SOW.pdf

SECTION C: TECHNICAL PROVISIONS

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Introduction

Index of Specifications

Introduction

TP-1 General TP-2 Tollhouse Operation

Index of Exhibits

A. Site Location Map B. Campground Regulations

C. Excerpt from Service Contract Act Directory of Occupations D. Park Attendant Bidder's Background and Experience Statement

CARR CREEK LAKE

INTRODUCTION

GENERAL

For the coming recreation season, the Louisville District will contract with a camping couple or a group of interested individuals to serve as Contract Gate Attendants at a campground at Carr Creek Lake, Kentucky. The Attendants will be hired by contract after they bid for the positions. This contract will be up for bid in 2026 as a base year plus two option years and will cover Littcarr Campground Services.

AREA

CARR CREEK LAKE is located in Knott County in south-eastern Kentucky, approximately 140-miles southeast of Lexington, Kentucky. It is midway between the towns of Hazard and Whitesburg, Kentucky; approximately 30-miles from the Kentucky-Virginia border; and approximately 50-miles southeast of Buckhorn Lake. The Dam site is on the Carr Creek of the North Fork Kentucky River, a tributary of the Kentucky River. The project is accessible via Kentucky State and Federal highway systems. Interstate-75 passes within 60-miles of the project and the Daniel Boone (Hal Rogers) Parkway passes within 18-miles of the project.

CAMPGROUND

Littcarr Campground Location: Littcarr Campground is located just east of the city of Hazard, Kentucky in Perry County. This area is a Class-A Campground facility which typically receives moderate to heavy visitation from families seeking a complete outdoors experience. Camping opportunities consists of 45 developed campsites which include electrical and water hook-ups. An entrance control station is also located at the entrance of the Littcarr Campground. The campground area includes two modern shower-house/flush toilet facilities, vending area, wood shed, laundry building, and horseshoe pits. Points of interest to the visitor include two playgrounds complete with modern equipment, a small nature trail, and excellent shoreline fishing opportunities at the headwaters of Carr Creek Lake. The Day-Use Recreation Areas located nearby include horseshoe pits, flush toilet facilities, several individual picnic sites, a boat launching ramp and three picnic shelters, which are reservable and are universally accessible.

BID INFORMATION.

General. This invitation for bids is to provide resident Contract Gate Attendants for a campground at Carr Creek Lake. The Contractor shall provide all personnel, materials, supplies, parts, tools, equipment and vehicles except as otherwise specified herein to perform these services. The Contractor/Gate Attendants shall be camping couples (two adults with no minor children residing with them) to serve as live-in Contract Gate Attendants. The attendants shall reside in a privately owned, self-contained camper or camping motor home and live in the park during their work assignment. Camping trailers or motor homes shall be approved in advance by the Park Manager. Pick-up campers, tents, home-built campers, such as restored buses or mobile homes shall not be used. The government will provide a trailer site, water, electric and sewer hookups and telephone in the Tollhouse and trailer site. Assignments include use of computer, collection of user fees, making a status board of occupied sites and a register of visitors, furnishing visitor information and brochures, distributing customer comment cards, assuring proper use of park facilities and maintaining quiet-hour periods.

Attendants for Littcarr Campground will also be provided with weather radios for the gatehouse to monitor the potential for localized flood events at the area. All attendants will receive a thorough orientation of Corps regulations, operating procedures and fee collecting instructions and shall be responsible for performing the work in accordance with applicable regulations, procedures, and instructions. Basic computer skills shall be required.

Bids are being accepted for the campground with opening and closing dates estimated as follows:

1) Littcarr Campground - Base Year 01 April 2026 to 30 September 2026

- Option #1 01 April 2027 to 30 September 2027

- Option #2 01 April 2028 to 30 September 2028

Camping season at Littcarr Campground opens to the general public on 01 April and concludes on the second Sunday in October each year. However, Contract Gate Attendants are utilized from the first day of April to the thirtieth day of September each year at this location.

This bid will be on a per day basis. The numbers of days are estimated and are not guaranteed. Quantity variation authorized not to exceed or be less than 30 days of the listed quantity. At manager’s discretion and depending on funding and other influences the campground opening could be delayed until 1 May or closed by 15 September or extended until 30 October. If such a decision is warranted the contractor will receive written notice 10 days in advance of the change of scheduled opening or closing of the campground.

