PWS_Draft.doc.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

LEARNING MANAGEMENT SYSTEM (LMS) FOR

DEFENSE INSTITUTE OF SECURITY COOPERATION STUDIES (DISCS)

1.0 Mission.

The Defense Institute of Security Cooperation Studies (DISCS) provides professional education, research, and support to advance U.S. foreign policy through a variety of security assistance and cooperation programs. In order to contend with a large course workload, heavy travel requirements, and limited instructional staff to meet worldwide security assistance and cooperation education requirements, DISCS has developed a distance learning

(DL) program that incorporates both asynchronous and synchronous courses, as well as support for classroom delivery, for over approximately 12,000 students per year through a

Learning Management System (LMS).

2.0 Objectives.

The contractor shall host DISCS’s online learning courses and support for classroom courses, and provide a test environment for future courses. The contractor shall provide 24/7 support to DISCS and students. Services will include license of the LMS production and test systems, maintenance support for customized building blocks, and managed hosting. All course content is built in the test environment and delivery is validated prior to loading into the production site. Test environment is also required to validate any system upgrades and configuration changes before loading into the production server. This is a critical requirement to ensure no adverse impact to system availability due to system upgrades. Once course content is validated in the test environment it will be loaded to the production LMS. The contractor shall provide data interface between the LMS and the DISCS student management system for the purpose of establishing student accounts within the LMS and to record course completions in DISCS’s database. The contractor shall ensure the LMS is capable of handling

CAC authentication. Due to the critical nature of the online course content, the LMS shall maintain an average availability of 99.9% or greater.

2.1 Deploying Organizations

2.1.1 This PWS covers establishment, renewal and maintenance for managed hosting an LMS for the government at the Defense Institute of Security

Cooperation Studies (DISCS), Wright-Patterson AFB, OH.

2.2 Services

2.2.1 The contractor shall provide hosted services for DISCS distance learning program to include licensing of the LMS, development and maintenance of an integrated system between the LMS and the DISCS student management system, and development and maintenance of a CAC authentication for the LMS production and test environments.

2.2.2 The contractor shall provide the following services for the users during the period of performance of the contract:

– Provide system availability of no less than 99.9% with full continuity of operations.

– Ensure customized building blocks are fully maintained correcting any problems within 48 hours.

2.2.3 Provide full Database Administration Support to include remote technical assistance as necessary to DISCS LMS administrators.

2.2.4 Provide access to ongoing LMS software version upgrades including enhancement of existing features, delivery of new functionality, sustainment of system interfaces and security/bug fix procedures.

3.0 Performance Objectives

Performance

Objective

Performance Standard Measure Provide timely and accurate responses to the Government request for service

No more than 48 hours shall pass before issues are resolved or the

Government is notified of any delay

Random inspection or review by

Government personnel.

Maintain all software and related virtual environment

Software failures, non-availability, or scheduled maintenance shall not interfere with daily operations more than 60 minutes a month.

Random inspection or review by

Government personnel.

4.0 Government Furnished Property and Services. N/A

5.0 General Information

5.1 Security Requirements

5.1.1 Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 522a and applicable agency rules and regulations.

5.1.2 Physical Security: N/A, no government furnished material.

5.1.3 Facility Security. Contractor shall submit visit request to the COR for any onsite visit requirements.

5.2 Hours of Operation: N/A

5.3 Place of Performance: The contractor shall perform tasks at the contractor's facility if required.

5.4 Travel: No travel authorized.

5.5 Period of Performance: The period of performance for this contract shall be 1

October 2018 to 30 September 2019 with two option years from 1 October 2019 to 30

September 2020, and 1 October 2020 to 30 September 2021.

6.0 Special Instructions

6.1 General

The contractor shall provide access to LMS administrator tools.

6.2 Contract Start

The contractor shall provide continuity of operations without break in service at the start of the contract period.

6.3 Progress Report

Progress reports are not required unless requested by the Contracting Officer Representative.

6.4 Delivery Instructions

All deliverables, if applicable, shall be delivered to the DISCS COR no later than the date specified in this PWS. Deliverables are to be transmitted in hard copy and electronically, with a cover letter, on the prime contractor’s letterhead, describing the contents in

Microsoft compatible format.

6.5 Inspection and Acceptance

In the absence of other agreements negotiated with respect to time provided for government review, the DISCS COR will have the right to reject or require correction to any invoice that does not meet the requirements of the PWS or are found to be contrary to the information contained in the contractor’s accepted proposal. In the event of a rejected invoice, the DISCS COR will notify the contractor via Invoice, Receipt, Acceptance, and

Property Transfer (iRAPT) of the specific reasons why the invoice has been rejected. The contractor will have 10 business days to correct the rejected invoice and resubmit in iRAPT.

6.6 Payment Information

Invoices shall be submitted electronically via iRAPT to:

Defense Institute of Security Cooperation Studies

(DISCS) ATTN: Dwayne Aldridge 2475 K St

WPAFB 45433

Phone: (937) 713-3307

Email: dwayne.eldridge@us.af.mil

To access iRAPT for invoice submission, go to https://wawf.eb.mil/. Also, in order for iRAPT to send the proper notification to the COR that there is an invoice that needs his or her attention, please be sure to add the COR’s email address to your iRAPT email distribution list during your iRAPT invoice submission process.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT

BY

ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 N/A Government Destination Government 0003 N/A Government Destination Government 0004 N/A Government Destination Government 0005 N/A Government Destination Government 0006 N/A Government Destination Government https://wawf.eb.mil/