SOW (Celullar Service Solicitation).pdf

U.S Department of State (DOS)

Bureau of International Narcotics and Law Enforcement Affairs (INL) U.S. Embassy – Tegucigalpa, Honduras

Cellphone Service for INL Honduras Programs in support of the GoH

(Government of Honduras)

SECTION 1

SOLICITATION CONSIDERATIONS

1.1 SYSTEM FOR AWARD MANAGEMENT

This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to FAR 4.1102 and other applicable regulations and guidelines. Information can be found at www.sam.gov.

1.2 TRADE AGREEMENTS ACT (19 U.S.C. 2512(A)) (TAA)

Pursuant to the Trade Agreements Act (19 U.S.C. 2512(a)) (TAA), Federal acquisitions of supplies may be made only from offerors that shall supply products of an eligible country under any of the free trade agreements entered into pursuant to the TAA. An article is considered a product of a country only if it is wholly a product of that country or if it has been, substantially transformed, in that country into a new and different article of commerce with a name, character, or use distinct from that of the original article(s). Note that any item that is a discreet article as it is sold in commerce, regardless of its ultimate function or use, cannot be considered, substantially transformed, and based solely on its integration into IT or other systems

1.3 UNAUTHORIZED DISCLOSURE

The Contractor and its employees shall exercise the utmost discretion concerning all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance of services under this contract, which has not been made public, except in the necessary performance of their duties or upon written authorization of the Contracting Officer.

All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use and become the exclusive property of the U.S Government. Furthermore, no article, book, pamphlet, email, recording, broadcast, speech television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do no cease upon the expiration or termination of this contract. The Contractor shall include the substance of this provision in all contracts of employment and in all subcontracts hereunder.

See FAR 3.104 for additional information.

(Rest of Page Intentionally Left Blank)

SECTION 2 (Instruction to Offerors)

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS/RESPONDENTS

SUBMISSION INFORMATION PERTAINING TO REQUEST FOR QUOTE

2.1 INFORMATION TO CONTRACTOR

Contractors are reminded that information furnished under this Request for Quote (RFQ) may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business or that contain trade secrets or proprietary or personnel information shall be clearly marked. Marking of items shall not necessarily preclude disclosure when Department of State (DOS) determines disclosure is warranted by FOIA. However, if such items are not marked, all information contained within the submitted documents shall be deemed releasable.

2.2 QUESTIONS CONCERNING THE REQUEST FOR PROPOSAL

Offerors are warned against contacting any INL personnel other than the Contracting Officer and Contract Specialist prior to award of the Contract resulting from this RFQ. If such a contact occurs and found to be prejudicial to competing vendors, the vendor making such a contact may be excluded from award consideration.

No information concerning this RFQ shall be provided in response to telephone calls. All such requests shall be submitted in writing to the Contracting Officer and Contract Specialist.

2.3 NOTICE OF SAM.GOV SYNOPSIS CLOSING DATE AND TIME

All offers shall be submitted to the designated Government Representative.

Proposals relating to this notice shall be accepted, via email to the Contracting Officer and Contract Specialist, through:

Closing Date and Time:

• 5:00 P.M. (local Washington D.C. time) on the following date: Friday 6 May 2022.

Any communications in reference to this RFQ shall cite the reference section title and page number, and directed to the following individuals:

Name: Courtney Getachew Title: Contract Specialist E-mail: getachewCW@state.gov

Name: Kelly L. Byers Title: Contracting Officer E-mail: byerskl@state.gov

All quotations must be in U.S. dollars.

2.4 CONTRACTOR RELATIONSHIPS

mailto:getachewCW@state.gov

The Department of State (DOS) encourages the use of subcontractors. In addition, the Department requires that any potential Organization Conflict of Interest be identified in the proposal to ensure proper firewalls established prior to award.

SECTION 3

DESCRIPTION OF REQUIREMENTS

GENERAL

The Bureau of International Narcotics and Law Enforcement Affairs (INL) is an instrumental leader in the development of policies and programs to combat international narcotics and crime. INL programs support two of the Department of States' strategic goals: (1) to reduce the entry of illegal drugs into the United States; and (2) to minimize the impact of international crime on the United States and its citizens. One of the many ways to effectively meet these goals is to partner with allied governments both directly and indirectly to promote the modernization of and support the enforcement operations of their foreign criminal justice systems and law enforcement agencies.

