SOW.docx

STATEMENT OF WORK

1. SERVICE:

A. The contractor will provide comprehensive preventive maintenance and repair service for the equipment and systems listed below for the Southern Arizona VA Health Care System (SAVAHCS).

B. The contractor will perform preventive maintenance inspection on equipment/systems as provided for in the contract agreement. Written preventive maintenance (PM) procedures will be submitted on approval to the Biomedical Engineering section within the first 30 days of the contract period. PMs will be accomplished in accordance with the approved written procedures.

C. The contractor will perform on-site preventive maintenance (PM) inspection on equipment/systems as provided for in the contract agreement. PMs will be accomplished in accordance with the Original Equipment Manufacturer (OEM) recommendations. Must use OEM certified parts and service engineer/technicians must be OEM trained and authorized to work on all equipment included in agreement. Preventive maintenance services must be scheduled within 2-3 weeks from the time of the request of service.

D. Toll free support Technical Phone Support 24x7

E. Unlimited service calls with on-site or remote response within 48 hours (Monday to Friday 8:00 AM to 6:00 PM local time).

F. All labor and travel costs are included in service contract.

G. All parts and necessary service kits covered.

H. Extensive preventive maintenance as needed based on usage. This includes a complete system check, test to assure the equipment is functioning according to factory acceptable standards, and replacement of worn parts due to normal use.

2. EQUIPMENT:

A. Leica Peloris II Tissue Processor. S/N: 0265317B EE#74021.

1. LOCATION:

A. SAVAHCS (Tucson, AZ), Pathology Laboratory, Basement of Building 57.

2. PERFORMANCE:

A. Preventive maintenance will be scheduled with a contact person as assigned by the Contracting Officer’s Representative (COR), Point of Contact (POC) or designee. Before doing any work, the service representative will report to Biomedical Engineering to log in and obtain a contractor identification badge, sign a log maintained by Biomedical Engineering and after the work is done, sign out. This log will state the nature of the visit and the time and place of the visit. The Biomedical Engineering Manager can be contacted at (520) 792-1450 ext 6679.

B. The designated response time for this contract is 24 hours from the time of the request for service. If repeated requests are made before the arrival of contractor’s repairer, the first request will determine the required time of arrival.

C. All requests for repair service will be considered requests for emergency service unless a statement to the contrary is made by the COR, POC or designee. Such statements will be documented on the service report.

D. Failure to carry out the above procedures will be considered as a failure to document the service visit and will constitute a failure to perform.

E. Normal duty hours are 8:00 a.m. through 4:30 p.m local time. Monday through Friday, not including federal holidays. Whenever contact with Biomedical Engineering is required outside of normal duty hours, the Utility System Repair Operator (USRO) may be contacted as an alternate. The hospital operator at extension "0" can contact the USRO operator via radio.

F. At the completion of the service call, the service representative will submit a complete service report to Biomedical Engineering, as described in section 5, DOCUMENTATION.

3. DOCUMENTATION:

A. Service reports will be provided for all service activities including preventive maintenance, emergency repair, and safety inspections, and must contain the following information:

i. Date(s) and time period of service.

ii. Complete description of equipment serviced including model number and serial number.

iii. Complete description of equipment services performed including upgrades, updates and software changes made.

iv. Complete list of all materials, parts, or assemblies installed or replaced including serial numbers of parts where applicable.

v. A statement of the complaint that initiated the service call.

vi. Total standard labor hours, total overtime/premium hours, and total travel hours expended during the repair.

vii. Provided no later than 10 days after work completion.

4. REMOVAL OF EQUIPMENT:

A. Whenever possible, all repairs and preventive maintenance will be performed at the SAVAHCS. When that is not possible, the COR, POC or designee may give approval for service work to be done at another location. All transportation charges will be borne by the contractor.

B. VA property may not be removed from the SAVAHCS prior to execution, and approval of all documents as required by Acquisition and Materiel Management Service. Computer hard drives and other storage media items may not leave VA property.

C. Requirements for service reports for designated equipment not at this location are the same as for work done on-site. Service reports for incoming equipment will be presented for signature at the time of delivery. If equipment is returned via commercial carrier, the service report may be included with the shipment.

5. RESPONSE TO SERVICE REQUESTS:

A. The contractor must respond to requests for emergency service in the following manner:

i. A competent service representative adequately equipped with tools, test instruments and repair parts will arrive at the SAVAHCS within the designated response time.

ii. The competent service representative will be prepared to begin work immediately to resolve the complaint as expressed by the COR, POC or designee when service was requested. Work needed to resolve the complaint will continue without interruption until the problem is resolved.

iii. The service representative will come equipped with all the service/technical manuals needed to perform the work.

B. The service representative may contact VA staff by phone before arrival at the SAVAHCS. Such contacts, however, will not serve to alter the requirements for arrival on-site except when the request for service is withdrawn by Biomedical Engineering.

C. The designated response time for this contract is 24 hours from the time of the request for service. If repeated requests are made before the arrival of contractor’s repairer, the first request will determine the required time of arrival.

D. All requests for repair service will be considered requests for emergency service unless a statement to the contrary is made by the COR, POC or designee. Such statements will be documented on the service report.

E. Preventive maintenance services must be scheduled within 2-3 weeks from the time of the request of service.

6. GOVERNMENT REPAIRS: Government employees will work on contract equipment only with authorization of the contractor or following the failure of the contractor to respond. The government is not obligated to perform any work on contract equipment.

7. PRIOR INSPECTION OF EQUIPMENT: Potential contractors may, at their own expense, inspect equipment covered by this solicitation (ref 52.237-1 SITE VISIT). Arrangements must be made in advance with Biomedical Engineering (see section 3, above).

8. GUARANTEE: The contractor will guarantee workmanship and all parts furnished by the contractor for a period of not less than 90 days.