SOW 06-11-2025.docx

Statement of Work (SOW)

BOILER SOFTWARE MAINTENANCE, BLDG 177

11 June 2025

1. DESCRIPTION OF SERVICES. The Contractor shall provide maintenance for primary electrical equipment, control system, and all connected devices for the central heating plant in Building 177.

2.0 Support Requirements.

2.1 RAFB will have access to an unlimited number of technical Support cases with 1 hour response. Technical support shall be available 24/7/365, with no more than 1 rework.

2.2 The contractor shall provide online support to check the performance & software status of control system, download documentation and software updates, access all safety reports, alerts, product documents relevant to control system.

2.3 The contractor shall provide software maintenance, provides access to software or firmware error corrections, performance improvements, and 3rd party compatibility updates for the current software version installed, as well as the availability to upgrade the currently installed software products from one version of the platform to the latest version of the same platform.

2.4 Sites and Systems Supported.

The contractor shall provide end user software license agreement. Software corrections for individual issues are not available prior to the release of a periodic software maintenance update. Purchaser may request the correction of a specific issue and contractor will attempt to make available, at its option, a temporary correction if contractor determines issue to be business critical, and both technically and economically feasible.

2.4.1 The following outlines the sites and systems covered with their corresponding ware maintenance level.

The contractor shall provide patches for control system software and associated test status documents list Microsoft security bulletins including relevant KB article number Microsoft products, and validation status.

2.5 The contractor shall provide onsite field service, to perform preventive and corrective system maintenance service.

2.6 Ensure that all work does not adversely impact the operations at the plant while this equipment is being maintained. The plant will be in operation during the time work is being performed and it is the responsibility of the Contractor to coordinate with the COR any work that will affect the operation of the plant in any way.

2.7 Provide the technical knowledge and skills necessary to perform work that meets the standards set forth in this purchase description for base facilities, equipment, and systems.

2.8 The contractor shall designate a Program Manager and alternate that shall be responsible for the performance of the work. The names and phone numbers shall be designated in writing to the COR upon award. The PM or alternate shall be available by phone during normal duty hours from 0730 to 1630 hours to meet with COR to discuss problems or other issues. The Program Manager shall have full authority to act for the contractor on all contract matters relating to the daily operation of the contract, including full contractual signatory authority.

3.0 Government Furnished Equipment and Services

3.1 The Government shall provide access to facilities and shop space to be used in the performance of this requirement.

3.2 The Contractor shall ensure Contractor personnel who require access to Robins AFB or other Government facilities comply with the security procedures of the facility.

4.0 General Information

4.1 If employees require additional training, licenses, or certification, the contractor shall provide this training at no cost to the Government.

4.2 OPERATIONS SECURITY (OPSEC): The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB comply with the OPSEC procedures of the facility.

4.3 SECURITY INCIDENT OR VIOLATION: The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.4 Security Clearance: The Contractor shall ensure Contractor personnel have a valid security clearance appropriate to the access required for proper accomplishment of contract/order requirements. Contractor personnel shall not be authorized access to classified and/or sensitive, but unclassified, information and/or materials or be permitted to work on classified and/or sensitive, but unclassified, projects and/or programs without a proper security clearance and a need-to-know. Contractor personnel whose clearances have been suspended or revoked shall immediately be denied access to classified and/or sensitive, but unclassified, information.

4.5 Communications Security (COMSEC): The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive, but unclassified, information in accordance with DoD 5220.22-M

4.6 ENVIRONMENTAL MANAGEMENT SYSTEM (EMS): Any contractor employee working on Robins Air Force Base will require EMS training. The prime contractor is responsible for ensuring that all subcontractors comply with this requirement. Computer-based training is provided by the Base Civil Engineering Group Environmental Management Office.

https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx. For questions concerning this training, contact 78 CEG/CEVP, 926-1197 ext. 134 for assistance.

4.7 ESSENTIAL SERVICES DURING CRISIS: The Functional Commander/Director (FC/FD) has determined, by placing in writing their decision, that this requirement is not Mission Essential (M-E) in accordance with AFI 10-403, para. 1.9.1.33, Deployment Planning and Execution, DoDI 1100.22, Policy and Procedures for Determining Workforce Mix and DFARS 237.76, Continuation of Essential Contractor Services.

4.8 CONTRACTOR IDENTIFICATION BADGES: The contractor shall complete all necessary documents for all contractor personnel requiring access to Robins AFB. Additional instructions for applications will be sent to the e-mail address provided for the application. Prior to application approval, everyone will be reviewed for eligibility in the JPAS system and checked against the WR-ALC barred roster.

4.9 During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

4.10 Green Procurement Program (GPP): The contractor shall comply with the Green Procurement Program in accordance with Federal (EO 13423) and DoD and AF (GPP) policy. Green Procurement is the purchase of environmentally preferable products and services. These products are preferred because they conserve resources, create less pollution and waste, or eliminate health and safety risks. The Green Procurement Program (GPP) includes these mandatory components:

5.0 Hours of Operation. Contractor personnel shall schedule work hours to support the work schedule of the area of assignment. The contractor is not required to provide service on the following days:

· New Year’s Day January 1

· Martin Luther King’s Birthday 3rd Monday in January

· Washington’s Birthday 3rd Monday in February

· Memorial Day last Monday in May

· Juneteenth National Independence Day June 19

· Independence Day July 4

· Labor Day 1st Monday in September

· Columbus Day 2nd Monday in October

· Veterans’ Day November 11

· Thanksgiving Day 4th Thursday in November

· Christmas Day December 25

If a holiday falls on a Saturday, it is observed on Friday. If a holiday falls on Sunday, it is observed on Monday.

6.0 APPENDICES

Appendix A – Included SID’s and Licenses Robins Air Force Base – Warner Robins AFB – SID23700 License # SL675322713131104 - Machine ID 03c4

Product Description

S+ Operations, Primary, v2.1

Client - Included - Yes Client Incl

2 Clients Support - Additional - (2 clients)

Real Time Data Server Tag Capacity - 5000 real-time tags Harmony Connect - Yes

Harmony/INFI Driver - Yes

Full Office Client x1 - Packs of 1

History Server - Yes

Report Package (required with History Server) - Yes Historical Logs x1000 - Packs of 1000

Alarm Portal - Yes

Central Diagnostic – Yes

SNMP Scanner – Yes

License # SL144332713131104 - Machine ID 03c8

Product Description

S+ Operations, Redundant, v2.1

Client - Included - Yes Client Incl

2 Clients Support - Additional - (2 clients)

Real Time Data Server Tag Capacity - 5000 real-time tags Harmony/INFI Driver - Yes

Harmony Connect - Yes

Full Office Client x1 - Packs of 1

History Server - Yes

Report Package (required with History Server) - Yes Historical Logs x1000 - Packs of 1000

Alarm Portal - Yes

Central Diagnostic – Yes

SNMP Scanner – Yes