DESCRIPTION

The INL - Honduras, has a requirement for a contract for Cellphone Service for INL Honduras Programs in support of the GoH (Government of Honduras). This initiative is aimed to improve security by supporting host nation communication service capabilities for law enforcement efforts to counter trafficking, contraband, human smuggling, illicit drug activities, weapons trade, border criminal activities, and overall transnational crime.

THE SCHEDULE

1 TYPE OF CONTRACT

The requirement will result in award of an Indefinite Delivery / Indefinite Quantity contract under which Firm Fixed Price task orders will be issued in accordance with the specifications in Section 3 of this Statement of Work (SOW). No additional sums will be payable due to any escalation in the cost of materials, equipment, or labor, or because of the Contractor’s failure to properly estimate or accurately predict the prices or difficulty of achieving the results required by this contract.

2 EFFECTIVE PERIOD OF CONTRACT

This contract shall be effective on the date of the Contracting Officer's signature. The contract will be for a one-year period from the date of the contract award, with four-options years to renew.

3 SUPPLIES AND PRICING

The Contractor shall provide to the U.S. Government mobile telephone services to the INL- Honduras Programs in Tegucigalpa, Honduras. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed in strict compliance with the specifications at the agreed upon firm fixed price. In the event of non-compliance with the specifications, the U.S. Government reserves the right to demand correction(s) or terminate requirement in its entirety. Additionally, the Contractor shall perform the pre-delivery of the devices used for the services and deliver them to the location set to the place of Delivery in No. 6.23, of this SOW.

4 SPECIFICATIONS

Base Year (Pop: July 01, 2022 – June 30, 2023)

III. A. Standard Services - Base Year of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Yearly Qty

Unit Unit Price

USD

Monthly

Total Total Yearly Price USD

1. Cellphone Service (Voice plans)

1A. Cellphone Device included in Unlimited plan for a year: include free calls within the same group, calls to the same provider, other providers and land lines, Free calls to USA and Canada, 5000 SMS, Free Data roaming within Central America, Panama, Colombia, USA. At least 45 GB of data and free WhatsApp / Facebook service

Maximum

220 phone lines

Monthly fixed rate

Minimum

20 phone lines)

Monthly fixed rate

2. Modems (Internet service for other equipment such as sticks, sim cards, tablets, laptops)

2A – Modem Device + 30 GB plan service

Maximum

45 Modems

Monthly fixed rate

Minimum

5 Modems

Monthly

Base Year Grand Total for All Services

(UNLIMITED PLAN + INTERNET (1A+2A)

Option Year 1 (Pop: July 01, 2023 – June 30, 2024)

III. A. Standard Services – Option year 1 of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Yearly Qty

Unit Unit Price

USD

Monthly

Total

Unlimited plan for a year: include free calls within the same group, calls to the same provider, other providers and land lines, Free calls to USA and Canada, 5000 SMS, Free Data roaming within Central America, Panama, Colombia, USA. At least 45 GB of data and free WhatsApp / Facebook service

Maximum

220 phone lines

Monthly fixed rate

Minimum

20 phone lines)

Monthly

Maximum

45 Modems

Monthly fixed rate

Minimum

5 Modems

Monthly

Option Year 1 Grand Total for All Services

Option Year 2 (Pop: July 01, 2024 – June 30, 2025)

III. A. Standard Services - Option Year 2 of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Yearly Qty

Unit Unit Price

USD

Monthly

Total

Unlimited plan for a year: include free calls within the same group, calls to the same provider, other providers and land lines, Free calls to USA and Canada, 5000 SMS, Free Data roaming within Central America, Panama, Colombia, USA. At least 45 GB of data and free WhatsApp / Facebook service

Maximum

220 phone lines

Monthly fixed rate

Minimum

20 phone lines)

Monthly

Maximum

45 Modems

Monthly fixed rate

Minimum

5 Modems

Monthly

Option Year 2 Grand Total for All Services

Option Year 3 (Pop: July 01, 2025 – June 30, 2026)

III. A. Standard Services - Option Year 3 of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Yearly Qty

Unit Unit Price

USD

Monthly

Total

1A. Cellphone Device included in Unlimited plan for a year: include free calls within the same group, calls to the same provider, other providers and land lines, Free calls to USA and Canada, 5000 SMS, Free Data roaming within Central America, Panama, Colombia, USA. At least 45 GB of data and free WhatsApp / Facebook service

Maximum

220 phone lines

Monthly fixed rate

Minimum

20 phone lines)

