SOW.docx

STATEMENT OF WORK

FOR

DWIGHT DAVID EISENHOWER ARMY MEDICAL CENTER (DDEAMC)

CABLE AND INTERNET SERVICES

1. General.

1.1. This contract is for DDEAMC’s Hospital and Outlying Buildings cable and internet support services. The contractor will provide all personnel, hardware/software and associated support as part of maintaining cable and internet services.

2. Description of Service: The Contractor shall provide all personnel, labor, transportation, facilities, repair parts, (including test equipment), tools, materials, and supervision of Contractor personnel to perform non-personnel services for the repair and maintenance of U.S. Government-owned information technology Equipment & Peripherals. The contractor will provide supervision to complete the following Scope of Work as stated in this Statement of Work (SOW).

Period of Performance:

2.1 Planning and Recommendations. The Contractor shall create a detailed project plan that shall outline the tasks to be completed based on the findings of the initial trouble call. This information shall be stored in an implementation worksheet, maintained, and communicated with weekly project status reports to the COR.

2.2 The Internet Cable Installation and Testing. All Internet cable components shall be installed, and system testing shall be scheduled to ensure reliability and functionality of prescribed solution prior to departing the site location. DDEAMC IMD is responsible for ensuring Hardware/software system and supporting connectivity is available for installation of the hardware components.

2.3 Project Completion. Ensure the solution is stable and functioning properly to the Government’s satisfaction. All documentation accumulated during the life cycle of this project shall be provided to the Government prior to closure of the project.

2.4 Point of Contact (POC). Contractor is required to provide active contact information inclusive of the name of contract/program manager, primary telephone number, alternate telephone number, email and website in case of a system or equipment failure a work order(s) can be reported in a timely manner. Service calls related to hardware operation shall be resolved within four (4) hours using remote services. Service calls requiring on-site resolution shall be resolved within three (3) business days.

3. Scope:

3.1. Contract shall provide cable and internet services in the following areas:

BLDG 280 – FISHER HOUSE – 14 DROPS +120/15 ISP

BLDG 300/301 – HOSPITAL – 260 DROPS

BLDG 300 Internet Connection Room 3E03 (120/15) BLDG 300 Internet Connection Room 1E-10 (120/15)

BLDG 319 – TROOP CMD – 3 DROPS

BLDG 320 – TINGAY DENTAL – 3 DROPS

BLDG 323 – BRACE SHOP – 1 DROP

BLDG 327 -Behavioral Health 2 DROPS

BLDG 328 –LEGAL/COR 2 DROPS

BLDG 329- CAFRP/SWS 1 DROP

BLDG 330 –Operations 4 DROPS

BLDG 331 - CATSS 1 DROP

BLDG 332 – SRCO Contracting 1 DROP

BLDG 333- FAP 1 DROP

BLDG 360/ BDC001- BLOOD DONOR CENTER – 9 DROPS

BLDG 21711 – TMC / Huber Clinic– 1 DROP BLDG 21712 – TMC 4/ Huber Clinic –2 DROPS BLDG 25501—Snyder- 3 DROPS

BLDG 29605 – WELLNESS CENTER – 1 DROP

BLDG 29709 – CONNELLY TMC – 3 DROPS

BLDG 38701 – Preventative Medicine – 2 DROPS BLDG 38705- DCI- 1Drop+120/15 ISP BLDG 38711 – IMD/ TARTC - 2 DROPS (One drop on each side)

BLDG 38715 – NURSING EDU – 1 DROP

BLDG 38717 – HET 2 DROPS

BLDG 38801 – DENTAC HQ/PHC- 2 DROPS

BLDG 38802 – PHC-2 DROPS

BLDG 38803 – Managed Care – 1 DROP

BLDG 40701 – SWS – 1 DROP

IDES 1 – Medical Evaluation Board – 3 DROPS

3.2. DDEAMC Responsibilities: Provide a list of each location by hardware type. Provide enterprise network connectivity for hardware, including the following: 1) Wired or wireless network connection for each specified location. 2) Electrical power connection for each specified location. 3) Provide cable television/Phone connections for each specified location, as necessary. 4) Provide knowledgeable employees at DDEAMC and each supported clinic during implementation that can provide help with hardware location and/or network related issues. 5) Provide access to Network Administrative personnel as necessary. 6) Provide IMD Staff resources for troubleshooting access issues.