Bidders are encouraged to visit the areas that they wish to bid on. Visits to the area may be arranged by contacting the Park Manager at 843 Sassafras Creek Road, Sassafras, Kentucky, 41759 or calling (606) 642- 3308. General information about Carr Creek Lake may also be found on the World Wide Web at:

http://www.lrl.usace.army.mil/cfl.

Prior experience and references will be an evaluation factor in the award of the contract and will be considered.

Price will be the determining factor.

TECHNICAL PROVISIONS

SECTION 1

GENERAL

TP-1.1 GENERAL. For the purpose of this contract the terms Contractor, Contract Gate Attendant and Park Attendant shall apply to all Contractor employees and may be used interchangeably. The Contract Gate Attendants shall be solely and fully responsible for ensuring proper performance of the work described. Unless otherwise specified, the Contractor shall provide all personnel, supplies, vehicles, equipment, management, and supervision to perform services provided for in this contract.

TP-1.2 IDENTIFICATION OF CONTRACT EMPLOYEES AND VEHICLES. The Contractor and their employees shall wear pants (or shorts) and shirts that will be in good condition and be kept cleaned. Cut-off tee shirts or cut-off shorts will not be permitted. Nametags shall be provided by the government and shall be worn while on duty. Vehicles shall display the magnetic signs provided by the government on both front doors. Variations in contract employee identification may be authorized by the COR.

TP-1.3 PREWORK ORIENTATION AND TRAINING. The Contractor and Attendants shall attend a pre-work orientation with the Contracting Officer's Representative (COR) during the first week of the contract period.

This is usually held at the Carr Creek Lake Project Office. The Contractor shall also attend a three (3) to seven (7) day training session prior reporting to the campground. This training session will include training in the operation of the computer, the Field Manager or equivalent software program, and Corps' policies. This session will be given on dates supplied by the COR and prior to the campground duty. The attendant camping site may be available prior to reporting to the park for the attendant's use. The Park Manager's office shall be contacted to coordinate arrival time at the beginning of the season.

TP-1.4 SAFETY. The Contractor shall comply with all current provisions of the Occupational Health and Safety Act (OSHA) in addition to the requirements of the Corps of Engineer’s Safety Manual, EM 385-1-1, and Revised July 15. A copy of EM 385-1-1, current at the time of award and any subsequent revisions, shall be provided for use at the Tollhouse. Contract Gate Attendants shall conduct themselves in a safe, professional, and orderly manner.

TP-1.5 SECURITY.

a. Keys. As outlined under the Key Control Plan, the Contractor will be furnished all keys for necessary access to areas and buildings. Any additional keys required will be furnished by the COR. No duplicates of the keys are to be obtained. Key security shall be the Contractor's responsibility. Failure to provide adequate key security will result in a deduction from the payment due the Contractor in the amount of the current cost to replace lost or damaged keys and replacing any affected locks, plus the installation labor costs of a WG-9 Federal employee.

b. Tollhouse Access. No unauthorized persons(s) shall be permitted inside the Tollhouse.

Authorized persons include Fee Attendants, Law Enforcement Officers, and Corps employees who are on duty and have business inside the Tollhouse. The Attendants shall secure and lock the Tollhouse when it is unattended. Any money or user fee permit books left in the Tollhouse shall be locked in an approved safe or vault or otherwise safeguarded in a manner approved by the COR. The safe provided by the government shall be properly secured when the Tollhouse is unattended. The contractor shall be responsible for timely completion of annual safe combination changes as outlined under LRL policy for Safes and Safe Security.

c. Unauthorized Telephone Usage. Government telephone lines are to be used primarily for authorized purposes only. Government telephone lines will not be used for Internet access with personal computers or with government supplied computers. Personal phone calls made by the Attendant will be kept to a minimum. Any long distance phone calls need to be approved by the COR prior to the call. Unauthorized long distance charges will be deducted from payments due the Contractor, or shall be paid by the Contractor, as determined by the COR. In emergency situations, members of the public may be allowed to use the Tollhouse telephone. The Attendant shall dial the number to verify long distance call charges are reversed or charged to a credit card.

