for the next period.

B. The Contractor shall provide a monthly detailed breakdown of funds expended during the reporting period, including a breakdown of labor hours utilized by the Contractor and any subcontractor, associated labor costs, material costs, and other direct costs incurred.

C. The Contractor shall deliver each monthly report no later than the fifth working day of the month following the reporting period. The monthly report should be no longer than a 31 period, and no less than a 25-day period.

D. Transition Plan The Contractor shall deliver a final Transition Plan within 30 calendar days of award that addresses the following (select):

· How services will be transitioned from the current service provider addressing the general issues, risks, timetables and levels of resource commitments required for a successful transition.

· The technical, administrative, and financial aspects for assuring a smooth, seamless, and transparent continuity of operations.

· The priorities and timelines for the transitioning of specific services based on a logical sequence of service implementation.

· Identify transition risks, describe mitigation strategies, and describe how these risks as well as new risks identified during transition will be managed.

· Staffing approach and ramp up.

· Describe transition communication plan identifying methods and types of communication to key stakeholders.

Transition In:

· The Contractor shall develop and implement the detailed transition strategies and processes needed to enable an efficient transfer of services from the incumbent service provider to the level of service required under this SOW without disruption to ongoing contract support levels.

· The Contractor shall develop and implement detailed transition strategies and processes needed to maintain continuity of operations and quality of service during the transition-in period.

· The Contractor shall implement and manage the activities necessary to transition service from the existing service provider(s) with no breaks in current service levels and no delays in support for new and ongoing projects.

· The Transition Plan shall include the schedule and milestones that indicate how the Contractor plans to migrate all existing services from the current provider(s), add new services, while minimizing operational and project impacts. The Transition Plan shall include project start up and staffing ramp up approach, a mobilization schedule, and a schedule of critical events and milestones that are to commence upon award. The Transition Plan shall include the plans for migrating assets, data, and services. The Contractor shall incorporate termination dates of existing Contractor performance periods and TSA/DHS planned major project dates. For planning purposes, the overall transition period shall not exceed 90 calendar days.

· The Contractor shall provide the ability to recruit, assign, and manage the staff and resources in a quick and efficient manner to meet the transition requirements, schedule, and milestones.

· The Contractor shall ensure that all necessary personnel actions, appropriate training (including any required certifications), and domain knowledge transfer are accomplished in accordance with the accepted Transition Plan. The Contractor shall also address non-personnel considerations, such as materials and supplies, equipment, facilities, sub-contracts, safety and security, etc. in the implementation of the Transition Plan.

· The Contractor shall identify an implementation strategy and perform critical tasks needed to obtain employee security clearances in the most expeditious manner possible during the transition period.

Transition Out:

· The Contractor shall develop a Transition Out Plan that describes a transition-out strategy, and identifies transition data and information, systems, components, documentation, functionality, services, service dependencies, services interfaces, risks, transition work activities, schedule, staffing down approach, knowledge transfer, and any other information that needs to be considered to ensure a smooth transition.

· The Contractor shall deliver the Transition Out Plan within twenty (20) business days from the TSA request.

· The Contractor shall provide an inventory of all operational, procedural, educational, and any other documentation and presentations produced as part of delivering services upon the TSA request.

· The Contractor shall continue to fulfill the current contractual requirement(s) and continue all current work in progress until the successor contractor assumes full operational responsibility. The Contractor shall not destroy, delete, or otherwise dispose of any files or data upon expiration or termination of the contract, without prior permission from the COR.

· The Contractor shall permit the successor contractor (and the successor contractor’s employees) to observe and become familiar with any and all operations specified in this [contract/order] for a minimum of 60 calendar days, or for a COR specified timeframe, prior to the expiration or termination of the existing contract.

· The Contractor shall fully cooperate with the successor contractor and the Government during transition out so as not to interfere with their work or duties.

· The Contractor shall fully support all TSA requests for information and data required to ensure a seamless transition of services to a new contractor.

· The Contractor shall deliver to the TSA electronic copies of all TSA data and information stored in Contractor’s systems in the format requested by TSA within 30 calendar days from the TSA request.

SOW.1.4 Special Requirements A. The Contractor and all personnel will comply with the Privacy Act of 1974. Pursuant to the Homeland Security Act of 2002, the Contractor will not disclose any information related to the Department of Homeland Security, the Transportation Security Administration, the Federal Air Marshal Service, Federal Flight Deck Officer Recurrent Training Program, National Explosive Detection Canine Training Program, its entities, employees or contractors without prior written approval of the CO or COR.

B. All Contractor Personnel must sign a Non-Disclosure Agreement, if Sensitive Security Information (SSI) is handled. All guidance on this issue will be given on a task-by-task basis.

SOW.1.5 Acronyms