Solicitation (RFQ)_192126VSA14.pdf

RFQ# 192126VSA14

INTERNET SERVICES SAN JUAN, PUERTO RICO

INSTRUCTIONS TO QUOTERS AND EVALUATION CRITERIA

1. Procurement Approach

The Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Office of Acquisition Management (OAQ) Investigations and Operations Division (IOSD) is issuing this Request for Quote (RFQ) on behalf of the ICE Office of Homeland Security Investigations (HSI) San Juan, Puerto Rico offices.

This is an open market requirement for Internet Services for ICE HSI San Juan, Puerto Rico offices and is being issued to obtain reliable, secure, high speed internet services to support daily operations and ensure business continuity. The North American Industry Classification System (NAICS) code for this procurement is 517111-Wired Telecommunications Carriers.

This solicitation package is comprised of the following documents:

1) Solicitation (RFQ)

2) Attachment A- Statement of Objectives (SOO)

3) Attachment B- Questions and Answers (Q&A) Template

4) Attachment C- Terms and Conditions

2. Submission Instructions

Questions or concerns regarding this RFQ shall be submitted via email, no later than Wednesday, August 26, 2026 at 10:00 a.m. Eastern Daylight Time (EDT) to Demetress.Thomas@ice.dhs.gov and Michelle.D.Kelley@ice.dhs.gov

Quotes shall be submitted via email. no later than Wednesday, September 2, 2026 at 10:00 a.m.

EDT to Demetress.Thomas@ice.dhs.gov and Michelle.D.Kelley@ice.dhs.gov mailto:Demetress.Thomas@ice.dhs.gov mailto:Michelle.D.Kelley@ice.dhs.gov

Quote Preparation and Submission:

All quotes must contain the information necessary to satisfy the evaluation criteria in the identified format and be submitted via email to Demetress.Thomas@ice.dhs.gov and Michelle.D.Kelley@ice.dhs.gov by the solicitation closing date. Quoters shall thoroughly examine all RFQ documents and instructions.

Failure to comply with all instructions may result in exclusion from consideration.

The Government shall not pay the quoter any costs or expenses associated with the preparation of their quote. Quoters submitting any proprietary or restricted information or data shall mark it as such. The Government assumes no liability for disclosure or use of unmarked information or data and may use or disclose unmarked information or data for any purpose. Unless restricted, information and data submitted in response to this request may become subject to disclosure to the public pursuant to the provisions of the Freedom of Information Act (5 U.S.C. 551).

The only method by which any term of this RFQ may be modified is by a formal amendment to the RFQ generated by the issuing office. No other communication made, by anyone other than the Contracting Officer, whether oral or in writing, will modify or supersede the terms of this

RFQ.

The minimum offer acceptance period is 60 days after the required date for receipt of quotes.

The Government reserves the right to make a selection based upon initial quotes; therefore, the quoter should submit their best terms in their initial quote. The Government also reserves the right to confer with Quoters and request revised quotes if needed and may also determine to make no award.

Cover Letter

The cover letter shall include the following:

Volume Volume Title Page Limit and Format

1 Cover Letter 3 Pages (Microsoft Word or Adobe PDF)

Factor 1: Technical Capability 20 Pages Microsoft Word or Adobe PDF)

3 Factor 2: Price

No Page Limit and No Specific Format Please use Quoters best pricing structure/model in Volume 3 (Price) Microsoft Excel Requested

a) Name of Offeror

b) Tax Identification Number (TIN)

c) Unique Entity Identifier (UEI)

d) North American Industrial Classification System (NAICS) Code

e) Contact Name

f) Contact Email address

g) Contact telephone and fax number

h) Complete business mailing address

i) All information requested in 52.212-1 Instructions to Offerors – Commercial Products and Commercial Services. (Aug 2025) (DEVIATION 25-21)

j) Responses to solicitation provisions requiring fill-ins to be completed

Note: All assumptions (especially technical or pricing) to the RFQ must be identified in this section. Assumptions identified in other areas of the RFQ will not be considered.

3. BASIS OF AWARD:

Selection Process and Basis of Award:

The Government intends to evaluate quotes in response to this RFQ using the Lowest Price Technically Acceptable (LPTA) process. The LPTA evaluation will be conducted based on two

(2) evaluation factors:

1. Factor 1 – Technical Capability

2. Factor 2 – Price

The Government intends to award a stand-alone contract to the contractor with a technically acceptable quote at the lowest price that the Government determines to be fair and reasonable.

The Government has the right/discretion to make an award based on the quotes submitted or not to make an award for this procurement if it is in the best interest of the Government.

For those Quoters deemed technically acceptable, an award will be made to the Quoter with the lowest overall price.

4. EVALUATION FACTORS

1. Factor 1: Technical Capability

2. Factor 2: Price

Instructions to Quoters:

The Quoter’s quote volumes for evaluation factors are listed below:

Volume 2, Factor 1: Technical Capability, (20) page limit Volume 3. Factor 2: Price (no page limit).

Factor 1: Technical Capability

The Government will evaluate Factor 1: Technical Capability, for all timely quotes received. The technical submission (as a whole) will be evaluated against the requirements in the RFQ and will receive a rating of “technically acceptable” or “not acceptable.” Rating definitions are provided in the table below.

Technical Evaluation Factor Ratings:

Technically Acceptable

The quoter’s submission meets all items specified in the SOO and this

RFQ.

Not Unacceptable The quoter’s submission did not meet all items specified in the SOO and this RFQ

Factor 2: Price

The Pricing Evaluation will be conducted by the Contracting Officer.

Quoters shall propose a Firm Fixed Price (FFP) pricing structure for the base year and each option period. ICE is seeking further price discounts from the quoter, where feasible, on this order. The Government will then conduct price analysis using one or more methods identified in RFO FAR 15.404-1 to review the total evaluated price from the LPTA quote to determine fair and reasonableness. (The total evaluated price will be the sum of the base period pricing.) If the lowest priced quote is not determined to be fair and reasonable, pricing for the next lowest priced quote will be evaluated (and so on) until a quote is determined fair and reasonable. Contractors shall provide narrative pricing information in Microsoft Word or Adobe PDF format explaining the methodology for the discounts proposed in their pricing submission.

The Government will evaluate Factor 1: Technical Capability, for all timely quotes received. The technical submission (as a whole) will be evaluated against the requirements in the RFQ and will receive a rating of “technically acceptable” or “not acce...