d. Security Contract Language for all Corps of Engineers’ Unclassified Contracts. All Contractor employees (U.S. citizens and Non-U.S. citizens) working under this contract (to include grants, cooperative agreements and task orders) who require access to Automated Information Systems (AIS), (stand alone computers, network computers/systems, e-mail) shall, at a minimum, be designated into an ADP-III position (non-sensitive) in accordance with DoD 5220-22-R, Industrial Security Regulation. The investigative requirements for an ADP-III position are a favorable National Agency Check (NAC), SF-85P, Public Trust Position. The contractor shall have each applicable employee complete a SF-85P and submit to Louisville District Security Officer, Donald Green at P.O. Box 59 Louisville, KY 40201-0059 within three (3) working days after award of any contract or task order, and shall be submitted prior to the individual being permitted access to an AIS. Contractors that have a commercial or government entity (CAGE) Code and Facility Security Clearance through the Defense Security Service shall process the NACs and forward visit request/results of NAC to Louisville District Security Officer, Donald Green at P.O. Box 59 Louisville, KY 40201-0059. For those contractors that do not have a CAGE Code or Facility Security Clearance, the Louisville District Security Office, at P.O. Box 59 Louisville, KY 40201-0059 will process the investigation in coordination with the Contractor and contract employees.

e. Security Contract Language for all Corps of Engineers’ Unclassified Contracts Continued. In accordance with Engineering Regulation, ER 380-1-18, Section 4, foreign nationals who work on Corps of Engineers’ contracts or task orders shall be approved by the HQUSACE Foreign Disclosure Officer or higher before beginning work on the contract/task order. This regulation includes subcontractor employees. (NOTE:

exceptions to the above requirement include foreign nationals who perform janitorial and/or ground maintenance services.) The contractor shall submit to the Division/District Contract Officer, the names of all foreign nationals proposed for performance under this contract/task order, along with documentation to verify that he/she was legally admitted into the United States and has authority to work and/or go to school in the US.

Such documentation may include a U.S. passport, Certificate of U.S. Citizenship (INS Form N-560 or N-561), Certificate of Naturalization INS Form N-550 or N-570), foreign passport with I-551 stamp or attached INS Form I-94 indicating employment authorization, Alien Registration Receipt Card with photograph (INS Form I- 151 or I-551), Temporary Resident Card (INS Form I-688), Employment Authorization Card (INS Form I- 688A), Reentry Permit (INS Form I-327), Refugee Travel Document (INS Form I-571), Employment Authorization Document issued by the INS which contains a photograph (INS Form I-688B).

f. AT Level I Training. This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Proposed language: "All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum."

g. Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area.

Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

h. For contractors who do not require CAC, but require access to a DoD facility or installation.

Proposed language: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

i. Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something). This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. Proposed language: "The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training."

j. For Contracts that Require OPSEC Training. Per AR 530-1, (Operations Security) contractor employees must complete Level I OPSEC Training within 30 calendar days of contract award. Proposed language: "All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites:

https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum."

k. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

i. Pre-screen candidates using E-Verify Program. Proposed language: "The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award." *When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

TP-1.6 ACCIDENT REPORTING. The Contractor shall maintain accurate accident records and report accidents as prescribed by the COR. Accidents shall be reported within 24 hours of occurrence, and all serious accidents resulting in death or requiring medical attention or lost time shall be reported immediately.

TP-1.7 DAMAGE REPORTS. In all instances where Government property or equipment are damaged or lost by contract employees, the COR shall be notified immediately. A full report of the incident shall be submitted to the COR within two work days of the occurrence. The Contractor shall be responsible for any damage to Government property due to Contractor's negligence or abuse.

TP-1.8 CONDUCT.

a. Regulations. Contract Gate Attendants shall comply with all provisions of Title 36 CFR, Section 327; Kentucky State laws (K.R.S.’s); and written instructions. Special attention is given to the operation of motor vehicles. The contractor(s) shall obtain prior approval from the COR before erecting any sign(s) or barricade(s), or altering any facility within the park.

b. Conduct. The Contractors shall conduct themselves in a professional and orderly manner so as not to disrupt the visiting public or act in a rowdy, unruly manner. Tact, diplomacy, and courtesy shall be exercised at all times while dealing with the public. The intent is a cheerful friendly contact with every customer. Personal cleanliness and presentable appearance are required of all contract personnel when dealing with the public.

c. Controlled Substances. The Park Attendants, while on duty or in the vicinity of the Tollhouse shall not possess or consume any alcoholic or intoxicating beverages, illegal drugs, or non-prescription controlled substances. Under local ordinance, the use of alcoholic beverages is not permitted in Knott County.

d. Firearms. The Contractor shall not at any time possess, display, use or maintain firearms or any type of weapon in the park. Violations may result in immediate dismissal.

e. Dismissal. Any Attendant(s) or their employees under the influence of the substances described in TP1.8b - c, or otherwise in violation of the restrictions contained in this paragraph, shall be immediately dismissed. Examples of action which may result in immediate termination include, but are not limited to, intoxication; cursing; harassment of visitors; theft of monies or supplies; improper use of government-provided computer equipment; unprovoked physical contact with visitors, Government contracted employees, or Corps personnel.