3.2 Expectations are:

3.2.1 Contractor shall provide a project management resource, which shall be readily available to provide detailed responses and decisions in a timely manner.

3.2.2 The Contractor shall provide to DDEAMC 24/7/365 Annual Support for the hardware/software provided under this contract.

3.2.3 Facility shall designate a project manager/liaison, which shall be readily available to provide detailed responses and decisions in a timely manner.

3.2.4 Both parties have fulfilled all Project Breakdown requirements as set forth in this document prior to installation. All areas in which work is to be performed shall be accessible; free and/or escorted access shall be provided for any secured areas in which work is to be performed. All work can be performed on a continuous basis without return trips or delays caused by DDEAMC’s day-to-day operations or other circumstances out of Contractor’s control.

3.3. Period of Performance: The period of performance shall include hardware and software support for one (1) year beginning immediately upon award of the contract and two (2) addition years for a total of three (3) years.

4. DELIVERABLES:

4.1. The Contractor shall submit request for payment through the system Wide Area Workflow (WAWF).

4.2. The Contractor shall provide three year warranty for hardware/maintenance. Support shall be provided for evaluation and resolution through a Contractor specified Support Line during business day operations. If a hardware failure is identified, the appropriate site shall submit an RMA for replacement.

5. GOVERNMENT FURNISHED PROPERTY:

5.1. The Government shall make available to the contractor the items to be supported at such time and duration as coordinated between the contractor and the Government POC.

6. CONTRACTOR FURNISHED ITEMS.

6.1 The Contractor shall provide as needed labor, material, and supervision as required for this project in accordance with this SOW.

7. Access, General Protection, and Security Policy and Procedures.

7.1 All contractor employees performing work on site shall report to the Security office and obtain vendor credentials for the duration of the work. Contractor employees shall wear their badge credentials at all times while on site.

7.2 AT level 1 (general). All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 15 calendar days after completion of training by all employees and subcontractor personnel.

7.3 The contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

7.4 The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees’ commencing performance, with the results reported to the COR no later than 45 calendar days after contract award.

7.5 All contractor employees with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter.

8. HOURS OF OPERATION.

8.1. Hours of operation are 0730hrs – 1630hrs, Monday through Friday, excluding weekend and holidays.

8.1.2. Recognized Holidays: The Contractor shall not be required to perform services on the holidays listed below:

8.1.2.1 New Year’s Day

8.1.2.2 President’s Day

8.1.2.3 Martin Luther King Jr.’s Birthday

8.1.2.4 Memorial Day

8.1.2.5 Juneteenth Day

8.1.2.6 Independence Day

8.1.2.7 Labor Day

8.1.2.8 Columbus Day

8.1.2.9 Veteran’s Day

8.1.2.10 Thanksgiving Day

8.1.2.11 Christmas Day

8.1.2.12 Holidays falling on Saturday shall be observed the preceding Friday, those falling on Sunday shall be observed the following Monday.

9. Type of Contract: The Government shall award a Firm Fixed Price contract.

10. Responsibilities: The Contractor shall be responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any classified/privileged information that may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contract’s personnel to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All programs and materials developed at government expense during the course of this contract are the property of the government.

10.1. Health Insurance Portability and Accountability Act (HIPAA). The Contractor shall comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) (P.L. 104-191) requirements, specifically the administrative simplification provisions of the law and the associated rules and regulations published by the Secretary, Health and Human Services (HHS) and the published DHA implementation directions. This includes the Standards for Electronic Transactions, the Standards for Privacy of Individually Identifiable Health Information and the Security Standards. It is expected that the Contractor shall comply with all HIPAA-related rules and regulations as they are published and as DHA requirements are defined (including identifiers for providers, employers, health plans, and individuals, and standards for claims attachment transactions).

11.0 Safety and Site Facilities.

11.1 The contractor shall comply with site safety requirements while on site. The contractor shall maintain safe operating practices in performance of work pursuant to the contract. Any safety breaches or accidents shall be reported to the COR immediately after first response activities are complete.

11.2 When performing work on site the contractor shall:

11.2.1 Park in the employee parking lot.

11.2.2 Use restroom facilities designated by the COR or designated representative. Gender assignment-based accommodations shall be provided to the fullest extent possible within the facility.

11.2.3 Use the loading dock (3rd Floor West) for equipment access. All access shall be coordinated through the designated DDEAMC representative.