SOW ADDENDUM SILVER NSI 4-6-26 MCAS CHP.pdf

SOW ADDENDUM

Service Agreement for MCAS Cherry Point, NC

The Contractor shall provide a preventive maintenance program that includes two13

Point Inspections performed on a bi-annual basis by factory trained technicians and authorized imaging specialists.

Preventative Maintenance

Standard 12-month Silver PM, 2 Visits - Dual Tube NSI Part Number: PM12MDT2-S

Agreement Period: To begin at acceptance of PO and continue for 12 months

System / Equipment: w/XWT-225.SE & HPX.450-11 NSI Serial Number: 21041923

North Star Imaging Inc. engineers, manufactures, integrates and tests equipment to ensure years of dependable operation. As with any precision equipment, X-ray systems need regular maintenance to ensure that the X-ray set remains free of contamination and to monitor and replace wearable components when needed. Purchasing a preventive maintenance agreement will reduce unplanned downtime due to unnecessary failures, extend the life of your system, maximize equipment performance and minimize maintenance costs, North Star Imaging preventive maintenance programs include a 13 Point Inspection performed twice in the 12-month period by factory trained technicians and authorized imaging specialists. Our goal is to protect your investment.

13 Point Inspection System Maintenance includes:

• Clean, inspect x-ray tubes, replace O-rings and adjust to manufacturers specifications.

Clean, inspect, reapply dielectric grease to HV cables and set compression.

• Clean, inspect and lubricate manipulator.

• Clean cooler, test flow and temperature switches.

• Clean and verify adjustments on the High Voltage generators to prolong tube filament life.

• Test and adjust Safety Interlocks and Safety Lamps.

• Test power supplies and adjust to factory specifications.

• Test and adjust shutter.

• Verify vacuum system operation.

• Inspect for proper cable drape.

• Verify emergency stop operation.

• Perform a Radiation Safety Survey with documentation.

• Perform an Imaging System Alignment Verification.

Upon completion of the 13 Point Inspection and Preventive Maintenance the assigned technician/imaging specialist will provide documentation of findings and recommendations.

PREVENTIVE MAINTENANCE AGREEMENT CUSTOMERS RECEIVE THE FOLLOWING BENEFITS:

PREFERRED SERVICE PM Agreement customers will receive preferential service scheduling over standard noncontract service repair requests.

repair requests.

DISCOUNTED RATE ON SERVICE LABOR Non-scheduled emergency service and scheduled onsite service visits performed by NSI. This will be billed at a discounted contract rate in lieu of the standard daily labor rate.

10% DISCOUNT ON MOST SERVICE PARTS, excludes x-ray tubes, and imaging devices. Replacement parts carry a

90-day warranty.

UNLIMITED TELEPHONE AND REMOTE TECHNICAL SUPPORT for Hardware and x-ray system related issues: NS!

technical staff are available Monday through Friday, 8:00 AM 5:00 PM (CST) for telephone and remote access support. You can submit a service ticket online 24/7 at www.4nsi.com/service/#contact.Service

Voicemail is available 24/7 @ (763-463-5658) or support email (support@4nsi.com).

Overnight/Weekend/Holiday calls will be returned within 48 business hours. Remote and phone support is not for technique development.

This agreement does NOT include prepaid emergency visits for on demand customer response. Prepaid emergency visits if not used for a machine issue are valid for a 2-day elearning or remote training when scheduled prior to the contract ending.

This agreement does NOT include the NSI Refurbishment Program on select parts including; the Grid Cap / Base program, and one standard geometry tool replacement (NOT the High Accuracy Geometry Tools).

This agreement does NOT include the repair of failed components that are out of the warranty period. Repair of components such as; x-ray tube, generator, and detectors, are quoted for repair after OEM review.

This agreement does NOT include free loaner equipment, if customer equipment was to fail. Equipment such as; x-ray tube, generator, or detectors, if available can be rented by the month in case of customer failure.

THE PRICE OF THE 12 MONTH AGREEMENT AND TWO MAINTENANCE which INCLUDES TRAVEL, LABOR AND

EXPENSES FOR MAINTENANCE.

Software Agreements

Lapse in Software Maintenance Upgrade Fee NS' Part Number: SEW-SOFTWARE-L

System / Equipment: X5000 w/XWT.225-SE & HPX450-11 NSI Serial Number: 21041923

Upgrade fee from 2.2.5.3 to current efX 2.5.X.X version; last software maintenance agreement expired 03/29/2023

Standard 12-month Software Maintenance Contract - DR & CT Standard DR & CT Software Suite Maintenance Agreement for 12 months:

NSI Part Number: SW12MCT

Agreement Period: To begin at acceptance of PO and continue for 12 months https://www.4nsi.com/service/#contact.Service mailto:support@4nsi.com

System / Equipment: w/XWT-225-SE & HPX-450-11 NSI Serial Number: 21041923

SOFTWARE MAINTENANCE AGREEMENT CUSTOMERS RECEIVE THE FOLLOWING BENEFITS:

Our aim is to safeguard your investment, a software agreement is a more cost-effective choice compared to individually purchasing software updates, upgrades, and support.

• During the term of your agreement, you will receive unlimited software updates via download link within the agreement period. The software updates include service packs at no charge for all major and minor updates. If remote access is not available, a software CD or USB can be sent upon customer request.

• Unlimited Phone/Remote Support for software related issues: NS! technical staff are available Monday through Friday, 8:00 AM - 5:00 PM (CST) for telephone and remote access support. Submit a service ticket online 24/7 at www.4nsi.com/service/#contact. Service Voicemail is available 24/7 @ (763-463-5658) or support email

(support@4nsi.com). Overnight/Weekend/Holiday calls will be returned within 48 business hours. Remote and phone support is not for technique development.

• This agreement does not include new software innovations or specialty software versions including but not limited to ADR, Production Module, DiConde, SIM, or 4D imaging. Separate purchases are necessary for such additions.

• This agreement does not include building / rebuilding / configuring / supporting customer purchased PC hardware.

Separate purchases are necessary.

https://www.4nsi.com/service/#contact mailto:support@4nsi.com