f. Pets. House pets (limit two) may be permitted with the approval of the COR. Pets shall be controlled as outlined in Title 36, CFR. Pets shall be under physical restraint or on a leash not to exceed six feet when it is not in attendants’ camper. Pets must be kept out of the landscaped area in front of the campground host site. Pets will not be allowed in the Tollhouse at anytime. No facilities for housing or raising pets will be permitted. Dog pens, horse corrals, poultry cages, or similar facilities for pets or rearing of animals shall not be allowed.

g. Visitors. Children and/or adults visiting the Park Attendants shall not be allowed inside or around the Tollhouse, nor shall they engage in any action causing distraction to those conducting business at the Tollhouse.

h. Appearance. The attendant shall keep the Tollhouse and a 100-foot radius clean, to include sweeping, litter pickup, cleaning windows, and keeping computers and related equipment clean. The outside of the building shall be kept clean and free from spider webs. The landscaped area around the Tollhouse shall be watered as required. (at a minimum once per week) The Contractor shall obtain prior approval from the COR before erecting any sign or barricade, or altering any facility. Any personal equipment shall have prior approval of the COR.

i. Tobacco Products Policy. Smoking or other use of tobacco products in the Tollhouse is strictly prohibited. Smoking is not permitted inside any facility building on Government property.

j. Computers. The Contractor shall be required to utilize a computer for reservations, fee collection, and/or other record-keeping responsibilities. The COR will give an orientation, which will include operating instructions for the computer, Field Manager™ or equivalent software and the NRRS™, to Park Attendants.

Unauthorized addition or removal of software on the government-provided computer, or in any way compromising the integrity of the computer system through an act such as unauthorized Internet usage, constitutes grounds for dismissal. The contractor may be held liable for damages in such instances.

Government furnished computers will only be used for official government work. Personal Computers will not be allowed in the Tollhouse nor will any personal computer be connected to any government telephone line, except by written authorization of the Park Manager.

k. Commerce. The contractor shall not engage in the selling of items “flea market type goods” or any such items from their camper, toll house, vehicle or from their person. This includes such enterprises as Avon, “31”, Mary K, etc.

TP-1.9 GOVERNMENT FURNISHED ITEMS.

a. General. The Government will furnish certain materials, supplies, and equipment to the Contractor. Government-furnished property or items are furnished in an "as is" condition and shall be used only in connection with performance under the contract. Government-furnished items will be delivered to the Contractor at the campground. The Contractor shall be responsible for proper usage, care, storage, and safeguarding of all Government-furnished items.

b. Campsite and Utilities. The Government will provide one campsite with potable water, one telephone line, electric, and sewer hookups. The government shall not provide personal effects or property for the Park Attendants site, beyond the scope of the Tollhouse duties herein specified.

c. Campsite Appearance. The parking of non-camping equipment such as mowers, earth moving equipment, and non-recreational trailer equipment is prohibited at the park attendant site.

d. Solid Waste Removal. Solid waste deposited in a waste container near the Tollhouse will be removed by the Contractor.

e. Name Tags. Nametags for Park Attendant employees will be provided by the government and are to worn by the contractor while on duty.

f. Tollhouse and Equipment. The Tollhouse contains a telephone, two-way radio, safe, weather radio, and recreation equipment in addition to all the appropriate computer hardware, software and peripheral devices to perform the job.

g. Tollhouse Supplies. All necessary forms, computer paper, toner, ticket books, log books, regulations, pamphlets/brochures and copies of Title 36, car passes, Park Attendant Handbook, and campground maps will be supplied by the government. User fee permits and Annual Passes will be provided by the COR and issued as needed.

TP-1.10 CONTRACTOR FURNISHED ITEMS.

a. General. Unless otherwise specified, the Contractor shall furnish all personnel, vehicles, transportation, equipment, and supplies required to perform all work.

b. Camping Unit. The Contractor shall provide a self-contained camping trailer or motor home, to be parked on a site designated by the COR. Pick-up campers, tents, buses or homebuilt campers will not be accepted as units for Attendants. All equipment shall be removed within four days of contract termination. See also Bid Information paragraph, “General” for standards. The Contractor shall provide all necessary transportation means for use to ingress and egress the campground. All vehicles shall be approved by the COR prior to use. The Contractor shall maintain the area where the trailer is parked in a clean and sanitary condition at all times. Upon completion of the contract, the trailer area shall be left clean and in good repair.

c. Personnel. Two (2) trained attendants over 18 years of age are required to perform the services.

