SOW_CAVO_Park_Phone_Upgrade.docx

STATEMENT OF WORK

for Capulin Volcano National Monument Telecom Project

This project will replace the phone system that serves Capulin Volcano National Monument (CAVO). This Statement of Work, issued by the National Park Service, is for the removal of existing and installation of a new telephone system which includes phones, associated hardware, software, programming, and maintenance support. This scope of work describes the minimum level of performance required by the National Park Service. Alternate designs and or equipment minimum required standards are not accepted unless agreed upon. All equipment must be new and unused as well as Trade Agreement Act (TAA) compliant (limits allowed countries of origin). All technicians performing the work must be certified by Avaya. *Connecting non-government devices to the government data network is strictly prohibited.

Description of Work

Install one, most current, Avaya IP Office at Capulin Volcano National Monument, NM.

This will also include:

· 31 total Avaya J179 desk phone w/power supply

· 1 total Avaya B179 conference phone

· 1 Preferred Edition VM Pro (license & equipment)

· 1 Uninterrupted Power Supply (UPS)

-Details are in the Requirements and Specification section 1.0

Period of Performance

Finish no later than 90 days after award.

Site Survey

Date TBD by Contracting Officer. Attendance is not required to submit a bid but is recommended.

1.0 Requirements and Specification

1.1 Locations and Details

· Capulin Volcano National Monument (CAVO) - 44 Volcano Road, Capulin NM 88414

· This phone system and phones serve the Visitor Center/Administration and Maintenance buildings.

· This system will run on the existing Private Business Lines (2), Subscriber Lines (6).

· 4 lines connected via Avaya IPO phone system

· 1 line dedicated to Fire Alarm

· 1 line dedicated to Fax

· Work details

1) Install a new Avaya VoIP Telecom System with associated hardware and software for the voice network at CAVO.

2) IP Office equipment will fit in provided 19” equipment racks or mounted in the same location as the replaced phone system.

3) Ensure proper grounding based on manufacturer specifications.

4) The system must be IPV6 compliant or have the capability to become compliant in the future based on manufacturer plans, specifications, business roadmaps, etc.

5) This system must have the latest version of software and all devices must be compatible with the proposed Avaya IP Office.

6) The system must support voice, caller ID, and fax. Each IP Office will include a 4 port analog card.

7) Allow voice to use one vLAN and data on another vLAN. The IP Offices shall have at least 2 Network Interface Cards.

8) The POP/demarcation point is located in the Administration Bldg.

9) Aruba switches will be configured by NPS WAN Manager.

10) The VoIP Telephone switch's IP address and subnet mask is to be determined, one for voice and the other for the park’s 10-dot data range.

11) Vendor will work with NPS IT for any Aruba data switch programing (Contact WAN Manager and Telecom Manager at the Regional Office).

12) VoIP phone sets will use dynamic IP assignment from the respective phone system. IP ranges will be provided by the government. System must have static IP addresses.

13) All licenses must reside on the telecom switch.

14) System must have the capability for remote system maintenance using a secure meeting and no direct access. No contractor IT equipment can be attached to the Government network.

15) Provide a UPS to support minimum of 1 hour runtime

16) Remove all old phone system and components and neatly pack for proper electronics disposal by CAVO staff.

17) The vendor must provide all settings with complete / correct syntax needed to route the VoIP traffic between all the sites using the Enterprise Switch Network (ESN). All sets regardless of data connection must function as designed. All features listed must be active and fully operational before project close out.

18) Telephone sets will act as a network switch. Phone sets connect to the wall Ethernet port and the computer will connect to the phone.

19) Connect phone systems to relevant circuits.

20) Coordinate with the local exchange carrier to ensure all subscriber lines are functional as well as users having caller ID (if no cost) and E911. Must test and verify.

21) Test and verify functionality of existing Private Business Lines (4) for alarm systems and fax. Replacing/installing new cabling if current wiring is missing or damaged.

22) Provide and install all desk phones and conference phones plus voicemail in the specific locations determined by CAVO Staff. Contractor to provide patch cable with each phone (at least CAT 5e).

23) Replace current auto attendants at each site with new auto attendants (per site), program the auto-attendants, and provide training to CAVO administrators on how to change / program auto attendant.

24) Enable (3) digit extension dialing on all internal VoIP sets at CAVO.

25) Program all extensions into the system and assign to users as determined by CAVO. Data will be provided to awardee.

26) Test all phones to ensure operability, includes but not limited to; out dialing, voicemail access, call forwarding, test that calls to the primary number at each site, followed by entering an extension number, rings to the appropriate extension and office.

27) Resolve potential voice quality issues such as echo, static, etc.

28) Vendor is responsible for cleaning the work area at the end of each day and after the project.

29) At the completion of the project the vendor is responsible for restoring all walls, floors, and other surfaces to the condition they were in prior to the commencement of work activity.

30) Produce and provide as-built logical diagram for the voice network.

31) Provide on-site, instructor lead, user overview training about basic set operation. Training will be conducted in a room to be provided by the government. Vendor must perform 20 - 30 minute long, user training sessions with up to (10) participants in each session. The training must include hands on use time for the users. The users should be taught how to use the features associated with the set and system. A visual aid or online tutorial does not substitute for instructor led training.

32) Provide in-person, on-site, instructor led, in-depth administrator training in a room to be provided by the government. Vendor must perform (1) 1 hour long or as needed, in-depth system administrator training sessions with up to (3) attendees. This session must cover everything covered in the user training in addition to how to perform all system administration functions. A visual aid or online tutorial does not substitute for instructor led training.

33) One-year Warranty on the installation for all equipment and all contractor performed work.

34) One-year phone service and support; Next Business Day (NBD) per hour on-site charge, site trip charge, same day phone support charge; this would be to support the CAVO system.

1.1.1 Option

Option for 1 + 4-year maintenance agreement if exercised, cost broken down by each year to include on-site and remote repair help with NBD parts with Avaya Software upgrades. Does not include moves, adds and changes (MAC’s) or trouble caused by Network Provider.

1.2 Applicable Standards and Regulations

The Contractor shall conform to and be compliant with all applicable Federal Communications Commission (FCC) rules and regulations, local construction codes, and established industry standards. The Contractor shall also be compliant with NPS Structured Cable Plant Standard, April 22, 2021. The standards shall be applied during the engineering, fabrication, assembly, wiring, installation, testing, operation, maintenance, and management of the system(s) or service(s). If a conflict arises between standards, the contractor shall submit written requests for clarification citing the specific particulars to the Contracting Officer. The Contracting Officer will respond with written direction.

1.3 Site Access

· Contractor will coordinate with CAVO staff on all access to buildings and offices.

· The contractor shall restore walls, ceilings, and floors if they become damaged by contractor or sub-contractor employees. The restoration must bring the worksite to the appearance and condition that existed prior to the work being performed.

· The contractor is also responsible for cleanup, removal, and disposal of any debris associated with their installation of equipment and restoration of the building if damaged.

1.4 Deliverables

Inspection and Acceptance: All equipment must be new and have original warranty. In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected by an onsite inspector and reported to COR and CO.

1.5 Contract Type

This is a firm fixed price contract.

1.6 Service Interruptions

All service interruptions must be coordinated with CAVO staff approved by COR and the time-of-service interruption must be as short as possible. The NPS shall be notified as far in advance as possible of any scheduled interruptions by the contractor, but no less than 24 hours prior to the planned interruption. The contractor shall inform the government as soon as it is known that there may be an occurrence, which may result in an interruption of service.

1.7 Invoices

Invoices must show item detail and work order references. Invoices without correct work order reference or inadequate line-item detail will be returned as improper invoices.

1.8 Points of Contact

NOTE: The contractor shall immediately bring problems or potential problems affecting performance to the attention of the Contracting Officer, COR, and Project Manager. Problems affecting a particular action should be resolved prior to starting the specific task. Verbal reports must be followed up with written reports when directed by the COR, or Contracting Officer

Administrative Section

2.0 Special terms and conditions

2.1 Security

The work itself is unclassified. However, work on this contract is in government facilities and involves data network / telecom equipment. Therefore, the government retains the right to request removal of contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interests of the government. The reason for removal will be fully documented in writing by the Contracting Officer. When and if such removal occurs, the contractor will, within 5 working days, assign qualified personnel to any vacancy(ies) thus created. The government also retains the right to require an escort of contractor employees within sensitive / classified areas if the government deems it is required. The contractor will be notified in writing in the event this is required.

2.2 Key Personnel

The contractor shall be required to provide personnel certified by the manufacturer perform the work, and copies of their certifications must be submitted to the government with the vendor proposal.

3.0 Proposal Submission

3.1 General Instructions

Submission of an itemized proposal will be submitted electronically via email to the Contracting Officer.

3.2 Price

In an effort to receive the highest quality solution at the lowest price possible, the government requests all available discounts on all materials and services offered by contractors for this requirement. Provide lowest possible price on initial submission.

4.0 Proposal Evaluation:

All the evaluation criteria must be met for the proposal to be considered “responsive.”

A non-responsive submittal will not undergo further review once it is deemed non-responsive and will be eliminated from consideration.

Evaluation Factors:

1. Provide copies of applicable certifications for the technicians involved in the project. (Contractor must include copies of certificates in the proposal and annotate when each certificate expires).

2. Include a narrative response that explains how the work will be accomplished. Written narrative is required to be considered responsive.

3. Provide prior experience information regarding three (3) contracts similar in nature to the proposed contract that the Quoter has completed within the past five (5) years. "Prior Experience" is differentiated from "Past Performance" in that Prior Experience is factual, documented, information about specific work the Quoter has completed; whereas “past performance” is how well the contractor performed the work. Contracts must be those completed by the prime contractor; not subcontractor’s nor prime contractor’s staff while employed by other companies.

CAVO Telcom Statement of Work Page 1