SOW and Items_2~1.docx

Statement of Work State of Illinois/DoIT

Total

Vendor would need to deliver the following items:

· Review current Layer 7 API infrastructure and documentation from the State of Illinois

· Layer 7 API installation and configuration on one single node environment (Dev)

· Layer 7 API installation and configuration on one HA environment (QA) Cluster

· Smoke test the Layer 7 API installations both single (DEV) and HA environments (QA) Cluster

· Create Installation runbook for single node and HA environments

· Knowledge transfer to the State of Illinois team

Statement of Work

Created by: Justin Davsko Date: 03/31/2022 Project Sponsor: Marquis Boyce Executive Sponsor: Jeff Axe

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Revision History

Approvals Please add additional approvers as necessary. Note, not all projects will have a Project Manager assigned to them and most projects will not have two project managers. In the event that a Project Manager is not assigned, the project leadership and documentation requirements is passed to the Business Project Manager or person assigned to lead the project by the requesting or impacted departments.

and Approval Method

Project Manager

Project Sponsor Approval is required.

Executive Sponsor Approval is required.

Introduction and Scope of Work The State of Illinois Department of Innovation and Technology has need for technical and advisory services and with this purchase will procure ServiceNow’s technical expertise to complete Phase 1 of our ServiceNow roll-out project. We will also be correcting CMDB errors experienced over prior months. This procurement is considered Part 4 of 4 and completes Phase 1 of the State’s ServiceNow implementation and distribution.

The ideal vendor selected for this procurement will:

Conduct discovery activities to understand business requirements Study, review, and recommend the design and approach Assist with detail and technical design Review overall architectural design to ensure it meets the project's functional and non-functional requirements and incorporates MuleSoft best practices Assist with building, deploying, and releasing the solution Assist with defining test cases Provide input in testing and operational processes Support testing process by resolving identified defects Provide MuleSoft subject matter expertise

Period of Performance and Timeline (The time period over which the Project will occur.)

Place of Performance (Description of where the work will be performed; on-site, off-site, or a combination.)

Business and Special Requirements (Describe in detail the Agency’s needs and requirements of the Project. Also denote and special requirements, such as security or confidentiality requirements, personnel needing security clearance and what level, ID badging, etc.)

Specific internal policies and regulations applicable to the Customer:

|_| Not Applicable |_| , attached hereto and incorporated herein.

|_| IRS Publication 1075 |_| Family Education Rights and Privacy Act |_| Health Insurance Portability and Accountability Act/Health Information Technology for Economic and Clinical Health Act |_| Criminal Justice Information System |_| Privacy Act of 1974 |_| Federal Information Security Management Act |_| Computer Fraud and Abuse Act of 1986 |_| Social Security Number Protection Act of 2010 |_| Other

Participants (Description of persons involved in the Project and the respective roles of each, including required hours – if known-as applicable.)

Project Director:

Project Manager:

Schedule and Milestones (The schedule of deliverables and tasks as referenced in the introduction and Scope of Work above and associated milestones for this SOW.)

Estimated

Acceptance Criteria (Defines the process by which the Agency will accept any deliverables resulting from this SOW.)

Costs (Definition of how costs are to be calculated, whether hourly cost for the required skill set, cost per deliverable, or total turn-key cost and the cost amount including one-time and recurring costs. NOTE: one or more cost categories may not be applicable to a project and THE ONLY COSTS BILLED TO AGENCY WILL BE ACTUAL COSTS INCURRED BY EPMO.)

One-Time Costs associated with project completion

Total One-Time Costs

Per-Hour Costs associated with project completion

Total Hourly Costs

Per-Deliverable or Phase Costs associated with project completion

Cost for turn-key project completion

Monthly costs associated with project completion

Total Monthly Cost

Assumptions (The project scope and estimated costs include the following assumptions.)

Miscellaneous No service hereunder will be performed until this SOW is signed by all Parties; provided however, the cost associated with the tasks set forth herein may require adjustment if this SOW is not fully executed by the earlier of the end of the State’s current fiscal year or within 30 days following execution on behalf of the State Tasks outside of the scope of this SOW will not be performed and no additional terms or conditions will be added to this SOW unless agreed to by all parties. This SOW may not be modified unless agreed to in writing by the Parties and no oral statement by either Party will modify the rights and obligations of the Parties. Either Party may terminate this SOW by providing at least 30 days’ written notice to the other Party, but the State is obligated to pay for products and services delivered prior to the effective date of the termination.

If this SOW includes goods leased by the State and provided to the Agency, the Agency agrees to comply with lessee’s obligations as set forth in the applicable lease agreement.

Upon acceptance of performed tasks under this SOW, unless otherwise mutually agreed or described herein, the Parties will as a part of the Project closure, sign a document that will serve as a certificate of completion and acceptance of the vendor’s work.

This SOW shall expire is Agency does not execute within thirty days of the initial sign-off by all Parties.

Signatures:

The undersigned represent and warrant that they are Authorized, as representatives of the Party on whose behalf they are signing, to sign this SOW and to bind their respective Party thereto.

Agency Executive Sponsor: Agency

Date:

Agency Project Sponsor: Agency

Date:

For DoIT:

Date:

For <Vendor>: Company

Date:

Statement of Work: Department of Innovation & Technology Statement of Work: Department of Innovation & Technology image1.jpg