At least one Attendant shall reside in the campground during the work assignment. Attendants who are terminated, quit, or are not present for duty shall be replaced within 24 hours. Trained, temporary personnel are required during any absence of the Attendants. All Attendants and Contractor employees shall wear uniforms as outlined in TP-1.2. Additional personnel shall be provided to adequately serve the public during peak visitation periods, generally on weekends and holidays “if necessary”. Consistent camper registration delays exceeding 10 minutes shall not be permitted.

d. Supplies and Equipment. The Contractor shall provide all required office type supplies not listed in TP-1.9f., including pens, envelopes, postage stamps, paper, markers, 3x5 cards, and janitorial supplies for cleaning the Tollhouse.

e. Transportation. Transportation to patrol the campground, deliver remittance registers to the office, etc., shall be provided by the Contractor. All vehicles used by the Contractor or employees, including Attendants, shall be licensed according to State and Federal Government licensing and safety regulations. Golf carts and/or scooters must be approved by the COR prior to use.

f. Change Fund. Attendants shall have sufficient personal funds on hand to serve as a change fund.

The Government will not provide a change fund.

TP-1.11 OTHER CONTRACTS. Work may be performed in this area by the Government, other Contractors, and/or Volunteers. The Contractor shall fully cooperate with other personnel as directed by the COR. The Contractor shall not commit or permit any act interfering with the performance of work by another Contractor, Volunteer, or Government employee.

TP-1.12 PAYMENT.

a. Payment for services under this contract will be made MONTHLY. An invoice for services performed will be submitted at the end of each calendar month to the COR or representative. The monthly invoice may also be mailed to the COR at the end of each calendar month. Payment will be made via electronic funds transfer, (EFT) by:

USACE Finance Center 5700 Wasp Avenue Millington, TN 38054-5005

b. It is the responsibility of the contractor to complete all necessary forms and documentation relevant to successful funds transfers between their financial institution and the USACE Finance Center prior to the completion of the first month of contracted services.

c. Payment will be withheld for services not performed in accordance with contract specifications.

Failure of the Contractor to provide items and services listed shall be grounds for contract termination.

TP-1.13 DEFINITIONS. As used throughout these Technical Provisions-Descriptions/ Specifications/Work Statement, the following terms are defined:

a. Contractor. The prime Contractor and all Contractor employees and personnel. Also referred to as the Contracted Gate Attendants, Park Attendants or Attendants. The prime Contractor shall be responsible for ensuring all subcontractors comply with the provisions of this contract.

b. Contracting Officer's Representative (COR). An individual with written designation from the Contracting Officer to be responsible for contract administration. For the purposes of this contract the Park Manager or one of their designated representatives will be the COR.

TP-1.14 TERMINATION CLAUSE. Either party may terminate this contract for cause by written notification to the other party with two-weeks notification. If a Park Attendant’s action negatively impacts the safety of the public, the operation of the park, or projects a negative image of the government, the attendants may be removed immediately. Actions which could result in immediate removal include but are not limited to, the use or display of alcohol while on duty; excessive use of alcohol while off duty; use and/or possession of illegal drugs; improper use of Government-provided computer equipment; and/or behavior which endangers the general public or government employees.

TP-1.15 CONTRACTOR SUBMITTALS.

a. Background and Experience Statement. The Park Attendant Background and Experience Statement is included as Exhibit D. ALL Bidders shall complete this form and return it with their bid so that the Contracting Officer can determine the best value bid.

b. Additional Information Required for NCIC Background Checks. All bidders and partners working in the tollhouse (gatehouse) as subcontractors will have NCIC background checks completed. This information will be required on the background and experience statement and includes full legal name, date of birth, and Social Security Number of all partners in the venture.

The successful bidder only for each campground will also be required to complete a DEERS background check – this check involves completion of forms DD1171-2, SF 85 and OF 306 as well as FD 258 prior to start of contract work. All forms will be provided by the Government either during pre-award and/or during training/pre-work processing in. This information must be provided prior to any fee collection work, and is regulated by Army regulations in order to conduct all required background checks. It also ensures that potential and awarded contractors possess business integrity as an appropriate safeguard for the annual volume of user fees collected.

c. Bonds. Prior to the first day of work, the Contractor shall submit proof of a Fidelity Bond in the amount of $5,000.00 to the COR. The cost of securing a bond will be the responsibility of the Contractor. An irrevocable, unconditional letter of credit in the amount of $5,000 may be substituted for a Fidelity Bond.