Monthly

Maximum

45 Modems

Monthly fixed rate

Minimum

5 Modems

Monthly

Option Year 3 Grand Total for All Services

Option Year 4 (Pop: July 01, 2026 – June 30, 2027)

III. A. Standard Services - Option Year 4 of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Yearly Qty

Unit Unit Price

USD

Monthly

Total

Unlimited plan for a year: include free calls within the same group, calls to the same provider, other providers and land

Maximum

220 phone lines

Monthly lines, Free calls to USA and Canada, 5000 SMS, Free Data roaming within Central America, Panama, Colombia, USA. At least 45 GB of data and free WhatsApp / Facebook service

Minimum

20 phone lines)

Monthly

Maximum

45 Modems

Monthly fixed rate

Minimum

5 Modems

Monthly

Option Year 4 Grand Total for All Services

In consideration of satisfactory performance of all scheduled services required under this Contract, the Contractor shall be paid a Firm Fixed Monthly-Price per Task Order in U. S. Dollars. Quantities are an estimation might be greater than the above maximum quantities.

The U. S. Mission in Honduras can increase or decrease the quantity of services, block or reactivate lines / modem, or changes within the scope of the contract only thru a task order modification.

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

The Contractor must confirm that is able to charge a tax exempted-monthly price since the Government of Honduras has granted the resolution to the U. S. Embassy in Tegucigalpa to acquire goods and services exempted from the value added tax.

Base Year Total ((Pop: July 01, 2022 – June 30, 2023) $

Option Year 1 Total (Pop: July 01, 2023 – June 30, 2024) $

Option Year 2 Total (Pop: July 01, 2024 – June 30, 2025) $

Option Year 3 Total (Pop: July 01, 2025 – June 30, 2026) $

Option Year 4 Total (Pop: July 01, 2026 – June 30, 2027) $

GRAND TOTAL FOR BASE + ALL OPTION YEARS $

5 REQUIREMENTS

This solicitation is for mobile telephone services. The Contractor shall provide mobile telephone services to the INL- Honduras Programs in Tegucigalpa for 220 phones lines max or a minimum of 20 phone lines and 45 internet modems max or a minimum of 5 devices in use of official purposes. Services provided shall include:

• Mobile Telephone Equipment

• Calls within Honduras

• Wireless Application Protocol (WAP)

• SMS Messaging

• Voice Mail

• 24-hour Customer Service

• Detailed Billing of Calls Made

• Data Services

• Free calls between the official lines and the personal lines contracted by the US Mission personnel with the contractor.

• Fully functional SIM cards, telephone numbers for all existing USG cell-phones.

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

The contractor will block services such as raffles, ringtones, surveys, additional internet purchase in the billing or the transfer of any cost to other phones in general. The contractor will also block roaming phone services for all phone lines outside the Fixed Monthly-Price plan under this contract.

6 STANDARD SPECIFICATIONS ARE OULINED BELOW

EQUIPMENT PACKAGE

The basic package for each device shall include, but is not limited to, the following items:

a) Mobile Phone (medium range device and allowed under the National Defense Authorization Act) Batteries (at least Li-Ion)

Battery Charger, Fixed Hands-Free Kit Personal Hands Free Unit Belt Clip or Pouch User Manual Safety Certificate and Brochures

b) Modem (device allowed under the National Defense Authorization Act)

6.1 CALLS WITHIN HONDURAS AND ABROAD

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Honduras with special consideration to all urban areas and main traffic routes. Unlimited free calls within the same group, calls to the same provider, other providers and land lines. Unlimited free calls from Honduras to USA, to Canada and Central America.

6.2 INTERNATIONAL ROAMING CALLS – Not Applicable for this solicitation.

Contractor shall block this service to this contract.

6.3 INTERNATIONAL DATA ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within Central America and the USA.

6.4 WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to the Wireless Application Protocol (WAP) Internet sites.

6.5 SMS MESSAGING

The Contractor shall provide access to around the clock SMS messaging.

6.6 PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Honduras country laws.

6.7 ADDITION OF NEW LINES

New lines maybe added during the period of performance per modification of the Task Order.

Contractor will be informed through email with award modification within three (03) business days after order has been awarded. Therefore, the Contractor will provide a fully functional SIM card (assigned telephone number) to the COR within three (03) business days after receiving the task order under the contract.

6.8 BLOCK OR ACTIVATE SERVICE IN LINES

• The COR shall be the only individual to give instructions to the contractor to block or reactivate line numbers within the contract.

