SOW.pdf

Department of Health and Human Services Indian Health Service

Indian Health Services Area

Statement of Work (SOW) Healthcare Simulation Education, Training, and Data Metrics

1. PURPOSE OF THE PROJECT

The Indian Health Services (IHS) has a requirement for a healthcare simulation experiences (HSE) for all twelve

(12) areas which include: Alaska, Albuquerque, Bemidji, Billings, California, Great Plains, Nashville, Navajo, Oklahoma, Phoenix, Portland, and Tucson. The purpose of the healthcare simulations is to engage healthcare professionals in reality-based life-like patient care situations that serve as a safe opportunity to practice without the negative impacts of the error. The simulations will provide the agency with reporting feedback that provides data metrics highlighting strengths and weaknesses that are measured against benchmarking criteria. The project will assist in improving the quality of healthcare provide to the Native American/Alaskan Native community across the nation. The project aligns with us to create action plans to improve patient care and outcomes. This aligns directly with the Mission of IHS and the 2024-28 Strategic Plan, Strategic Goal 1 Provide comprehensive, culturally grounded personal and public health services to American Indian (AI/AN) people, 1.4: Increase provision of culturally grounded, high quality health care services; and Strategic Goal 2 Transform the IHS into a High Reliability Organization (HRO), 2.4: Implement quality improvement and commentary practices to support transformation to HRO.

1.1. Place of Performance: Service will be performed at each area: Alaska, Albuquerque, Bemidji, Billings, California, Great Plains, Nashville, Navajo, Oklahoma, Phoenix, Portland, and Tucson. Service Units include outpatient ambulatory healthcare clinics and hospital settings.

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

2.1. The contractor shall provide healthcare simulation experiences developed and conducted by the contractor and their supplied high-fidelity equipment and supplies.

2.2. The contractor will provide a clinical facilitator to conduct the healthcare simulation, education, and debriefing.

2.3. The contractor will design and conduct healthcare simulation experiences and debriefings tailored to the Service Unit’s needs.

2.4. Simulation experiences include but are not limited to the following:

Pediatric Emergencies o These would be based on Pediatric Support and Emergency Nursing Pediatric Course content Adult Acute Processes o Trauma- Trauma Nursing Core Curriculum Content o Sepsis o Advanced Cardiac Life Support Content o Basic Life Support Content o Stroke o Local Anesthesia Toxicity o OR Fire o Malignant Hyperthermia

Indian Health Service

Obstetrical Emergencies o Alliance for Innovation on Maternal Health (AIM) Bundles o Advance Life Support Obstetric Content

2.5. The contractor will supply the high-fidelity mannequins and needed props to create life-like simulated healthcare experiences.

2.6. The contractor will monitor and collect data throughout the simulation experience and supply the personnel and equipment necessary to operate the monitoring equipment and high-fidelity simulators.

2.7. The contractor will supply the personnel needed to draft a data report and analyze the service units’ performance.

2.8. The contractor will analyze the healthcare simulation event and the facility’s performance to provide a report of findings to the service unit housing the simulation.

2.9. The report will provide the data event metrics and a comparative analysis of the service units’ performance against national benchmark standards.

3. PERIOD OF PERFORMANCE

3.1 January 01, 2025 - December 31, 2028.

4. LEVEL OF EFFORT

4.1. The contractor shall provide the equipment and personnel described in the technical requirements.

4.2. The contractor shall be responsible for the shipping or transporting of simulation material and equipment.

4.3. The contractor shall provide an analyzed data report that reviews metrics and provides service units’ performance measured against national benchmarks.

4.4. Training: Contractor shall provide training on Pediatric, Adult, and Obstetrical simulation training.

5. SPECIAL REQUIREMENTS

5.1. In accordance with HHSAR 304.1300(b) non-routine contractor employees shall comply with OPDIV

DHHS/SE Region – Human Resources, Security Clearance Guidance – Visitors (3/29/12) policy for contract performance period. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management.

5.2. All Indian Health Service Clinics and Hospitals a tobacco/smoke free environment (buildings and grounds). No tobacco/smoking use will be tolerated during service.

5.3. Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by each clinic or hospitals official, presenting valid identification, smoking restriction and any safety procedures.

5.4. The contractor shall not disclose or cause to disseminate any information concerning operations of each clinic or hospital. Such action(s) could result in violation of the contract and possible legal actions.

5.4.1. All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6. DELIVERABLES AND REPORTING REQUIREMENTS

6.1. Delivery: The contractor will coordinate the delivery, installation and training date with the designated government employee. The government will provide the contractor with dock access and building access for this sole purpose. The designated government employee will work with the pertinent government agency(ies) to secure the needed dock access. No deliveries can be made after 4:15pm. Driver needs a valid ID.

6.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

6.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

7.1. The Government shall supply the space within the service unit to conduct simulation experiences.

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

8.1. Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract, to include but not limited to on-sight training, materials, and instructions.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

10.1. The simualtion was completed on time and as scheduled: Yes No

10.2. The simualtion was tailored to each Service Units stated needs: Yes No

Yes No Yes No Yes No

10.3. High-fidelity simulation was conducted:

10.4. Data metric report reviewed and provided to Service Unit:

10.5. Any issues were addressed in a timely manner: