SOW Attachment 1 - NOMAD Warranty Contract Matrix.pdf

P.O. Box 865 Kalispell, MT 59903

CALL 888.755.1721

www.nomadgcs.com

Nomad Warranty Plans

Nomad’s in-house structural, electrical, mechanical, and IT engineering staff strive to provide our clients with unparalleled, after-delivery customer support and service. We understand that different clients have different needs, so we designed our Warranty Plans around those needs. The chart below provides a quick overview of each plan. Please contact your Account Executive to discuss pricing for each plan based on your vehicle and on the longevity of the Warranty Plan.

Plans Bronze Silver Gold Platinum

Chassis

Engine

Transmission

Seals & Gaskets

Heating / Air Conditioning -

Brake System -

Fuel System -

Cooling System -

Suspension - -

Steering - -

Electrical - -

High Tech / Convenience Items - -

Additional Components - - -

Annual Inspections / Travel - - -

Shelter

Welds

Windows

Doors

Latches

Seals & Gaskets

Brake System -

Fuel System -

Flooring - -

Suspension - -

Electrical - -

Roof - -

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Plans Bronze Silver Gold Platinum

Shelter (continued)

Slideouts - - -

Masts - - -

Generator - - -

Lighting - - -

Compartments Exterior - - -

Compartments Interior - - -

Heating / Air Conditioning - - -

Desks / Tables / Furniture - - -

Additional Components - - -

Annual Inspections / Travel - - -

IT

Tech Support

NTC

Communications I/O Panel -

Electrical Equipment -

Cabling -

Engineering Support - -

Audio / Video - -

Radio Communications - -

VOIP / Phone - -

Print / Scan / Copy / Fax - -

Mesh Equipment - - -

Surveillance Equipment - - -

Routing Equipment - - -

Satellite Equipment - - -

Man Portable Systems - - -

Antenna Systems - - -

Workstations - - -

Additional Components - - -

Advanced Replacement - - -

Annual Inspections / Travel - - -

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1. Intent Nomad warrants to the Purchaser for the term specified in the service order that its vehicle shall be free of DEFECTS in materials and workmanship attributable to Nomad from the date the apparatus is delivered to the Purchaser. Nomad shall have sole choice of remedy for defects in materials and workmanship, including repair, replacement, or refund, if replacement is not possible. Nomad warranty covers any defects in material or workmanship under normal use during the

Warranty Period. Warranty is not to be confused with insurance. Terms are to be defined in the customer service order.

2. Exclusions

2.1. Excluded from coverage are sensors, wiring, connectors, radiators, coolant hoses, coolant, filters, heater core, starter motor, Engine/ Powertrain Control Module and/or module programming, hoses, electrical connectors, transfer case control module and/or module programming, recharging of the A.C. compressor, rotor/pad replacement, brake fluid, rotor grease, or any other lubricant, fuel, additives, all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, drive system control module and/or module programming, DEF tanks & components, exhaust piping, corrosion, scratches, dents, chips, tears, and defacing on any surface.

2.2. There is no warranty for items classified as “CSE” or customer supplied equipment. This means equipment that was not included in the sales price of the vehicle or was added by the customer after delivery from Nomad.

2.3. There is no warranty for items or parts of equipment of characteristically indeterminate life, such as bulbs, fuses, etc. Equipment that is beyond the manufacturer’s determined useful life and or support may be excluded at

Nomads discretion. Batteries will also be covered for up to one year – beyond that, the batteries will be excluded.

2.4. There is no warranty coverage for damage arising from acts of God, the act, error, fault, neglect, misuse, improper operation or omission of the Customer or its servants, agents, contractors or invitees or any person whether or not that person is under the control or direction or authority of the Customer.

2.5. Nomad reserves the right for final determination whether or not the product has been abused, neglected, or misused.

2.6. There is no warranty for claims relating to items or failures that are determined to be a direct result of customer failing to perform requirements under section purchaser obligations.

2.7. Warranty will be voided if anyone other than Nomad personnel or Nomad’s authorized contractors, repairs, modifies, alters or makes changes to the equipment covered under this warranty.

2.8. Purchaser shall not be entitled to recover from Nomad any consequential or incidental damages resulting from any defect in the product, including loss of use of vehicle and associated components, damage to contents of vehicle, loss of life, loss of property, loss of revenues or any other commercial losses, subsequent use of rental equipment, loss of time and inconvenience.

2.9. Travel under platinum plan is intended to be once per calendar year for one tech, for a maximum of 3 days, including travel days. Towing of any kind is excluded coverage and is at the sole cost of the customer. Appropriate shipping of parts to the customer site is covered by Nomad. All faulty parts must be sent back to Nomad after replacement and the cost of shipping is the responsibility of the customer.

2.10. Under Platinum Plans customer is entitled to advanced replacement of parts as deemed necessary or practical by

Nomad. Customer will pay shipping of old parts back to Nomad, and Nomad will pay all shipping of parts to the customer site. All faulty parts must be sent back to Nomad after replacement and the cost of shipping is the responsibility of the customer.

3. Purchaser Obligations

3.1. Purchaser must notify Nomad, via phone +1-406-755-1721, or via E-mail to support@nomadgcs.com, of any defects within fifteen (15) days after it is, or should have been discovered. Notification shall be considered given and successful when confirmation is provided by Nomad in the form of ticket number.

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3.2. Purchaser must be willing to trouble shoot and diagnose problems and possible solutions with Nomad techs over the phone, video conference, or remote support session via a computer. For some repairs and replacements, Purchaser must be willing to install the new or replacement item themselves at Nomad’s sole discretion.

3.3. Purchaser is responsible for routine exercising and testing of vehicle and components. Exercising is considered to be at least 1 hour in Length and to occur no less often than once a month, with all components deployed, used and tested for that period of time. Put at least 50 miles on the vehicle at highway speeds. Keep a log of this testing and report failed components within 15 days to Nomad.

3.4. Purchaser is responsible for routine and preventative maintenance. Nothing in this Agreement shall relieve the

Customer from its obligations to perform normal day to day maintenance on the Equipment as per the Operator’s

Manuals supplied by the manufacturer and/or Nomad including but not restricted to normal cleaning procedures, checks and adjustments designed for operational use, oil changes, etc. Keep a log of this maintenance and provide a maintenance report within 15 days to Nomad to ensure continued warranty coverage.