SOW.pdf

STATEMENT OF WORK

FOR

FEI Quanta 200 FEG Scanning Electron Microscope

MAINTENANCE AND REPAIR

EGLIN AFB

Revised 11 February 2026

STATEMENT OF WORK

FOR

FEI Quanta 200 FEG Scanning Electron Microscope

MAINTENANCE AND REPAIR

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, parts, tools, supplies, equipment, and labor necessary to maintain and repair the FEI Quanta 200 FEG Scanning Electron Microscope (SEM) and supporting equipment at Eglin AFB in a manner that will ensure continuous and safe operation, certified to factory specifications. The contractor shall provide unlimited telephone support during normal working hours, unlimited service calls and one (1) annual maintenance visit per year. Following is a list of equipment and their locations.

Manufacturer Type Location FEI Quanta 200 FEG HERD Facility

2306 Perimeter Road Bldg. 1170 Room IC104

FEI 5235XL Low Kv Backscatter Electron Detector HERD Facility 2306 Perimeter Road Bldg. 1170 Room IC104

Edwards Model RV8 Vacuum Pump HERD Facility 2306 Perimeter Road Bldg. 1170 Room IC104

HP 4400 Workstation Computer HERD Facility 2306 Perimeter Road Bldg. 1170 Room IC104

1.1. MAINTENANCE SERVICES. The contractor shall only use factory-certified technicians to perform one (1) annual preventative maintenance visit during each period of performance (POP). The requirement is for POP and two (2) options which may or may not be exercised.

1.1.1. The contractor shall perform preventive maintenance, calibration, beam alignment and software updates (if available) during the annual inspection to include ordinary repairs and adjustments arising from normal usage, confirming the performance and reliability of the SEM.

The maintenance work shall be in accordance with manufacturer’s specifications and shall be intended to validate the calibration and accuracy of the measurements obtained using the SEM.

1.1.2. The contractor shall prepare and submit a written report within two business days of the annual preventative maintenance. The report shall identify maintenance work performed, parts used, date of inspection, name of technician, and overall condition of the SEM. Potential future items requiring replacement or additional service which may be required prior to the next annual maintenance should also be identified in the report. No additional parts or services not covered by the resultant contract shall be provided to the Government.

1.2. REPAIR SERVICE CALLS. The contractor shall only use factory certified technicians to perform an unlimited number of on-site service calls under the agreement to include the replacement of the FEG source upon failure.

1.2.1. Routine Calls. The Authorized Government Representative (AGR) or his designated representative will notify the contractor of equipment failure and needed repairs.

1.2.1.1. The contractor shall provide unlimited telephone support to resolve the equipment problem and if it cannot be resolved over the phone, escalate the problem to on-site support within 48 hours.

Weekends and holidays are not included in the response time frame given.

1.2.1.2. When the on-site support begins, the contractor shall report to the work location, survey the repair, and provide an estimated time to repair. All repair work shall be in accordance with normal commercial practices using parts specified by the original manufacturer or items of equal or better quality. Downtime of the FEI Quanta 200 FEG will be kept to an absolute minimum.

The contractor must notify the customer of all projected downtime and estimated time for repair.

1.2.1.3. The contractor shall prepare and submit a written report within two business days after the routine repairs are completed. The report shall include the date and time of the service call, the repairs performed, and the name of the technician performing the repairs. If repairs require work considered outside the scope of the agreement, the contractor shall notify the AGR for an appropriate decision and action. Unless notified by the Contracting Officer, and properly modified into the contract, no additional parts or services not covered under the resultant contract to be provided to the Government.

1.2.2. Emergency Calls. The contractor shall respond to emergency repair calls within 48 hours after notification during normal business hours.

1.2.2.1. The contractor shall prepare and submit a written report within two business days after the emergency repair. The report shall include the date and time of the service call, the repairs performed, and the name of the technician performing the repairs. If repairs require work considered outside the scope of the agreement, the contractor shall notify the AGR for an appropriate decision and action. Unless notified by the Contracting Officer, and properly modified into the contract, no additional parts or services not covered under the resultant contract to be provided to the Government.

2. SERVICE DELIVERY SUMMARY.

Performance Objective SOW Para Performance Threshold Perform Preventive Maintenance.

Ensure the FEI Quanta 200 FEG is fully operational.

1.1. Ensure the FEI Quanta 200 FEG

is operational and certified to factory specifications.

Service Call Repairs.

Repairs are made in a timely manner;

Customer is informed of expected repair time. Response and repair are made within the specified time.

1.2. Response to and repairs of

service calls are timely.

Submit Maintenance and Repair Reports.

Accurate reports are delivered within two business days.

1.1.2, 1.2.1.3, 1.2.2.1

All reports are timely and accurate.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. NONE

4. GENERAL INFORMATION.

4.1. HOURS OF OPERATION. Monday through Friday 07:00 – 16:30.

4.2. QUALITY CONTROL. As a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Delivery Summary. The government evaluator must have a specific quality control inspector to notify in case of customer complaints.

4.3. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

4.4. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (May 1997), for contractor’s failure to correct nonconforming services.

4.5. SECURITY REQUIREMENTS. To obtain a base access pass, the contractor shall provide the government in advance with the full name, date of birth and phone number of the qualified personnel that will be performing the preventative maintenance visits and responding to service calls. The contractor must pick up their visitor’s pass at the Visitors Control Center 100 Museum Dr (Bldg #2938) Eglin AFB, FL 32542 prior to arriving at the main gate. The contractor will then drive to 2306 Perimeter Road, building 1201 to sign-in and will be escorted to building1170.

4.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

Not Applicable

4.7. SPECIAL QUALIFICATIONS. Contractor personnel shall be certified by appropriate federal and state regulatory agencies to meet federal and local certification requirements in maintenance of the FEI Quanta 200 FEG. The contractor shall be specifically trained, and factory certified in the service and repair of the FEI Quanta 200 FEG (SEM).

4.7.1 Contractor employees will be denied access to the base if they have been convicted of 2 misdemeanors within five years or any felony within 10 years. If a contractor employee has any convictions and has not coordinated with the contracting office in advance prior to incurring costs to fulfill contract requirements, the Government shall not be responsible for payment of any incurred costs.

5. APPENDICES.

A. Estimated Workload Data

APPENDIX A

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED

QUANTITY

1 Preventative Maintenance 1 Ea

2 Number of FEG replacements. 1 Ea

3 Estimated number of repair service calls 2 Ea

4 Estimated number of emergency repair calls 1 Ea