TP-1.16 CONTRACT MANPOWER REPORTING FOR CONTRACT PERFORMANCE WORK

STATEMENTS

a. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Park Attendant Services via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk at: http://www.ecmra.mil/

TP-1.17 DESCRIPTION OF AREAS. Littcarr Campground on Carr Creek Lake is a popular family-oriented area that receives light to heavy use, depending on time of year and day of week. Many campers return several times during the year and year after year. Carr Creek Lake has very few problems involving rowdiness or other disturbances through the camping season. Corps of Engineers Park Rangers and local law enforcement officers randomly patrol each recreation area and may be called upon during non-duty hours in the event of an emergency. Descriptions of the Recreation Area have been given in the “Introduction” section.

TECHNICAL PROVISIONS

SECTION 2

TOLLHOUSE OPERATION

TP-2.1 GENERAL. The work shall consist of the services required to administer and implement the programs to operate the campground and to maintain necessary records. The Contractor shall provide all personnel, supplies, and transportation to perform this work unless otherwise specified herein (Reference TP-1.9 and TP- 1.10).

a. The Contractor shall be audited weekly or as deemed necessary by the Contracting Officers Representative COR. The Contractor shall guarantee the payment, to the Government, of all funds received.

Unannounced audits will be made throughout the contract period.

b. The Contractor shall be responsible for providing any additional personnel on peak visitation weekends, holidays, and in case of illness or emergency, which causes the absence of the primary attendant, to maintain adequate uninterrupted service to the public. All contractor personnel must be at least 18 years of age.

c. The Contractor shall provide Park Attendant services seven (7) days a week for the contract period.

d. The Contractor shall cooperate with Corps of Engineers employees who are on duty and employees of those who have contracts with the Corps of Engineers. The Contractor shall allow Corps personnel to use Government furnished phones and radios at any time for official business.

e. The Contractor may undergo written performance appraisals on either a weekly, monthly, or random basis as deemed necessary by the COR. The appraisal will be scheduled and conducted by the COR or Government Representative appointed by the COR. An example of the monthly appraisal checklist is attached.

Increased appraisal scheduling shall be based on Contractor performance and/or when deemed necessary by the

COR.

f. The Contract Gate Attendant will not sell any camping supplies to campers or engage in any other commercial activities on Government property unless approved by the COR.

TP-2.2 WORK TO BE PERFORMED. The Contractor shall collect all designated fees, maintain records, transmit funds, distribute literature, administer reservation system (National Recreation Reservation Service [NRRS™]) through a Web based computer system, greet visitors, distribute customer comment cards, check-out recreation equipment and encourage conformance with regulations, Cash, checks, and credit cards shall be accepted. The Contracted Gate Attendant shall not intermix Government fees collected with personal funds. Specifics of work to be performed are detailed in the Park Attendant's Handbook, which will be provided on the first day of work.

The Contractor shall sign and account for use fee permits received and is ultimately responsible for all fees collected, as well as unsold permits. The Contractor shall be responsible for accounting procedures as instructed by the COR. The COR is the designated Corps person with authority to administer the contract and will be the Park Manager. All funds shall be properly safeguarded and kept in a safe provided by the government. No funds may be kept overnight in the gatehouse cash drawer. Final payment will not be made to the Contractor until all funds and permits are reconciled. Shortages of funds, which are due to Contractor’s negligence or actions not in accordance with procedures, may be deducted from the Contractor's final payment.

The National Recreation Reservation Service (NRRS™), provided by the government service contractor, currently Reserve America, will provide advance reservations services for campsites, and other reservable facilities in the NRRS™ inventory. These services include, but are not limited to the following: receiving reservation requests; bookings; collecting and processing fees; cancellations; changes; refund and credit requests; and transmitting reservation information daily to each individual campground or other identified field location. Park Attendants shall administer the reservation system and perform specific duties daily to implement the reservation program in accordance with established and provided procedures. Campground Gate Attendant duties include, but are not limited to the following: maintaining current on-site records; posting reservable facilities; checking site availability for customers; check-in registration processing; receiving and coordination of daily arrival reports; confirming reservations; maintaining registration cards; and maintaining a posted status board. The Park Attendants shall not reserve campsites, except through the reservation system when deemed necessary by the COR. The Park Attendants shall be available to accept reservations during hours when the park gate is open and only as directed by the COR. Park Attendants will take advance reservations over the phone. Park Attendants will provide advance reservation services for current customers, as directed by the COR. Park Attendants will be given, at the beginning of the contract period, a thorough orientation and training on all aspects of the procedures for reserving campsites and administering the reservation system. Specific duties and procedures will be entailed and further defined in the Park Office™ User’s Guide and through pre-work training provided by the government.