• Users will be permitted to contact the contractor for technical issues only.

• The contracting Officer is the only person authorized to make any changes to the contract.

• For any changes that users may request, the contractor shall contact the COR for coordination, or any action may require modification within the task order.

• No additional costs outside the task orders shall be processed without a task order being fully approved by Contracting Officer

6.9 NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

6.10 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager.

Contractor shall report any future possible outage within twenty-four hours thru an immediate notification by email to the COR when:

• Scheduled maintenance will interrupt service for any amount of time.

• Any schedules interruption of services takes place. Notification must include an estimated restoral time.

6.11 KEY PERSONNEL

The Primary Point of Contact must be able to converse in English and Spanish. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

EMAIL ___________________

Primary Point of Contact: During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

In absence of the primary point of contact to be in vacations or due to be in a meeting, there should a second person appointed to respond any request.

After the first 90 days of performance, the Contractor may substitute a primary point of contact if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

6.12 DETAILED BILLING

Detailed Billing: Due to is a monthly fixed rate, the individual description of phone calls will not be required. In case of any security issues, the contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show:

- Task order No. and Company Name

- Month

- Cellphone Number Charged

- Called Numbers

- Time and Date of the Call

- Duration of the Call

- Price

- Additional services charges

The monthly lists of calls made, shall be forwarded to the Contracting Officer’s Representative (COR) until the end of each current month for the previous month to the following address:

arevalopl@state.gov

6.13 PAYMENT

Invoices: The Contractor shall submit monthly invoices to the COR at the address shown in paragraph below after the tax exemption has been received from the COR. A proper invoice must include the following information:

- A summary showing a listing of each line with total monthly price in local currency for that line per program.

- Name of Contractor

- Contractor’s Registro Tributario Nacional (RTN);

- Date of Invoice

- Original Invoice Number based on the range provided once registered under the Billing

System by Servicio de Administración de Rentas de Honduras (SAR) or Ministerio de Finanzas

- Contract number

- Task or Task Order number, as applicable

- Customer Code / Client Number

- Description of the item, or service actually provided

- Period when service is provided mailto:facturascelular@state.gov

- Remit to address

- Credits with explanation and period covered

If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days for correction without any interruption in services. The Contractor must then submit a proper invoice.

The COR will review all the detailed invoices with supporting documents and either approve for payment or advise to the contractor for inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

Payment shall be made in USD by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

Remission of Original Invoice Instructions: (e-invoicing)

1. Your Invoice must be digitalized, only PDF files and sent to:

https://mygrants.servicenowservices.com/ilms/portal_login.do

2. If you don't have access, you must request access in the link below and select ‘American Embassy Tegucigalpa’ to be contacted by this post.

https://mygrants.servicenowservices.com/procurement?id=account_request&lang=es

3. The invoice must be legible, it is recommended to scan in black and white, type [text], resolution [300 dpi], this should generate a file of no more than 100kb per page.

4. The PDF file must be named as follows: TASK ORDER COMPANY NAME Invoice Number.pdf

5. In case of a first payment or account update, attach sheet with full bank information for ACH transfers

6. When submitting your invoice you must copy the following person for awareness:

arevalopl@state.gov

7. For an invoice to be valid it must contain the following information:

a. Company name, telephone number and correspondence address

b. Invoice number and Date

c. Requisition Number and/or Task Order Number.

d. Description, quantity, unit of measure, and unit price of the commodities or services provided in accordance with the Purchase Order

1. Only send one email by Invoice and Task Order. You will receive a message of receipt of the same in the following seven working days.

Notes:

- If the invoice does not meet the requirements listed above, the Government of the United States reserves the right to reject it and return it to the supplier in the same way. The vendor must resend his invoice correcting the errors or completing the information.

- The payment process is approximately 30 days after receiving the invoice via email to satisfaction.

- The Government will provide annual proof of a direct exemption of Value Added Tax (VAT); according to host country VAT laws.

https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmygrants.servicenowservices.com%2Films%2Fportal_login.do&data=04%7C01%7CArevaloPL%40state.gov%7Ce8beaf613d2a426a153d08d9845ccfba%7C66cf50745afe48d1a691a12b2121f44b%7C0%7C0%7C637686356433080083%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ysGeEeAEEobSTcrvXTiT8F8%2Bb0g0Vg6DHUPA8K8ya5Y%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmygrants.servicenowservices.com%2Fprocurement%3Fid%3Daccount_request%26lang%3Des&data=04%7C01%7CArevaloPL%40state.gov%7Ce8beaf613d2a426a153d08d9845ccfba%7C66cf50745afe48d1a691a12b2121f44b%7C0%7C0%7C637686356433080083%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=il8l%2BZ9h5QsN4yvyz7YeCS3kYnlR%2Fb%2FPtYzuoxDwbKQ%3D&reserved=0 mailto:arevalopl@state.gov

6.14 DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

6.15 TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes.

This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

1. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

2. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

3. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products.

