Sources Sought -Front Desk Clerk.pdf

SOURCES SOUGHT – DATA ENTRY/FRONT DESK RECEPTIONIST (SOCIAL SERVICE

COMMUNITY ASSISTANT) at Travis AFB, CA

60th Contracting Squadron Travis AFB, CA Submitted 14 July 2025 Responses Due: 25 July 2025, 1:00 PM Pacific Time

REQUIREMENT

60 FSS

Description: The Contractor is responsible performing customer service support to M&FRC customers to include conducting customer intake assessments, providing information and referral, administrative and customer services tasks—all requiring independent judgment. In addition, this position requires initiative, customer focused sensitivity, and discretion. The position will also serve as a back-up to M&FRC Community Readiness Assistant as described further within. This position will involve light lifting and will require mobility (i.e. may have to sit on the floor to inspect connections).

4.0 DESCRIPTION OF SERVICES:

4.1 Discovery Resource Center (DRC) Information and Referral (I&R)/M&FRC reception—Assist M&FRC staff in providing a full range of services in the following areas: financial and family life education, transition assistance, careers and spouse employment, relocation information, family readiness, and all other M&FRC services to authorized clients who seek assistance from the DRC. In providing the services listed herein the contractor shall coordinate with the Community Readiness Consultant/Technician who is responsible as a core compliance expert. Contractor personnel shall be responsible for assisting customers upon their entrance to the M&FRC. The Contractor shall provide reception services for M&FRC Discovery/Reception Center visitors/clients and accomplish customer service and administrative duties as required.

4.2 DRC Customer Assistance—Provide assistance to clients who utilize DRC computer resources. The contractor shall notify M&FRC computer POC of all computer problems. Assist with the operation of computer-based programs, as specified in requirements below, and all other M&FRC programs. Position shall augment I&R services (listed in para. 4.1) to include receiving telephone calls and class scheduling.

More Information can be referenced in the attached Performance of Work Statement. The anticipated North American Industry Classification System (NAICS) Code for this requirement is 561110 - Office Administrative Services.

THIS IS A SOURCES SOUGHT FOR INFORMATIONAL PURPOSES ONLY

This Sources Sought is to determine the availability of businesses to include small businesses (including the following subsets, Small Disadvantaged Businesses, HUBZone Firms; Certified 8(a), Service-Disabled Veteran-Owned Small Businesses and Woman Owned Small Business) to provide the required products and/or services.

This Request for Information (RFI) Sources Sought does not constitute a Request for Quote (RFQ) or a promise to issue a future RFQ. This Sources Sought does not commit the Government to contract for any supply or service. Further, the Air Force is not currently seeking proposals and will not accept unsolicited proposals. Responders are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFQ, if issued.

RESPONSES MUST INCLUDE:

1. Business name and address

2. Name of company representative and their business title

3. Business Size and Type of Small Business (if applicable)

4. Cage Code

5. DUNS Number

6. Brief capabilities package demonstrating ability to perform the required services

Vendors who wish to respond to this should send responses via email no later than 25 July 2025, 1:00 PM Pacific Time to Amelia.estrada_dighiera@us.af.mil and Vitaliy.kim.1@us.af.mil

Questions regarding this announcement shall also be submitted by e-mail to the above two email addresses no later than 25 July 2025, 1:00 PM Pacific Time.

THIS IS A SOURCES SOUGHT ONLY to identify sources that can provide a DATA ENTRY/FRONT DESK RECEPTIONIST (SOCIAL SERVICE COMMUNITY ASSISTANT) at Travis AFB, CA. The information provided in the Sources Sought is subject to change and is not binding on the Government. Travis AFB has not made a commitment to procure any of the items discussed, and release of this Sources Sought should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.

mailto:Amelia.estrada_dighiera@us.af.mil mailto:Vitaliy.kim.1@us.af.mil