Sources Sought_OM Support Services FY27.pdf

Sources Sought Notice

UFMS/Hyperion O&M Support Contract

Title: UFMS and HYPERION Operations and Maintenance (O&M) Support Contract

Agency: Indian Health Service

Issue Date: September 18, 2026

Due Date: Friday, September 25, 2026 no later than 5:00pm ET

POCs: Responses must be submitted via email to Natasha.Bitsoi@ihs.gov. Include “UFMS O&M – Your

Company Name” in the Subject of the email.

This Sources Sought Notice (SSN) is for market research and planning purposes only and shall not be construed as a solicitation or an obligation or commitment to issue a solicitation by the Indian Health Service (IHS). This SSN is seeking information from the specific types of entities listed below to assess their capabilities in fulfilling the requirements set forth in this SSN. The information from this SSN will be used to determine the appropriate set-aside, if any, in accordance with the applicable regulations listed. The Government encourages the identified to respond to this Notice and will be assessed of their capabilities in the following priority:

1. Indian Small Business Economic Enterprise (ISBEE),

2. Indian Economic Enterprise’s (IEE) in accordance with HHSAR 326.603-1

3. Small business concerns in accordance with FAR Overhaul 19.104

4. Service-Disabled Veteran-Owned Small Business (SDVOSB) with FAR Overhaul 19.106

Responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether any ISBEE/IEE or small business set-aside is possible based on the Contracting Officer’s reasonable expectation of obtaining offers from two or more relevant concerns that will be competitive in terms of market price, product quality, and delivery capability. An organization that is not considered an ISBEE/IEE firm or small business under the applicable NAICS code should NOT submit a response to this notice. The applicable primary NAICS code for this requirement is 518210[CC1] - Computing Infrastructure Providers, Data

Processing, Web Hosting, and Related Services. Generic capability statements are not sufficient and may not be considered when assessing entity capabilities.

Background

IHS is the principal federal health care provider and health advocate for the Indian people, with the mission of raising the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level. IHS provides a comprehensive health service delivery system for approximately 2.6 million American Indians and Alaska

Natives who belong to 574 federally recognized tribes in 37 states. The Indian Health Service (IHS) is the principal

Federal health care provider and health advocate for Indian people and its goal is to raise their health status to the highest possible level. IHS has 12 Area Offices and 10 Accounting Offices across the United States. These offices support the extensive health care delivery network and provide managerial, financial and administrative support to the hospitals, clinics and health centers. All work under this contract shall be performed in direct support of the IHS

Office of Finance, and Accounting (OFA), Division of Acquisition Policy (DAP), and Area Offices (including their respective facilities) within the IHS.

Purpose and Objectives

The purpose of this contract is to provide O&M support which includes technical, functional and business operations support. This requires functional and technical expertise in Health and Human Services (HHS)’s Unified Financial

Management System (UFMS/Oracle Federal Financials Release 12.2.9, Oracle Hyperion 11.2.14, FBIS, Hyperion, Reporting in Qliksense and Qlikview, CFRS, GTAS, CARS, Invoice Processing Platform (IPP), G-invoicing as well as audit and A-123 compliance).

The scope of the contract is to provide on-site information technology and business operations support for the organizations, applications and processes specified within this document to maintain the overall functionality of the

IHS financial business processes. The Contractor is expected to provide the personnel necessary to perform the contract and who possess the breadth and depth of knowledge to work across modules and functions in the UFMS, Hyperion and FBIS environments. The Contractor will also perform in accordance with best practices, lessons learned and employ project management and risk-management strategies from similar Federal and commercial engagements to all aspects of this project. A transition period may be required for the Contractor to assume UFMS O&M support services. This transition period will be 30 days in duration with the expectation of no interruption in services.