If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

6.16 SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

6.17 TASK ORDERS

The Contracting Officer will issue task orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

6.18 EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone is defective or is being returned, the telephone will be exchanged within five business days due to factory malfunction.

6.19 CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, No Service, billing inquiries, and customer question regarding accounts and services.

6.20 SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

6.21 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Performance Threshold

Services.

Performs all cellphone services set forth in the scope of work.

1. thru 6.20

All required services are performed and no more than one

(1) customer complaint is received per month.

6.22 DELIVERY SCHEDULE

This contract shall be effective on the date of the Contracting Officer's signature. Contractor shall deliver Cellphone devices for each task order issued within 2-3 weeks from receipt of the award notification.

6.23 PLACE OF DELIVERY

The Cellphone devices and Modems shall be delivered to the following address:

Embajada Americana Col. San Carlos, Avenida La Paz Numero de casa # 2629

RTN 08019999408358

Tegucigalpa Honduras Poc: Paola Arevalo

Task Order No. ___________ (to be determined upon issuance of task orders)

6.24 ACQUISITION METHOD

The U.S. Government is conducting this acquisition as a Full and Open Competition utilizing the procedures of FAR Part 6.

BASIS OF AWARD

EVALUATION OF QUOTATIONS:

• Award from this solicitation will be made on an “All or None” basis.

• Award will be made based on the Lowest Priced-Technically Acceptable (LPTA) quote that is responsive to the Request for Quote (RFQ) requirements

ADDITIONAL CONSIDERATIONS

1. The Government reserves the right to reject a quotation that is technically unacceptable or unreasonably high in price.

2. The Government will determine acceptability by assessing the quoter's compliance with the terms of the RFQ.

3. The quoter must be able to demonstrate that it has the necessary resources to provide on-time delivery as well as a high level of quality for the requested items.

QUOTATION MUST INCLUDE THE FOLLOWING

1. PRICE: fixed rate for Cellphone service and modems service for base year, and four optional years in U.S. dollars.

2. DESCRIPTION: Quotation must demonstrate compliance with all required features.

3. DELIVERY DATE OF DEVICES: date for delivery of devices and services from receipt of the award notification.

4. Vendor must be registered in System for Award Management (SAM).

5. COMPANY INFORMATION. Information demonstrating the offeror’s/quoter’s ability to perform, including:

a) Name of a Project Manager (or other liaison to the U.S. Embassy/Consulate) who understands written and spoken English;

b) Evidence that the offeror/quoter operates an established business with a permanent address and telephone listing;

c) List of clients over the past three years, demonstrating prior experience with relevant past performance information and references (provide dates of contracts, places of performance, value of contracts, contact names, telephone and fax numbers and email addresses). The list shall include contact information (name, organization, email, and phone) and limited to no more than five (5) references. If the offeror has not performed comparable services in Honduras then the offeror shall provide its international experience. Offerors are advised that the past performance information requested above may be discussed with the client’s contact person. In addition, the client’s contact person may be asked to comment on the offeror’s:

- Quality of services provided under the contract;

- Compliance with contract terms and conditions;

- Effectiveness of management;

- Willingness to cooperate with and assist the customer in routine matters, and when confronted by unexpected difficulties; and

- Business integrity / business conduct. The Government will use past performance information primarily to assess an offeror’s capability to meet the solicitation performance requirements, including the relevance and successful performance of the offeror’s work experience. The Government may also use this data to evaluate the credibility of the offeror’s proposal. In addition, the Contracting Officer may use past performance information in making a determination of responsibility.

d) Evidence that the offeror/quoter can provide the necessary personnel, equipment, and financial resources needed to perform the work;

e) The offeror shall address its plan to obtain all licenses and permits required by local law (see DOSAR 652.242-73 in Section 2). If offeror already possesses the locally required licenses and permits, a copy shall be provided such as the Permiso de Operaciones, RTN, escritura de constitución, etc.