SOW.pdf

Statement of Work

(SOW)

ARMAMENT

DIRECTORATE DOOR

ACCESS SERVICE AND

MAINTENANCE

SUPPORT

March 25, 2024

TABLE OF CONTENTS

1.0 Background 2

1.1 Objectives 2

2.0 Requirements/Tasks 2

2.1 Deliverables 3

2.2 Qualifications 4

3.0 Government Furnished Property 4

4.0 Security Requirements 4

1.0 BACKGROUND

The Armament Directorate (AFLCMC/EB) at Eglin, AFB, requires service, maintenance, and quarterly preventive maintenance inspections for the security systems, intercom and CCTV systems noted below within the following locations:

Building 349 1st, 2nd, and 6th floors (46) card readers Lenel Access Control System Aiphone Intercom System (4) units (2) camera/call button stations Exacqvision Camera System (11) cameras, server and desktop, (2) monitors

Building 350- 1st floor (7) card readers

Building 40 1st floor (3) card readers

Building 47 1st floor (2) card readers

Building 11 1st, 2nd, 3rd,4th floors Collateral System Only (8) card readers

1.1 OBJECTIVES

The overall requirement for the SOW is for the VENDOR to provide for a Service and Maintenance package and quarterly preventive maintenance inspections (PM) of the facility access control systems and facility CCTV equipment. The vendor will provide the necessary trained and certified labor to perform quarterly inspections on all covered security equipment. The vendor will functionally test the covered equipment and equipment directly associated with the systems at a mutually agreed upon time. All the afore mentioned inspections will be fully documented. The copies will be provided as well as kept on file by the vendor and will be forwarded upon request. During all inspection visits, it is the Customer’s responsibility to provide free and ready access to all equipment and devices. VENDOR must be fully trained and certified in the service and support of all LENEL and access control components.

2.0 REQUIREMENTS/TASKS

A. Service and maintenance package to include:

1. Access to 24-hour 7-day service line for phone support.

2. Emergency in-person technician response time (within four (4) hours after notification), including weekends and holidays, to assist in securing door access with parts or service reset a facility until the next normal duty hour period. (Estimate of five (5) times per year).

3. Same day non-emergency in-person technician response time during normal duty hours--0800 to 1700—for calls placed before noon, all other calls – the next duty day.

4. Replacement equipment for all installed systems found to be in need of repair or replacement under warranty shall be TAA compliant.

5. Have warrantied equipment repaired/replaced inclusive of labor and materials. Avoid downtime with provided equivalent TAA compliant loaner equipment during parts repair/replacement.

B. Quarterly Preventative maintenance program to include:

1. Back-up of access control system configuration; archiving of cardholder database/transaction logs; back-up video management system configuration; confirm correct recording preferences de-fragment all hard drives as needed; run system-wide diagnostic reports in order to identify nuisance alarms and/or faulty equipment; and optimize video recording storage arrays as needed

2. Battery testing of all system backup batteries with recommendation for replacement of these batteries as needed.

3. System checks including, error logs, false alarms, trouble conditions, badge printer errors and in combination with the service and maintenance package, corrections for these issues at no additional charge.

4. Reader and door hardware testing.

5. Camera focusing and minor adjustments.

6. Camera recording settings.

7. Aiphone intercom communications and door release function.

The vendor will provide software updates and support of the LENEL/ON GUARD system. These updates shall include all required firmware updates to each system controller as well as any Lenel software updates, patches, or hot fixes produced by Lenel during each contract period at no additional cost.

2.1 DELIVERABLES

Execution & Delivery All preventive maintenance work performed will be done during normal business hours Monday through Friday, 0800 to 1700 local time and excludes holidays and weekends.

Recognized US Federal Holidays are as follows: New Year’s Day, Birthday of Martin Luther King Jr., Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday.

Vendor will coordinate quarterly dates and times for preventive maintenance inspections. The anticipated schedule is as follows: January, April, July, October.

Documentation Test result will be documented for each location to include, date, time of test, status of the system with the name of unit POC that was present to witness the test and testing procedures, and signature of the unit POC with title, attesting the system is working. These reports will be provided to the Facility Manager for inspection/acceptance of service within three (3) duty day after the completion of the test for each of the security systems.

2.2 QUALIFICATIONS

The vendor will maintain the qualified technicians to perform maintenance and service on all Lenel / On Guard and access control components. Availability of resources will be coordinated with the government if supply chain issues impact the requirements of this contract. Vendor shall provide all management, tools, supplies, test equipment, parts, and site lead labor necessary to perform the maintenance and repair of ACS items.

3.0 GOVERNMENT FURNISHED PROPERTY (GFP)

There is no GFP on this requirement.

4.0 Building Access

Customer/Third Party Furnished Property and Services

1. Access to the AFLCMC facilities will be coordinated by the Government for system inspections and service purposes.

Escorts, if any are required, will be coordinated by the Government.