Capability Statement/Submission Information

A response to this SSN will be in the form of a capability statement to demonstrate the current capability and experience in providing operation and maintenance (O&M) support which includes technical, functional and business operations support. Specifically, please provide the following information to demonstrate capabilities:

Cover Page

Please provide a cover page to include:

1. Company Name

2. Business Size Status and Socioeconomic Designation(s), as applicable (e.g. ISBEE, IEE, Small

Business, 8(a), Woman-Owned Small Business, HUBZone, Service-Disabled Veteran-Owned Small

Business, Other Than Small Business)

3. UEI Number

4. Point of contact

5. Primary NAICS Code(s)

6. Existing federal contracting vehicle(s) numbers, as applicable (e.g. GSA MAS number, NITAAC/CIO SP3, etc.)

7. System for Award Management (SAM) registration status. Note, all respondents must be registered on the

SAM located at http://www.sam.gov/ prior to any potential award.

Executive Summary

Provide a high-level overview of your services and include how it will benefit the Indian Health Service.

Technical Areas

Respondents shall clearly demonstrate their technical capabilities in providing all Operations and Maintenance

(O&M) support services. This includes documenting current performance or experience within the past three years delivering these services to the Indian Health Service (IHS), the Department of Health and Human Services (HHS), or any federal agency. See attached Draft OFA UFMS and Hyperion Services PWS for further information.

Generic capability statements, or descriptions focused on potential future approaches, are insufficient and may not be considered when evaluating the entity’s qualifications.

▪ Vendors are encouraged to describe, in their capability statements, expertise and technical capabilities in the following O&M support services areas:

1. UFMS module support

2. General Ledger and Financial Reporting

3. iProcurement and support

4. FBIS

5. Hyperion

6. UFMS User Provisioning

7. Financial Reconciliation

8. Help Desk Support

9. UFMS Training

10. Change Management, Impact Analysis and Testing

11. System Integrity Monitoring

12. Period end processing and financial reporting support

13. Audit readiness, internal controls and CFO Audit Support

• Capability statements should address the vendor’s ability to currently employ, or rapidly staff, the personnel necessary to perform this requirement. The requirement involves immediate and urgent support to meet project deadlines, deliverables, and initiatives such as E‑invoicing, G‑invoicing, the User Provisioning Application, upgrades, system patches, and other high‑priority efforts. Due to the criticality and magnitude of this work, the contractor must demonstrate the immediate availability of expert resources and an enhanced level of support.

Capability statements should also indicate whether the vendor has expertise in integrating Qlik with Hyperion and other data sources or data marts to support end‑user reporting, analytic approaches, and methodologies.

http://www.sam.gov/

Past Performance

• Please provide current and past performance information within the past three years to demonstrate capabilities in the relevant technical areas and magnitude of work.

Other Information (Optional)

You may include any other information that may be helpful in developing or finalizing the requirements of the potential acquisition.

• Identify whether your company intends to serve as the prime contractor or participate through a subcontracting, teaming, or joint venture arrangement. If a teaming or joint venture arrangement is anticipated, provide the names and roles of the participating vendors.

• The Government may consider, in the following order of importance, sources that currently provide or have provided relevant services within the past three years to:

o The Indian Health Service (IHS) o Any sub-agency of the Department of Health and Human Services (HHS) o Any federal agency.

Submission Format

To assist the Government in an expeditious review of your capabilities, the capability statement should be organized as follows:

• Cover page

• Executive Summary

• Technical Areas in the order listed

• Past Performance

• Other Information, as applicable

The tailored capability statement should not exceed 10 pages excluding Past Performance information. Font must not be less than 10 point (for readability) and may be submitted in either in either Microsoft Word or Adobe Portable

Document Format (PDF) but must be a standard 8-1/2 by 11 inch in paper size. All proprietary information should be marked as such.

Disclaimer and Important Notes

This notice does not obligate the Government to award contract. Any information provided by industry to the

Government as a result of this SSN is strictly voluntary. Responses will not be returned. No entitlements to payment of direct or indirect costs or charges to the Government will arise as a result of contractor submission of responses, or the Government's use of such information or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s capabilities to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published on a government GPE. However, responses to this Notice will not be considered adequate responses to any resultant solicitation.

Confidentiality. No classified, confidential, or sensitive information should be included in your response. The

Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

Thank you for your interest in IHS programs.