Campground Reservations. The Contractor shall use the procedures designated by the COR for processing use fees and use the accounting procedures as required by the COR. The COR may modify the procedures at any time during the term of the contract.

Fee Collection Procedures. The Contractor shall collect all designated fees for campsites, visitors, and reservations. The Contractor shall be responsible for the collection and submissions of funds to the National Recreation Reservation Service (NRRS™) lock box through the Field Manager™ program. Funds must be turned in once a week, regardless of the amount on hand. When the collection exceeds $5,000.00 at any point, it must be submitted to the NRRS™ lockbox. Cash will be converted to a money order or cashiers check for transmittal to the NRRS™ lockbox. Bill for Collections, (BFC) documentations and money order must be delivered either in person or by mail to the COR no later than the following Monday of each weekly BFC. If forms change or procedures change for remittal of funds, to conform to changing regulations, the Park Attendant shall comply with changes as directed by the Park Manager.

IMPORTANT NOTE: The cost of money orders or cashiers check shall be paid by the Park Attendant and will not be deducted from the fees remitted. The Contractor shall bear all postal charges associated with transmission and documentation of recreation use fees. The Contractor shall be audited weekly or as deemed necessary by the COR. The Contractor shall guarantee the payment, to the government, of all funds received.

The Contractor shall operate a Web-based computer program to issue permits, make reservations, check-in campers, and any additional fee collection monies as directed by the COR. Attendants shall have sufficient personal cash on hand (not to exceed $100) to make change for the campers. Attendants shall ensure that amounts collected balance with the receipts of permits issued. Park Attendants shall have U. S. currency verification pens available as provided by the government. Verification of U. S. currency bills shall be at the Attendants discretion.

Fee Collection Procedure When Computer Not Available. Contractor/Attendant shall notify the COR or Project Office of any computer or program failures immediately. In addition, the Contractor or Attendant shall accurately record all phases occurring and leading up to the failure. In the event that a power failure or prolonged malfunction of computer equipment makes computer-generated forms impossible, the Contractor shall hand-write permits (ENG Form 4457), then enter the data when the computer is available again. If a mistake is made while issuing a handwritten permit, Attendants shall write "VOID" on the permit, and all three copies of the permit shall be left attached to the permit book. The total fees collected for each book of ENG 4457s shall be noted on the cover. If deposits must be made during a period when the computer is unavailable the COR will provide instructions on preparation of a non-computer-generated remittance form, but otherwise transmit funds and documents as previously described.

Checks. When personal or traveler's checks are used for payment of user fees, Campground Gate Attendants shall ensure the check is: (1) a first party instrument; (2) made payable to the party designated by the COR for each type of transaction; (3) in the exact amount of the fee; (4) annotated to show user's home address, driver's license number, state of issue, and vehicle license number and state of issue; (5) and endorsed immediately.

When attached to the Bill for Collection for the campground, all checks must include in the lower left the following: Campground Number (provided by COR), Subunit Contract Number (from the Bill for Collection), and reservation number.

Refunds. Attendants will not authorize refunds. Refund requests are normally faxed to the Carr Creek Lake Office the next business day, or processed through the NRRS™ as determined by the COR. Attendants shall not make immediate refunds but shall process all requests through the Field Manager™ Program.

Trend Data. The Contractor/Attendants shall compile and document certain data as requested by the COR. The attendant may be required to pass out and collect customer survey cards as well. All requested information by the COR is to be kept current and accurate.

Greeting the Public. Tact, diplomacy and courtesy will be exercised at all times in dealing with the general public (the Corps’ customers), including visitors and sightseers. During the hours the Tollhouse is open, the Attendants shall greet everyone as they approach the Tollhouse and give them a lake brochure and campground regulations. Customers who wish to evaluate the facilities shall be allowed to drive through the campground once. At other times they can park at the fee station and walk through, unless they are disabled. Persons with disabilities shall be accommodated at all times and will be allowed to drive through. Obvious potential violations shall be tactfully discussed to minimize corrective action. Attendants shall record the campsite occupied by each camping party and maintain a permanent record of the status of campsites. Customers selecting a site shall be allowed to enter the campground prior to registering.

