Sources Sought GNMA ECurriculum.pdf

Sources Sought Synopsis

The Department of Housing and Urban Development (HUD) is issuing this source sought synopsis as a means of conducting market research to identify parties having an interest in and the resources to support this requirement for a contractor to design, develop, and produce a catalog of e-learning curricula (e-courses). The result of this market research will contribute to determining the method of procurement. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 61143 Professional and Management Development Training. The applicable Product Services Code (PSC) assigned is U008 – Training/Curriculum Development.

There is no solicitation at this time. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred.

If your organization has the potential capacity to perform these contract services, please provide the following information: 1) organization name, address, email address, website address, telephone number, and size and type of ownership for the organization; and 2) tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements.

The government will evaluate market information to ascertain potential market capacity to 1) provide services consistent in scope and scale with those described in this notice and otherwise anticipated; 2) secure and apply the full range of corporate financial, human capital, and technical resources required to successfully perform similar requirements; 3) implement a successful project management plan that includes: compliance with program schedules; cost containment; meeting and tracking performance; hiring and retention of personnel and risk mitigation; and 4) provide services under a performance based service acquisition contract.

Based on the responses to this source sought notice request, this requirement may be set-aside for small businesses or procured through full and open competition. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.

Additional information on the required services is listed below and in the attached draft PWS.

Please be advised that the attached Performance Work Statement (PWS) is a DRAFT of the anticipated required services to be provided and performed.

Background:

As part of Ginnie Mae (GNMA)s Strategic Training Plan, this tasking addresses the Strategic Training Plan recommendations to assist Ginnie Mae with establishing virtual self-paced training and development for internal and external stakeholders. To do so, Ginnie Mae will require the support and assistance of a skilled Contractor to design, develop, and produce a catalogue of e- learning curriculum (e-courses). It is critical for Ginnie Mae to provide timely and quality training to its internal stakeholders and external Issuer base to ensure that we comply with our employee development program and that Issuers have information on how to comply with our Mortgage-Backed Security (MBS) program requirements.

Ginnie Mae trains our stakeholders on its mission, history, programs, policies, and business processes/systems to ensure accurate and timely Pool Processing and Investor Reporting and to increase their understanding of Ginnie Mae’s business. The e-courses will be especially helpful to new hires and external stakeholders to provide relevant and timely instruction without waiting for the next training session. The e-courses will also contribute to increased efficiencies and compliance by reducing errors, rework, and decreasing help desk inquiries.

General Description of Work:

Ginnie Mae requires e-courses to create an on-demand training library for its customers. The intent of these courses is to better educate Ginnie Mae’s customer base on its mission, history, programs, policies, and business processes/systems in order to reduce processing errors and decrease calls to the help desk, the operations team, as well as Account Executives (AEs). The identified contractor must have a proven background in e-curriculum development; and supporting, producing, designing, and delivering a wide range of online training material for various learning management systems and web-based platforms.

The scope includes designing, developing, and producing e-courses that can be delivered in an online environment. Additionally, this procurement will support filming in-person training with up to 30 participants and webinars to be used in training materials. The audience for these e-courses will be primarily Ginnie Mae customers, though some courses may be developed for internal audiences as well. All e-courses will be developed in conformance with Section 508 requirements and will be compatible with industry-standard learning management systems.

Ginnie Mae will retain all rights to any curriculum and training materials developed by the Contractor.

The Contractor will coordinate efforts with a mix of sub-contracted professionals and practitioners to satisfy the requirements identified in the Performance Work Statement (PWS). Depending on the specific project, the Contractor may develop e-courses on many of Ginnie Mae’s applications and databases. These applications and databases are supported by Ginnie Mae’s Pool Processing Agent, Central Paying and Transfer Agent (PPA/CPTA), and the Mortgage-Backed Securities Operations and Analytics (MBSOA) contractor.

The contractor shall provide a tailored, collaborative approach with its training services.

The on-line activities conducted by the Contractor shall be compliant with Section 508 of the Americans with Disabilities Act as amended. These regulations may be found at http://www.access-board.gov/508.htm.

Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this Sources Sought Notice by August 9, 2024 @ 12:00 PM EST. All responses under this Sources Sought Notice shall be emailed to:

SUBJECT LINE: Source Sought E-Curriculum

POC: Marie Niestrath, Sr. Contract Specialist at marie.a.niestrath@hud.gov and

Ann Turner at ann.j.turner@hud.gov.

http://www.access-board.gov/508.htm.

mailto:marie.a.niestrath@hud.gov mailto:ann.j.turner@hud.gov