SOW.pdf

Statement of Work (SOW) for National Law Enforcement Telecommunications Systems (NLETS) Membership Services

1.0 SCOPE

This SOW covers National Law Enforcement Telecommunications System (NLETS) membership and support services to the National Weather Service (NWS) Office of Dissemination; Dissemination Systems Branch. This support consists of all support actions, hardware, software, firmware and equipment provided as part and function of membership in The International Justice and Public Safety Network.

2.0 APPLICABLE REFERENCES

i. World Meteorological Organization Handbook No. 306 (NWS ref site https://www.weather.gov/tg/headef)

ii. Extensible Messaging and Presence Protocol (XMPP); instant messaging and Presence https://xmpp.org/rfcs/rfc3921.html

iii. NOAA Weather Wire Service (NWWS) https://www.weather.gov/nwws/

iv. SBN/NOAAPORT https://www.weather.gov/noaaport/NOAAPort_Galaxy28_ConfigInfo

v. Emergency Manager’s Weather Information Network (EMWIN) https://www.weather.gov/emwin/

vi. NWS FTP Anonymous https://www.weather.gov/tg/anonymous

vii. NLETS Cooperative Agreement with the National Weather Service / NOAA

viii. NLETS 5-year quotation of cost

3.0 REQUIREMENTS

3.1 Production Support

3.1.1 The contractor shall maintain the systems and configuration to allow NWS communication with the secure server without any updates or significant changes to the NWS format.

3.1.2 The contactor shall establish a backup capability to NWS provision of alerts and warnings in the event NWS products are not received by the NLETS secure server; or recommend annually that each NLETS member take similar backup/precautionary action should the NLETS server go down for any reason.

3.1.3 The contractor shall notify the designated NWS point of contact in advance for any planned system switches to back up Continuity of Operations Planning (COOP) configurations and subsequent return to normal configuration operations.

https://www.weather.gov/tg/headef https://xmpp.org/rfcs/rfc3921.html https://www.weather.gov/nwws/ https://www.weather.gov/noaaport/NOAAPort_Galaxy28_ConfigInfo https://www.weather.gov/emwin/ https://www.weather.gov/tg/anonymous

3.1.4 The contactor shall notify the designated NWS point of contact immediately after an unscheduled outage, maintenance action, or security breach is known.

3.1.5 The contractor will issue follow-up notification and provide updates to the NWS Representative to NLETS via email.

3.1.6 NWS Tier Support

3.1.6.1 NWS Tier I Support is 24/7 where information is logged and tracked. The contract shall notify the NWS representative to NLETS via email or phone call if escalation is required.

3.1.6.2 NWS Tier II Support is next business day at the earliest (or later if a Critical Weather Day is declared).

3.2 National and Foreign Support

3.2.1 The contractor processing of weather information, alerts and warnings (a.k.a. products received from the National Weather Service) shall be distributed to NLETS members according to the designated NLETS Optimized Routing Independent Overlay Network (ORION) code identifier.

3.2.2 It is recommended that the contract maintain a backup of the products received from NWS is the event an NLETS member does not receive a viable product and therefore require a method by which the NLETS member can request said product is concatenated, garbled, misdirected or lost.

3.3 Travel

3.3.1 The NWS representative to NLETS or the NWS Delegate will travel to those membership-offered meetings to converse and coordinate with NLETS Members or NLETS staff as necessary.

3.3.2 If contractor travel is required, it must be identified as a separate contract line item with sufficient detail to justify the reason for the travel and the expense and will be funded by a separate contract line item (CLIN) from any telecommunication service. Note, should travel be included; all contract travel requires bi-lateral approvals and available funding before travel is authorized.

3.3.3 The government will schedule separate travel as needed to attend specific meetings (most meetings and discussions will be virtual);

1. Post-Contract Award meeting at the Contractor’s facility

2. Quarterly meetings

3. Monthly Discussion meetings

4. Annual meeting at the Contractor’s facility.

3.4 Contract Management

The Contractor must designate a Contract Manager who will serve as the primary point of contact with the Government. The Contract Manager must have the authority to make decisions on behalf of the Contractor and must be responsible for overall contract performance. The Contract Manager must also ensure that all contractual obligations are met, including reporting requirements and performance metrics.