Improper Disposal of Garbage. Littcarr campground utilizes centrally located refuse bins inside the campground. The Park Attendant shall distribute bags (provided by the Government) to campers as they check in and as needed on following days (normally not more than one bag per day will be issued). The Park Attendant will sign for garbage bags. Campers are required to deposit their refuse in the dumpsters. If a camper were to leave their garbage at a site, the Attendant will turn in any information (names, address, license number, etc.) to the COR.

Access Control. Particular emphasis will be placed on the number of people and vehicles at each site and the visitors and their length of stay. The Contractor shall advise each camper of quiet hours from 10 p.m. until 6:00 a.m. and require visitors to leave by 9:30 p.m. (all times given as local time). Park Attendants shall close the gate at 10 p.m. each night, and ensure gates are reopened by 8:00 a.m. each morning. Attendants shall allow ingress and egress to those who are occupying sites regardless of the hour unless otherwise directed by the COR and accommodate late arrivals or direct them to overflow areas where they are provided, to other Corps parks, or to other nearby campgrounds. During the hours the fee station is closed, campers will be allowed to enter and set up on non-reserved sites. Attendants shall update reservation status information for public display. This may involve posting information at individual sites. Attendants shall be responsible for assuring these arrivals are properly registered and fees collected on the next business day when the fee station is open.

Campground Patrols. The Attendants shall inspect the campground a minimum of three (3) times during each day and correct minor violations of rules, regulations, and procedures by diplomatically informing visitors of the infraction. Attendants shall check the area immediately after coming on duty, at least once during high-activity periods in the park, and prior to official quiet hours. Park Rangers will contact individuals who refuse to comply with the regulations. Campground inspections shall include, but are not limited to, checking sites for proper disposal of garbage, checking restrooms and shower houses for proper operation, and inspecting any other areas designated by the COR. If a commode or urinal malfunctions, stop the flow through the automatic valves, by closing the manual valve in the pipe chase. Post an "out of order" sign on the affected fixture and notify the COR. Standard “out of order” signs and maintenance request forms will be provided for contractor use by the government. Reset hand dryer and receptacle/light circuit breakers, as necessary.

Reporting Disturbances. The Attendants shall report all disturbances that cannot be diplomatically controlled to a Park Ranger, and shall furnish the Park Ranger with detailed information. The Park Ranger will decide if the disturbance merits calling local law enforcement officers. If a Park Ranger cannot be contacted and the disturbance requires a law enforcement officer, the Attendant shall place the appropriate call. All communications with law enforcement personnel, accidents, incidents and violations shall be documented and reported to a Park Ranger as soon as possible. All complaints will be immediately referred to the COR, or Park Ranger, and a written record will be kept indicating the nature of the complaint, date and time.

Written Reports. The Attendants shall keep written reports of criticisms of park facilities, and report situations that could affect visitor health and safety or any maintenance items needing attention. Record the times of contract law enforcement patrols through the campground and keep other records as required by the COR (i.e., the number of sites occupied each day, or the number of visitors turned away when the campground is full, etc.).

Communication. During fee station operating hours, monitor the two-way radio and operate in compliance with established procedures. Answer the telephone in a courteous manner and use for official business only. Deliver bonafide emergency messages to campers.

Flags. The Contractor shall raise and lower flags daily or as directed by the COR. Flags shall be handled in proper etiquette fashion.

Laundry. Attendants shall open the laundry daily at 8:00 am and close and secure the laundry each evening when the entrance gate is closed and locked unless otherwise instructed by the COR.

Cleaning. Attendants will be responsible for cleaning the lower bathhouse and B-Loop bathhouse every evening. Included in the cleaning will be re-stocking toilet paper if needed, sweeping and mopping the floors and cleaning of sinks or toilets. Note: This cleaning is required to prevent the bathhouse from becoming terribly unsanitary before it can be thoroughly cleaned by the combined services contractor the following morning. Also, in the event that a volunteer campground host is utilized, this duty will be assigned to the host.

Quality Control. The Contractor is responsible for providing on-site supervision and quality control inspections of work performed under the purchase order. The level of supervision and inspections shall be sufficient to assure that services are performed in accordance with contractual requirements and all applicable Federal, state and local laws and regulations. The Contractor shall establish a quality control program to assure the requirements of the purchase order are provided as specified. If completed services do not conform to the purchase order requirements, the Government may require the Contractor perform the services again in conformity with the purchase order requirements, at no increase in purchase order price.

TP-2.3 FEE COLLECTION SEASON.

a. Littcarr Campground fee collection typically starts the first day of April and typically…